tag:blogger.com,1999:blog-79777732024-03-14T03:29:07.066-06:00Trentent -- One and Only.Well that was easy...Trententhttp://www.blogger.com/profile/15791628156004881187noreply@blogger.comBlogger225125tag:blogger.com,1999:blog-7977773.post-37875706103175963282016-04-21T15:50:00.000-06:002016-04-21T15:50:11.912-06:00Multi-homed server, lock ICA and RDP to a specific NIC<div class="separator" style="clear: both; text-align: center;">
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We implement a multi-homed setup with Citrix Provisioning Services. We have all of our production traffic on one NIC and all PVS traffic on a second nic. This helps us in troubleshooting when doing packet captures but does introduce other sets of challenges. One of these challenges is when I uninstalled and then installed updated VMWare tools on one of our vDisks it caused the NIC's to renumber and reorder themselves. You've <a href="https://support.citrix.com/article/CTX136279">probably read some articles</a> <a href="https://support.citrix.com/article/CTX133188">saying to 'show hidden devices' and uninstall any 'ghost' devices</a>; with a multi-homed setup this may not resolve your issue. My specific issue is my NIC's now went from "0x1 and 0x2" to "0x3 and 0x4" in the <a href="https://support.microsoft.com/en-us/kb/924927">LANATABLE</a>. We apply a GPO to the ICA-TCP and RDP-TCP to force them to only utilize our 'Production' NIC which we decided was going to be the second NIC.<br />
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<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjPV1HPmm33imZEQKHpTZJ8mjjGyPjaL7uxt-b0ICgF3QpcpUb832Skmp0EdnziZVBGrxYAmvSyvHhPF5QJvHfv718lxNWgqvD7m0ytghUz9eeiC2fRcZbDsVYk4lApUETSp7yS/s1600/1.PNG" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="197" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjPV1HPmm33imZEQKHpTZJ8mjjGyPjaL7uxt-b0ICgF3QpcpUb832Skmp0EdnziZVBGrxYAmvSyvHhPF5QJvHfv718lxNWgqvD7m0ytghUz9eeiC2fRcZbDsVYk4lApUETSp7yS/s320/1.PNG" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Provision = 1st Nic, Production = 2nd Nic</td></tr>
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I uninstalled the ghost devices but because this change is all 'in the registry' it wasn't immediately noticeable by myself that the LANATABLE and NIC ordering had changed. I promoted my vDisk and then tried to RDP into it:<br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi7WgpN71Yc6DQrJTKz61Hj3i_xONTgVtCFFRNDGUcJPL7RC2BoG3e6gTCDxIoUuoZzKCEDujx-Qit9HcuO0-YA4DLQ9Pcx9vXClKe6lfWnXE84F3iSa9JFPhhhKP02i-XYcaLE/s1600/2.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="127" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi7WgpN71Yc6DQrJTKz61Hj3i_xONTgVtCFFRNDGUcJPL7RC2BoG3e6gTCDxIoUuoZzKCEDujx-Qit9HcuO0-YA4DLQ9Pcx9vXClKe6lfWnXE84F3iSa9JFPhhhKP02i-XYcaLE/s320/2.PNG" width="320" /></a></div>
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Well... I knew this wasn't right. So I logged onto the server and checked the LANATABLE values:<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiZA5ni_LyL44kb16BQCTleTmYWuxUFcW8-ucUg0_4VLcZe4sEZ6UBm_9p5V4UyYglRACgSyMaY_oBVQtEJkY03pjGmHJt77N8O2OLuQ8AK09KVCSa5K_15VzXWIgahBJcdcACT/s1600/7.PNG" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="57" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiZA5ni_LyL44kb16BQCTleTmYWuxUFcW8-ucUg0_4VLcZe4sEZ6UBm_9p5V4UyYglRACgSyMaY_oBVQtEJkY03pjGmHJt77N8O2OLuQ8AK09KVCSa5K_15VzXWIgahBJcdcACT/s320/7.PNG" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Provision NIC</td></tr>
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<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgGMrwoCJbcczWQTtdhrNwXGg68dnVWJGu_eWRyUe0H8iFDjc9bS2ApUSFk7tRRBCwtmH4ccWv9-uhNC7371JZaMLoal9k7K5VzLZf_FmqfqPUW6tCPFl7dZ1cYH5WNz14ASt4P/s1600/8.PNG" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="57" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgGMrwoCJbcczWQTtdhrNwXGg68dnVWJGu_eWRyUe0H8iFDjc9bS2ApUSFk7tRRBCwtmH4ccWv9-uhNC7371JZaMLoal9k7K5VzLZf_FmqfqPUW6tCPFl7dZ1cYH5WNz14ASt4P/s320/8.PNG" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Production NIC</td></tr>
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<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgI8duMoZBy2LV64XMxpMxW9C09XfJ0iaEvmJNTWpD7kuuZCJllhTNIUaiAJBkdFuJz0p1-lTknz_15fNnUWbEf04dhhf6e3zZfH7XMH_3Wbaam8tk9-4SVdGfJIK3q4k1xVxnl/s1600/3.PNG" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="23" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgI8duMoZBy2LV64XMxpMxW9C09XfJ0iaEvmJNTWpD7kuuZCJllhTNIUaiAJBkdFuJz0p1-lTknz_15fNnUWbEf04dhhf6e3zZfH7XMH_3Wbaam8tk9-4SVdGfJIK3q4k1xVxnl/s320/3.PNG" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Provision NIC LanaID = 0x3 after the VMWare Tools upgrade</td></tr>
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<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgVYy7kEYcXdwidNwHuXHmtivmSP96tEXdXupq03j2XvvPKC5XLOc621-jdmNx8FlaZBuVjFuTo0agAf9o7ZBrsIGySp0KPZI8n2bK5teiGPIWDILiHFcVaspOIFMbGLDeAWROh/s1600/4.PNG" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="25" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgVYy7kEYcXdwidNwHuXHmtivmSP96tEXdXupq03j2XvvPKC5XLOc621-jdmNx8FlaZBuVjFuTo0agAf9o7ZBrsIGySp0KPZI8n2bK5teiGPIWDILiHFcVaspOIFMbGLDeAWROh/s320/4.PNG" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;"><span style="font-size: 12.8px;">Production NIC LanaID = 0x4 after the VMWare Tools upgrade</span></td></tr>
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<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh3h471qYcGywOV1qFw8WnZ8jnY3qHzWswUAafYCza6fZRMmRZ4JoG5_R5eWl1zd7uXbtUwu1QFqzv4VvaFBi5Sy8XHK5P_PJKdGsPwwZ9t6hXegL-oNm6Fm4L-t7bloHKh3GiP/s1600/5.PNG" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="33" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh3h471qYcGywOV1qFw8WnZ8jnY3qHzWswUAafYCza6fZRMmRZ4JoG5_R5eWl1zd7uXbtUwu1QFqzv4VvaFBi5Sy8XHK5P_PJKdGsPwwZ9t6hXegL-oNm6Fm4L-t7bloHKh3GiP/s320/5.PNG" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">RDP targets LanAdapter 0x1 (!?)</td></tr>
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<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj7R1dxfC1JeHZzKBdC9i1Z74YpD9n7Ey7htXPNW5eYfiamYiKkZC891DZuYDBZHbuOqZIjtErWzFjH7NJTCw6oRxs5TWicyEcGJ7SUZFd7jK1nVscirg1ZKgr6M-Dr6cYXEWBf/s1600/6.PNG" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="25" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj7R1dxfC1JeHZzKBdC9i1Z74YpD9n7Ey7htXPNW5eYfiamYiKkZC891DZuYDBZHbuOqZIjtErWzFjH7NJTCw6oRxs5TWicyEcGJ7SUZFd7jK1nVscirg1ZKgr6M-Dr6cYXEWBf/s320/6.PNG" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">ICA targets LanAdapter 0x2</td></tr>
</tbody></table>
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A couple issues popped out. The first was that the LanaID's were wrong. I *thought* Provision should be #1 and Production should be #2, but we apply our LanAdapter ID's via GPP so these values are correct for our other systems. I know both RDP and ICA need to be locked to the Production NIC and the order is *correct* but I'm a bit confused to why the numbers are different between RDP-TCP and ICA-TCP.<br />
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So I started on getting the issues resolved. First, I was going to resolve RDP. If it is targeting 0x1 that means that I need the Production NIC (VMWare Network Adapter #2) needs to be set as 0x1. So I edit the LanaId of the Production NIC to 0x1 and the Provision NIC to 0x2. I rebooted the box and I could RDP into it without issue. I then checked the Remote Desktop Session Host Configuration:<br />
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<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhoJN2QQ72RlbEPPuRZCgaeSGL08vqAMjGoJlrW6ZY3j67OUsZhznYQ0ayFLj_LlzqaKIfb_Lh0c8mED6z7yXB5xxL5khVZ_-h_krW6FILBupEU2Htq3dLIZe_G9ReYLjxi8Ae6/s1600/9.PNG" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhoJN2QQ72RlbEPPuRZCgaeSGL08vqAMjGoJlrW6ZY3j67OUsZhznYQ0ayFLj_LlzqaKIfb_Lh0c8mED6z7yXB5xxL5khVZ_-h_krW6FILBupEU2Htq3dLIZe_G9ReYLjxi8Ae6/s320/9.PNG" width="254" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">This is the correct value.</td></tr>
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OK, so RDP is set correctly and works. I then tried to launch a Citrix application.<br />
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It failed.<br />
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It generated an event on the server:<br />
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<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhBMMiIbmyCucIKB2geNtdVFhv1UNlD_pKVR0FmY_kKN6hBGSF4UONFGWxe7IJueyNzIkua2iWsDpbnu-oi4eTL62wxnFwkSFfJJ23cHeT4FNVJGvQtJiJNflQwKKF08JSwF-Nm/s1600/10.PNG" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="52" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhBMMiIbmyCucIKB2geNtdVFhv1UNlD_pKVR0FmY_kKN6hBGSF4UONFGWxe7IJueyNzIkua2iWsDpbnu-oi4eTL62wxnFwkSFfJJ23cHeT4FNVJGvQtJiJNflQwKKF08JSwF-Nm/s320/10.PNG" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Unable to connect to the CGP tunnel destination</td></tr>
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Looking at the ICA Listener configuration showed me the following:<br />
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<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiLcyv4Fo6O2c6zs0Gn7ZRNf-8YXws3fC8wsfgrHNOUM0erRkmGCFyzn58DZuDdFBbyHqMqbJ4dx8Q8hSXX_W91m8Hjli52v2eE9NQ9S1MUeJyF3VrRwmhyphenhyphenF2tmySWkjm05gwdC/s1600/11.PNG" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="284" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiLcyv4Fo6O2c6zs0Gn7ZRNf-8YXws3fC8wsfgrHNOUM0erRkmGCFyzn58DZuDdFBbyHqMqbJ4dx8Q8hSXX_W91m8Hjli52v2eE9NQ9S1MUeJyF3VrRwmhyphenhyphenF2tmySWkjm05gwdC/s320/11.PNG" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">The value is wrong. It should be #2</td></tr>
</tbody></table>
So the ICA-TCP listener was set to the 'Provision' NIC. So our production traffic was not getting to it. This is the wrong value. My first thought was the LANATABLE would make sense here... We have the LANADAPTER key is set to 0x2 which would equal the 'Provision' NIC under this configuraiton... So I changed the LANATABLE to be the reverse. 0x1 = Provision NIC and 0x2 = Production NIC.<br />
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The results:<br />
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<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiLcyv4Fo6O2c6zs0Gn7ZRNf-8YXws3fC8wsfgrHNOUM0erRkmGCFyzn58DZuDdFBbyHqMqbJ4dx8Q8hSXX_W91m8Hjli52v2eE9NQ9S1MUeJyF3VrRwmhyphenhyphenF2tmySWkjm05gwdC/s1600/11.PNG" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="284" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiLcyv4Fo6O2c6zs0Gn7ZRNf-8YXws3fC8wsfgrHNOUM0erRkmGCFyzn58DZuDdFBbyHqMqbJ4dx8Q8hSXX_W91m8Hjli52v2eE9NQ9S1MUeJyF3VrRwmhyphenhyphenF2tmySWkjm05gwdC/s320/11.PNG" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="font-size: 12.8px;"><br /><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhnuPN6bbR9B1U4KXd0xLP-z1m8Gvt3EViGqEGmZHmfb4P5T9Rb6fjataNykCpbXkJ9flmsqIOSg_QRf2ik39trb-VaeC0S0enN_nziatVw2QqWCvSDXWNESwBWTx8Dn2v9cW7I/s1600/12.PNG" imageanchor="1" style="font-size: medium; margin-left: 1em; margin-right: 1em;"><img border="0" height="230" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhnuPN6bbR9B1U4KXd0xLP-z1m8Gvt3EViGqEGmZHmfb4P5T9Rb6fjataNykCpbXkJ9flmsqIOSg_QRf2ik39trb-VaeC0S0enN_nziatVw2QqWCvSDXWNESwBWTx8Dn2v9cW7I/s320/12.PNG" width="320" /></a></td></tr>
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Now both are wrong!<div>
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Jeez.</div>
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I reverted the LANATABLE to 0x1 = Production and 0x2 = Provision. Again, only the RDP-TCP connection changed. At this point the ICA Listener *must* be looking at another place... I used Procmon to trace the registry when I opened the ICA Listener Configuration and noticed it did NOT query LANATABLE but did go through and look and query this key:</div>
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HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Tcpip\Linkage</div>
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<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhF0ledqMKXHWp03k6xkfiNux9Pj6yLvwDWvt-xZuwcggut9NRhfKqrZoVtSQhza_uvwsaZGcU0kYueWqO6CCTyNFnEdznRgo072Y-LdV5-_mytz1AHxf2KpThlDg0AXm-cYJ_v/s1600/13.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="133" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhF0ledqMKXHWp03k6xkfiNux9Pj6yLvwDWvt-xZuwcggut9NRhfKqrZoVtSQhza_uvwsaZGcU0kYueWqO6CCTyNFnEdznRgo072Y-LdV5-_mytz1AHxf2KpThlDg0AXm-cYJ_v/s320/13.PNG" width="320" /></a></div>
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The BIND order is set as Production (#2 NIC) first and Provision second in this order... To change this order you need to go to Advanced Settings and modify the connection order:</div>
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<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEga28v6A-Z_NrH_B3KJ_tUIUC8LuYevq5NIYu6XyvZgiNE33JtBOV2ttl_I41uingsasPduo3EyWZYxJDMqIrvOVpRLkXTU8afZ_swhITgmuXt7P41P3XPDiLKRR73A-_PwrOfS/s1600/14.PNG" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="201" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEga28v6A-Z_NrH_B3KJ_tUIUC8LuYevq5NIYu6XyvZgiNE33JtBOV2ttl_I41uingsasPduo3EyWZYxJDMqIrvOVpRLkXTU8afZ_swhITgmuXt7P41P3XPDiLKRR73A-_PwrOfS/s320/14.PNG" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Provision *should* be the top NIC here...</td></tr>
</tbody></table>
<div>
So I used the arrows on the side and moved Production to be second in this order:</div>
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<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiH52F4BEJLmWhnXmdVochmLBFJWVsPpmAALjPzYG-GdXjQGhdqAvrh92xvyCIOVJlJc2hdsANTKgHS7_bDbeJi5KuQJjdhwGRudZgvtE90AlE1-PKpOQagBmko5W_KR-tf3D8M/s1600/15.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiH52F4BEJLmWhnXmdVochmLBFJWVsPpmAALjPzYG-GdXjQGhdqAvrh92xvyCIOVJlJc2hdsANTKgHS7_bDbeJi5KuQJjdhwGRudZgvtE90AlE1-PKpOQagBmko5W_KR-tf3D8M/s1600/15.PNG" /></a></div>
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Rebooted and I checked the ICA Listener:</div>
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<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh0DF77-2_EJiWgGmgUSib2VcS-8tVWYf79-uWT0yMC84O-4MWklhpOVG9MVLVe6GGVczmKlb1fCYXq7EgT4jhfmOj0UWnWGZQUPKkMFB8x_PnNtC6XNbBzc3nl_Ssrh1RRcSc9/s1600/16.PNG" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="280" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh0DF77-2_EJiWgGmgUSib2VcS-8tVWYf79-uWT0yMC84O-4MWklhpOVG9MVLVe6GGVczmKlb1fCYXq7EgT4jhfmOj0UWnWGZQUPKkMFB8x_PnNtC6XNbBzc3nl_Ssrh1RRcSc9/s320/16.PNG" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Hurray!</td></tr>
</tbody></table>
<div>
<br /></div>
<div>
I then tried both RDP and ICA traffic and both now worked correctly.</div>
<div>
<br /></div>
<div>
So, the lesson learned here is that this registry key:</div>
<div>
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj7R1dxfC1JeHZzKBdC9i1Z74YpD9n7Ey7htXPNW5eYfiamYiKkZC891DZuYDBZHbuOqZIjtErWzFjH7NJTCw6oRxs5TWicyEcGJ7SUZFd7jK1nVscirg1ZKgr6M-Dr6cYXEWBf/s1600/6.PNG" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="25" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj7R1dxfC1JeHZzKBdC9i1Z74YpD9n7Ey7htXPNW5eYfiamYiKkZC891DZuYDBZHbuOqZIjtErWzFjH7NJTCw6oRxs5TWicyEcGJ7SUZFd7jK1nVscirg1ZKgr6M-Dr6cYXEWBf/s320/6.PNG" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="font-size: 12.8px;"><br /></td></tr>
</tbody></table>
</div>
<div>
Targets the BINDING order of the NIC's.</div>
<div>
<br /></div>
<div>
And this registry key:</div>
<div>
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh3h471qYcGywOV1qFw8WnZ8jnY3qHzWswUAafYCza6fZRMmRZ4JoG5_R5eWl1zd7uXbtUwu1QFqzv4VvaFBi5Sy8XHK5P_PJKdGsPwwZ9t6hXegL-oNm6Fm4L-t7bloHKh3GiP/s1600/5.PNG" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="33" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh3h471qYcGywOV1qFw8WnZ8jnY3qHzWswUAafYCza6fZRMmRZ4JoG5_R5eWl1zd7uXbtUwu1QFqzv4VvaFBi5Sy8XHK5P_PJKdGsPwwZ9t6hXegL-oNm6Fm4L-t7bloHKh3GiP/s320/5.PNG" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="font-size: 12.8px;"><br /></td></tr>
</tbody></table>
Targets the LANATABLE and the values specified within.</div>
Trententhttp://www.blogger.com/profile/15791628156004881187noreply@blogger.com0tag:blogger.com,1999:blog-7977773.post-70487267762455517912016-04-19T15:17:00.000-06:002016-04-19T15:18:00.798-06:00Automatically Defrag your Citrix PVS vDisksHere is a script to automate 'offline defragging' your PVS vDisks. <a href="https://www.citrix.com/blogs/2015/01/19/size-matters-pvs-ram-cache-overflow-sizing/?_ga=1.24764090.1091830672.1452712354">Why Defrag? It's explained nicely here</a>.<br />
<br />
<blockquote class="tr_bq">
<span style="font-family: Arial, Helvetica, sans-serif;"><b>Effects of Fragmentation on Write Cache Size</b><br />The culprit above in excessive write cache size is fragmentation. This is caused because PVS redirection is block based and not file based. The redirection to the write cache is based on the logical block level structure of the vDisk. To illustrate this, consider the scenario below.</span></blockquote>
<br />And the script:
<script class="brush: powershell" type="syntaxhighlighter"><![CDATA[
############################################################################################
#
# Title: Citrix PVS vDisk Defrag
#
# Name: Trentent Tye
#
# Date: 2016-04-19
#
# Description: This script was designed to automate defragging vDisks. The variables underneath
# are hardcoded (Bad Trentent!) but they should become parameterized to make this
# dynamic. On the To Do. This was just a quick and dirty script to get this
# done...
#
# #Prerequistes
# Citrix PVS Console (7.7 used while developing this script)
# Appropriate permissions to login to PVS
# Martin Zugec's MCLI to PowerShell https://www.citrix.com/blogs/2012/07/23/provisioning-services-and-powershell-easier-method/
# ^^ fixed up: http://trentent.blogspot.ca/2016/04/convertfrom-mcli-for-pvs-76-posh-module.html
#
#
############################################################################################
###########################################VARIABLES##########################################
#PVS Server
$PVSServer = "PVS04"
#PVS Port number
$PVSPort = "54321"
$TargetvDiskName = "XenApp65Tn05"
$PVSStore = "XenApp"
$PVSSite = "BDC"
#Domain used
$PVScred = Get-Credential -Message "Enter your credentials for Citrix PVS (DOMAIN\Username):"
###########################################VARIABLES##########################################
#Add PowerShell MCLI for PVS
#$installutil = $env:systemroot + '\Microsoft.NET\Framework64\v4.0.30319\installutil.exe'
#&$installutil "C:\Program Files\Citrix\Provisioning Services Console\McliPSSnapIn.dll"
add-PSSnapIn mclipssnapin
#add ConvertFrom-MCLI
$ScriptDir = Split-Path $script:MyInvocation.MyCommand.Path
. (Join-Path -Path $ScriptDir -ChildPath 'PVS-ConvertToPosh.ps1')
####SETUP CONNECTIONS####
#Setup PVS server connection, MCLI-Run appears to only plain text for the username and password... We will convert the secure string password
#to plain text then blank it, and convert the username credential to a string to prevent an object being passed.
Write-Host "Connecting to PVS..." -ForegroundColor Yellow
$PVSUser = $PVScred.UserName.ToString()
$PVSPassPlainText = [Runtime.InteropServices.Marshal]::PtrToStringAuto([Runtime.InteropServices.Marshal]::SecureStringToBSTR($PVSCred.Password))
try {
MCLI-Run setupconnection -p server=$PVSServer,port=$PVSPort,user=$PVSUser,password=$PVSPassPlainText -ErrorAction Stop
} catch {
Write-Host "Connection to PVS Failed" -ForegroundColor Yellow
Write-Host "Perhaps your credentials are incorrect?" -ForegroundColor Yellow
write-host "$_"
pause
}
$PVSPassPlainText = ""
#First check, is the target vDisk set to prod?
Write-Host "Checking if the target vDisk is set to Prod..." -ForegroundColor Yellow
$diskver = mcli-get diskversion -p diskLocatorName=$TargetvDiskName,siteName=$PVSSite,storeName=$PVSStore
#access reports back the following values:
#0 (Production), 1 (Maintenance), 2 (MaintenanceHighestVersion), 3 (Override), 4 (Merge), 5(MergeMaintenance), 6 (MergeTest), and 7 (Test) Min=0, Max=7, Default=0
$diskobj = $diskver | convertfrom-MCLI
foreach ($diskprop in $diskobj) {
if ($diskprop.access -ne "0") {
write-host "vDisks need to be in a good production state. A maintenance or test vDisk version was detected.`nPlease remove or promote this version before continuing."
write-host "Disk detected in maintenance mode: " $diskprop.diskFileName
pause
#exit
}
}
#all vDisks in chains are in production state. Creating new version...
Write-Host "Creating Maintenance version..." -ForegroundColor Yellow
$error.Clear()
$createMaintenance = mcli-runwithreturn createmaintenanceversion -p diskLocatorName=$TargetvDiskName,siteName=$PVSSite,storeName=$PVSStore
#check to see if creation of the Maintenance version was successful
if ($error.Count -gt 0) {
write-host "vDisk creation failed."
write-host $createMaintenance
pause
}
#set the description of the vDisk to identify who has run it:
$diskver = mcli-get diskversion -p diskLocatorName=$TargetvDiskName,siteName=$PVSSite,storeName=$PVSStore
$maintenanceVersion = ($diskver | convertfrom-MCLI).version[-1]
Write-Host "Setting Maintenance version description..." -ForegroundColor Yellow
Mcli-Set DiskVersion -p diskLocatorName=$TargetvDiskName,siteName=$PVSSite,storeName=$PVSStore,version=$maintenanceVersion -r description="$env:username defragged the vDisk"
#get the vDisk filename from the return value:
$vDiskFileName = $createMaintenance.split("= ")[-1]
#get the serverStore path for the file:
$storePath = mcli-get serverstore -p servername=$PVSServer,storename=$PVSStore | ConvertFrom-MCLI
#mount the new version of the vDisk on this server
Write-Host "Mounting vDisk..." -ForegroundColor Yellow
$pathTovDiskVersion = $storePath.path + "\" + $vDiskFileName
. "$env:ProgramFiles\Citrix\Provisioning Services\CVhdMount.exe" -p 1 $pathTovDiskVersion
#get the driveLetter of the attached vDisk:
sleep 5
$vDiskDriveLetter = (Mcli-RunWithReturn MappedDriveLetter).split("= ")[-1] + ":"
if ($vDiskDriveLetter -eq ":") {
write-host $vDiskDriveLetter
write-host (Mcli-RunWithReturn MappedDriveLetter)
write-host "CVHDMOUNT failed"
pause
}
#https://blogs.technet.microsoft.com/askperf/2008/03/14/disk-fragmentation-and-system-performance/
#defrag switches:
#-c: Defragments all volumes on the system. You can use this switch without needing to specify a drive letter or mount point
#-a: Perform an analysis of the selected drive and provides a summary output (shown below):
#-r: Performs a partial defragmentation by consolidating only file fragments that are less than 64MB in size. This is the default setting
#-w: Performs a full defragmentation by consolidating all file fragments regardless of size
#-f: Force defragmentation of the volume even if the amount of free space is lower than normally required. When running this, be aware that it can result in slow system performance while the defragmentation is occurring
#-v: Displays verbose reports. When used in combination with the -a switch, only the analysis report is displayed. When used alone, both the analysis and defragmentation reports are shown.
#-i: Runs the defragmentation in the background and only if the system is idle
#-b: Optimizes boot files and applications, but leaves the rest of the drive untouched. Only works on boot drive
defrag $vDiskDriveLetter -w -f -v
. "$env:ProgramFiles\Citrix\Provisioning Services\CVhdMount.exe" -u 0
#promote version to production
Write-Host "Promoting vDisk to production..." -ForegroundColor Yellow
mcli-run PromoteDiskVersion -p diskLocatorName=$TargetvDiskName,siteName=$PVSSite,storeName=$PVSStore
]]></script>Trententhttp://www.blogger.com/profile/15791628156004881187noreply@blogger.com0tag:blogger.com,1999:blog-7977773.post-76571389174169419202016-04-12T15:57:00.000-06:002016-04-12T16:14:55.309-06:00Silent Install of Citrix PVS Target Device softwareInstalling the Citrix PVS Target Device software via a <a href="http://discussions.citrix.com/topic/277686-silent-install-pvs-target-device-software/">silent</a>, <a href="http://nielsvdijk.blogspot.ca/2014/01/installing-citrix-provisioning-services.html">non-interactive</a> <a href="http://blog.itvce.com/2012/01/03/citrix-unattended-install-of-pvs-target-device-resulting-in-vdisk-is-not-available/">method</a> fails. Various solutions involve copying files to various locations after the install but I'm curious what it's doing when it fails. I started to <a href="http://trentent.blogspot.ca/2016/04/citrix-provisioning-services-updating.html">automate one of my previous posts</a> and got to the stage where I needed to silently install the target device software and my install was hanging. It was hanging because I was getting prompted to run a custom action for the MSI install.<br />
<br />
The logging, when we are 'stuck' is at this point:<br />
<script class="brush: powershell" type="syntaxhighlighter"><![CDATA[
MSI (s) (60:14) [23:05:16:559]: Executing op: CustomActionSchedule(Action=CVHDMP_Install.41CF0FCA_F296_4F7C_BA95_BE7EC6CD2F01,ActionType=3073,Source=BinaryData,Target=fnCVhdMp_Install,)
MSI (s) (60:14) [23:05:16:559]: Creating MSIHANDLE (787) of type 790536 for thread 4628
MSI (s) (60:64) [23:05:16:559]: Invoking remote custom action. DLL: C:\Windows\Installer\MSID755.tmp, Entrypoint: fnCVhdMp_Install
MSI (s) (60:2C) [23:05:16:559]: Generating random cookie.
MSI (s) (60:2C) [23:05:16:575]: Created Custom Action Server with PID 2980 (0xBA4).
MSI (s) (60:74) [23:05:16:606]: Running as a service.
MSI (s) (60:74) [23:05:16:606]: Hello, I'm your 64bit Elevated Non-remapped custom action server.
]]></script>
<br />
Logging into the server and we get the notification that a something requires an action 'Interactive Services Detection'<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi9ZR2IdewL5wFaJAthx9kEQK93YVfm7PykUtkpXRDuRWIovpuQfIE-KqmM-HMB8EAjWXp_Lpcn1cexmElYN5HXb4sXHs1m8ccfC9c2Nj8-rLIvCVi7bVA-H6ARf-oyAAhpNE1C/s1600/Screen+Shot+2016-04-07+at+11.16.38+PM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="245" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi9ZR2IdewL5wFaJAthx9kEQK93YVfm7PykUtkpXRDuRWIovpuQfIE-KqmM-HMB8EAjWXp_Lpcn1cexmElYN5HXb4sXHs1m8ccfC9c2Nj8-rLIvCVi7bVA-H6ARf-oyAAhpNE1C/s320/Screen+Shot+2016-04-07+at+11.16.38+PM.png" width="320" /></a></div>
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgEcKnXfbUY6nfAPmVD8KHlE03KMl5GfoNSKJdLo0vgj-sdA3LWTPWZ4sbrzX7RD_tVXrpHULfTqbvABJ8uYekMNZKcPBeIGT5G9IddRuCRNsc4fPccXSvVNtJn4wZQsRQgLZUw/s1600/Screen+Shot+2016-04-07+at+11.16.47+PM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="202" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgEcKnXfbUY6nfAPmVD8KHlE03KMl5GfoNSKJdLo0vgj-sdA3LWTPWZ4sbrzX7RD_tVXrpHULfTqbvABJ8uYekMNZKcPBeIGT5G9IddRuCRNsc4fPccXSvVNtJn4wZQsRQgLZUw/s320/Screen+Shot+2016-04-07+at+11.16.47+PM.png" width="320" /></a></div>
<br />
<br />
If you run the install in a interactive user session the custom action appears to be this message:<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjHO6JvvawvOfgm-3I9XuwEv7FAiSzXFFAOV09phYznxYTDtVAz9d_Tpbwqhf76WRPoJ1L20yrPn_q4_sTemouplaFRpjP-3FnTyEat98G6ZbSichwRjQzvkNO0I7tm2snvIuSL/s1600/Screen+Shot+2016-04-08+at+12.10.49+AM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="108" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjHO6JvvawvOfgm-3I9XuwEv7FAiSzXFFAOV09phYznxYTDtVAz9d_Tpbwqhf76WRPoJ1L20yrPn_q4_sTemouplaFRpjP-3FnTyEat98G6ZbSichwRjQzvkNO0I7tm2snvIuSL/s320/Screen+Shot+2016-04-08+at+12.10.49+AM.png" width="320" /></a></div>
<br />
For some reason, Citrix found it necessary to include a dialog in the installer that forces you to answer it. When this dialog is presented in a 'silent' install it requires interactivity to continue so the install stops until it is dealt with. <br />
<br />
So, why is this dialog appearing? It is appearing because CFSDEP2 service was not uninstalled cleanly and the installer requires it removed for a clean install.<br />
<br />
When uninstalling the software silently you <i>also</i> get a 'Interactive Services Detection' dialog. For whatever reason though, the uninstall dialog doesn't halt the process.<br />
<div class="separator" style="clear: both; text-align: center;">
<br /></div>
What is triggering the 'interactive services detection' on uninstall and is it the cause of our CFSDEP2 not being removed? <br />
<br />
When doing an interactive uninstall this is a screenshot of all the actions that it executes:<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgb9YyNI0XW2dbkLSpJ47ZIvYlhzUjzeWBk2Sb0KCETL4DgPBW8R2URhVej4BhmMInu2-Td0Xgja0d_GhOOJI66wEeMMHE5cVF7uKu91GljMKJEYuOtBkA0HeB5fDoyLQNUcDn7/s1600/Screen+Shot+2016-04-08+at+11.16.04+AM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="101" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgb9YyNI0XW2dbkLSpJ47ZIvYlhzUjzeWBk2Sb0KCETL4DgPBW8R2URhVej4BhmMInu2-Td0Xgja0d_GhOOJI66wEeMMHE5cVF7uKu91GljMKJEYuOtBkA0HeB5fDoyLQNUcDn7/s320/Screen+Shot+2016-04-08+at+11.16.04+AM.png" width="320" /></a></div>
<br />
<br />
And you can very clearly see it deletes the CFSDEP2 file system filter driver.<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiIs7hkMYG-TuPFhdLbr40eA-KvTB6N-ENDpiLhyBiQAbftxONyD6BPerjV9jLCf50RoXG1vSC_9prMQ6n4KU2Q-9fvrAx4nvioJMY5E6cOmhIyZl8HIj_Y4i4MPn4qpX8iBv-g/s1600/Screen+Shot+2016-04-08+at+11.18.22+AM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="51" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiIs7hkMYG-TuPFhdLbr40eA-KvTB6N-ENDpiLhyBiQAbftxONyD6BPerjV9jLCf50RoXG1vSC_9prMQ6n4KU2Q-9fvrAx4nvioJMY5E6cOmhIyZl8HIj_Y4i4MPn4qpX8iBv-g/s320/Screen+Shot+2016-04-08+at+11.18.22+AM.png" width="320" /></a></div>
<br />
<br />
What does it look like when run silently?<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiBBSV692e90hm2ra0uoB3CWj_TS4KXKaWTjACwq8BePn1XhYdbJTHRaROE3hKRrS1-kvtGwEfkJLDcXjl1f55dlfCu-Y-5wbBnGQQOaG8ucKJXaFjU0gv6Jc-t_bjv2xKpWDIQ/s1600/Screen+Shot+2016-04-08+at+11.31.17+AM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="80" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiBBSV692e90hm2ra0uoB3CWj_TS4KXKaWTjACwq8BePn1XhYdbJTHRaROE3hKRrS1-kvtGwEfkJLDcXjl1f55dlfCu-Y-5wbBnGQQOaG8ucKJXaFjU0gv6Jc-t_bjv2xKpWDIQ/s400/Screen+Shot+2016-04-08+at+11.31.17+AM.png" width="400" /></a></div>
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh0g4baF84FGWx5aLZx89fGdxqKQhAMTFDAPtG27Hmp-dZMWaNuLUA0EXuJ6qVbxDzkDf4hxmCixrpm4GDP3c1P3XbdbvIxgixNYDa1koj3pFAdvSLCZZ9YrsbJyIN-eFdcmKfh/s1600/Screen+Shot+2016-04-08+at+11.32.08+AM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="45" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh0g4baF84FGWx5aLZx89fGdxqKQhAMTFDAPtG27Hmp-dZMWaNuLUA0EXuJ6qVbxDzkDf4hxmCixrpm4GDP3c1P3XbdbvIxgixNYDa1koj3pFAdvSLCZZ9YrsbJyIN-eFdcmKfh/s400/Screen+Shot+2016-04-08+at+11.32.08+AM.png" width="400" /></a></div>
<br />
The interactive services detected prompts on uninstall (UI0Detect.exe) appears to be caused by 'runonce.exe' and the 'grpconv.exe' programs.<br />
<br />
Is our CFSDEP2 service deleted when run silently?<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEicx9TJsh2GRVYX1RR8FwNbDgrUyfAYdpsdBQW4eJeb5skuMGk60LbFg7eQrBBZfFxXGwuEFQxNfcGuSoxWYGgo8ApasAg-tkVRFWMeJCPkfbAP5yNKXsYppwlvaKu4GxInqTMC/s1600/Screen+Shot+2016-04-08+at+11.41.32+AM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="204" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEicx9TJsh2GRVYX1RR8FwNbDgrUyfAYdpsdBQW4eJeb5skuMGk60LbFg7eQrBBZfFxXGwuEFQxNfcGuSoxWYGgo8ApasAg-tkVRFWMeJCPkfbAP5yNKXsYppwlvaKu4GxInqTMC/s320/Screen+Shot+2016-04-08+at+11.41.32+AM.png" width="320" /></a></div>
<br />
It was not deleted. Is the runonce.exe utility the cause of our CFSDEP2 service not being removed?<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhQFuTx14pILSHh7ljv6byvct7Sio-x-g0ec0SXBA0waGjvs-cs8HuqfPR5M4zSEypWm12CDz0Em3KbS_-SMgCEfHA0tzi2UlqWFoJXCtvqS4VdIyAdj9VIUwvUTXHv9rVuTzMq/s1600/Screen+Shot+2016-04-08+at+11.55.29+AM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="147" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhQFuTx14pILSHh7ljv6byvct7Sio-x-g0ec0SXBA0waGjvs-cs8HuqfPR5M4zSEypWm12CDz0Em3KbS_-SMgCEfHA0tzi2UlqWFoJXCtvqS4VdIyAdj9VIUwvUTXHv9rVuTzMq/s320/Screen+Shot+2016-04-08+at+11.55.29+AM.png" width="320" /></a></div>
<br />
<br />
It is not. The CFSDEP2 service is removed *before* the runonce.exe utility it executed. So something else is triggering it's removal.<br />
<br />
Examining the cfsdep2.sys file in the C:\Windows\system32\drivers reveals that the driver was not uninstalled with the Citrix PVS Target Device software.<br />
<br />
It turns out that file system filter drivers can be installed and uninstalled using the command line.<br />
<a href="https://msdn.microsoft.com/en-us/library/windows/hardware/ff557255(v=vs.85).aspx">Uninstall</a>:<br />
<script class="brush: powershell" type="syntaxhighlighter"><![CDATA[
C:\Windows\System32\RUNDLL32.EXE SETUPAPI.DLL,InstallHinfSection DefaultUninstall 132 C:\Program Files\Citrix\Provisioning Services\drivers\cfsdep2.inf
]]></script>
<br />
<a href="https://msdn.microsoft.com/en-us/library/windows/hardware/ff557251(v=vs.85).aspx">Install</a>:<br />
<script class="brush: powershell" type="syntaxhighlighter"><![CDATA[
C:\Windows\System32\RUNDLL32.EXE SETUPAPI.DLL,InstallHinfSection DefaultInstall 132 C:\Program Files\Citrix\Provisioning Services\drivers\cfsdep2.inf
]]></script>
<br />
So, we should just be able to add a 'Invoke-command' and execute it, right?<br />
I tried installing and uninstalling with both WMI and Invoke-Command:<br />
<script class="brush: powershell" type="syntaxhighlighter"><![CDATA[
Invoke-Command -ComputerName $VMReverseImaging -credential $PVScred -ScriptBlock {
& 'cmd.exe' /c RUNDLL32.EXE SETUPAPI.DLL,InstallHinfSection DefaultUninstall 132 C:\Program Files\Citrix\Provisioning Services\drivers\cfsdep2.inf
}
([WMICLASS]"\\$VMReverseImaging\ROOT\CIMV2:Win32_Process").Create("C:\Windows\system32\rundll32.exe SETUPAPI.DLL,InstallHinfSection DefaultInstall 131 C:\Program Files\Citrix\Provisioning Services\drivers\cfsdep2.inf")
]]></script>
<br />
Neither command worked remotely. I could see rundll32.exe executing and exiting with status "0" which implies success. But the commands themselves didn't *actually* work. When I executed the uninstall remotely neither the CFSDEP2.SYS file was deleted nor was the service uninstalled. Doing a procmon.exe I could see that the supplemental 'runonce.exe' and 'grpconv.exe' were not run. The reverse was true for the install as well, the CFSDEP2.SYS was not present and the service was not installed, but the exit code was "0". So we can't trust the exit code, we need to manually check to see if the files and service are present.<br />
<br />
So what's happening? It turns out, for some reason, that the file system filter driver install/uninstall *requires* an interactive session to complete successfully. What is an interactive session you could use? The SYSTEM account. I was hoping to create a purely native script with no outside dependencies but PSEXEC will be required. Elevating permissions in a remote powershell session is very difficult and maybe one day I'll spend some time figuring it out and documenting it, but at this point I cheaped out and decided to use psexec.exe. To get the install/uninstall to execute remotely, you can use psexec.exe with the following lines:<br />
<br />
<script class="brush: powershell" type="syntaxhighlighter"><![CDATA[
$ScriptDir = Split-Path $script:MyInvocation.MyCommand.Path
& $scriptDir"\psexec.exe" \\$vmreverseimaging -i -s RUNDLL32.EXE SETUPAPI.DLL,InstallHinfSection DefaultInstall 132 C:\Program Files\Citrix\Provisioning Services\drivers\cfsdep2.inf
]]></script>
<br />
<div>
<br /></div>
Or, since we are now running under the interactive SYSTEM context, we can just use the uninstall command:<br />
<script class="brush: powershell" type="syntaxhighlighter"><![CDATA[
Write-Host "Uninstalling Citrix Provisioning Services Target Device x64" -ForegroundColor Yellow
$ProgramList = Get-WMIObject -Class win32_product -ComputerName $VMReverseImaging -Credential $pvsCred | ? {$_.Name -contains "Citrix Provisioning Services Target Device x64"}
$ProgID = ($ProgramList | where {$_.Name -contains "Citrix Provisioning Services Target Device x64"}).IdentifyingNumber
& $scriptDir"\psexec.exe" \\$vmreverseimaging -i -s msiexec.exe /x$ProgID /qn REBOOT=ReallySuppress
]]></script>
<div>
<br /></div>
<div>
And the install executes successfully as well under the interactive SYSTEM context:</div>
<script class="brush: powershell" type="syntaxhighlighter"><![CDATA[
Write-Host "Upgrading Citrix PVS Tools..." -ForegroundColor Yellow
mkdir "\\$VMReverseImaging\c$\swinst\PVSDevice" | out-null
xcopy /i /s /e /y "\\citrixnas01.healthy.bewell.ca\ctx_images_bdc\_ISO\PVS7.7\ProvisioningServices\Device" "\\$VMReverseImaging\c$\swinst\PVSDevice"
& $scriptDir"\psexec.exe" \\$vmreverseimaging -i -s c:\swinst\PVSDevice\PVS_Device_x64.exe /s /v/qn
]]></script>
Trententhttp://www.blogger.com/profile/15791628156004881187noreply@blogger.com0tag:blogger.com,1999:blog-7977773.post-59517796827394622822016-04-06T14:20:00.001-06:002016-04-06T14:22:54.135-06:00ConvertFrom-MCLI for PVS 7.6 POSH module<a href="https://www.citrix.com/blogs/2012/07/23/provisioning-services-and-powershell-easier-method/">Martin Zugec made a POSH script</a> to convert output from mcli.exe to a PowerShell object, but his script fails with the new PVS 7.6 POSH module. From looking at his script he is trying to key on 'spaces' to set the properties of the objects. MCLI.exe outputs the properties with spaces. PVS 7.6 POSH module fails because it doesn't format it's output as spaces.<br />
<br />
MCLI.EXE output:<br />
<br />
<script class="brush: powershell" type="syntaxhighlighter"><![CDATA[
Executing: Get DISKVERSION
Get succeeded. 2 record(s) returned.
Record #1
access: 0
Record #2
access: 1
]]></script>
POSH module output:<br />
<br />
<script class="brush: powershell" type="syntaxhighlighter"><![CDATA[
Executing: Get diskversion
Get succeeded. 2 record(s) returned.
Record #1
access: 0
Record #2
access: 1
]]></script>
Notice the subtle difference? No spaces.
<br />
<br />
To get Martin's original script working we need to change the script to look for another character we can key on. Fortunately(?) it *appears* that the PVS POSH module outputs properties to start with a lower case letter. If we modify his script here:
<br />
<script class="brush: powershell" type="syntaxhighlighter"><![CDATA[
If ($Line[0] -eq " " -or $Line.StartsWith("Record #")) {
]]></script>
To this:
<script class="brush: powershell" type="syntaxhighlighter"><![CDATA[
If ($Line[0] -cmatch "[a-z]" -or $Line.StartsWith("Record #")) {
]]></script>
<br />
It now outputs properties correctly from the PVS POSH module:
<br />
<script class="brush: powershell" type="syntaxhighlighter"><![CDATA[
PS C:\swinst\VMTools_and_TargetDeviceSoftwareUpdate> mcli-get diskversion -p diskLocatorName=XenApp65Tn02,siteName=BDC,storeName=XenApp -f access | ConvertFrom-MCLI
Retrieved 2 objects
access
------
0
1
]]></script>
<br />
<br />
The full modified script is here:
<br />
<script class="brush: powershell" type="syntaxhighlighter"><![CDATA[
Function ConvertFrom-MCLI {
Begin {
[array]$PvsLines = @()
}
Process {
$PvsLines += $_
}
End {
[array]$ResultArray = @()
:ParseLines ForEach ($Line in $PvsLines) {
If ($Line.Length -eq 0) {
Continue
}
If ($Line[0] -cmatch "[a-z]" -or $Line.StartsWith("Record #")) {
# New object reference
If ($Line.StartsWith("Record #")) {
[Object]$Script:PvsObject = New-Object PSObject
$ResultArray += $Script:PvsObject
Continue ParseLines
} ElseIf ($Script:PvsObject -is [Object]) {
$Script:PvsObject | Add-Member -MemberType NoteProperty -Name $([System.Text.RegularExpressions.Regex]::Replace($Line.Substring(0, $Line.IndexOf(":")),"[^1-9a-zA-Z_]","")) -Value $($Line.Substring($Line.IndexOf(":") + 2))
}
}
}
Write-Host "Retrieved $($ResultArray.Count) objects"
Return $ResultArray
}
}
]]></script>Trententhttp://www.blogger.com/profile/15791628156004881187noreply@blogger.com0tag:blogger.com,1999:blog-7977773.post-59275115855770988092016-04-05T16:01:00.002-06:002016-04-05T16:02:50.749-06:00Citrix Provisioning Services - Updating VMWare Tools and Target Device software -- with all native tools<ol style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 18.6667px; font-style: normal; font-variant: normal; font-weight: 700; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><h1 dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 24pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 18.6667px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Prerequistes</span></span></h1>
</li>
</ol>
<div dir="ltr" style="margin-left: -0.34999999999999964pt;">
<table style="border-collapse: collapse; border: none;"><colgroup><col width="54"></col><col width="577"></col></colgroup><tbody>
<tr style="height: 5px;"><td style="background-color: #bfbfbf; border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Step</span></span></div>
</td><td style="background-color: #bfbfbf; border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Detail</span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">2 servers:</span></span></div>
<ol style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Staging server with Windows 2008 R2 SP1</span></span></div>
</li>
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">VMWare machine configured identically to your PVS target devices (BLD server)</span></span></div>
</li>
</ol>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="2" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">‘Windows Server Backup’ feature installed on the staging server</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="373" src="https://lh5.googleusercontent.com/UAgYVnOtt3vAm5yxG1anRNGp_Y3PB0bNiuWapHaOeHlWtFCNEW7yKiaaANIXJ5MQuCcdUHtYfGxrP_VBsVrUdy7PkZuFt_FDM_F3xScqUiF9Fdgca-QBroJxJso-DClb7NxF51PPdqt8ASiZMw" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="555" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="3" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt;">
<span style="color: white; font-family: "arial" , "helvetica" , sans-serif;"><span style="background-color: transparent; font-style: normal; font-variant: normal; font-weight: 400; line-height: 1.2; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Th</span><span style="background-color: transparent; font-style: normal; font-variant: normal; font-weight: 400; line-height: 1.2; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">e </span>Citrix utility ‘CVHDMOUNT.EXE’ is installed on the staging<span style="background-color: transparent; font-style: normal; font-variant: normal; font-weight: 400; line-height: 1.2; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> </span><span style="background-color: transparent; font-style: normal; font-variant: normal; font-weight: 400; line-height: 1.2; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">server</span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="4" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="color: white;"><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">‘Backup’ space (approx. 100GB)</span><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><br class="kix-line-break" /></span><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><img height="259" src="https://lh4.googleusercontent.com/89DQsgqu28OwJEy_q9-3LLoBJrQoxw147Y37F__DnbZmT3IqEkuhQQiU6tYZHfFdyrOpMj6VmlauHNrXY05l7b1OP9eL0SjI4-MRZePNboQQ6f-Btg7eU53wIqQ0fJtMeS-NzpsACwPZh31NNw" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="563" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="5" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt;">
<span style="color: white; font-family: "arial" , "helvetica" , sans-serif; font-size: x-small;"><span style="background-color: transparent; font-style: normal; font-variant: normal; font-weight: 400; line-height: 1.2; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">VMWare </span>VMDK hard disk of a greater size <span style="background-color: transparent; font-style: normal; font-variant: normal; font-weight: 400; line-height: 1.2; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">than the PVS disk:</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="color: white;"><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><img height="16" src="https://lh4.googleusercontent.com/Akonae0kiLvUSRlXC6KjULB7NQwi2kkqvsFHybXNS0N0w7ik0hFhd7int1cRCKWc9fuOd1DK9m-Rsds2V_GPITzL7q9zNIbQsr4Csdti3cxFMD6xV5SKq0Mqvlrl7rve51wuXGlITmbo3fTrEQ" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="269" /></span><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> </span><span style="background-color: transparent; font-family: "arial"; font-size: 34.6667px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><</span><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> </span><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><img height="121" src="https://lh5.googleusercontent.com/clIBLdkAkPKRyzv-HDAGtCvClXJMRylui_S4EAeO-2_fw89cIzQdkKObN6oP8mJpv8VLLdrqt39RG1bR28Aql7tcxW0OqBmNw_eLvt9wVB-KwxeLCb36H8SGvtVHrUMaFHvIEEZEILwagKTBzw" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="274" /></span></span></div>
</td></tr>
</tbody></table>
</div>
<b id="docs-internal-guid-67825205-e867-5193-0016-81b8344ba941" style="font-weight: normal;"><span style="color: white;"><br /></span></b>
<br />
<h2 dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-left: 36pt; margin-top: 10pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Copy and install required drivers on staging server</span></span></h2>
<b style="font-weight: normal;"><span style="color: white;"><br /></span></b>
<br />
<div dir="ltr" style="margin-left: -0.34999999999999964pt;">
<table style="border-collapse: collapse; border: none;"><colgroup><col width="54"></col><col width="577"></col></colgroup><tbody>
<tr style="height: 5px;"><td style="background-color: #bfbfbf; border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Step</span></span></div>
</td><td style="background-color: #bfbfbf; border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Detail</span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="6" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">From a Windows Server, browse to a server with Citrix Provisioning Services installed on it.</span></span></div>
<span style="color: white;"><br /></span>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="76" src="https://lh5.googleusercontent.com/5PLWAoSUwHbBnqECpTqfq8kIRmw-6ROtgAXTfFTvi6oyfMlY_SVq2DsnVdoFv6LLW_lLMNXlxhNsplmSg3yKZ-AyRn1_-PbDPsg_29tg3DR2I6FDs6AVrOuYwx0EBjZgD_w173Qb" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="560" /></span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span class="Apple-tab-span" style="white-space: pre;"><span style="color: white;"> </span></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="7" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Copy the drivers folder and CVhdMount.exe to the server</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0.05pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span class="Apple-tab-span" style="white-space: pre;"><span style="color: white;"> </span></span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-left: 5pt; margin-top: 0pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="207" src="https://lh5.googleusercontent.com/S9wQQX3SGD9d4XRQ4i3m3A4xUdx4fs--QJLr1j0uUJHCC-2AF9OCkz7NPn8tj_freYJKK_PyRAzRFnxZtdP3Sw8w9_NNYqEE1qfyrxLLGCKXY3mk3yqgWzhoId36Y5L6_iiaB2OlUJvcnSsDYA" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="92" /></span></span></div>
<span style="color: white;"><br /></span></td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="8" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span class="Apple-tab-span" style="white-space: pre;"><span style="color: white;"> </span></span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Open the drivers folder, right-click on cfsdep2.inf and select “Install”</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="243" src="https://lh6.googleusercontent.com/P5dF6X_eJkxx0QuTzR-qJUiwJgaZVsEp6ACczHtY5Z0yPLrTDK9YI2_4PDHMn-gvTZvYzt40_alMisyQDEQRZvMbcJg3frWexhGyWnayyGierytJvAj83eYfQPxKH0RIi-LFLPj3fqI2rzpXdw" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="464" /></span></span></div>
<span style="color: white;"><br /></span></td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="9" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><span style="color: white;"><br /></span>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="color: white;"><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Open Device Manager, right-click the computer name and choose “Add Legacy Hardware…”</span><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span class="Apple-tab-span" style="white-space: pre;"> </span></span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="133" src="https://lh6.googleusercontent.com/FgYhYuBUfc2iOOZ1UJbcUGYVuteQ_aEbMYtddfUTda8b3eLxICakrMwtXFV0x_BLdYnj16qvNJHm5bniuHUqI0ZMj9peBs7R3R1-yflz9VTy4gCOMx1E2BrdM8xoQcTTLXitLUhtSYKjAsf9WQ" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="284" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="10" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select “Next”</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="409" src="https://lh4.googleusercontent.com/03AfUDrOrW0AYcA3-PFNprggdUp2hMlQeATg2KMh_5JRq4yIBXm6EwwJLdEsvzBLuLEnyLAvhCocPDwz2p_WhMB6qo1KdozuQrWDPufon0qnC7sF85y0hrkOTSP3beswKzNX35UIMPyk8XRiyw" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="563" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="11" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select “Install the hardware that I manually select from a list (Advanced)” and click “Next”</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="406" src="https://lh5.googleusercontent.com/04c0k3ZtcGE-pIIGzhMkAKA2wc5GEr57PPI3AZ13k9Ow1c-wlRZbd9VZSBdDwm-SOc7sfC84bJpDcLuD1QF17vifQJ7qPvM3PTEmWiaSHtuF3oNj-KNCJUEwLpcUJAeeJJdivs7JufblL9m5nw" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="563" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="12" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click “Next”</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="408" src="https://lh6.googleusercontent.com/LgTZakYz88cjXvJsVmiILPKsFyFXD6w5vi0Tfuhkp9W-PguhtmKJHalGRcZ44HX51tQHfk6SD-FcPFIZbD17-e5LRosF2ccJrNlElYYxAuVqGMU83HjWtfTwM_TX8ASU1VdyY-Gw3k2DBZkAQA" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="563" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="13" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click “Have Disk…”</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="407" src="https://lh5.googleusercontent.com/xZs5b6TB4V88S-CUNIvcZPvNTNupeuKINTbbh8ngVMdmN12-KEZyLQ9swAbrxGcOfHKBy7ZsWLFob3rPA4BI1e2squmkAabYj33RZgJL3EkQnGZwMpPssSvKGNooN8z-VZ2JWuA-iZV9N-JbnA" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="563" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="14" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click “Browse” and go to the “drivers” folder and select “cvhdbusp6.inf” and click “Open”</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="411" src="https://lh4.googleusercontent.com/b5g7NJ5pRcWYNjnR1OwlZiNge8UYBgkVxiAcMqqVmBgTLJcN9cr3RiE67vIwyInKLvywOi8yZWvktZ3gKqsQEhbVGx1Hiap-NjN-FzsPFR7Vex2bsffkG-4AwvT0oGLaAqcayM5L2jdcJord1g" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="561" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="15" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click “OK”</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="221" src="https://lh6.googleusercontent.com/pG-JfKHu5GYSW-Uw2e64xs-jQZcLV7IbGzO5c1DcchGTPuOajPXNZINgk5Idy-oc-_6KSFXm2OuCYwCL4Su1zQ90RqzjcJDzO3cy9jp7q6s67LxZQ-rdQYjvk0NReQYAEwNGl7pPI4vkhJ6LKA" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="426" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="16" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Ensure “Citrix Virtual Hard Disk Enumerator PVS” is listed and click “Next”</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="405" src="https://lh5.googleusercontent.com/nXd55HBq3dL5EIAIN3Qksyf6gcLa12uo20aya2Imo3NqOMQbAk2uJ3hXXX2IVWNR7l8sE1L9E2jrrn0Uzoyjmt0iCYFr1FAooUVUL9-G0Z86kjn-2L3XkPfEO4sqZWWsvAN50tcFHxHYYoAI9A" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="563" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="17" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click “Finish”</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="408" src="https://lh3.googleusercontent.com/J-OBvpYiywgIMuSTXVB_KJLEL50NCCH6aJftJS8O-vB_kBinDsf9iJY00aLKf8WIA6hs4X3PHXfm0Bh8bTvWp3NyuvCRIAeGrc28moncxAErhtbTvWuWNLaa2RyUZI1sg3bWb3RWThp0YDLWiQ" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="563" /></span></span></div>
</td></tr>
</tbody></table>
</div>
<b style="font-weight: normal;"><span style="color: white;"><br /></span></b>
<br />
<h2 dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-left: 36pt; margin-top: 10pt; text-align: justify;">
<span style="color: white;"><span style="background-color: transparent; font-family: "arial"; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Setup VMWare virtual disk</span><span style="background-color: transparent; font-family: "arial"; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span class="Apple-tab-span" style="white-space: pre;"> </span></span></span></h2>
<div dir="ltr" style="margin-left: -0.34999999999999964pt;">
<table style="border-collapse: collapse; border: none;"><colgroup><col width="54"></col><col width="577"></col></colgroup><tbody>
<tr style="height: 5px;"><td style="background-color: #bfbfbf; border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Step</span></span></div>
</td><td style="background-color: #bfbfbf; border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Detail</span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Open the “VMWare vSphere Client”</span></span></div>
<span style="color: white;"><br /></span>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="color: white;"><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span class="Apple-tab-span" style="white-space: pre;"> </span></span><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><img height="382" src="https://lh4.googleusercontent.com/D2bS2B9LeGcwBu74oZQD_mgwc1ZrFgS6HTehCOsz02KRZABQ2zeZJXo98Chgi_xX1zLJsUY_BweLGx-lEYrh15mGeELr7v5gN-OrpHIGSKmqR246-A07e3cK874B-nYh5xynVM-s" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="319" /></span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Right-click on the server you want to do the cloning on and click ‘Edit Settings…’</span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="2" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Under the ‘Hardware’ tab, click ‘Add…’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="140" src="https://lh3.googleusercontent.com/fdYHLr9Dy0Xntx_Xck_MAhMqrgvWcULTf_K2lq5mNjyi0c-ON1DClyCeYBIyBB0zACLp1dusDswgHFml1f91kTUwUDRzX722GSjqyDRNxvwa8-da58fb38utJxvXvFQ_nVxtFLjVSpbd5SQS3w" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="326" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="3" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><span style="color: white;"><br /></span>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select ‘Hard Disk’ and click ‘Next’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="319" src="https://lh3.googleusercontent.com/uRIWfNC-UwYYprbzbHM3JmyoRupAMb3Po7dqMWatg5Y8xO2TIAeXtzxUnsOM1n1It9yC2PfFXL8T4LWXC9NI1-YQQNNs419N_0gWQdAgGGgX1-mbBsizXEIjYiRrE6Tsx-uIzCBKYe5Jg-Ll1w" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="409" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="4" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select ‘Create a new virtual disk’ and click ‘Next’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="362" src="https://lh4.googleusercontent.com/8HD_NDOG7IaxvM7BwS8leqjsaKEgY2CLrRBsorEWf3KYqUFOymPNCNZvVoX-ptYUhYAH1nDkJc2kVggtEyOm-SVc0q-Y8jqkmmUFIaSFBM5zl18jZe66s2sO88szxbh-BeizzXCbKegEy0oS3w" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="462" /></span></span></div>
<span style="color: white;"><br /></span></td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="5" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="color: white;"><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Set the ‘Disk Size’ to be </span><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">greater than</span><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> the size of the VHD file, select the ‘Disk Provisioning’ options you require, select the ‘Location’ you want to store the disk and remember where it is stored. You will need this location soon. Click ‘Next’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="339" src="https://lh5.googleusercontent.com/mWEtDgMlCewijfH1EGHJsxeLCLxEDYwWw6Kltyt5yE5inpm7X2mrU-cS4o3YhM7yp4PPaSI71DGL_LcmNk3wVczkefJboYb_OfndxRNFgGu5u_hpqZUF6vdVawTCgDkZ5XVKTKqFiS8ZvPiimA" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="430" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="6" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click ‘Next’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="354" src="https://lh4.googleusercontent.com/-mWP8-NYjnSFsHfWPmfSrizA-CAGL-IZd8vC4UK3W4GdCcERezYz7fLx2c4yLimWVW2EfSL7qrwbi9h5vpuaxr64OXwInJDIioHAJ1vBt8N9j8XHZQc6-5ulbfr3-priLpehHPaJ-0cf2Bf00g" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="452" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="7" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click ‘OK’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="362" src="https://lh6.googleusercontent.com/OaapVSkzbPh6d4uFmQoMJ0mYB_n77UpDlJSGM_MxiXTf5LI1_bBA2bSNSqm_igPa_XCChKGtmK47kpF4GBeFXf0We6FZAPdzX3vIwPzPyiYQdbhD1Ufz-IpPkePM2CRwAIHbYPyjGOhFAXbBng" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="408" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="8" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Format the disk and set it as active</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="79" src="https://lh6.googleusercontent.com/f-vsu2epdm3EVnFaWvK-4K4z88fDFXZjW2D9J8zibzD0TFVMTPlK9OQsl-AWhlD1pfhllpxuLIpgYHyFMlrscIz1_OqQ6xAjnNp0zA049rWuuqaLLuab5cVcQ6HGvWx9jjm0k4JLIRqOeZzhrw" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="563" /></span></span></div>
</td></tr>
</tbody></table>
</div>
<b style="font-weight: normal;"><span style="color: white;"><br /></span></b>
<ol start="2" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 18.6667px; font-style: normal; font-variant: normal; font-weight: 700; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><h1 dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 24pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 18.6667px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Clone VHD to VMDK</span></span></h1>
</li>
<ol style="margin-bottom: 0pt; margin-top: 0pt;"><ol style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><h3 dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 10pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Backup Citrix vDisk</span></span></h3>
</li>
</ol>
</ol>
</ol>
<div dir="ltr" style="margin-left: -0.34999999999999964pt;">
<table style="border-collapse: collapse; border: none;"><colgroup><col width="54"></col><col width="577"></col></colgroup><tbody>
<tr style="height: 5px;"><td style="background-color: #bfbfbf; border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Step</span></span></div>
</td><td style="background-color: #bfbfbf; border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Detail</span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">RDP into the staging server and mount the VHD file you want to update:</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Cvhdmount.exe –p 1 \\server\share\vDisks-XenApp\XenApp65Tn01.13.avhd</span></span></div>
<span style="color: white;"><br /></span>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="275" src="https://lh3.googleusercontent.com/rhTJYx3a-hdIworNGBGnMV4pm_9Bofn1wlQYDXbop_FH9VPhLFRsvNeKDseOITBagjGJJiWpLXfdQmREdMLcDcpZVV0nAiek0e_PKIkoftT7DWW9i4YB2YWq2GXgiVtP7Z8L5BoMFDIacIvntA" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="563" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="2" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Open Disk Management and confirm your Citrix VHD is mounted and the new VMWare disk is present</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="305" src="https://lh6.googleusercontent.com/PDOkigKUqRNaOfDtsDXxxNf-0v4Dmkw4nxqpwVVzKk7ZR2mU_lWqkK3VDp17XYcoOFRsEK1nIQvA6NzzvHd3I3cJFwQu4G3dk70MtiH5CZUcnojnlXJ2q1uEsSILzw42LvBmspRsf1to91LdlA" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="379" /></span></span></div>
<span style="color: white;"><br /></span></td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="3" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Open ‘Windows Server Backup’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="39" src="https://lh4.googleusercontent.com/Am5rzty36hItghvQbwXVaWW9XDGWHzymX-s_rIlGBloyEojnmkR3r62nbWNBp050sUWC1UKQnP4Vkqu4-6Vq35Z8hTv2dM2u7fxGdZN7Uk2vAUH_yYjbMFa5RltxrdR6nnvs5FFvRofGpFyJ3w" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="237" /></span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span class="Apple-tab-span" style="white-space: pre;"><span style="color: white;"> </span></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="4" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click ‘Backup Once…’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="264" src="https://lh3.googleusercontent.com/xmzxfEW8Ns8aH6h1rcXJtr-g59Z0wxdHOQSqxqUNFqmD9prSiujTyys-G0pF1YqhPSgvPitl8wOCkReod1zRm3dODfMtF1wXOSpTuku0U-cwX3Wn5PKyOUgxZVKi-6OBNiUM9TQzVaMfhVvHxA" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="268" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="5" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select ‘Different options’ then ‘Next’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="407" src="https://lh6.googleusercontent.com/AXqHbkwXxZOvx9HAROSonMGD8sAYnwug4Lx-Hvku0yogQISkSncP14lACovDFavFZQX6gjajMgfhZv4709QHYf7WKppHoi9nKTvL7kkFQZm9DMF8IPfY4TGPr7TAKQku112UjCL1cMZslqp_Rw" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="496" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="6" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select ‘Custom’ than ‘Next’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="352" src="https://lh5.googleusercontent.com/FuMbzV9D9vc2fByBltuZyIuizPepvRiynohMCPfftRMbobstqtYeuZ9_9IOWQLqBLgVXcK6U8_Il5dzXHmD7eqaQ5eBqFBZ0OLWJvyy1rodrrmxi5YWG8K6XTRU6bW7aNK5xIyBbSvEmX7Xevw" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="427" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="7" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select ‘Add Items’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="355" src="https://lh3.googleusercontent.com/9gqz5tw1PpP19yEyhO-wyN9h7CxLUKMd0pxFNjs9pXdOek9Dcw4haraRT4D48GVczInkMDQXcgFK_VsgLrSfyI74vKMbWcVvuCYa4mc1yGdLF7uzpxotdzPx0MxCoM1fSrxQbLOgBK6cqxsa2Q" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="430" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="8" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select the PVS disk and click ‘OK’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="361" src="https://lh4.googleusercontent.com/tzuTbCyhUJ5TTEQhpwYPZ8hhJSDMt2TvEPHlBjCnJLT1AxSESXsH_57hGKmm0L8XxX2c7bmmB7tL3pS79QHGOwhHDpSUDcJetYhoDSIfRgNmOjFos2NYrQpRCt5XvmFEug117T8gZtzQesHh3A" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="436" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="9" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click ‘Next’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="349" src="https://lh6.googleusercontent.com/VUwOugCIEWt8AJOrneIv9oQj8nEmC-QBeWbq9fh8Qs0EYL8iHgMFxC9UksaxzqKGNvw4yv8sncjEi5D_nTQk5pGL9N54wSsJAs_FUL67ydFgzFzVXzOUXJd5MZRFII58vVLrM1UOcL1LUuZbEQ" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="424" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="10" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select ‘Local drives’ and click ‘Next’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="287" src="https://lh3.googleusercontent.com/4thR3UaQgMeO_-Zb_nwcWfwSRHbWH2_dYGV2gGZPMNBEUHZKnlpZdRZsPro7vCQQ3I_wI3v4Bpd3ubcgSkG95oWxh-AoXFJTD0DXxHj5WhLSQeagdcmZPFGmdU0davCnyHdWXL_B7WCCJJ6qPw" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="347" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="11" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select the ‘Backup Destination’ and click ‘Next’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="304" src="https://lh5.googleusercontent.com/6oYvoLN3mdtG_kfypEof0KZoG8OGYhL4ZpaISWRCZ4bSBc-_dS08E2IkYDai0armfFm2Nw_uqxnKxUiy5tPzVGJy5BTIgMYd5S3xL6he9zRE1ji2kBksw_-GJk38Bj8EMXAu-WgMBdrDHuwz2g" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="367" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="12" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click ‘Backup’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="301" src="https://lh5.googleusercontent.com/VUAd0yewTwuvzVlig5Bz_snunys9fCDxT88WCRAEDRiiefrE_W4xQEP4vJK07HdeRo8YxHTqfNC3b9d1_rzcsfMOzY-rS5m0482UrjdsoWjV2BmNX1ksFT3Z6R4VEj_y51Qh-k6GUAxX-uo1bg" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="362" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="13" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="color: white;"><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Wait for the backup to complete</span><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><br class="kix-line-break" /></span><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><img height="312" src="https://lh3.googleusercontent.com/acFl-CBgsdzgD-VviArAyi0Vq1JUbhxAVWezU1xSIeAhTptPk9pZLvRNcn_8KUTgVdiUx5ftLH0cv6fETF6wgxjrh75f4lchp-5af16Opu_ZQxbX7BoOlaMKtNfTK96GipabIw4aOenGtsCOhQ" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="378" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="14" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click ‘Close’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="463" src="https://lh6.googleusercontent.com/5D-1hMDSbnYYsQU72kA28w7w2zdw1JSLQC0SucHHhOJCJp9ZJ_ePQYWrl89cSivwgomnDrph2vH0o2jeARObooCNK2ono3xzDZkgGu6d15YaF5maA7lMmELuIViZHwTeIn1zF4I0EfYUx-V0tg" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="563" /></span></span></div>
</td></tr>
</tbody></table>
</div>
<b style="font-weight: normal;"><span style="color: white;"><br /></span></b>
<br />
<ol start="2" style="margin-bottom: 0pt; margin-top: 0pt;"><ol start="2" style="margin-bottom: 0pt; margin-top: 0pt;"><ol start="2" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><h3 dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 10pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Recover backup to VMDK</span></span></h3>
</li>
</ol>
</ol>
</ol>
<div dir="ltr" style="margin-left: -0.34999999999999964pt;">
<table style="border-collapse: collapse; border: none;"><colgroup><col width="54"></col><col width="577"></col></colgroup><tbody>
<tr style="height: 5px;"><td style="background-color: #bfbfbf; border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Step</span></span></div>
</td><td style="background-color: #bfbfbf; border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Detail</span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click ‘Recover’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="229" src="https://lh3.googleusercontent.com/9q46SLhQB2WB0e7qUfOx162NhosrV3q1HBqiG6HAYmPLy9c4UDd7IzqGP3OM4XyMCH7fqEQUupkdl5dUk1EUB6y4syZy2pux4MLHoRfeuOFNk6eHElEOokF6beGJvufRMTBlb51uEteXc8_Q2A" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="264" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="2" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select ‘This server’ and click ‘Next’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="276" src="https://lh3.googleusercontent.com/b2kbeNVw7pDT0tkb337mLIvBt9NfJcSYQ3SfwM9hEHRkikaGcRGLCNiFcu2mD6tHkug1qTthjMYt4WArbLpfhZT1FKBoKlsEFRjH9L9hqqIt0QE73tK_16_RGbb99O6y8Qfa24o5Zmx80Y40yA" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="355" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="3" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click ‘Next’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="283" src="https://lh6.googleusercontent.com/oCaDEyvLHTgCIPuwItScqQDBO2ph9FeRwASs4p5lWhEOE12XCB-_PCSnSBLYNinxk-yFb0qRmx886uOPeTSoZ_-VtQ18h-Q3h9LU5XiJjLPXwG9gzIWH2EM94ext0X6AsO0Xq5klSFyFglTQfw" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="363" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="4" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select ‘’Volumes’ and click ‘Next’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="253" src="https://lh6.googleusercontent.com/-JPKXJYLy_Id3_UZNVik7Y1hiJomao_TTV6b8OdR4ydm7Yvvy2o_iPE7EFIrCcHNmp1zc0o5AtMXiJmPll8GeLMiseGl8PnvkwVOt2hUTjZ_JAMMvjKUh9S5o1GBHGZrgHn7ZQu_EUkrmWlF_A" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="324" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="5" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select the checkbox beside the volume and choose the ‘VMDK’ for the destination volume and click ‘Next’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="288" src="https://lh3.googleusercontent.com/O4WSmt3W5f_KVEi8t8NuEuZSVdV5VKR0yV4pBurIqyrd6EuVHCDjLypacyYhT7L6vT9l-D5-dMKElTYin5wCEFr8azwFv9dnpH-SwOZCqICI6fILf4BPdjtBLqaLFLBbCnxpw6pn1jOrBb0Ryw" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="370" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="6" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click ‘Yes’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="215" src="https://lh3.googleusercontent.com/Jcp6mGkSF4GDVx8dqZDJS3mxfQznfNFpJC8i4WOpmo4MWYfpXDbT_sHOYF9NttR8c7qic5CuhO9Y4_BoULCvvLqJM1b6obKJT_wBI7C4pv1aXrOjrD52b7R8KDigf1-Xxo5EeTScYFv1WvsYyw" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="417" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="7" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click ‘Recover’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="440" src="https://lh4.googleusercontent.com/6gNGNR54D_p0rVmqGqdYYT_MImAwo0FgSXgTgJxggX7nQb8ZSdj-DUgJLQ7tvewbIv7ZLCawsY23q7zfef3z03DU5uccXpjXlN8xhtgtY528dOzwLlZF3l-EPkYcDKLnlUFDkDW1IFl1Zhj8Yw" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="563" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="8" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Wait for the Recovery to finish</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="287" src="https://lh4.googleusercontent.com/G71kTfj0TFQTrRisE-TTTsq8dkzEpqpkY5svK60aY_1Pi_MOHdYbLb7TKZEVUUYA38X9c1xsmbNk8gCE2wIwspLcCWZa65hk4AuD53qak_PRLBobac9pJDKpg1KyhcWaWeNzan2nlSyWOuRjvA" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="368" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="9" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click ‘Close’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="color: white;"><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><img height="287" src="https://lh6.googleusercontent.com/vVfpcNG081X70umH3vQNvhETIq1MeGUaYdEAmSEEq7VyFUu6O1g8OI-croiiHUQKPd1Mcj0fRbyWW9sZHL3e3akXk3rIoXxujxektjjD07ZzJ0SFsocVQbI9mCmegsNRXb45E3uzOyK8XRSY1g" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="367" /></span><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span class="Apple-tab-span" style="white-space: pre;"> </span></span></span></div>
</td></tr>
</tbody></table>
</div>
<b style="font-weight: normal;"><span style="color: white;"><br /></span></b>
<br />
<ol start="3" style="margin-bottom: 0pt; margin-top: 0pt;"><ol start="3" style="margin-bottom: 0pt; margin-top: 0pt;"><ol start="3" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><h3 dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 10pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Fix BCD file for VMDK</span></span></h3>
</li>
</ol>
</ol>
</ol>
<div dir="ltr" style="margin-left: -0.34999999999999964pt;">
<table style="border-collapse: collapse; border: none;"><colgroup><col width="54"></col><col width="577"></col></colgroup><tbody>
<tr style="height: 5px;"><td style="background-color: #bfbfbf; border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Step</span></span></div>
</td><td style="background-color: #bfbfbf; border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Detail</span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Unmount the Citrix vDisk. Cvhdmount -U 0</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="139" src="https://lh3.googleusercontent.com/Hf60zqlqKesgKg-Tsq1x0D4YeavF0D5ikOGjCwlT9n7r8Q-lVdGJPqvkJgeo3WOhwCFSfzPXnLgz3zu_WJ1W52Tbjm5KgvvYP2gw5Aj1MIj_IZ1Sv7wj4xnca1O5ayaLa0CPLYCzB-IrgCmJYQ" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="563" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="2" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">In the command prompt, switch to the ‘Destination’ drive and check the BCD file:</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="508" src="https://lh4.googleusercontent.com/EDwx7LHd-T-uZeT9rI1bbGLe20atltPxahj5aq-nN6FlYM7udxbyBclMHrC1jP_mI2-y-0MBIrrYwqkY-n7iz__18IwRp_N0itbGiGlDgRcHLGC3qwD9WSoYXNGqWkrthD2UwL_30XkLR7wScQ" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="542" /></span></span></div>
<span style="color: white;"><br /></span>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Notice there are 3 entries that need to be corrected.</span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="3" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Execute the following commands, substituting the ‘E:’ for the proper drive letter:</span></span></div>
<span style="color: white;"><br /></span>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">bcdedit /store bcd /set {bootmgr} device partition=E:</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">bcdedit /store bcd /set {default} device partition=E:</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">bcdedit /store bcd /set {default} osdevice partition=E:</span></span></div>
<span style="color: white;"><br /></span>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="549" src="https://lh6.googleusercontent.com/mkQ_xrPFQg544N23Rko_g43q3-12hgOlqpUN1G9FbnpY4YS9uii8nYO7Gsmr1Wyp0HfnKP-5JL05ZFcNA-9hh2qnCjIFzI8cVfd0RX1ep_Whap1mKMow2r30xi-yB7UOgmbvNXvZZ6lSihy3UQ" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="528" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="4" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Confirm the BCD file now contains the correct entries:</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="380" src="https://lh5.googleusercontent.com/1ew5PofqOk_EWcj68t_rKssb8brh-oayvN7qxIWCg8aPQDp28lLD-kksD2jOJ2DUFpmGUrqZkxitAZIx9u4gMQ3bFkmSWOJdknahjH-qy4IEvzZ7LGlR0rBCu1yuyXH6lV7Xbb6n1LtPO1tYiw" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="505" /></span></span></div>
</td></tr>
</tbody></table>
</div>
<b style="font-weight: normal;"><span style="color: white;"><br /></span></b>
<br />
<ol start="4" style="margin-bottom: 0pt; margin-top: 0pt;"><ol start="4" style="margin-bottom: 0pt; margin-top: 0pt;"><ol start="4" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><h3 dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 10pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Configure BLD Virtual Machine and attach the VMDK</span></span></h3>
</li>
</ol>
</ol>
</ol>
<div dir="ltr" style="margin-left: -0.34999999999999964pt;">
<table style="border-collapse: collapse; border: none;"><colgroup><col width="54"></col><col width="577"></col></colgroup><tbody>
<tr style="height: 5px;"><td style="background-color: #bfbfbf; border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Step</span></span></div>
</td><td style="background-color: #bfbfbf; border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Detail</span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Open the vCenter console, select the staging server and ‘Right-click’ and select ‘Edit Settings…’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="262" src="https://lh3.googleusercontent.com/XCriOv3kLZWNO0nY2dFVBn3Sxs4GxGTC0l9MU01rMTOpABNGzYRGTI7daDK12KBNbk-VcdoMUliOeBruuwt7zPcu11tCgRMirPifyoEZKxuOHRVFrKbKnNBtEEc-AIKTkfZkVsEd" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="222" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="2" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select the VMDK file, note the path of the Disk File and click ‘Remove’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="293" src="https://lh4.googleusercontent.com/Se01C8tuz2vASGHaZAp-JlaGy_cMW4FJstemMyhiPfL9nI2maGcUamCHaXV2VsW4Txx_-DR4AmmgaBn19SEUCLt_u-N7SBL5ba4Mz1ca4G7AfKFYFXLh92N28XvQPQopu5UZbFn-" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="560" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="3" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="color: white;"><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Under ‘Removal Options’ select ‘</span><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Remove form virtual machine</span><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">’</span><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> </span><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">and click ‘OK’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="284" src="https://lh3.googleusercontent.com/sORN7Kk1_6Jz-eHKGv_lHuyFBDJcF13MPlTe3--pZYNZ4_0QB5rVexUX1EB7AeipfO8Tq-3ZOoiKie8mT3gkbqkGcyjru16IFJJRU7fTRbzCiMuhMsfmqT1lO4l-HWp101RFe9hPwI2GMOcu6g" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="563" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="4" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="color: white;"><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Select the associated BLD server of this vDisk and right-click and select ‘Edit Settings…’ In this example, the vDisk I am modifying is </span><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">XenApp65Tn01</span><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> which is associated with BLD server </span><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">WSCTXBLD351T</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="127" src="https://lh3.googleusercontent.com/zQH2oGVQuWis2GXWhLNGCXh-TmLtixrghqN_8lNYYCH5Op6Vm2zNjB-PfbM3X1csVYg2_YhXcsEs1Hj2JKtFJ0xsuqJE1vXuVqdPA42ZdYWSsMICi-hSdQXYSZrIcOod1fa6m9lwdPZ4S1Xoyw" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="355" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="5" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click ‘Add…’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="316" src="https://lh3.googleusercontent.com/ZloeqqwK_a2LLM9AbWuJgUKrn1Y7f1HGRBlEyQEYHBmWr77EltUwF6-9rz2IZlolzQY9Nu0iHRV9GQIvzqg84TEGP9uaVspOZ4f_BUuwbYIncOVHB8ePb77EiucmNuuIB5_3fEG_PtqkFZc6ww" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="371" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="6" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select ‘Hard Disk’ and click ‘Next’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="439" src="https://lh4.googleusercontent.com/h0MDczofOuztf8Jm4JS1M2EB1M2Tlq31Aq45iitsr2GOns24HfyCKQHiUccloriyU5qGC0E7RMv7AiifW0jqMEg8iS5AeJ7VRZdd3WsEC4g2jQrja8MZ1tBegTLems3ds91EXZkcJCf6360AtA" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="563" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="7" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select ‘Use an existing virtual disk’ and click ‘Next’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="438" src="https://lh3.googleusercontent.com/T-E_-DNBt6-aFYo-APLen1NWXhcMOLvH2fxj6E9gkBKbfTLoahCE2Uf9zMHLXDEJD47ORcRSJN_8OkWaD5U0D2mDv835XGN6Vp24AyitOvTKdvshzbVdL86Bvj3Lz6-uvXK07vqyQQKg1DA9GQ" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="563" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="8" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select ‘Browse’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="179" src="https://lh5.googleusercontent.com/dq67kU91-WbzMvmB9URl7kKL-jcmkIXZ31NCVoFvintp7ci5COgBdvaPHpcyYRyXQK9TzznWLfPbp5S_b5eLag6xfPNQk8FkoxZun0LW3x35Da12dMTjUleiaO5VQKe12gtlJIG79hQ-2zSwMw" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="563" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="9" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Navigate to the path noted earlier, select the disk and click ‘Open’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="332" src="https://lh6.googleusercontent.com/f9NjFXQo2N2YhljKMSyGSr9dwjYdhOoh5U932g9z7dto-X2QYUQ6SNgOQ0PmJx-WXlOubaZIn7Hwda1OfEyNsZF7q7MyMem8jifzL56-SeP9uEDg5D8SMvNQmOLB7Q2Ygc3yPnH9YSA5awPeHw" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="467" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="10" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click ‘Next’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="338" src="https://lh5.googleusercontent.com/V3L1ZnuopM5dFDAZgXxUGABkm3M8LUygpWquoVxHat_QhvZVIdgw9waxsFjwxHtJnC49nfRc-EgzXMFXwtzlWJFpyPPhpRHlE-hW96V_ev-rkNP_1cc4c2Vo4MeCcEO9cTjxpc5L" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="430" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="11" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click ‘Next’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="332" src="https://lh6.googleusercontent.com/MdToOc7uQo9j_H7-a_hahTXrVDzuIJ4wMQhmMFiVZOEmYxiLou7ZX0ZJaSh1OcJnU-fhVRrDFbcNPCK0-ZYTEByeIacQdVfZQ_7rW82qx3JcGTtWv1cIooNx1ojOSbZgGQqeQ8JbJBeAlrpR5A" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="427" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="12" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click ‘Finish’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="320" src="https://lh4.googleusercontent.com/6b1sS_ajVVjmZFOX92kgb8zYfQft_AqMjuZr4E9vMc74JyX6t8Z4XdjVz3-oQCwM5oGX-8G_nnlL_1xko-lhK-XLnhJkqda_aqrMBQk1PTXtXOihEPM7aPVC5uIZ6QxV-nimuvRY" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="408" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="13" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click ‘OK’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="492" src="https://lh5.googleusercontent.com/4UVC5pJb0nt2ChCo76d1MwvMdXbtZkC2dUWfTcSKXLDtgdg-pZjih_g-zm13FK8ztNKw82XTKxSBcQVU96leaWSmZGqnu9yiUKj--O8Jpqcbp_MyK4U8Rq8K1OVrYX8IqFASaJuN" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="560" /></span></span></div>
</td></tr>
</tbody></table>
</div>
<ol start="5" style="margin-bottom: 0pt; margin-top: 0pt;"><ol start="5" style="margin-bottom: 0pt; margin-top: 0pt;"><ol start="5" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><h3 dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 10pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Disable CDROM attachment on bootup</span></span></h3>
</li>
</ol>
</ol>
</ol>
<div dir="ltr" style="margin-left: -0.34999999999999964pt;">
<table style="border-collapse: collapse; border: none;"><colgroup><col width="54"></col><col width="577"></col></colgroup><tbody>
<tr style="height: 5px;"><td style="background-color: #bfbfbf; border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Step</span></span></div>
</td><td style="background-color: #bfbfbf; border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Detail</span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="color: white;"><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Select the associated BLD server of this vDisk and right-click and select ‘Edit Settings…’ In this example, the vDisk I am modifying is </span><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">XenApp65Tn01</span><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> which is associated with BLD server </span><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">WSCTXBLD351T</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="127" src="https://lh3.googleusercontent.com/zQH2oGVQuWis2GXWhLNGCXh-TmLtixrghqN_8lNYYCH5Op6Vm2zNjB-PfbM3X1csVYg2_YhXcsEs1Hj2JKtFJ0xsuqJE1vXuVqdPA42ZdYWSsMICi-hSdQXYSZrIcOod1fa6m9lwdPZ4S1Xoyw" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="355" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="2" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="color: white;"><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Select the ‘CD/DVD drive 1’ and ‘</span><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Uncheck</span><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">’ the ‘Connect at power on’ and click OK</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="498" src="https://lh5.googleusercontent.com/jneDr0O8RXlOw74cFbQrRDkH0S1c5QysoA5a7VM_WRyZJO-w_upVOeYR41LlCwpPyRy5PRHawNRVl7JqmeoNv4Lot3RXwhQOjdwHS1sUzqEulj-hyvQJrtOlK2f4VBciFTd1tZ48N1nNEtvjyw" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="563" /></span></span></div>
</td></tr>
</tbody></table>
</div>
<b style="font-weight: normal;"><span style="color: white;"><br /></span></b>
<br />
<h2 dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-left: 36pt; margin-top: 10pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Start the VM and uninstall the target device software</span></span></h2>
<div dir="ltr" style="margin-left: -0.34999999999999964pt;">
<table style="border-collapse: collapse; border: none;"><colgroup><col width="54"></col><col width="577"></col></colgroup><tbody>
<tr style="height: 5px;"><td style="background-color: #bfbfbf; border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Step</span></span></div>
</td><td style="background-color: #bfbfbf; border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Detail</span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Right-click on the VM and select “Power > Power On”</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="181" src="https://lh3.googleusercontent.com/93MkOu2fmnLsyKKJtD5IAM1GptY_p2dZLDQhweR5zhHy08NgP3wIt8sQtAH1KUpYDUVD3tuwDClShq3ij4UfTrxIJZESpHWT2_3mfRl7L8GDSA5_j9ypV-FWXtVgiEAmgD5Y8Lm-" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="551" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="2" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Right-click on the VM and select “Open Console”</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="104" src="https://lh3.googleusercontent.com/N9tBZfPkFYaqjEogR8T5LFnFuWGN5bANlWrPoT6jsxJhRYOIP1eoHIEiJew6DokxvaMDTNRYGztFVDgfXwLcR2nsDzHjVhjocZBDaqu3s6FFxN3gTl-aSAVEh6Nca3oCJqEAT63a_ZkpLGDkPQ" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="359" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="3" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Login to the VM once it boots</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="444" src="https://lh6.googleusercontent.com/00ELY_7bQOoSEsWFkoMWeU1sAHgKnly79o-yGfeoS0MUXxu1SpkvD1jq2XCWqu1ou_b9QDXsrcjZo6Nlo6qO-qtN5B8LkPsbdPurMFEqqjw3Nwg8JIXAxJbUtuJEpsBeLs3z-Bwe" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="560" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="4" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click “Start”</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="74" src="https://lh4.googleusercontent.com/5-aA-emjC5CsWdeHq6geVe6k9mO5-HM8A-7Rey6O_qIWOA1fPAsfbwpsglzDTm-7PEfW3pMrvO-sMoTU4x33lHW8Pqs27LrwTIzpnrOyJBuhU2r1otoAnkPwykjJKBieZRb3pqzc-tr39mjKrA" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="157" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="5" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click “Control Panel”</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="331" src="https://lh4.googleusercontent.com/Bi9mTOtT0wTUcbF5WCG53Vo-kCEXatq3SfGkJWRjMK1pGVWRbloWZ2TwHXgrMOC4vKZEt9LVhgBp88GaY9JlrfNzO_dZcUrXQb--PsY-A3rf4lyRFpz7OjNg2q-zbSwpHynEnl22TU7_GW9YSw" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="305" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="6" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click “Program and Features”</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="368" src="https://lh6.googleusercontent.com/BIoxJVuGcykMIA7cGQtyzJj2LxAtc2OvoMf9BXSJRZqMuNgo8t6Q6nW_n9sN2Tx5cCakj8c_e0lRzkeCy800T2Y75gqpt1brLBfxw41jEBcTG7y0WzvA06M8s_1pIiIVKy1rrx07eh4u7xdXAQ" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="563" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="7" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click on the “Citrix Provisioning Services Target Device x64”</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="322" src="https://lh3.googleusercontent.com/iEp_wMm0CoMUff_aE0BtIHMLmmNZNY8LCBsMyNEvF3s199PdHXE1WZCULjecQEf7-7ilIEZBTpbq_gSUkD-Ti-ueE2xqPbBhAk1gzbEbLseIRs71NTmHg0QKnt34FQUIOrYMhVNSrhlRfD5PZQ" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="440" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="8" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Right-click and choose “Uninstall”</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="124" src="https://lh3.googleusercontent.com/gG93xW7VEKCZEsttzEVVaug_HyVDWyfOxmttPNEg7AuCuT-k6vTGY7S3EP7y8PPUTySEmqaxSJU2I3P5-PzHGsxopj-TAVtvxD8CZGem-EgXxZ3sayyjo0CSa1aTX08wY0bh-f-RMrkPFbWctw" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="563" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="9" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click “Yes”</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="89" src="https://lh5.googleusercontent.com/cHPOsiggNwaEzKoUvlthfPAPFepR07jYgqxhs8DfKM8ymlb-8ZWXbLypCNb5IRgFnTZFWIUmY0lgi0AJfzBFUHEOvcc5dgFX-1Z4OnFsnsLE4R6lTSdkZsoLCMl4B50mB31qzo-Jj1vjL1i78g" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="337" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="10" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click “OK”</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="100" src="https://lh4.googleusercontent.com/AwVxoybMr9GwPsyniYoibL5PZKAHpL94RUz1z0dBn2i8uxPFT73ph2vnnCgMFqi0n6slKDw9rJ8G1tZyyCvnhvmIT47fTWQjkCdDZOtlB9p5Ci4dLc-W_1H-yGSkcW0mjwI8YZer81MnOApbAQ" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="253" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="11" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Wait for the uninstall to complete then restart the computer</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="110" src="https://lh5.googleusercontent.com/y9ISRBO4ZjvFLCoWaHh16TfhvzbIut1ky2xwucDwOusWFAYpg9U8xhZ9dG3IbORqmmXtuAeuE45yBchC-1HhpVnEvpPDSrsdik-T4_9CEsja_lZAT3jWbHfcU0aSbnBqs-Zh8bca67uYOZx1fQ" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="292" /></span></span></div>
</td></tr>
</tbody></table>
</div>
<b style="font-weight: normal;"><span style="color: white;"><br /></span></b>
<br />
<h2 dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-left: 36pt; margin-top: 10pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Upgrade VMWare Tools</span></span></h2>
<div dir="ltr" style="margin-left: -0.34999999999999964pt;">
<table style="border-collapse: collapse; border: none;"><colgroup><col width="54"></col><col width="577"></col></colgroup><tbody>
<tr style="height: 5px;"><td style="background-color: #bfbfbf; border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Step</span></span></div>
</td><td style="background-color: #bfbfbf; border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Detail</span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Login to the VM once it boots</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="444" src="https://lh3.googleusercontent.com/FqLBY1oso8JHxBI_-WrvzFyMyf0qv9SmD7Klz2LBsx4t7swkSeBb6eENSeYZsxtPJPml11E4w7EpIZcQ-l2dytrnGSc-IprEeXIZ8TwVGdaZoAEyWfSOw-u8D7k3W7rDjLf-wYDF" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="560" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="2" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Browse to the VMWare Tools install and open ‘setup64.exe’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="234" src="https://lh4.googleusercontent.com/wx92NJ24rWe6fxttRQpwDQx6bqOVrDwRT-RQTz1TOXL8kUTuaTShMHdiOHcJU3caZIinNm_gLMNw043ymlM4Hx9oR2aObHDrneH5LlMh4tUUsvB-HGJZ2Cif0-3opefhG9oWJRbwn7b47jd6SQ" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="563" /></span></span></div>
<span style="color: white;"><br /></span></td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="3" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select ‘Next’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="293" src="https://lh4.googleusercontent.com/6-La1liO2Go-ugh4Lmi4QFxYgmZtkXz9Z2EDyLabIWL-r68WZuEY5eZro8kEAXBkRhq984ZqUCBluPFpJfRVVodXUUphFP6y7vPOq3gRsyaXEXT5LZDrMMyNI8PhBht1MBSYtXwHEKhXNBUxQw" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="381" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="4" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select ‘Custom’ and click ‘Next’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="305" src="https://lh4.googleusercontent.com/DXdfyU1QJS8AJi04xDvP8dvxDzxDqCWyZFRExD-HbUyMF92oA5kZBnBYUzc7sRUeMp02saJtXAZHLFQOiXyJinAH6JIN8bnK2r_yr893pRBvPdbAVICtXWm3dgydki0Uk0Qqg31yQKsjISisZQ" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="397" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="5" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Ensure the ‘NSX’ options are set to ‘Entire feature will be unavailable’ and click ‘Next’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="314" src="https://lh6.googleusercontent.com/B0b2smP13hnp0M0EzJncHBY0Fae4rpLFdFKCxH_KBH7H2A5Vm5wmvt8sWf5DVmcl7hfJ5ZUQL_7q2zmANbTKb_2Qwza4uMCyFwTzzufoxnMrw8mIBeiKkdZnQ9t7r7RMjPeb50zEjsoet7OpgQ" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="407" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="6" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select ‘Close the applications and attempt to restart them’ and click ‘OK’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="312" src="https://lh3.googleusercontent.com/5FLLa7uof4x8f42vAWUnYR_Dr-LBHGHf_z3HJIvHPmg2qbz1rFcXs6MMf6GM-8qEAaIkTNHLsYGuIDsAcoAyQ1MFBRIvB4gmYzLwahwQ1IaKPBMcJC4M064duTFVaKuXkbrCmOUDsaMS0YpqPg" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="407" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="7" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click ‘Finish’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="382" src="https://lh6.googleusercontent.com/4sP5JEQPB7KPLQwjOwO1MsfU-9M4vOoIlqPGPgx0nXrP9tQrOrxqMwNSSKoU5VLEXAWv1_o4w2Rt3zF-jErKbUF0rx7ZedN3gm25VnsZoys4MyGa73HOsD2H0S0lUnDE-agVU3hmegERHUEDIw" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="498" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="8" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click ‘Yes’ to restart</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="163" src="https://lh6.googleusercontent.com/19Qbu7TVvwgoWPTfLbLryaNQXjrbS76kD-EpCZ4oStqiTRP9PSNNoO_t7_6y06wnBZV2VoSivJH_wVCiCkHd8HD4DCpk7DYO188oJENP4ZrKmvsM0RHAWl_2NbxJ3QWVpNK-FeyfCpLBGSlkug" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="366" /></span></span></div>
</td></tr>
</tbody></table>
</div>
<b style="font-weight: normal;"><span style="color: white;"><br /></span></b>
<br />
<h2 dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-left: 36pt; margin-top: 10pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Install new Citrix Provisioning Services Target Device software</span></span></h2>
<b style="font-weight: normal;"><span style="color: white;"><br /></span></b>
<br />
<div dir="ltr" style="margin-left: -0.34999999999999964pt;">
<table style="border-collapse: collapse; border: none;"><colgroup><col width="54"></col><col width="577"></col></colgroup><tbody>
<tr style="height: 5px;"><td style="background-color: #bfbfbf; border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Step</span></span></div>
</td><td style="background-color: #bfbfbf; border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Detail</span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Login to the VM once it boots</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="444" src="https://lh4.googleusercontent.com/eWIkbnoXH1I8A9VCSlzLViABjU87WIY_mPhy2nyBOuTk6FTT2Iv35Qv_uKzW2RhH7_cI-DQVKkRs0nfrOCjQxMBhoc743gNW66lxnznTUPIlNgrZ-fn5T0qxGO_BO-8pryaT6mj6" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="560" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="2" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Browse to the share that holds the updated software and open ‘PVS_Device_x64.exe’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="190" src="https://lh4.googleusercontent.com/JbWq-bQdZjPrbxhnC97wU-aKajmVTmAnUySbRAaFDZx6Hi7vmIYhcT9_zJmxHIoE4loR3mvfiSWEGrH5lweLecadcNClP9ttrqOzdRLm26Uz44spwtK7LhiJft7q3ZYZd-gBLOb3l2HduRgJ5A" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="563" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="3" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click ‘Install’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="376" src="https://lh4.googleusercontent.com/MJQEKR6eiMP2VHCutQcCjXiKuurnBCc9ocLPMtuAKcsiGsHRB8HLHSokZFokpl_J5my3FDvRntOcPlbdnZdxdN-0lGZDQzdQletGUHp90GrFG7EQc19KTOHD69OpjXuVdNVUuau2dktBIgP9RQ" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="504" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="4" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><span style="color: white;"><br /></span>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click “Next”</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="305" src="https://lh3.googleusercontent.com/lPvelxLBBo2uO20xjI9jkIJ2nyzTc4zHKWqDcmwzYTIbVMx-oxrvVV_AAwUGuhHICIPR4nViOMWZtF6TfCB4XiY2DcuZeze4KolvjViBILixveJlKefeJVelYdA8KkrvzL7dMDEJMSL7MFLq_Q" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="409" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="5" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select ‘Acknowledged’ and click ‘Next’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="377" src="https://lh3.googleusercontent.com/geKt7akKG56s82E1BTrjVT-hCE-Kn8K-cwUvMMRLVonPyxjlaHFozAMmf3uVYcqfPBaYtHU6nLMJG4wXQ9u_JmUvJ9WaY0grvBEYOHG9WHjPYGHfO_MYYljSjopzIsiNDn0N2ucf7t3mcW2t4g" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="503" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="6" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Choose “I accept the terms in the license agreement” and click “Next”</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="375" src="https://lh5.googleusercontent.com/J9OGneschYD6cQz8BbM97Z1snUGLzJskXQKycvPWy301KrGHa2sCqVqOHjDpTdur6n9Ng3Kb73xeDx2KQ5oOO3ELyj__ujn6F5uL2_NHh2U-zuC4fuEw8J1YyYZ0jv4R06gzLLWOxPYZKfNL4A" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="500" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="7" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click “Next”</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="375" src="https://lh4.googleusercontent.com/dXpsXM0EJFyETEnIY6fxnaiamn7Blf5ikN9wNAe2ToSJARI1n1hGeyZvA-02CTwvPZm06Yo8QI1jVWIYuM8ezfv5o7wzBmeN1cEnaZPskiVVrdE-7c44aG3J-mG_50mCOGl1DTk3QJJ3J3xPew" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="502" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="8" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click “Next”</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="333" src="https://lh5.googleusercontent.com/XMq5-WBrO_7bCKRK8BxnQS0IgSv2wPFpE-RXIrP4zLQdbR2iG68diBYcYa31dQK1aynncS4Hq3FjZYSt7U5AVZqJImNztU99-ZKKKFObz0LaEyyADLnFEisB8mXgHOnB9KAzedlMaI5FuOMtaw" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="445" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="9" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select ‘Complete’ and click ‘Next’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="375" src="https://lh6.googleusercontent.com/soDsDE00pBZMSCvEj_z1Xex2d7Q4iIK3fkpTqxuW0bkndJvkVSD-0Yua5luFKcySz5VfcKkrdLD_Z-Hb0yLX1-WA_p1-k2WFNWKDJHSFu0KN5wY_Z9hlpSXhLNY2wzq1hm5OSA2623do681x_Q" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="503" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="10" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click “Install”</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="335" src="https://lh3.googleusercontent.com/kHChppXZ2XAxZxyiT3pjWvtpb3DyYVPxe0zMMa65f-TvjUZPjdf10RN5iJxQL-1eCjQ9zDiQnCt7Aey5fXUlfqOjtupeUU2nCzfWUnrGOxIPhVCIpFdTNeNQdWcK71ikFl6ZdO2y8e14RbpePg" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="445" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="11" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Uncheck “Launch Imaging Wizard” and click “Finish”</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="374" src="https://lh3.googleusercontent.com/si68YfxZ4Me_665cHtA6_dBIXY1LxpWc014DOYx00uC2n5wNM7UxKdImFSOyXWAP1zTrVjiC0wrzZ5lJCKIKNr2LKyKk_ShdBMQf_FarCHKuULZ7tq2t2k_ZplN5NKm9J8f-XaohKe0mUZgOdQ" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="501" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="12" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click “Yes” To restart the computer.</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="167" src="https://lh3.googleusercontent.com/XwXPmgn6EvdAGwvNqJ7_OSaNsSmePBvr4AhPyPbNRlGb_DQk6UkUWvOVfG1-Hf8t1bVMMyN7iLv_v6VFwztjelCPG0VN-iBVre4LsXmIICbLsFaMHFUPiZF6zo-eteWl535ZoO2mjW6p2O6QwA" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="364" /></span></span></div>
</td></tr>
</tbody></table>
</div>
<ol start="6" style="margin-bottom: 0pt; margin-top: 0pt;"><ol start="6" style="margin-bottom: 0pt; margin-top: 0pt;"><ol start="6" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><h3 dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 10pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Remove VMWare Disk from BLD server</span></span></h3>
</li>
</ol>
</ol>
</ol>
<div dir="ltr" style="margin-left: -0.34999999999999964pt;">
<table style="border-collapse: collapse; border: none;"><colgroup><col width="54"></col><col width="577"></col></colgroup><tbody>
<tr style="height: 5px;"><td style="background-color: #bfbfbf; border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Step</span></span></div>
</td><td style="background-color: #bfbfbf; border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Detail</span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Right-click the VM and select ‘Edit Settings…’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="117" src="https://lh3.googleusercontent.com/x9GjMVdKt_3p__8MNYj9isVGwhhbLnCdbVgnaUKUZ9ZDzrS6qFRk0on0O8EbOkLGw0wK5FNAsFXsfTbAomuYMmh08NYRxtgkdCcRm7cqAF0dSWH0BmIEW33corNoDKJl2WKcsaScSowLsF3FWQ" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="355" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="2" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select the VMDK disk, note the ‘Disk File’ path and click ‘Remove’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="236" src="https://lh4.googleusercontent.com/C0CcmALiTuGwJflsOiA-UALaqSnn6esDPAToRj79wzRH4dUPtaI0O8JIzSbgb73sLfa-RXT3bQDPE-9B2laPf6pEtjMqNQpDJqycus0r-xux2i5veBNX2k1WopjOl1NgoqUieKN_" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="558" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="3" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Ensure ‘Remove from virtual machine’ is selected and click ‘OK’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="263" src="https://lh5.googleusercontent.com/hSkFKG3-Cb1lE1s3JuzSCgluqKx1TzOBzqOExIbIuEYQ-FjeybbXbcEA0QTE8S7s1zaGhRQxGNMgsRsr7hXN1jzzfnN3sSl7B985_uyVmtpC01-9kqURnwTJ4kfsgJzaZe7pz3si_ooV2xJ8MQ" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="563" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="4" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select the CD/DVD Drive and check the ‘Connect at power on’ box and click ‘OK’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="227" src="https://lh4.googleusercontent.com/J2ADuq_1Jr6slTB_vSHqYeE4UzjsLuUipN6N-zPOHBIlE0cFpy8ns53gdw-t9RGblV0irV61PZT9kvi8m0rBI6664_kWzie04cW8ZTQACQFEf1T8aPwELJBc5zPhqQYM-7YHRRT6STjlWA7TUQ" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="563" /></span></span></div>
</td></tr>
</tbody></table>
</div>
<b style="font-weight: normal;"><span style="color: white;"><br /></span></b>
<br />
<ol start="3" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 18.6667px; font-style: normal; font-variant: normal; font-weight: 700; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><h1 dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 24pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 18.6667px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Clone VMDK to VHD</span></span></h1>
</li>
<ol style="margin-bottom: 0pt; margin-top: 0pt;"><ol style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><h3 dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 10pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Backup VMWare Disk</span></span></h3>
</li>
</ol>
</ol>
</ol>
<div dir="ltr" style="margin-left: -0.34999999999999964pt;">
<table style="border-collapse: collapse; border: none;"><colgroup><col width="54"></col><col width="577"></col></colgroup><tbody>
<tr style="height: 5px;"><td style="background-color: #bfbfbf; border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Step</span></span></div>
</td><td style="background-color: #bfbfbf; border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Detail</span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Right-click on the staging server and select ‘Edit Settings…’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="141" src="https://lh5.googleusercontent.com/Y6CTP3JxnLf2WNiFVWFoLKCm6xsMSpzQ5SrIE_FuJcvuUmcAyQZN8WmE0zeq2F6xcJgSVMEFPoUvXGeotMHFsorLzPQcZfWZJMXX3Ed6__vIwojDWf1ThgOwa2ht-5JH3PrD2_WlOFqfa3N-AQ" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="341" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="2" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select ‘Add…’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="183" src="https://lh6.googleusercontent.com/WAGPTxzKiKYPIXrEtE2PErqXf3Yw8jwE85BHMvyhBKvsMBYvim2EeSqOtGyFULP2qwnGp0Udylq2WIU1H6A5sm5YCYfPhbG2YnIvFE-Z840mN6hdz1_X7NIRqmhMQQB2H48V8sTNqKDU3CzdJg" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="295" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="3" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select ‘Hard Disk’ and click ‘Next’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="320" src="https://lh5.googleusercontent.com/dMmz443ltizBIr3wZGDjxy4GkEzKTypxCiyMcsz4ZygjN8vo8MUA8jamRwiC-fFKzVh7HQQgBDv2k9DYtvnMqBAULm1DdpHbG_DEjQcMItRcVx7cBNt3_vga4nhWuNE4OhR_b6asz4kQxH3Fow" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="414" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="4" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select ‘Use an existing virtual disk’ and click ‘Next’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="360" src="https://lh5.googleusercontent.com/xGo9LLDbIDb-XNXQFdCp0hUanfle7Q_OLv4iXblcQwOfkow3XqaqOttwZE3pckIubExG5_f2EGoKoCPFlKZvKnDoBUSjQfDolo4CZCekpl1gAogE77tZx2CM8StPcPhpyF9PciL_TuhOTK7l4Q" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="460" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="5" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click ‘Browse’ and select the disk you noted earlier</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="209" src="https://lh5.googleusercontent.com/ED3NnjgTRp3GUajaNPMgYwM1H0kErvhboupzmHnxdN50EZ4L7A_-8PnhFvdK4b6SysQ5vB6SMx0B1yO0UrxUNfwmgAlb2wEyayuRLnrnxLgE09Hqda30werDqY-G_2tOPYg2zQDww5N_LbaERA" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="563" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="6" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click OK</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="249" src="https://lh4.googleusercontent.com/zjZaptJIQBdGD6sKZaOb-cbsGXXhd-UJ5_rrCCTH7KG86JbTA_FJ0Gj7EySzC4EB3rHz0_vVUOEhAyoPKydS8UHY3szetsTOcvZAAsqiw7RaFwOJ5HN6mMlDisdDyNUvn795HfUaL5KPeyrw2A" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="353" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="7" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click ‘Next’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="282" src="https://lh4.googleusercontent.com/5ybRhW4xIYzxqIbYxnWqzgmMqJ4NWBOyGOdH2ois9g_spuvl_HwLHLeQTqw_LUZt5OnjXBRPa5NaZPAb6qJ4b4evGtPLBfq6N1TWPQzHgd5b5VJGWKm4JZatwJDjd09JTmSWC-Ou" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="357" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="8" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click ‘Next’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="279" src="https://lh6.googleusercontent.com/jywrjDuvO0_vku5TXWqI2BBZGSSIwZNb50vkSwJMhsa0SXtMwOBXk5vHzsTOfGhQsz_qvL6wIA35Rz1RwRI5IQK-eoXIX3cYiRTgtY1UmLfzANL6yQFIazXg2ZORmeai6ytruC7YmEdBvUqKaQ" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="359" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="9" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click ‘Finish’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="325" src="https://lh6.googleusercontent.com/wfTk0IBov1eHfzo3JJ-SAaqw7kyrEESMEaKy5VqU8SC5Dom5YxKlwFzobM_DcKHZDHYlnOsvvRAX4qa8DdXDfHVw_72LOiB5Xg3j0tKddTwV14ohAYbeiyhhkjKNvCRSWMmtSrlh" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="414" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="10" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click ‘OK’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="312" src="https://lh3.googleusercontent.com/YtXI4f5VsOV7bPfL6LiwaS9uj76EY55oiQquWVpKjh8w_Y7PFzkvsH4iYEgak4Hm-GtsW7_d-oRVlaoEQ1WQVl-pKdgJ85RbfRsfej1a9TyCkMeHJKXXZ2wIgOkF2nl9ygoi1kfY" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="351" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="11" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">RDP into the staging server, browse the backup drive and delete the contents of ‘WindowsImageBackup’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="364" src="https://lh4.googleusercontent.com/lXqwQ93wBk5tQYFZIxyGENF0p-WGx_PdKlBMCl4ZpZv_tq5uVWiQ1uwKIn0jzGG1s8HtuWKY8e4mJtBRK7UjWfBy9kmtn7IUJAbG7X5EEMEtXigkUYhbb_EM1mAafhGi8J0ZnNC5HY5XFsaBRg" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="355" /></span></span></div>
<span style="color: white;"><br /></span></td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="12" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Open Disk Management and confirm your VMDK is mounted</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="364" src="https://lh6.googleusercontent.com/n4klreeW48UMt_y92zlfzrCpmybxqOrWlO6LuplcNW41J8uJiorCAUtqCdsbMJyRR4umXJgNVLEG42V_aWcfWipLyh5Lf54WuxdO_jc2Xfsfty3M6-kc_12p0yW_gpGHsDbnpn8owNFUfaWpFg" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="401" /></span></span></div>
<span style="color: white;"><br /></span></td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="13" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Right-click on the VMDK and select ‘Shrink Volume…’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="163" src="https://lh4.googleusercontent.com/r6IQdlIa0YqK4_joDYBYEn03biLOTceP1alHhRmaTUsX-MHCJeRm5adD-p7iCBqWvlXbKDe7FMJZGTXaffgbZpcv8r1yiMzoDlHcdC4ZnrWRsbVgOAAdHpmfByA4oJYzgl61H0P-xbxQm2y69w" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="563" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="14" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="color: white;"><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Enter a number to shrink the partition so it is *</span><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;">smaller</span><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">* then your Citrix VHD disk size</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="300" src="https://lh3.googleusercontent.com/Dcks2yTQ70LJ01ArR-b573CQp5wXRMVuZ3kdg_Qu9ImNGZBmRVKR1OpCD1PFXnk0POPapsy3QeBOLopkN9MPsly7JshHugriJzYKmWzXfNDRoYQE4ez6H3DPrLN6veBTk7UOXe9B9HO8ajbedQ" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="454" /></span></span></div>
<span style="color: white;"><br /></span>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="color: white;"><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">NOTE</span><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> If you do NOT shrink the partition you will be unable to restore the partition to the smaller Citrix VHD file.</span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="15" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Confirm the shrink worked successfully</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="83" src="https://lh6.googleusercontent.com/dWilRwohritaVO759ng0crRQ6_E_POLRGcbBU5CUbR6h_ZeMcmqUI81nbJoC6BmP48znpcflzwXElgAERi8V9P_Dx36-Zwm2_gw7L55pFu186_oDhQDlpzDK3lZlykFYVWBgxsR8ClIGqiIQyQ" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="563" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="16" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Open ‘Windows Server Backup’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="39" src="https://lh4.googleusercontent.com/Am5rzty36hItghvQbwXVaWW9XDGWHzymX-s_rIlGBloyEojnmkR3r62nbWNBp050sUWC1UKQnP4Vkqu4-6Vq35Z8hTv2dM2u7fxGdZN7Uk2vAUH_yYjbMFa5RltxrdR6nnvs5FFvRofGpFyJ3w" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="237" /></span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span class="Apple-tab-span" style="white-space: pre;"><span style="color: white;"> </span></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="17" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click ‘Backup Once…’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="264" src="https://lh3.googleusercontent.com/xmzxfEW8Ns8aH6h1rcXJtr-g59Z0wxdHOQSqxqUNFqmD9prSiujTyys-G0pF1YqhPSgvPitl8wOCkReod1zRm3dODfMtF1wXOSpTuku0U-cwX3Wn5PKyOUgxZVKi-6OBNiUM9TQzVaMfhVvHxA" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="268" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="18" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select ‘Different options’ then ‘Next’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="292" src="https://lh6.googleusercontent.com/AXqHbkwXxZOvx9HAROSonMGD8sAYnwug4Lx-Hvku0yogQISkSncP14lACovDFavFZQX6gjajMgfhZv4709QHYf7WKppHoi9nKTvL7kkFQZm9DMF8IPfY4TGPr7TAKQku112UjCL1cMZslqp_Rw" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="357" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="19" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select ‘Custom’ than ‘Next’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="352" src="https://lh5.googleusercontent.com/FuMbzV9D9vc2fByBltuZyIuizPepvRiynohMCPfftRMbobstqtYeuZ9_9IOWQLqBLgVXcK6U8_Il5dzXHmD7eqaQ5eBqFBZ0OLWJvyy1rodrrmxi5YWG8K6XTRU6bW7aNK5xIyBbSvEmX7Xevw" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="427" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="20" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select ‘Add Items’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="355" src="https://lh3.googleusercontent.com/9gqz5tw1PpP19yEyhO-wyN9h7CxLUKMd0pxFNjs9pXdOek9Dcw4haraRT4D48GVczInkMDQXcgFK_VsgLrSfyI74vKMbWcVvuCYa4mc1yGdLF7uzpxotdzPx0MxCoM1fSrxQbLOgBK6cqxsa2Q" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="430" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="21" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select the VMDK disk and click ‘OK’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="295" src="https://lh3.googleusercontent.com/ZHQwlnSB4g0471E2HilBIqIgGqXCl583kQMYC4JVVEsBBwJdMi7NqxNYotREMm-Qf6VJV5H3y7IJHmgw8UvaV3-kWRlctbEM3d-9kGr5FxhtloFQpPOVlKmuJvkjFrtKcnMA2X_6CHnIZKVvnQ" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="357" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="22" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click ‘Next’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="296" src="https://lh5.googleusercontent.com/REUmJb1xX2cK9U3qRz_V2C4hssdcfqyMMqE663BzsCR4K3OYUX_Xf6sZmKmG_CFSDelApbGzCZAk6bVU4JFM_3ayh4RM91Bw8Sch6rviBCcXCLZtqqszuPaWTnIx9nllDhKkZiudJex8TASs4Q" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="358" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="23" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select ‘Local drives’ and click ‘Next’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="287" src="https://lh3.googleusercontent.com/4thR3UaQgMeO_-Zb_nwcWfwSRHbWH2_dYGV2gGZPMNBEUHZKnlpZdRZsPro7vCQQ3I_wI3v4Bpd3ubcgSkG95oWxh-AoXFJTD0DXxHj5WhLSQeagdcmZPFGmdU0davCnyHdWXL_B7WCCJJ6qPw" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="347" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="24" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select the ‘Backup Destination’ and click ‘Next’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="304" src="https://lh5.googleusercontent.com/6oYvoLN3mdtG_kfypEof0KZoG8OGYhL4ZpaISWRCZ4bSBc-_dS08E2IkYDai0armfFm2Nw_uqxnKxUiy5tPzVGJy5BTIgMYd5S3xL6he9zRE1ji2kBksw_-GJk38Bj8EMXAu-WgMBdrDHuwz2g" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="367" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="25" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click ‘Backup’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="313" src="https://lh3.googleusercontent.com/xvuUUHV2gDLlDGFMXEC1_UUVJTM5ZeGWrLD3BjjmAQ3ysD-l6tFsuRRw5C8NPE0iyVaiX4pi7U2LS4H5ul_MyWW4f0KF68-pi83lf9eS7QOdjzLM8WWnJQtpk3y1HKxeBc8ixpXcLJ7dpbzAYg" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="375" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="26" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="color: white;"><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Wait for the backup to complete</span><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><br class="kix-line-break" /></span><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><img height="280" src="https://lh3.googleusercontent.com/CAapfUtcNwpdBNIzXb6nz8rhinzFarngLOlLunr4g4t1tOBosFA5RCA8ydJbeoZL_ebwB_UGOnfyamjPvCbzpeZX_geGYYLk8I78yqRa-DfhWxxPSA3oDXTPw1_X9DPR3kOZkPLSfmgRl6TrAQ" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="339" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="27" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click ‘Close’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="467" src="https://lh4.googleusercontent.com/w6XsiXcCLdBRznwNT9_Visp0GDfQxlbeF6-Z9lRAJytr4boTROvhx6rNSvxLPmvMlCBSGPpyhblv17z__UK9YspxPUX2iZMP8RbiG4m3_A89nfTm3dKc5EFvROg4yvJQzHEvgnw-ZiE2nKxPow" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="563" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="28" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Go to the vCenter console and Right-click on the staging server and select ‘Edit Settings…’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="141" src="https://lh5.googleusercontent.com/Y6CTP3JxnLf2WNiFVWFoLKCm6xsMSpzQ5SrIE_FuJcvuUmcAyQZN8WmE0zeq2F6xcJgSVMEFPoUvXGeotMHFsorLzPQcZfWZJMXX3Ed6__vIwojDWf1ThgOwa2ht-5JH3PrD2_WlOFqfa3N-AQ" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="341" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="29" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select the VMDK used for updating VMWare Tools/Target Device software ‘’ and click ‘Remove’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="280" src="https://lh5.googleusercontent.com/UiO7tiLkm86GhBOfveMYp41oOOI2ifxxxOgz4hyLOQbUvfMw-Q-XdRq07dvYz0E_M_tDmiekjf4_uBvPxzTq9eOHPhTud5DLLIpYe8AJ2Sh5NMqFAwZ8DqDNP35VdsUZ5LODIUtO" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="560" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="30" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select ‘Remove from virtual machine and delete files from disk’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="280" src="https://lh6.googleusercontent.com/Ttwl59OznVtbLxantV-nCA_RMtIkdPMdSMItLfdHYKmrpusx7CY9XSNjqTwKhy9zinzeXZhH7IzZuG9fSLqnb1QNp09zvF-MJXbV3JO8zPA8H76OV8LTNCEW-5X0MandRN-Rj1fptA0y9VGx_w" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="563" /></span></span></div>
</td></tr>
</tbody></table>
</div>
<b style="font-weight: normal;"><span style="color: white;"><br /></span></b>
<br />
<ol start="2" style="margin-bottom: 0pt; margin-top: 0pt;"><ol start="2" style="margin-bottom: 0pt; margin-top: 0pt;"><ol start="2" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><h3 dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 10pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Recover backup to VMDK</span></span></h3>
</li>
</ol>
</ol>
</ol>
<div dir="ltr" style="margin-left: -0.34999999999999964pt;">
<table style="border-collapse: collapse; border: none;"><colgroup><col width="54"></col><col width="577"></col></colgroup><tbody>
<tr style="height: 5px;"><td style="background-color: #bfbfbf; border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Step</span></span></div>
</td><td style="background-color: #bfbfbf; border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Detail</span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">RDP into the staging server and mount the VHD file you want to update:</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Cvhdmount.exe –p 1 \\server\share\vDisks-XenApp\XenApp65Tn01.13.avhd</span></span></div>
<span style="color: white;"><br /></span>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="275" src="https://lh3.googleusercontent.com/rhTJYx3a-hdIworNGBGnMV4pm_9Bofn1wlQYDXbop_FH9VPhLFRsvNeKDseOITBagjGJJiWpLXfdQmREdMLcDcpZVV0nAiek0e_PKIkoftT7DWW9i4YB2YWq2GXgiVtP7Z8L5BoMFDIacIvntA" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="563" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="2" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Open ‘Windows Server Backup’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="39" src="https://lh4.googleusercontent.com/Am5rzty36hItghvQbwXVaWW9XDGWHzymX-s_rIlGBloyEojnmkR3r62nbWNBp050sUWC1UKQnP4Vkqu4-6Vq35Z8hTv2dM2u7fxGdZN7Uk2vAUH_yYjbMFa5RltxrdR6nnvs5FFvRofGpFyJ3w" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="237" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="3" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click ‘Recover’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="229" src="https://lh3.googleusercontent.com/9q46SLhQB2WB0e7qUfOx162NhosrV3q1HBqiG6HAYmPLy9c4UDd7IzqGP3OM4XyMCH7fqEQUupkdl5dUk1EUB6y4syZy2pux4MLHoRfeuOFNk6eHElEOokF6beGJvufRMTBlb51uEteXc8_Q2A" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="264" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="4" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select ‘This server’ and click ‘Next’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="276" src="https://lh3.googleusercontent.com/b2kbeNVw7pDT0tkb337mLIvBt9NfJcSYQ3SfwM9hEHRkikaGcRGLCNiFcu2mD6tHkug1qTthjMYt4WArbLpfhZT1FKBoKlsEFRjH9L9hqqIt0QE73tK_16_RGbb99O6y8Qfa24o5Zmx80Y40yA" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="355" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="5" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click ‘Next’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="281" src="https://lh6.googleusercontent.com/Yn5gqyaD3MYnnTtiVLiV3cGWvdgMDgOP6x6B-S4RhyqZbORplJ0P1kluYYZQSNNc0KMrjw9UQkqUCFGLNVBxu2IEY4tlYM_Hbe4-WvvBMVnzQ0-E8oFl-27OCFwQpRnPNLwc2SGR8V3bYKzArw" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="359" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="6" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select ‘’Volumes’ and click ‘Next’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="253" src="https://lh6.googleusercontent.com/-JPKXJYLy_Id3_UZNVik7Y1hiJomao_TTV6b8OdR4ydm7Yvvy2o_iPE7EFIrCcHNmp1zc0o5AtMXiJmPll8GeLMiseGl8PnvkwVOt2hUTjZ_JAMMvjKUh9S5o1GBHGZrgHn7ZQu_EUkrmWlF_A" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="324" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="7" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Select the checkbox beside the volume and choose the ‘Citrix vDisk’ for the destination volume and click ‘Next’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="255" src="https://lh4.googleusercontent.com/V0U6PnTUck50Zyrdvh5URJd8PI6al9EC5woxkdm7dIyOAoRCOZKVTtuoLJVz3py4-fqaGcbYxEa558ITDZ0wpVK3qrjmVeNuUS1yxPgxsunORJGkOvWi5agW1BYkUsH4ZEKeBJSRcRi-cJhk_w" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="326" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="8" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click ‘Yes’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="214" src="https://lh3.googleusercontent.com/rZw2cgUcy_ZdCYl41D8Y5QftdBYkNFf0B_g2T5ch1aE1lSUpgV_DaC4yseM0-X9_C7_q0VFEEk_6iI6gOPxQ5DnTS83yRN3BUAQtYmM27UbJweJlkTAQ0fp7-LoIwI5aDW4ohwUvyDO0W3ssqg" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="415" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="9" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click ‘Recover’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="297" src="https://lh4.googleusercontent.com/pioZtiW91xgpNSCF16hsOuWfwN8XbSGn_vSgSe8KT3MQIaUswuLSh5693KbVxpsC1-BGPOY6yCzr-POfpP0q2pKjgPCBFQSCOOleb6PnXmMtHa8gcFNXx1_9JNcQVmckrhM5KNflJw211lIa_g" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="380" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="10" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Wait for the Recovery to finish</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="294" src="https://lh6.googleusercontent.com/UvPV-grG1mVVXq0fm9ylHiYtAjB51HEwVkff0sJLLuCE3EB0hKGtLv5K4GDKArrKXZkZrVn_vu7X2CNS1Jt9Rt-TyBtk9UlTe7iCsx-2b0dTN37VYq3HlP0Vrq1J-rmu8vk8GV9IA0T-o345Fw" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="375" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="11" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Click ‘Close’</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="color: white;"><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><img height="287" src="https://lh6.googleusercontent.com/vVfpcNG081X70umH3vQNvhETIq1MeGUaYdEAmSEEq7VyFUu6O1g8OI-croiiHUQKPd1Mcj0fRbyWW9sZHL3e3akXk3rIoXxujxektjjD07ZzJ0SFsocVQbI9mCmegsNRXb45E3uzOyK8XRSY1g" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="367" /></span><span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span class="Apple-tab-span" style="white-space: pre;"> </span></span></span></div>
</td></tr>
</tbody></table>
</div>
<b style="font-weight: normal;"><span style="color: white;"><br /></span></b>
<br />
<ol start="3" style="margin-bottom: 0pt; margin-top: 0pt;"><ol start="3" style="margin-bottom: 0pt; margin-top: 0pt;"><ol start="3" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><h3 dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 10pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Fix BCD file for PVS vDisk</span></span></h3>
</li>
</ol>
</ol>
</ol>
<div dir="ltr" style="margin-left: -0.34999999999999964pt;">
<table style="border-collapse: collapse; border: none;"><colgroup><col width="54"></col><col width="577"></col></colgroup><tbody>
<tr style="height: 5px;"><td style="background-color: #bfbfbf; border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Step</span></span></div>
</td><td style="background-color: #bfbfbf; border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 700; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Detail</span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">In the command prompt, switch to the ‘Destination’ drive and check the BCD file:</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="335" src="https://lh4.googleusercontent.com/EDwx7LHd-T-uZeT9rI1bbGLe20atltPxahj5aq-nN6FlYM7udxbyBclMHrC1jP_mI2-y-0MBIrrYwqkY-n7iz__18IwRp_N0itbGiGlDgRcHLGC3qwD9WSoYXNGqWkrthD2UwL_30XkLR7wScQ" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="357" /></span></span></div>
<span style="color: white;"><br /></span>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Notice there are 3 entries that need to be corrected.</span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="2" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Execute the following commands, substituting the ‘E:’ for the proper drive letter:</span></span></div>
<span style="color: white;"><br /></span>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">bcdedit /store bcd /set {bootmgr} device partition=E:</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">bcdedit /store bcd /set {default} device partition=E:</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">bcdedit /store bcd /set {default} osdevice partition=E:</span></span></div>
<span style="color: white;"><br /></span>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="549" src="https://lh6.googleusercontent.com/mkQ_xrPFQg544N23Rko_g43q3-12hgOlqpUN1G9FbnpY4YS9uii8nYO7Gsmr1Wyp0HfnKP-5JL05ZFcNA-9hh2qnCjIFzI8cVfd0RX1ep_Whap1mKMow2r30xi-yB7UOgmbvNXvZZ6lSihy3UQ" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="528" /></span></span></div>
</td></tr>
<tr style="height: 0px;"><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><ol start="3" style="margin-bottom: 0pt; margin-top: 0pt;">
<li dir="ltr" style="background-color: transparent; font-family: Arial; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"></li>
</ol>
</td><td style="border-bottom: solid #000000 1px; border-left: solid #000000 1px; border-right: solid #000000 1px; border-top: solid #000000 1px; padding: 0px 8px 0px 8px; vertical-align: top;"><div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;">Confirm the BCD file now contains the correct entries:</span></span></div>
<div dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;">
<span style="background-color: transparent; font-family: "arial"; font-size: 13.3333px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span style="color: white;"><img height="380" src="https://lh5.googleusercontent.com/1ew5PofqOk_EWcj68t_rKssb8brh-oayvN7qxIWCg8aPQDp28lLD-kksD2jOJ2DUFpmGUrqZkxitAZIx9u4gMQ3bFkmSWOJdknahjH-qy4IEvzZ7LGlR0rBCu1yuyXH6lV7Xbb6n1LtPO1tYiw" style="-webkit-transform: rotate(0.00rad); border: none; transform: rotate(0.00rad);" width="505" /></span></span></div>
</td></tr>
</tbody></table>
</div>
<br />
<br />
This process could be scripted to make it less manual, faster, and less error prone, but because of the frequency we actually do these type of updates, I have just created a manual document for now.Trententhttp://www.blogger.com/profile/15791628156004881187noreply@blogger.com1tag:blogger.com,1999:blog-7977773.post-72796087151582455412016-03-30T11:06:00.002-06:002016-03-30T11:11:46.785-06:00AppV5 - Package {GUID} version {GUID} failed configuration in folder '%packageinstallationroot% with error 0x4C40310C-0x12We experienced this error on a package on one of our Citrix servers in the AppV\Client\Admin event logs. Attempting to procmon this error didn't reveal anything substantial for what could be causing this issue. <a href="http://trentent.blogspot.ca/2016/03/appv5-trouble-with-appv5-logs-and.html">I then tried my last post to enable AppV debug logs to see if we can see what's going on</a>.<br />
<br />
Because this server was being used by other users the log generated a lot of noise. I stopped the log as soon as I got the error message though, which meant the error should be at the end of the generated log. Fortunately, you can search for the error message:<br />
<br />
<span style="font-family: "courier new" , "courier" , monospace; font-size: x-small;">[2]06B0.2DE4::2016-03-30 09:41:30.817 [Microsoft-AppV-Client]Package {499ed340-c809-47dc-a533-2cdeab537e93} version {3589c28b-edb7-41d6-865d-e01c4fdd4318} failed configuration in folder 'D:\AppVData\PackageInstallationRoot\' with error 0x4C40310C-0x12. </span><br />
<br />
I suspect the first bit of hexadecimal code (06B0.2DE4) are probably an identifier for a thread or some such so I suspect if I search for just this code I can be shown all events that lead up to this error:<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiQ3egJlo_cSjP5rnd1rVpOvvyJaN8M6MBqKdgRMGB86opndzlNEJ8wjBlxHKbFr8j518nDVkdcLyDciFDIeZ6xo-sO4Vcy4J3TFDkPVKeHq7nNuKoHgpaIrOiMVJ1IGNHVfXUI/s1600/11.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="117" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiQ3egJlo_cSjP5rnd1rVpOvvyJaN8M6MBqKdgRMGB86opndzlNEJ8wjBlxHKbFr8j518nDVkdcLyDciFDIeZ6xo-sO4Vcy4J3TFDkPVKeHq7nNuKoHgpaIrOiMVJ1IGNHVfXUI/s320/11.PNG" width="320" /></a></div>
Looks like it.<br />
<br />
The log up to the error:<br />
<br />
<script class="brush: powershell" type="syntaxhighlighter"><![CDATA[
[2]06B0.2DE4::?2016?-?03?-?30 09:40:05.207 [Microsoft-AppV-Streaming-Transport]A stream request (handle 0) creation called.
[2]06B0.2DE4::?2016?-?03?-?30 09:40:05.207 [Microsoft-AppV-Streaming-TransportDataSource]ComAppxRangeRequestJob::Run() - stream content created. RequestHandle: 51.
[2]06B0.2DE4::?2016?-?03?-?30 09:40:05.207 [Microsoft-AppV-Streaming-Transport]Run request (handle: 51) called.
[2]06B0.2DE4::?2016?-?03?-?30 09:40:05.207 [Microsoft-AppV-Streaming-Transport]Stream request run with priority 0 started.
[2]06B0.2DE4::?2016?-?03?-?30 09:40:05.207 [Microsoft-AppV-Streaming-Transport]Request state transitioning to Run.
[2]06B0.2DE4::?2016?-?03?-?30 09:40:05.207 [Microsoft-AppV-Streaming-Transport]File handle available to service request.
[2]06B0.2DE4::?2016?-?03?-?30 09:40:05.329 [Microsoft-AppV-Streaming-Transport]Stream request run with priority 0 ended, 0 attempts made.
[2]06B0.2DE4::?2016?-?03?-?30 09:40:05.329 [Microsoft-AppV-Streaming-Transport]Request (handle 51) succeeded.
[2]06B0.2DE4::?2016?-?03?-?30 09:40:05.329 [Microsoft-AppV-Streaming-TransportDataSource]ComAppxRangeRequestJob::Run() - Run request succeeded. RequestHandle: 51.
[2]06B0.2DE4::?2016?-?03?-?30 09:40:05.329 [Microsoft-AppV-Client-AppxPackaging]Package metadata downloaded
[2]06B0.2DE4::?2016?-?03?-?30 09:40:05.371 [Microsoft-AppV-Client-AppxPackaging]Creating blockmap reader
[4]06B0.2DE4::?2016?-?03?-?30 09:40:05.750 [Microsoft-AppV-Client-AppxPackaging]Blockmap reader created
[2]06B0.2DE4::?2016?-?03?-?30 09:40:06.133 [Microsoft-AppV-Client-AppxPackaging]Verifying the file stream against the block map file hash
[2]06B0.2DE4::?2016?-?03?-?30 09:40:06.815 [Microsoft-AppV-Client-AppxPackaging]Block map file hash verified against the file stream
[2]06B0.2DE4::?2016?-?03?-?30 09:40:06.815 [Microsoft-AppV-Client-AppxPackaging]Creating app manifest reader
[3]06B0.2DE4::?2016?-?03?-?30 09:40:08.327 [Microsoft-AppV-Client-AppxPackaging]App manifest reader created
[1]06B0.2DE4::?2016?-?03?-?30 09:40:09.263 []***
[1]06B0.2DE4::?2016?-?03?-?30 09:40:09.263 [Microsoft-AppV-Client-AppxPackaging]IAppxPackageStreamingReader created
[1]06B0.2DE4::?2016?-?03?-?30 09:40:09.267 [Microsoft-AppV-Streaming-Manager]Microsoft AppV Streaming Manager Session created for URI \\healthy.bewell.ca\apps\AppV\AppV5\PROD\Epic_Hyperspace_2014_8.1_RA1471_CP7_x86\Epic_Hyperspace_2014_8.1_RA1471_CP7_x86.appv and user SID S-1-5-21-38857442-2693285798-3636612711-15138285.
[0]06B0.2DE4::?2016?-?03?-?30 09:41:30.702 [Microsoft-AppV-Streaming-Manager]Failed to parse uri provider guid, result = The configuration registry key is invalid..
[0]06B0.2DE4::?2016?-?03?-?30 09:41:30.703 [Microsoft-AppV-ServiceLog]2016-Mar-30 09:41:30.698 - Orchestrator: [1712].[11748]: INFO: ActivityManagerImpl::RequestActivity() - GetPackageGUIDsFromURL activity #404 succeeded.
[2]06B0.2DE4::?2016?-?03?-?30 09:41:30.724 [Microsoft-AppV-ServiceLog]2016-Mar-30 09:41:30.714 - Orchestrator: [1712].[11748]: INFO: ActivityManagerImpl::RequestActivity() - Starting activity ConfigurePackage #405.
[2]06B0.2DE4::?2016?-?03?-?30 09:41:30.724 [Microsoft-AppV-ServiceLog]2016-Mar-30 09:41:30.714 - Orchestrator: [1712].[11748]: INFO: PendingActivities::Add() - New activity ConfigurePackage #405 for (entity 499ed340-c809-47dc-a533-2cdeab537e93, version 3589c28b-edb7-41d6-865d-e01c4fdd4318) is pending coordination with other running activity instances.
[2]06B0.2DE4::?2016?-?03?-?30 09:41:30.724 [Microsoft-AppV-ServiceLog]2016-Mar-30 09:41:30.714 - Orchestrator: [1712].[11748]: INFO: RunningActivities::Add() - New activity ConfigurePackage #405 for (entity 499ed340-c809-47dc-a533-2cdeab537e93, version 3589c28b-edb7-41d6-865d-e01c4fdd4318) has been coordinated with other running activity instances.
[2]06B0.2DE4::?2016?-?03?-?30 09:41:30.724 [Microsoft-AppV-ServiceLog]2016-Mar-30 09:41:30.714 - Orchestrator: [1712].[11748]: INFO: PendingActivities::Remove() - New activity ConfigurePackage #405 for (entity 499ed340-c809-47dc-a533-2cdeab537e93, version 3589c28b-edb7-41d6-865d-e01c4fdd4318) is no longer pending coordination with other running activity instances.
[2]06B0.2DE4::?2016?-?03?-?30 09:41:30.724 [Microsoft-AppV-Streaming-Transport]Connect Close called.
[2]06B0.2DE4::?2016?-?03?-?30 09:41:30.724 [Microsoft-AppV-Streaming-Transport]Cancel all requests called.
[2]06B0.2DE4::?2016?-?03?-?30 09:41:30.817 [Microsoft-AppV-Streaming-Manager]Microsoft AppV Streaming Manager Session deleted for URI \\healthy.bewell.ca\apps\AppV\AppV5\PROD\Epic_Hyperspace_2014_8.1_RA1471_CP7_x86\Epic_Hyperspace_2014_8.1_RA1471_CP7_x86.appv and user SID S-1-5-21-38857442-2693285798-3636612711-15138285.
[2]06B0.2DE4::?2016?-?03?-?30 09:41:30.817 [Microsoft-AppV-ServiceLog]2016-Mar-30 09:41:30.807 - Orchestrator: [1712].[11748]: ERROR: ClientActivity::ExecuteActivity() - Activity ConfigurePackage #405 failed on component StreamingManager (error: 1279275276-18).
[2]06B0.2DE4::?2016?-?03?-?30 09:41:30.817 [Microsoft-AppV-ServiceLog]2016-Mar-30 09:41:30.807 - Orchestrator: [1712].[11748]: ERROR: ConfigurePackageActivity::PostComponent() - ConfigurePackage activity #405 was failed by component StreamingManager (error: 0x55900d02-0x501), initiating a ConfigurePackageUndo.
[2]06B0.2DE4::?2016?-?03?-?30 09:41:30.817 [Microsoft-AppV-Client]Package {499ed340-c809-47dc-a533-2cdeab537e93} version {3589c28b-edb7-41d6-865d-e01c4fdd4318} failed configuration in folder 'D:\AppVData\PackageInstallationRoot\' with error 0x4C40310C-0x12.
[2]06B0.2DE4::?2016?-?03?-?30 09:41:30.817 [Microsoft-AppV-ServiceLog]2016-Mar-30 09:41:30.807 - Orchestrator: [1712].[11748]: INFO: RunningActivities::Remove() - Activity ConfigurePackage #405 for (entity 499ed340-c809-47dc-a533-2cdeab537e93, version 3589c28b-edb7-41d6-865d-e01c4fdd4318) is no longer coordinated with other running activity instances.
[2]06B0.2DE4::?2016?-?03?-?30 09:41:30.817 [Microsoft-AppV-ServiceLog]2016-Mar-30 09:41:30.807 - Orchestrator: [1712].[11748]: ERROR: ActivityManagerImpl::RequestActivity() - ConfigurePackage activity #405 failed with error code 1435503874-1281.
]]></script>
With the error time code, I can compare what Procmon says is going on. And procmon reports back the following (at exactly 09:41:30.815):<br />
<br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgZhyphenhyphenb_GAVWzTMnaPwOOHiO7F_VVGSJSyLKD9_MafSMs-ct87b3fuEMJHhm2m61Rg7J63tqKs0A2bkmARgrkPwtEYOdDwvmdOOc2gh4jzVqzud5E7gzgLoWSDUoWwHBWrdGaq8r/s1600/13.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="176" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgZhyphenhyphenb_GAVWzTMnaPwOOHiO7F_VVGSJSyLKD9_MafSMs-ct87b3fuEMJHhm2m61Rg7J63tqKs0A2bkmARgrkPwtEYOdDwvmdOOc2gh4jzVqzud5E7gzgLoWSDUoWwHBWrdGaq8r/s320/13.PNG" width="320" /></a></div>
<br />
Procmon has the AppVClient.exe doing the following action "QuerySecurityFile" and it's looking for "Information:Owner". So what is this the value of this property?<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhMYxYJF6xYYwo1y4xUW8TCybldySDWgeCZ6maF57d0mrr6nlghKD9y5OBs7AMCgdFq4EEQeZ71afJ1lEL9o-HPAlvxVJyVxkzh6QbPPxnBOuB5ThaUTgIlzoLABSVPlFP-ehzZ/s1600/14.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="240" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhMYxYJF6xYYwo1y4xUW8TCybldySDWgeCZ6maF57d0mrr6nlghKD9y5OBs7AMCgdFq4EEQeZ71afJ1lEL9o-HPAlvxVJyVxkzh6QbPPxnBOuB5ThaUTgIlzoLABSVPlFP-ehzZ/s320/14.PNG" width="320" /></a></div>
<br />
Hmmm... This does not look correct to me. From my experience, I think the current owner ends up being 'SYSTEM' because that's the account the AppVClient.exe runs under when it creates this folder. As a hunch, I looked at a system that is operating correctly and compared it's Owner attribute:<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgcbDh4qgdS67b7mbLMyIB_b2jhHkUNIpDMS1TI7krlbl8nPw8VQgV4plk6pFSHpCtlDXydiKq6cxN3VZcsuzhT1iMOaVlH_3dQXNF5huyaX0dtB32yviHBmNjzO5wN5oHRrX44/s1600/15.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="215" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgcbDh4qgdS67b7mbLMyIB_b2jhHkUNIpDMS1TI7krlbl8nPw8VQgV4plk6pFSHpCtlDXydiKq6cxN3VZcsuzhT1iMOaVlH_3dQXNF5huyaX0dtB32yviHBmNjzO5wN5oHRrX44/s320/15.PNG" width="320" /></a></div>
<br />
Sure enough, on a working system the Owner is SYSTEM. So I'll attempt to modify the non-working system and retry adding the package:<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgLcmgrHCBN3teusOZrh_4HjE4XjarP0TBrgweG1Ta7997JKzNXeLoaedxbcpI8hSX9aEArH3ekafeFEXyrIz_7exYQQCOs_0bgVffqDx4wchAyimHT8C5KhjXTOquhT7z0tay0/s1600/16.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="202" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgLcmgrHCBN3teusOZrh_4HjE4XjarP0TBrgweG1Ta7997JKzNXeLoaedxbcpI8hSX9aEArH3ekafeFEXyrIz_7exYQQCOs_0bgVffqDx4wchAyimHT8C5KhjXTOquhT7z0tay0/s320/16.PNG" width="320" /></a></div>
<br />
Success! So it appears this error "<span style="font-family: "courier new" , "courier" , monospace; font-size: x-small;">0x4C40310C-0x12" </span>is DIRECTLY related to the ownership attribute on your PackageInstallationRoot folder. If it is anything but SYSTEM it looks like it fails. I do not know why that attribute changed, but changing it back to SYSTEM resolves this error code.Trententhttp://www.blogger.com/profile/15791628156004881187noreply@blogger.com0tag:blogger.com,1999:blog-7977773.post-72809569138405421082016-03-24T11:44:00.004-06:002016-03-24T11:45:16.128-06:00AppV5 - The trouble with AppV5 logs (and a solution!)AppV5 introduced to us a slew of logs that made troubleshooting more difficult than it should have been.<br />
<br />
For instance, say you get an error message:<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgIvMiRgXHYvp0ON11C4HQcAmnp2XRy9phbLHs8W7ODZXhGgsyEO70pQQ-alVLzJq4qlfCZxKu36vrLqboQz0bE9tchJ-b7NUV1KjSsWpZUi6NqCPtQ_TSgbvOOHIZNrDMfedja/s1600/70.PNG-550x0.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="149" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgIvMiRgXHYvp0ON11C4HQcAmnp2XRy9phbLHs8W7ODZXhGgsyEO70pQQ-alVLzJq4qlfCZxKu36vrLqboQz0bE9tchJ-b7NUV1KjSsWpZUi6NqCPtQ_TSgbvOOHIZNrDMfedja/s320/70.PNG-550x0.png" width="320" /></a></div>
<br />
How do you start debugging this? Well, you could start by trying to decipher the error message AppV has <a href="http://blogs.technet.com/b/gladiatormsft/archive/2013/11/13/app-v-on-operational-troubleshooting-of-the-v5-client.aspx">generated to a decimal value that you can then look at the first two digits to determine which 'part' of AppV generated</a> the error and you can examine that specific log. Sounds kind of ridiculous when you spell it out.<br />
<br />
Another thing you could do is you could <a href="http://www.applepie.se/app-v-5-enable-or-disable-all-debug-logs">enable all logs just to be sure</a>, but then you have to sift through the logs to find the time stamp that corresponds closest to the event that generated the message. Sometimes it would be too far or close together or the debug logs generate so much information that your event viewer is just one big blob of 'the exact same time'.<br />
<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhNFuRG-T6Z-C3JCI9ZIT1pQS-KZWzO97u2iqCgGpvFKlHvKBWf0Ewsnuh6gWE1Li4zoQr3E5i_ma9_aRK4mNBXzaI2a77FLIukR9n19vmSmEtr-vG3zoVmfzDB16OBh5T3VasV/s1600/1.PNG" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="248" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhNFuRG-T6Z-C3JCI9ZIT1pQS-KZWzO97u2iqCgGpvFKlHvKBWf0Ewsnuh6gWE1Li4zoQr3E5i_ma9_aRK4mNBXzaI2a77FLIukR9n19vmSmEtr-vG3zoVmfzDB16OBh5T3VasV/s320/1.PNG" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">One of these could be the cause of my issue. Going through them all is extremely cumbersome.</td></tr>
</tbody></table>
<br />
<br />
Of course this isn't true that all these events are the same time, but it's all event viewer can display. If you view the XML of the event you can see there is more precise time stamps, but regardless, trying to compare each event with other logs is cumbersome and very difficult.<br />
<br />
Is there a better way?<br />
<br />
Yes! There is! <a href="https://support.microsoft.com/en-us/kb/3037955">And Microsoft has actually documented it here:</a><br />
<span style="background-color: white; color: #333333; font-family: "segoe ui" , "lucida grande" , "verdana" , "arial" , "helvetica" , sans-serif; font-size: 14px; line-height: 20.162px;"><a href="https://support.microsoft.com/en-us/kb/3037955">https://support.microsoft.com/en-us/kb/3037955</a></span><br />
<br />
This is a powershell script that generates a ETL file on your desktop then converts it to a text format. The script is:<br />
<br />
<script class="brush: powershell" type="syntaxhighlighter"><![CDATA[
logman create trace AppVKB3037955Debug -o AppVDebug.ETL -cnf 01:00:00 -nb 10 250 -bs 16 -max 512 -ow -y
$providers = Get-WinEvent -ListProvider *Microsoft-Appv-* | Select-Object Name | Where-Object -Property Name -NotMatch "SharedPerformance"
foreach ($provider in $providers) { logman update trace AppVkb3037955Debug -p $($provider.Name) 0xe000000000ffffff 0x5 | Out-Null }
Logman Start AppVKB3037955Debug
cls
$nil = Read-Host "Please reproduce your issue now. Press [ENTER] when done."
Logman Stop AppVKB3037955Debug
dir *AppVDebug*.etl | foreach { netsh trace convert $_ overwrite=yes}
Logman Delete AppVKB3037955Debug
]]></script>
<br />
<br />
What does the output look like?<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhP6znhzHK8v94jh7GuTZZui4KjU3adNcM-Wb9R_A3ekjYB2ucSVlebF4Inaveden5mfK7hM_X__nYkdti3XlaicPhwCsecDmGLoGhz0AU9jJxqrAbRwK7NNA6s-UWzosRXe8hM/s1600/5.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="113" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhP6znhzHK8v94jh7GuTZZui4KjU3adNcM-Wb9R_A3ekjYB2ucSVlebF4Inaveden5mfK7hM_X__nYkdti3XlaicPhwCsecDmGLoGhz0AU9jJxqrAbRwK7NNA6s-UWzosRXe8hM/s320/5.png" width="320" /></a></div>
<br />
<br />
First thing to notice is that it's sorted chronologically, so if you can get a narrow time range to examine the error occurring it should be easier to spot. Second thing is all event logs are added, and events themselves are included as they are generated. So it should be easier to finding that specific component that causes the error.<br />
<br />
If you are encountering AppV5 errors, this may be easier to help track down the error then trying to sift through the debug logs in event viewer.Trententhttp://www.blogger.com/profile/15791628156004881187noreply@blogger.com0tag:blogger.com,1999:blog-7977773.post-36507135113999748372016-03-17T13:09:00.001-06:002016-03-17T15:22:46.538-06:00AppV5 - Package fails to load with error 0x79100E100-0xC (Starring Procmon)We were having an issue with a AppV5 package loading and we received the following error message:<br />
<span style="font-family: "courier new" , "courier" , monospace;">Event ID 1008</span><br />
<span style="font-family: "courier new" , "courier" , monospace;">Package {b8b01729-ed31-4d77-a859-dbd8b82a3372} version {e1d21ac7-84f0-4ab7-998f-e3258be91298} failed configuration in folder 'D:\AppVData\PackageInstallationRoot\B8B01729-ED31-4D77-A859-DBD8B82A3372\E1D21AC7-84F0-4AB7-998F-E3258BE91298' with error 0x79100E10-0xC.</span><br />
<br />
This message is preceeded by this message:<br />
<span style="font-family: "courier new" , "courier" , monospace;">Event ID 4009</span><br />
<span style="font-family: "courier new" , "courier" , monospace;">machine script for event AddPackage with command line: 'cmd.exe' exited with failure error code: Incorrect function.. Because Rollback is set to true in the script definition, the current AppV Client operation was rolled back.</span><br />
<br />
I started investigating. The first thing I did was open a powershell window and tried to load the package via the command line:<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgXbz3HJpYrYyBapDA1z93L30sTu9FxhDgOSJ45e6j6patzsos4fmNlaq6ZrKS2upM8YuzUpH8MQfGs0_kG8ocr29NKKMDJJSp_b0mh2A6d4voIPFzNImQu8q1uE4HWrmLEh-Bt/s1600/1.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="68" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgXbz3HJpYrYyBapDA1z93L30sTu9FxhDgOSJ45e6j6patzsos4fmNlaq6ZrKS2upM8YuzUpH8MQfGs0_kG8ocr29NKKMDJJSp_b0mh2A6d4voIPFzNImQu8q1uE4HWrmLEh-Bt/s320/1.PNG" width="320" /></a></div>
<br />
<br />
I then looked at our DynamicDeployment XML file and examined the script it is trying to launch:<br />
<br />
<script class="brush: xml" type="syntaxhighlighter"><![CDATA[
<machinescripts>
<addpackage>
<path>cmd.exe</Path>
<arguments>/c "C:\PublishedApplications\AHS-STIII_ATOP_MKLINK_INSTALL.cmd"</Arguments>
<wait RollbackOnError="true" Timeout="30"/>
</AddPackage>
<removepackage>
<path>cmd.exe</Path>
<arguments>/c "C:\PublishedApplications\AHS-STIII_ATOP_MKLINK_REMOVE.cmd"</Arguments>
<wait RollbackOnError="false" Timeout="60"/>
</RemovePackage>
</MachineScripts>
]]></script>
<br />
The script it's trying to launch looks like this:<br />
<br />
<script class="brush: powershell" type="syntaxhighlighter"><![CDATA[
@ECHO OFF
cmd.exe /c "C:\PublishedApplications\AHS-ATOP.cmd" INSTALL & "C:\PublishedApplications\AHS-SoftWorksGroup-ScreenTestIII.cmd" INSTALL
]]></script>
<br />
Since this is a Machine Script, I started a <b>process monitor capture</b>, <u>executed my command</u>, <b>stopped the capture</b> then used the "Process Tree"<br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgjoDFB2ZNEnEv6dNScRV0KNXF5hmIP41B5MAn1OSGX1OpwoI3ygQsM8Puon7PCwuBLOTa7pIFWWP1eyh5-17TEy97gmKUYrdvLtOBoe02qr79rcIkh6TkyQImj55z-rkMNE2M3/s1600/2.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="81" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgjoDFB2ZNEnEv6dNScRV0KNXF5hmIP41B5MAn1OSGX1OpwoI3ygQsM8Puon7PCwuBLOTa7pIFWWP1eyh5-17TEy97gmKUYrdvLtOBoe02qr79rcIkh6TkyQImj55z-rkMNE2M3/s320/2.PNG" width="320" /></a></div>
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and clicked on AppVClient.exe and clicked "Include Subtree".<br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgX9TDvyxXJ1e46BshDoSzKrrgBCsI73riRlRDO6lwEl-xjIVqqDzr-qSWvsaEKe_cek94WdCuLQUO-T_eCkUQZdj_QoVBcA6VU2Hiz9h5O3A0D7gojzevyVpso9hatg9vSLn0K/s1600/3.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="71" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgX9TDvyxXJ1e46BshDoSzKrrgBCsI73riRlRDO6lwEl-xjIVqqDzr-qSWvsaEKe_cek94WdCuLQUO-T_eCkUQZdj_QoVBcA6VU2Hiz9h5O3A0D7gojzevyVpso9hatg9vSLn0K/s320/3.PNG" width="320" /></a></div>
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and used the "show process and thread activity". I filtered on 'Detail' 'Begins with' and set it for both Parent and Exit so I can look at the process path and exit codes:<br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEikVN9dj_PLqHdocmG0tx6hxkg06_MGTanvL_vvBKzHPbt-Gpr_CWtCkE5kDbRRNT2AZ_7S_-AcZ1OJym_g2A7tzt_QOSDJUzQ7xHAMHBmSzyOqbsty82wxdlPL3AzlTYSvZ4zi/s1600/5.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="134" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEikVN9dj_PLqHdocmG0tx6hxkg06_MGTanvL_vvBKzHPbt-Gpr_CWtCkE5kDbRRNT2AZ_7S_-AcZ1OJym_g2A7tzt_QOSDJUzQ7xHAMHBmSzyOqbsty82wxdlPL3AzlTYSvZ4zi/s320/5.PNG" width="320" /></a></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg8np_4WuZY8cefF94m_f15YnFyfhxyKQTfrQTyX_5iyI-PmBnNdwNiOUSwtCZ1X8uEgLW3zj0xt8S7cgFrtMYkL2MDKiSHpmXwFTp7eUWcDvF5mykE4_83Cr6-i0Uq4mvszjV2/s1600/6.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="42" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg8np_4WuZY8cefF94m_f15YnFyfhxyKQTfrQTyX_5iyI-PmBnNdwNiOUSwtCZ1X8uEgLW3zj0xt8S7cgFrtMYkL2MDKiSHpmXwFTp7eUWcDvF5mykE4_83Cr6-i0Uq4mvszjV2/s320/6.PNG" width="320" /></a></div>
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The 'exit code' is '1' (Exit Status: 1) which means an error occurred that caused the script to fail. So now we dive into that script and see why it's failing:<br />
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<script class="brush: powershell" type="syntaxhighlighter"><![CDATA[
@ECHO OFF
CLS
SET ATOPPATH="C:\Program Files (x86)\Alberta Health Services\ATOP"
IF /I [%1] EQU [PREPROD] (
SET ATOPPATH="C:\Program Files (x86)\Alberta Health Services\ATOP Preprod"
)
IF /I [%1] EQU [INSTALL] (
mklink /D "C:\Program Files (x86)\Alberta Health Services" \\fileserver\atop_share\ATOP
EXIT
)
IF /I [%1] EQU [REMOVE] (
rmdir /s /q "C:\Program Files (x86)\Alberta Health Services"
EXIT
)
]]></script>
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From looking at the script, it's trying to create a new 'mklink' path. If I try and run this command manually, I get the following:<br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhhYJTGjeb7j2vQc6Y10eZzcxomq2n8BOIL_P23unHlCusH6T8Kinl4HdHdaU_pfcyu3rinGPGE6q7-pz_wWgn2tbgcwBXNvS-PmK-X2zc8KfEC2AsDX3TTZoHJe0eEhv7kGmyz/s1600/7.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="71" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhhYJTGjeb7j2vQc6Y10eZzcxomq2n8BOIL_P23unHlCusH6T8Kinl4HdHdaU_pfcyu3rinGPGE6q7-pz_wWgn2tbgcwBXNvS-PmK-X2zc8KfEC2AsDX3TTZoHJe0eEhv7kGmyz/s320/7.PNG" width="320" /></a></div>
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So this is where the errorlevel (also exit code) is being set. The last error level is 1 which becomes the exit code once the script runs 'EXIT.<br />
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So, there are two methods I can think of to solve this problem.<br />
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1) I can set EXIT /B 0 to always set EXIT to report and error code of '0'.<br />
2) Check to see if the path already exists and then EXIT<br />
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I chose to modify the script to exit if the path exists. I changed it like so:<br />
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<script class="brush: powershell" type="syntaxhighlighter"><![CDATA[
IF /I [%1] EQU [INSTALL] (
IF EXIST "C:\Program Files (x86)\Alberta Health Services" EXIT
mklink /D "C:\Program Files (x86)\Alberta Health Services" \\fileserver\atop_share\ATOP
EXIT
)
]]></script>
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I cleared procmon, set it to trace again and attempted to run the add-appvclientpackage command again.<br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjSpQz3vOMbgXN1LeJ3xGhXMbsMgauoFiJt3PVS9nic1iyAgTMj-0IT4I-S0eF4gheaEEp664pX5UMneXfaP8ouHewsZgW5M-N3Qscvgl6Xfpu1R9oR0WHEBe-Upu290RS20Th9/s1600/8.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="80" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjSpQz3vOMbgXN1LeJ3xGhXMbsMgauoFiJt3PVS9nic1iyAgTMj-0IT4I-S0eF4gheaEEp664pX5UMneXfaP8ouHewsZgW5M-N3Qscvgl6Xfpu1R9oR0WHEBe-Upu290RS20Th9/s320/8.PNG" width="320" /></a></div>
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I selected 'AppVClient.exe' and clicked 'Include Subtree'<br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjuXHMNYOeuJIkgEpcdAuoEXTLUnsI8WouKMGqB82hF7TA1mvzeny3ZdQV-BIfzD5dd4-06V59_LQe3mdlTlmfzlTC4Jh5R339GmrjMB-vX-RLHWj8cCnW4nxDpm-z8y7MfWERm/s1600/9.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="51" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjuXHMNYOeuJIkgEpcdAuoEXTLUnsI8WouKMGqB82hF7TA1mvzeny3ZdQV-BIfzD5dd4-06V59_LQe3mdlTlmfzlTC4Jh5R339GmrjMB-vX-RLHWj8cCnW4nxDpm-z8y7MfWERm/s320/9.PNG" width="320" /></a></div>
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This time we can see that the 'AHS-ATOP.cmd' script has an 'Exit Status: 0' which means it completed successfully. But, the next script, 'AHS-SoftWorksGroup-ScreenTestIII.cmd' with the parameter 'INSTALL' fails with 'Exit Status: 1'. Again, we look into the script...<br />
<br />
<script class="brush: powershell" type="syntaxhighlighter"><![CDATA[
IF /I [%1] EQU [INSTALL] (
mklink /D "C:\Program Files\Softworks Group Inc" \\fileserver\share$\Screening_Services
EXIT
)
]]></script>
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We can see it has the same flaw. I then modified the script to add the same IF EXISTS check. I then cleared procmon and reattempted to add the package.<br />
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<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh-Wp_mYbBJgQ2tnRShSScXlKtiCkg45mY0jXyirWsxF-Wxstf_xfKQ2u-bOvdl_K1AN0bokAjbiOZs8L_nSSZOXLuXEAW-IXSjeBFvzPWQtopIgoAkHIcHSP-n5dfI1U12HbAy/s1600/10.PNG" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="155" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh-Wp_mYbBJgQ2tnRShSScXlKtiCkg45mY0jXyirWsxF-Wxstf_xfKQ2u-bOvdl_K1AN0bokAjbiOZs8L_nSSZOXLuXEAW-IXSjeBFvzPWQtopIgoAkHIcHSP-n5dfI1U12HbAy/s320/10.PNG" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Success!!!</td></tr>
</tbody></table>
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Hurray! The package loaded and the scripts ran correctly.<br />
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An alternative to all of this is I could have changed the 'rollback' to 'false' in the DeploymentConfig.xml file, but I would rather the package *not* load if the 'INSTALL' script fails for whatever reason. This ensures an error is generated that needs to be dealt with rather than potentially having a half-working package. These INSTALL scripts were simple enough that a simple directory check would suffice to ensure it's working and that's what I've done.Trententhttp://www.blogger.com/profile/15791628156004881187noreply@blogger.com1tag:blogger.com,1999:blog-7977773.post-56969566542711200312016-03-14T16:33:00.002-06:002016-03-14T16:37:51.231-06:00WSUS clients fail with WARNING: Exceeded max server round trips: 0x80244010<a href="https://blogs.technet.microsoft.com/sus/2008/09/18/wsus-clients-fail-with-warning-syncserverupdatesinternal-failed-0x80244010/">J C Hornbeck/Joe Tindale touched on this topic on a Microsoft blog post here.</a><br />
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In that post he touches on what's actually happening:<br />
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<div style="background-color: white; border: 0px; box-sizing: inherit; color: #454545; font-family: WOL_Reg, 'Segoe UI', Tahoma, Arial, sans-serif; font-size: 14px; line-height: 21px; margin-bottom: 25px; outline: 0px; padding: 0px; vertical-align: baseline; word-break: keep-all; word-wrap: break-word;">
<span style="border: 0px; box-sizing: inherit; font-family: "wol_bold" , "segoe ui" , "tahoma" , "arial" , sans-serif; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;"><u style="box-sizing: inherit;">Cause:</u></span> The error, 0x80244010, means WU_E_PT_EXCEEDED_MAX_SERVER_TRIPS and happens when a client has exceeded the number of trips allowed to a WSUS server. We have defined the <b><u>maximum number of trips as 200 within code and it cannot reconfigured</u></b>. A “trip” to the server consist of the client going to the server and saying give me all updates within a certain scope. The server will give the client a certain number of updates within this trip based on the size of the update metadata. The server can send 200k worth of update metadata in a single trip so it’s possible that 10 small updates will fit in that single trip. Other larger updates may require a single trip for each update if they exceed the 200k limit. Due to the way Office updates are published you are more likely to see this error if you’re syncing Office updates since their metadata is typically larger in size.</div>
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I've bolded the more important information. This is hardcoded and cannot be reconfigured. This, to me, is a bit ridiculous that it can't be reconfigured. </div>
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<div>
I <a href="https://gallery.technet.microsoft.com/scriptcenter/reset-windows-update-agent-d824badc">have a WSUS client where we 'reset' the Windows Update client</a>. After resetting the client we were getting an error "WARNING: Exceeded max server round trips: 0x80244010". We would try multiple times but this error wouldn't go away and prevented us from running Windows Update on this system. So I started to investigate. The first thing I did was finish reading that blog entry. Hornbeck continues:</div>
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<div style="background-color: white; border: 0px; box-sizing: inherit; color: #454545; font-family: WOL_Reg, 'Segoe UI', Tahoma, Arial, sans-serif; font-size: 14px; line-height: 21px; margin-bottom: 25px; outline: 0px; padding: 0px; vertical-align: baseline; word-break: keep-all; word-wrap: break-word;">
The client takes these new updates as they trickle down and inserts them into a small database to cache them for future use. <b>So during the first client synchronization with WSUS the client may get 75% of the available updates, put them into the database, <u>and then fail</u></b> at some point due to the number of max trips being exceeded. The good news is the <b><u>second synchronization cycle will not need to start from the beginning</u></b> since the client has already cached 75% of the updates into its database. <b><u>The second cycle will pick up where it left off and most likely finish getting all the updates from the server</u></b>. There have been a few rare cases where a third scan cycle is needed but more often than not two is sufficient.</div>
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Again, I have bolded and underlined the important parts. </div>
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I started my investigation by trying to replicate the problem. I started up Windows Update and 'checked for updates'.</div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhsrYMeyRQxkf8s3ysxC7Op2sFTB2d0f0XDHxwfeNI3K7nHvowTiJcufSwvkbzPe2tVP2-qNAr0EYJEXc6LmeFnz4OhL4PsxLPX8TrA40tzhAINjHhWUQnap9heKftGQJS098qK/s1600/1.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="173" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhsrYMeyRQxkf8s3ysxC7Op2sFTB2d0f0XDHxwfeNI3K7nHvowTiJcufSwvkbzPe2tVP2-qNAr0EYJEXc6LmeFnz4OhL4PsxLPX8TrA40tzhAINjHhWUQnap9heKftGQJS098qK/s320/1.png" width="320" /></a></div>
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Ok, no problem. So I checked again.</div>
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Well, Hornbeck/Tindale did say it may take a couple passes. Let's try again.</div>
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I'm getting worried now... Let's try a fourth time.</div>
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Hmmm... At this point I wanted to better understand what Windows Update was doing. I originally installed Wireshark to trace the conversation but it was difficult and time consuming to try and count the traffic back and forth to the WSUS server. So I reverted my system <a href="https://www.telerik.com/download/fiddler/fiddler2">and installed Fiddler2</a> on it.</div>
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<iframe allowfullscreen="" class="YOUTUBE-iframe-video" data-thumbnail-src="https://i.ytimg.com/vi/HzLJrqjYEG4/0.jpg" frameborder="0" height="266" src="https://www.youtube.com/embed/HzLJrqjYEG4?feature=player_embedded" width="320"></iframe></div>
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From the video you can actually see the traffic from the WSUS server. The request for the 'Updates' starts at item 3 and completes at 203. Exactly 200 round trips.</div>
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Since my previous Windows Update attempts at the WSUS server failed after a few tries I thought I would trace the traffic with Fiddler for the multiple attempts. My logic was I wanted to know if the traffic was 'looping'; repeating itself and getting to the limit preventing updates. Or, would each send/receive be unique and thus, simply, more is needed?</div>
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<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhK7hRcumtsmer4mo6xJa4FBP-nuTTcBWH5m9UAP4J_MHNaz_A1Vmw2W7KGtwCck8QEp3p869mQR7srZL5sDbMnZyr1xyDLrJzqwOWQi86qfjCKrUnW7vZOujypIvc3r6DUevIK/s1600/2.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhK7hRcumtsmer4mo6xJa4FBP-nuTTcBWH5m9UAP4J_MHNaz_A1Vmw2W7KGtwCck8QEp3p869mQR7srZL5sDbMnZyr1xyDLrJzqwOWQi86qfjCKrUnW7vZOujypIvc3r6DUevIK/s320/2.png" width="270" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">The first bit of the first run. If the second run as identical or near identical traffic 'packet sizes' I would be concerned it's looping...</td></tr>
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<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEitSptC3HDrj5kyN9M3c4GLXH2SxHl-1GTfxDDj3u1AVttO2Xa5oZOROGgtiRmYgiWJK6FtU3lenmHZE6OFPTOV1TsVnIramHlvarQZfWSHqHXBlBT0-wAOBISMSsibOMkvsw_O/s1600/3.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="235" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEitSptC3HDrj5kyN9M3c4GLXH2SxHl-1GTfxDDj3u1AVttO2Xa5oZOROGgtiRmYgiWJK6FtU3lenmHZE6OFPTOV1TsVnIramHlvarQZfWSHqHXBlBT0-wAOBISMSsibOMkvsw_O/s320/3.png" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">I reset Fiddler and started the second run. Completely different!</td></tr>
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<div>
When I started the second run I was happy to see it was a completely different result. I cleared Fiddler for a 3rd time ran the 'Check for Updates' until it timed out again, and cleared Fiddler again. I then thought to just let Fiddler capture everything. There really is no need to clear it each time. I monitored the Fiddler output looking for loops or patterns. The update check timed out a forth time (as before). There was no looping I could see.</div>
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Finally, on the fifth run:</div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjnHoP8Pc4su-VKlKo02u3Hc1dlkHsHojbz8RkYzDn1uQF0J61hfwkqYbKEnnO-Ts7PhIcxm4Z49qv2vh8twxpXq69ks_k18s9z9IFuf4CFnl4jVHouVGHGuBc2I5soXnUlAcPQ/s1600/4.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="219" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjnHoP8Pc4su-VKlKo02u3Hc1dlkHsHojbz8RkYzDn1uQF0J61hfwkqYbKEnnO-Ts7PhIcxm4Z49qv2vh8twxpXq69ks_k18s9z9IFuf4CFnl4jVHouVGHGuBc2I5soXnUlAcPQ/s320/4.png" width="320" /></a></div>
<div>
<br /></div>
<div>
Updates! We have updates!</div>
<div>
<br /></div>
<div>
In the end, when the Microsoft blog post was written (2008) there probably was only enough updates that two or three passes would go through all of them. As time as gone on and more and more updates have been deployed to systems this hardcoded maximum is doing a huge disservice. Our Windows 2008R2 SP1 systems require <b>FIVE</b> passes of clicking/waiting/clicking/waiting/etc.</div>
<div>
<br /></div>
<div>
A natural solution to this is to expose the "max server round trips" variable and allow it to be programmed by the organization according to their needs. The present state of this issue is <a href="https://www.google.ca/search?q=Exceeded+max+server+round+trips#">unnecessarily confusing</a> and arbitrarily limited.</div>
Trententhttp://www.blogger.com/profile/15791628156004881187noreply@blogger.com7tag:blogger.com,1999:blog-7977773.post-88009296003895405692016-03-11T16:04:00.000-07:002016-03-11T16:24:21.695-07:00AppV5 - Sequencing Logibec eClinibaseI was given a new application to sequence:<br />
Logibec's eClinibase.<br />
<br />
This application has some restrictions:<br />
1) It has an updater that will pull down .exe's<br />
2) It won't launch from a script in the bubble. Example:<br />
cmd.exe /appvve:%PACKAGEGUID%_%VERSIONGUID%<br />
cd /d C:\Logibec\eClinibase\ilgi11<br />
eclinibase.exe<br />
<br />
Will crash.<br />
<br />
I'm going to address point 2) first because it's weird and interesting.<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEikVYgeYZBmK68Vg-21Ln58_LHlbq00ME-21xZJEbte5uFQvrpnEKl8PRTCVKiEwCEm632Ucz04w3PxOa-xRenxxWAF0VT14S5RHH0uVICQdNHUhsgesmREvQFiJJV4OLXB_CI1/s1600/1.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="125" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEikVYgeYZBmK68Vg-21Ln58_LHlbq00ME-21xZJEbte5uFQvrpnEKl8PRTCVKiEwCEm632Ucz04w3PxOa-xRenxxWAF0VT14S5RHH0uVICQdNHUhsgesmREvQFiJJV4OLXB_CI1/s320/1.png" width="320" /></a></div>
<br />
Why does it crash? Because, somehow, it breaks out of the bubble. The reason it crashes is it looking for some registry keys that don't exist outside the bubble and it explodes. The keys it looks for are:<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgxDUr5nPSCGKaqvZan9yl_m95ciinc5VN4AklDCYeyYJiFti3sND01jCxqf8fbcFrrLfFD1DSOf5TAvMYADyJFNl2G_jn-yrPsf4kx9wDlteEZnsR0OS2o_3dmRtrLhk9b2sLz/s1600/3.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="67" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgxDUr5nPSCGKaqvZan9yl_m95ciinc5VN4AklDCYeyYJiFti3sND01jCxqf8fbcFrrLfFD1DSOf5TAvMYADyJFNl2G_jn-yrPsf4kx9wDlteEZnsR0OS2o_3dmRtrLhk9b2sLz/s320/3.png" width="320" /></a></div>
<br />
On a local install if I delete the environment keys that matchup to the folder we're launching eClinibase from, I get the same error. Since those keys don't exist outside the bubble, we get the same error... Which means it's trying to look outside the bubble for some reason. Powershell, however, works correctly but only if the exe is called directly:<br />
<script class="brush: powershell" type="syntaxhighlighter"><![CDATA[
powershell.exe -executionPolicy byPass -command "&{Start-AppvVirtualProcess -AppvClientObject(Get-AppvClientPackage Logibec_eClinibase_910.0.3.3_x86) C:\LOGIBEC\eClinibase\ilgi11\eClinibase.exe}"
]]></script>
<br />
<br />
However, we CAN get it to stay 'in the bubble' if we launch the eClinibase.exe with the /appvve: switch.<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEib2kn4SX0LCpKZOBMWPFkBComSBxZae7CPcAydeLOLLvQb1tg-HMPkSMulmcOAnVSjL2sBTiIsc_6xVQ3u50SfKOzgcgIWUtScpq2Q365upYOD4imK2pjweNR10igo9kXq5vc2/s1600/4.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="124" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEib2kn4SX0LCpKZOBMWPFkBComSBxZae7CPcAydeLOLLvQb1tg-HMPkSMulmcOAnVSjL2sBTiIsc_6xVQ3u50SfKOzgcgIWUtScpq2Q365upYOD4imK2pjweNR10igo9kXq5vc2/s320/4.png" width="320" /></a></div>
<br />
<br />
This is the first time I've ever encountered this where launching the application from a command prompt inside the AppV bubble fails, but it will work if you launch the exe with the /appvve: switch.<br />
<br />
So that's weird that we need to launch it specifically that way, but it appears to work so I guess that's a limitation we have to roll with.<br />
<br />
So how do we address point 1)?<br />
<br />
I've used this technique before and it works here. We will create a directory symlink to a network file share where the users will have full permission to update the application. Since these updates occur 'as needed' the different environments may update at different times, this keeps them in sync across all of our Citrix servers since they will all point to the same location.<br />
<br />
I add the mklink command the DynamicDeploymentConfig.xml:<br />
<script class="brush: xml" type="syntaxhighlighter"><![CDATA[
<!-- Machine Scripts Example - customize and uncomment to use machine scripts>
<machinescripts>
<addpackage>
<path>C:\Windows\System32\cmd.exe</path>
<arguments>/c mklink /D C:\LOGIBEC \\citrixnas01\CTX_APPS\LOGIBEC</arguments>
<wait rollbackonerror=""false"" timeout=""30"/">
</wait></addpackage>
<removepackage>
<path>C:\Windows\System32\cmd.exe</path>
<arguments>/c rmdir /q C:\LOGIBEC</arguments>
<wait rollbackonerror=""false"" timeout=""60"/">
</wait></removepackage>
</machinescripts>
<!--
Terminate Child Processes
-->
<terminatechildprocesses>
<!--
<application Path="[{AppVPackageRoot}]\Contoso\ContosoApp.EXE" />
-->
</terminatechildprocesses>
<br />
]]></script>
<br />
And we are good to go!Trententhttp://www.blogger.com/profile/15791628156004881187noreply@blogger.com4tag:blogger.com,1999:blog-7977773.post-61426646920760776602016-02-03T15:50:00.001-07:002016-02-03T15:58:23.808-07:00The winlogon notification subscriber TermSrv failed a critical notification event.When launching a Citrix application a user was getting a the 'Citrix launch bar' then, after a few seconds, it would immediately go away. Checking the Application log in the event viewer displayed these entries:<br />
<br />
The winlogon notification subscriber TermSrv<termsrv> failed a critical notification event. Event ID 6001</termsrv><br />
The winlogon notification subscriber Sens<sens> failed a notification event. </sens>Event ID 6004<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhSS_Ep1Sg33IYCKtjIeZVrD16Ub1-ilVTxA9Su1uZsP6nsJfZELiAUpN2V-fXvtYAYpSQ0h9ISo04rcfrSZiDBhRorSqNB8ztizdyT-hjsdeDtTcAACFgd90WZss5ny1kXNANV/s1600/1.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="155" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhSS_Ep1Sg33IYCKtjIeZVrD16Ub1-ilVTxA9Su1uZsP6nsJfZELiAUpN2V-fXvtYAYpSQ0h9ISo04rcfrSZiDBhRorSqNB8ztizdyT-hjsdeDtTcAACFgd90WZss5ny1kXNANV/s320/1.PNG" width="320" /></a></div>
<br />
The root cause?<br />
<br />
A faulty path for the homedrive AD attribute:<br />
<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjL9dqoW-d0-YWQ1on3EO1iy88Utjy-nhTjbPTX0nxFabM4wlAnk6YLw0VzdL3-g8tfBFsy024RHx73b_Xh7N_ip9DnsWJGsFBg3z1M1WnOuWGfMKNRBtWLaJsx_x58LU-heQc4/s1600/2.PNG" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjL9dqoW-d0-YWQ1on3EO1iy88Utjy-nhTjbPTX0nxFabM4wlAnk6YLw0VzdL3-g8tfBFsy024RHx73b_Xh7N_ip9DnsWJGsFBg3z1M1WnOuWGfMKNRBtWLaJsx_x58LU-heQc4/s320/2.PNG" width="215" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">See that 'Connect' H: To 'Path'? That was a bad path.</td></tr>
</tbody></table>
<br />
Removing the attribute or fixing it so that it pointed to a path that the user has access to and exists resolved our issue immediately.Trententhttp://www.blogger.com/profile/15791628156004881187noreply@blogger.com1tag:blogger.com,1999:blog-7977773.post-17160002905630933992016-01-19T15:04:00.002-07:002016-01-19T15:09:22.746-07:00Citrix Director 7.7 is giving me artifacts!We are still in a pilot-preupgrade phase of Citrix Director 7.7 and found an issue where we were getting artifacts with IE11. The artifacts manifested themselves like so:<div>
<br /></div>
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj7sec27fmH6MgSE9RYV_RKR8tfeITAChVTVd0RP77GFcEyHDLSICmrpn8z6Au0jsFUmtVg7LmXMpaFX_OiNofehHj1BXib0wbOFhDUD_WbB_Rx8mchx37yYpAQ2uao0RxI7Kwa/s1600/desktop-director-bad.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="133" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj7sec27fmH6MgSE9RYV_RKR8tfeITAChVTVd0RP77GFcEyHDLSICmrpn8z6Au0jsFUmtVg7LmXMpaFX_OiNofehHj1BXib0wbOFhDUD_WbB_Rx8mchx37yYpAQ2uao0RxI7Kwa/s320/desktop-director-bad.png" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">This is wrong.</td></tr>
</tbody></table>
<div>
<br /></div>
<div>
<br /></div>
<div>
When the search box should look like this:</div>
<div>
<br /></div>
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjrEkqo_CIZdTKTsn2sRaD8PzQtKLipfMUaATi-JczonU3cITO3n9Nrt2gAMCk0wrhMhH-5C-almhqetAAIo2vXBHVo5jDKBqs6hlsL-ngyIEFmnIIyznDek-5ied35IJOs_6UI/s1600/director-good.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="180" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjrEkqo_CIZdTKTsn2sRaD8PzQtKLipfMUaATi-JczonU3cITO3n9Nrt2gAMCk0wrhMhH-5C-almhqetAAIo2vXBHVo5jDKBqs6hlsL-ngyIEFmnIIyznDek-5ied35IJOs_6UI/s320/director-good.png" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">This is right.</td></tr>
</tbody></table>
<div>
<br /></div>
<div>
This issue appears to be caused by a policy our organization uses to enable compatibility view for sites on the Local Intranet:</div>
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgYX1JOtGlbT6QkUANr8jocNC8kzTUtHSZIAHlIjG36yHToI3QA9vao4Y3WjlC0MTwUn699CX9qOqWt1Em7AOp0JTQJb89680houlnzZSLCrQcmLjDOmFUNqpvTRN3dmfcAKE0j/s1600/compatib.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgYX1JOtGlbT6QkUANr8jocNC8kzTUtHSZIAHlIjG36yHToI3QA9vao4Y3WjlC0MTwUn699CX9qOqWt1Em7AOp0JTQJb89680houlnzZSLCrQcmLjDOmFUNqpvTRN3dmfcAKE0j/s320/compatib.png" width="270" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">The Culprit</td></tr>
</tbody></table>
<div>
Citrix says the following about Director and 'Compatibility View':</div>
<br /><a href="https://www.citrix.com/blogs/2014/06/09/browser-best-practices-for-citrix-director-4/"><b>Director does not support Internet Explorer compatibility mode.</b> Please use the recommended browser settings. When you install Internet Explorer, accept the default to use the recommended security and compatibility settings. If you already installed the browser and chose not to use the recommended settings, go to Tools > Internet Options > Advanced > Reset and follow the instructions</a><div>
<br /></div>
<div>
Because we use a group policy to push this setting out, disabling it and re-enabling it on a site-per-site configuration isn't acceptable. There is an option to set the 'zone assignment' of our Citrix Director server to be on 'Trusted Sites' instead of 'Local Intranet' but this would be another policy that would have to be pushed out to the ~80,000 workstations we have. Instead, there is another option. We can edit the default.html file in the Citrix Director folder and add a line in the <head> section to tell IE to exclude this site from compatibility mode. To execute this:</head></div>
<div>
<br /></div>
<div>
Edit the Default.html file ("C:\inetpub\wwwroot\Director\default.html") and add this line:</div>
<br />
<script class="brush: js" type="syntaxhighlighter"><![CDATA[
<meta http-equiv="X-UA-Compatible" content="IE=9; IE=8; IE=EDGE" />
]]></script>
To the 'head' section. Example:<div>
<br /></div>
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhx-jwV53eOz4gmopHRkcHetoGAXTjswBoLpgGZ0IONEqfRGuL4Fjws0zxZ5EUR-8TzDEePhytk5uXhHrVNHrCNASIhJ8fxBKb0ocy76U5u1C_Zpx-0K7sUN8Y3Q-BeHZCkKGbU/s1600/Screen+Shot+2016-01-19+at+3.03.26+PM.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="143" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhx-jwV53eOz4gmopHRkcHetoGAXTjswBoLpgGZ0IONEqfRGuL4Fjws0zxZ5EUR-8TzDEePhytk5uXhHrVNHrCNASIhJ8fxBKb0ocy76U5u1C_Zpx-0K7sUN8Y3Q-BeHZCkKGbU/s320/Screen+Shot+2016-01-19+at+3.03.26+PM.png" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Add the line around here</td></tr>
</tbody></table>
<div>
Delete your cache and now your website will work without issue.</div>Trententhttp://www.blogger.com/profile/15791628156004881187noreply@blogger.com0tag:blogger.com,1999:blog-7977773.post-38525271020266838672016-01-15T14:59:00.001-07:002016-01-15T15:45:55.133-07:00Citrix Director 7.7 & XenApp 6.5Citrix has 'replaced' Edgesight with a new tool called Citrix <strike>Desktop</strike>Director. It's a monitoring tool that provides help desk or other type of technicians with data on what's going on in user sessions (when referring to XenApp). Although vastly inferior to <a href="http://controlup.com/">ControlUp</a>, it is free.<br />
<br />
But it's not without poor documentation and its own tales of woe. We have Citrix DesktopDirector 2.1 currently live in our environment. Our environment is purely XenApp 6.5 (at the moment).<br />
<br />
For version 2.1, logins are incredibly slow. Enumerating any sort of information on DesktopDirector is horribly slow. It's just incredi-bad.<br />
<br />
Enter Citrix Director <strike>7.6 </strike>7.7; lots of promises to overcome the failings of the previous version.<br />
<br />
First, installing Citrix Director 7.7 for XenApp 6.5:<br />
<br />
1) Launch the AutoRun (AutoSelect.exe) installation file<br />
<br />
2)<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi2T7gPY-OObActI1NqiKfOoAi7Dl0pNoVhhyphenhyphenLQjxav6dMA72_0WlPf5EzZizmwUgsfboLkHrQtPR808e9xQs0YYwy3t83b-L6gUJXrh-pD84Po7mY9P4upNncdeSO9ymnQljQQ/s1600/Picture1.png"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi2T7gPY-OObActI1NqiKfOoAi7Dl0pNoVhhyphenhyphenLQjxav6dMA72_0WlPf5EzZizmwUgsfboLkHrQtPR808e9xQs0YYwy3t83b-L6gUJXrh-pD84Po7mY9P4upNncdeSO9ymnQljQQ/s320/Picture1.png" /></a><br />
Select ‘<b>Start</b>’ for XenApp<br />
<br />
3)<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgEtCBmJS93HEeb0gm0CYTmxp5k7XiS8bMjoWlmsJDJtobpuRAFcWKp3zDp-SxO8inOp9bfJb9xqFYGMnaJIqLnHnrQ_lQNZ5wvvNJ3AmAB6P9xm2-ElKg5qNnjMHuaezaE3P7l/s1600/Picture2.png"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgEtCBmJS93HEeb0gm0CYTmxp5k7XiS8bMjoWlmsJDJtobpuRAFcWKp3zDp-SxO8inOp9bfJb9xqFYGMnaJIqLnHnrQ_lQNZ5wvvNJ3AmAB6P9xm2-ElKg5qNnjMHuaezaE3P7l/s320/Picture2.png" /></a><br />
Select ‘<b>Citrix Director</b>’<br />
<br />
<br />
4)<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEit5ik6GE99VkXS-oerEGSoh7Z3sgr_S2GYQG_OOmC8oOFaxffU6EzTNnIZLm_id6LVcVE4azLyiWT12XnJyqEYG2dF33fSXn_XERgdFNX1iU7YjfGic6LQXDxw-oUUI7NYzi5J/s1600/Picture3.png"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEit5ik6GE99VkXS-oerEGSoh7Z3sgr_S2GYQG_OOmC8oOFaxffU6EzTNnIZLm_id6LVcVE4azLyiWT12XnJyqEYG2dF33fSXn_XERgdFNX1iU7YjfGic6LQXDxw-oUUI7NYzi5J/s320/Picture3.png" /></a><br />
Agree to the licensing agreement and click ‘<b>Next</b>’<br />
<br />
<br />
5)<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiqgPM6uAq9Cx5Y_FVG_I2RD2rBfpBlm34LXZj8yhc20ABsjLInPqe5QDOSsPuTopZrFw8DsB2u_HK_tRLnXpbbtVNYzDJ3Ao95W9B7KH5FrVEaGFIdI_vDvVAwjaBlGzfixpE2/s1600/Picture4.png"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiqgPM6uAq9Cx5Y_FVG_I2RD2rBfpBlm34LXZj8yhc20ABsjLInPqe5QDOSsPuTopZrFw8DsB2u_HK_tRLnXpbbtVNYzDJ3Ao95W9B7KH5FrVEaGFIdI_vDvVAwjaBlGzfixpE2/s320/Picture4.png" /></a><br />
Select ‘<b>Next</b>’<br />
<br />
6)<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhhoHfmgex_7l7dmdQzB3po3jiGCTBFYz-C-xeKtrHppfuxWuxcLrEMMapjI7z43PgYhn5qrwuNSDDJv_5v7GROsgIq1PMjU113dC0gYOKq16PXKG_tqCEJaXtxHv3O02Vj92sj/s1600/Picture5.png"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhhoHfmgex_7l7dmdQzB3po3jiGCTBFYz-C-xeKtrHppfuxWuxcLrEMMapjI7z43PgYhn5qrwuNSDDJv_5v7GROsgIq1PMjU113dC0gYOKq16PXKG_tqCEJaXtxHv3O02Vj92sj/s320/Picture5.png" /></a><br />
Without entering any information, select ‘<b>Next</b>’<br />
<br />
7)<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjyOpimghja2hEVuHfgCi-HoDpoNOnPwBZrF8xamXzI8pRaNaSRL04zztZDg2EwuklfQU4iljCSjW0UwnTr9HNPs_vUuPBQzx0Udf8LhuM5JQG_BzH4gbLqRiFA_aNDQ3HKk082/s1600/Picture6.png"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjyOpimghja2hEVuHfgCi-HoDpoNOnPwBZrF8xamXzI8pRaNaSRL04zztZDg2EwuklfQU4iljCSjW0UwnTr9HNPs_vUuPBQzx0Udf8LhuM5JQG_BzH4gbLqRiFA_aNDQ3HKk082/s320/Picture6.png" /></a><br />
Select ‘<b>Next</b>’<br />
<br />
8)<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjEDrHsRByEoaoGVFWtfGfHw1W3GG89e3wrkrKvpqlhcmcF-dwKnanyaGt-f14IL3NM0d8i7t-MneJhHiAj9OWHKqpLB3A1eXVMJSy2wK09YE9mWG1zLlVoUIUmDyKHNtZTosra/s1600/Picture7.png"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjEDrHsRByEoaoGVFWtfGfHw1W3GG89e3wrkrKvpqlhcmcF-dwKnanyaGt-f14IL3NM0d8i7t-MneJhHiAj9OWHKqpLB3A1eXVMJSy2wK09YE9mWG1zLlVoUIUmDyKHNtZTosra/s320/Picture7.png" /></a><br />
Select ‘<b>Next</b>’ for the firewall rules<br />
<br />
9)<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhUD6uzVDvAfQ0ZxX5ae9zPq4J5l5LnWBeeNZ03czGjR0XNF-iZI3zr4pfgyS0IhgGYa-gQgRMBVP8YCJMIgUtw8c77jzLCxJH3ORZnYRwZ7zU0K48KpYMGaWlSWWMVbIxXGR7w/s1600/Picture8.png"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhUD6uzVDvAfQ0ZxX5ae9zPq4J5l5LnWBeeNZ03czGjR0XNF-iZI3zr4pfgyS0IhgGYa-gQgRMBVP8YCJMIgUtw8c77jzLCxJH3ORZnYRwZ7zU0K48KpYMGaWlSWWMVbIxXGR7w/s320/Picture8.png" /></a><br />
Select ‘<b>Install</b>’<br />
<br />
10) <a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjjnT-rm9mELdRcAnkd7wRmqxP_8iq_vwNjc3UB9PzPChp8dmeWzeVw7fUFPBbuq9kcwZKeBKf467E9YPp545pHAJZNo7LAxT4jvrUq9IV0C1WuvtD4xv_mV6IUtUZiP5nwKXCi/s1600/Picture9.png"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjjnT-rm9mELdRcAnkd7wRmqxP_8iq_vwNjc3UB9PzPChp8dmeWzeVw7fUFPBbuq9kcwZKeBKf467E9YPp545pHAJZNo7LAxT4jvrUq9IV0C1WuvtD4xv_mV6IUtUZiP5nwKXCi/s320/Picture9.png" /></a><br />
Wait for the install to complete<br />
<br />
<br />
11) <a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjM0TYYvnZs23EZjWF5E1lgWcJtbDaBTFm8u6UEIsRu1uqVcBNnSXTGf0KumBCpLA_PvMEkX7mVeOPQuAmp5vjtcc22Sc_NJ4Du3c-RA9pmZofuHmeK_DHq8AWFrDOACvxwH_T2/s1600/Picture10.png"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjM0TYYvnZs23EZjWF5E1lgWcJtbDaBTFm8u6UEIsRu1uqVcBNnSXTGf0KumBCpLA_PvMEkX7mVeOPQuAmp5vjtcc22Sc_NJ4Du3c-RA9pmZofuHmeK_DHq8AWFrDOACvxwH_T2/s320/Picture10.png" /></a><br />
Open <b>IIS Manager</b> on the Director Server. Select the <b>Director</b> site under <b>Default Web Site</b> and double-click on ‘<b>Application Settings</b>’<br />
<br />
<br />
12)<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiYexo9ccEU_Y6WSDU8ttCtgCSxQvWK9vnCwz_NyBgBTkMDdc4R7H_U-1_SEBe6O1RzitW0hivfyieEyvuHI2xDL2z5uRWcnqR7au-244DjS4eyeCd8LBK9gtC0r7GqgEeGhZ0S/s1600/Picture11.png"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiYexo9ccEU_Y6WSDU8ttCtgCSxQvWK9vnCwz_NyBgBTkMDdc4R7H_U-1_SEBe6O1RzitW0hivfyieEyvuHI2xDL2z5uRWcnqR7au-244DjS4eyeCd8LBK9gtC0r7GqgEeGhZ0S/s320/Picture11.png" /></a><br />
Under ‘<b>Actions</b>’ click ‘<b>Add</b>'<br />
<br />
13)<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgwnuGQ5Tg6cXMATW7TFhn9nmgU7DQl-4hDR7HPZuteVsSFYnY_BBP6061S160Z_ylxktFWc3rjXXUAQIYo1tjf73RZsCE4LrFbm8Ur467yQy465c4281cR9bfQdeURw4FdGLnM/s1600/Picture12.png"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgwnuGQ5Tg6cXMATW7TFhn9nmgU7DQl-4hDR7HPZuteVsSFYnY_BBP6061S160Z_ylxktFWc3rjXXUAQIYo1tjf73RZsCE4LrFbm8Ur467yQy465c4281cR9bfQdeURw4FdGLnM/s320/Picture12.png" /></a><br />
For ‘<b>Name</b>’ enter ‘<b>Service.AutoDiscoveryAddressesXA</b>’ and for value put the IP of the local ZDC server<br />
<br />
<br />
14)<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhr5y7IJtTb4fYPkeEJlpXVlFAauG5_KQCzrQBvExi_LDej3GXR3JBR0sg_esMtMWIkFuEA1za-HX5nDgyplmx0SN1m5IPnQcL1L-1oeBT4Z88_Zub6eQ_mSWPNYDbatj6hvvyb/s1600/Picture13.png"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhr5y7IJtTb4fYPkeEJlpXVlFAauG5_KQCzrQBvExi_LDej3GXR3JBR0sg_esMtMWIkFuEA1za-HX5nDgyplmx0SN1m5IPnQcL1L-1oeBT4Z88_Zub6eQ_mSWPNYDbatj6hvvyb/s320/Picture13.png" /></a><br />
If you are not setting up certificates on the server for SSL, you can disable the SSL verification by changing the UI.EnableSslCheck to false.<br />
<br />
15) Reset IIS from the command line.<br />
<br />
16) <a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjMv8sKBvi8VCVYuF2n6j1oebjwiwkFtCNCK51o4OxYM9-Jag0s8u4SRe2fpFiOaHsfIlT63Gml5fRv7kvmNYjGZftJJ9n_65zyNfITXVHu9GmdUsZ2B__zVt0aujky_6gmbHfV/s1600/Screen+Shot+2016-01-13+at+9.41.03+PM.png"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjMv8sKBvi8VCVYuF2n6j1oebjwiwkFtCNCK51o4OxYM9-Jag0s8u4SRe2fpFiOaHsfIlT63Gml5fRv7kvmNYjGZftJJ9n_65zyNfITXVHu9GmdUsZ2B__zVt0aujky_6gmbHfV/s320/Screen+Shot+2016-01-13+at+9.41.03+PM.png" /></a><br />
On EACH XenApp server, install the <b>Director WMI Provider</b> (DirectorWMIProvider_x64.msi for 64bit OS's and DirectorWMIProvider_x86.msi for 32bit OS's). No reboot is needed, it takes effect immediately.<br />
<br />
17) Enable WinRM on each XenApp server. In a command prompt run:<br />
'winrm qc'<br />
<br />
18) Configure WinRM with the appropriate permissions:<br />
ConfigRemoteMgmt.exe /configwinrmuser HEALTHY\DesktopDirector.TST /all<br />
<br />
<b>**A NOTE ABOUT CONFIGREMOTEMGMT.EXE**</b><br />
<br />
<br />
Ensure you use the latest version you can find. For XenApp/XenDesktop 7.7 the version that comes with it is:<br />
<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg5Gbk0mFK4w-ud_3XJdp9R1XNjsHiHG0WUlP7LFWiNb-KPllX8auU9amuj4aCkV470E_k-oUja-4nS5FNacaf1YckCwoAI1BmHkBPnv3hFmUAqBtr1VKbkjzMDcgSTCUIPViBz/s1600/Screen+Shot+2016-01-13+at+9.49.58+PM.png"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg5Gbk0mFK4w-ud_3XJdp9R1XNjsHiHG0WUlP7LFWiNb-KPllX8auU9amuj4aCkV470E_k-oUja-4nS5FNacaf1YckCwoAI1BmHkBPnv3hFmUAqBtr1VKbkjzMDcgSTCUIPViBz/s320/Screen+Shot+2016-01-13+at+9.49.58+PM.png" /></a><br />
<br />
It has been <a href="http://support.citrix.com/article/CTX131165">revised as time</a> has gone on and numerous bug fixes have been implemented. We implemented a script to update our WinRM so all of our XenApp servers would have the user configured. We didn't include checking, we just assumed if a group was added it would not be added again. With an older version of ConfigRemoteMgmt.exe this was an incorrect assumption and our WinRM SDDL became so large that the command line that ConfigRemoteMgmt.exe generates for winrm.cmd breaks the command line. You see, ConfigRemoteMgmt.exe is also a front end to "<b>C:\Windows\system32\winrm.cmd</b>". Here is the command it generates:<br />
<br />
<span style="font-family: Courier New, Courier, monospace;">C:\Windows\system32\cmd.exe /c ""C:\Windows\system32\winrm.cmd" set winrm/config/service @{RootSDDL="O:NSG:BAD:P(A;;GA;;;<b>S-1-5-21-38857442-2693285798-3636612711-99999999</b>)(A;;GA;;;BA)S:P(AU;FA;GA;;;WD)(AU;SA;GXGW;;;WD)"}"</span><br />
<br />
The part I bolded is the GUID of the object you pass in the /configwinrmuser. The ConfigRemoteMgmt.exe takes your object and converts it to a GUID and then sets the SDDL using the native Windows tools. The bug in a pervious version of this tool is that it would add another GUID, even if one already existed. So in the buggy version the next command would be this:<br />
<br />
<span style="font-family: Courier New, Courier, monospace;">C:\Windows\system32\cmd.exe /c ""C:\Windows\system32\winrm.cmd" set winrm/config/service @{RootSDDL="O:NSG:BAD:P(A;;GA;;;<b>S-1-5-21-38857442-2693285798-3636612711-99999999</b>)(A;;GA;;;<b>S-1-5-21-38857442-2693285798-3636612711-99999999</b>)(A;;GA;;;BA)S:P(AU;FA;GA;;;WD)(AU;SA;GXGW;;;WD)"}"</span><br />
<br />
And so on. Eventually, this causes WinRM to fail and it will just hang at this point:<br />
<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhwNGTQRPaln2PPUpvQXPoYM03ViVUexn0IokSUKUpz5z_loKB_1EtJG2-Bbk75UjUpM5NpzH2SYdcw0D7USIVYwMCuYKc5GMKTaIbEPgcVa-lyBhyphenhyphenPcKKwXem1R1TOH7r6iF7a/s1600/Screen+Shot+2016-01-13+at+10.03.42+PM.png"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhwNGTQRPaln2PPUpvQXPoYM03ViVUexn0IokSUKUpz5z_loKB_1EtJG2-Bbk75UjUpM5NpzH2SYdcw0D7USIVYwMCuYKc5GMKTaIbEPgcVa-lyBhyphenhyphenPcKKwXem1R1TOH7r6iF7a/s320/Screen+Shot+2016-01-13+at+10.03.42+PM.png" /></a><br />
<br />
To check your WinRM Root SDDL, execute this command:<br />
<br />
<span style="font-family: Courier New, Courier, monospace;">"C:\Windows\system32\winrm.cmd" get winrm/config/service</span><br />
<br />
If you have an output similar to this, then you have a problem:<br />
<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiLk2KYljxceti5OBcpV2yNoUWhbzEyZnH25fijbZ_8obrgff9BPJe8gBjJ-xsACAh7izWPz52pwWJbp8hIYYMp1xhDSVBSWPh9S-mxQTVYzPzniF8ofCwROLWb-Fc-5tzBv7pR/s1600/Screen+Shot+2016-01-13+at+10.06.22+PM.png"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiLk2KYljxceti5OBcpV2yNoUWhbzEyZnH25fijbZ_8obrgff9BPJe8gBjJ-xsACAh7izWPz52pwWJbp8hIYYMp1xhDSVBSWPh9S-mxQTVYzPzniF8ofCwROLWb-Fc-5tzBv7pR/s320/Screen+Shot+2016-01-13+at+10.06.22+PM.png" /></a><br />
<br />
<br />
Fortunately, it's a super easy fix. If you run the command with a single GUID it all gets reset:<br />
<br />
<span style="font-family: Courier New, Courier, monospace;">C:\Windows\system32\cmd.exe /c ""C:\Windows\system32\winrm.cmd" set winrm/config/service @{RootSDDL="O:NSG:BAD:P(A;;GA;;;BA)S:P(AU;FA;GA;;;WD)(AU;SA;GXGW;;;WD)"}"</span><br />
<br />
<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhq_rrYl3OwWChhMA1tJF_nqH-NBnhIdKT1ZzrO-IT4QiCEydf4AvbYeJwBTGs8TpT1gCY2Dno79c2WBRtWqzVswcfwP5OyBv5dQQgoKOR5Ic6e9UcwLTsQDvnWz-ck1gmrProE/s1600/Screen+Shot+2016-01-13+at+10.07.59+PM.png"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhq_rrYl3OwWChhMA1tJF_nqH-NBnhIdKT1ZzrO-IT4QiCEydf4AvbYeJwBTGs8TpT1gCY2Dno79c2WBRtWqzVswcfwP5OyBv5dQQgoKOR5Ic6e9UcwLTsQDvnWz-ck1gmrProE/s320/Screen+Shot+2016-01-13+at+10.07.59+PM.png" /></a><br />
<br />
And now you can execute the ConfigRemoteMgmt.exe command again. The new version of ConfigRemoteMgmt.exe doesn't seem to just 'stack' the new version on top.<br />
<br />
<br />
<b>/**A NOTE ABOUT CONFIGREMOTEMGMT.EXE**</b><br />
<br />
Now that you have WinRM configured, Director installed, you login and it works. So you try with a HelpDesk account and it fails:<br />
<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<iframe allowfullscreen="" class="YOUTUBE-iframe-video" data-thumbnail-src="https://i.ytimg.com/vi/5WFX_L5S0gQ/0.jpg" frameborder="0" height="266" src="https://www.youtube.com/embed/5WFX_L5S0gQ?feature=player_embedded" width="320"></iframe></div>
<br />
<br />
In order to trouble shoot this, we need to turn logging on for Director. To do so, go into IIS Manager Console, to the '<b>Director</b>' Site, and double click on <b>Application Settings</b>. Turn on the following "Log." settings:<br />
<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg6kLYD_H6EAvoGBmC43bu5coUeNqA7uIa5fuZ2uewhjZyVNYgpX3FQ-92cKeI5Fkth2r-Jc-848HIJtVYnbSYTLiLYBk2WF0eLf5XeMFuCDxauBbTHSAoVXQW-4x0j1hxeCeOo/s1600/Screen+Shot+2016-01-13+at+10.22.55+PM.png"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg6kLYD_H6EAvoGBmC43bu5coUeNqA7uIa5fuZ2uewhjZyVNYgpX3FQ-92cKeI5Fkth2r-Jc-848HIJtVYnbSYTLiLYBk2WF0eLf5XeMFuCDxauBbTHSAoVXQW-4x0j1hxeCeOo/s320/Screen+Shot+2016-01-13+at+10.22.55+PM.png" /></a><br />
<br />
Now, create the folder you specified the log will be captured in and set the following permissions on it:<br />
<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhbK9j28186gHFbHgrOvj1pK-6qziMpP4SFpv_uyK4zeGjBRlEwrg7ny3oVptwyZwj2SfIzZZv1esZoa4Y6jZwKhQbptfSeYMC1U1cpS4MtEoAMlvh-CygpduzSj1fiFTo3-VVF/s1600/Screen+Shot+2016-01-13+at+10.24.28+PM.png"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhbK9j28186gHFbHgrOvj1pK-6qziMpP4SFpv_uyK4zeGjBRlEwrg7ny3oVptwyZwj2SfIzZZv1esZoa4Y6jZwKhQbptfSeYMC1U1cpS4MtEoAMlvh-CygpduzSj1fiFTo3-VVF/s320/Screen+Shot+2016-01-13+at+10.24.28+PM.png" /></a><br />
<br />
Note: The permissions are %COMPUTERNAME%\IIS_USERS<br />
<br />
Restart IIS and attempt to login again. You should get a log file generated with content. A failed login had this output:<br />
<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh8-rGjdIKda1Qoo6J70vSwK7X83M2J4IkPpbMrIHNBtDGYOwo4CCTluuccie4nMSTJ7tqrVY_8row91t0GEnwTgxgUu5tgQNnzLlw7fEYnbgFun1hrSbVoSSjQFuZpWuuyFGly/s1600/Screen+Shot+2016-01-13+at+10.28.18+PM.png"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh8-rGjdIKda1Qoo6J70vSwK7X83M2J4IkPpbMrIHNBtDGYOwo4CCTluuccie4nMSTJ7tqrVY_8row91t0GEnwTgxgUu5tgQNnzLlw7fEYnbgFun1hrSbVoSSjQFuZpWuuyFGly/s320/Screen+Shot+2016-01-13+at+10.28.18+PM.png" /></a><br />
<br />
And a succesful login had this output:<br />
<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjzDCzjGe-Py14F8D85pF6zNAfDvUbP4pszWXjNsl9MY21V5k-_ysHBpZytrvUH8BJ_j9R90CL_0DfU7K-PG5FzmGj92w5aYxceexW5kYq4mFnNJrm6bb3poajep8lJv__sW45_/s1600/Screen+Shot+2016-01-13+at+10.28.05+PM.png"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjzDCzjGe-Py14F8D85pF6zNAfDvUbP4pszWXjNsl9MY21V5k-_ysHBpZytrvUH8BJ_j9R90CL_0DfU7K-PG5FzmGj92w5aYxceexW5kYq4mFnNJrm6bb3poajep8lJv__sW45_/s320/Screen+Shot+2016-01-13+at+10.28.05+PM.png" /></a><br />
<br />
I highlighted the lines in the successful output that showed the command succeeding and the output from that. So why did this fail? The one account "adtest91" is setup as a 'help desk' style account and has 'custom permissions'; essentially 'View-only' but with some categories removed altogether. Could this be permissions based? The odd thing is DesktopDirector 2.1 works without issue with this exact same configuration.<br />
<br />
Fortunately, Citrix tries to make this easy to troubleshoot. I will login to the ZDC and start a Citrix PowerShell session with "adtest91" and run the command it supposedly fails on:<br />
<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhI5BjYJlsOrVK9dur64FlgHXBtzaWQQZP1eHwg9_mSvRvvVPzgNcGxaVBNj4SM8o0TX7_nS6D0WShCt_X71Uj8rT7s3c7aOIHZMFrKlKb1ZokxiBW5AbrHE9-qG4jIpfT-xV1K/s1600/Screen+Shot+2016-01-13+at+10.33.57+PM.png"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhI5BjYJlsOrVK9dur64FlgHXBtzaWQQZP1eHwg9_mSvRvvVPzgNcGxaVBNj4SM8o0TX7_nS6D0WShCt_X71Uj8rT7s3c7aOIHZMFrKlKb1ZokxiBW5AbrHE9-qG4jIpfT-xV1K/s320/Screen+Shot+2016-01-13+at+10.33.57+PM.png" /></a><br />
<br />
Well, at least it appears consistent. So, apparently, we need to get this command working. My first try at troubleshooting was to login to the AppCenter console, go to Administrators and get properties on this account, and change it's 'Privileges' from <b>Custom</b> to <b>Full</b>:<br />
<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiO0hRZ7rSWeky-SRRe9S8-JJjpFBoOxAcz6xLuFVjRI-atWIkOec-qhnXJWLad0xmFcYxGtODLPz0ZgX9LLHyKkGd3KInPKZbN9pUfoNbFzbd9DbKYFt6PsSp_I2QyKiu7heTM/s1600/Screen+Shot+2016-01-13+at+10.36.17+PM.png"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiO0hRZ7rSWeky-SRRe9S8-JJjpFBoOxAcz6xLuFVjRI-atWIkOec-qhnXJWLad0xmFcYxGtODLPz0ZgX9LLHyKkGd3KInPKZbN9pUfoNbFzbd9DbKYFt6PsSp_I2QyKiu7heTM/s320/Screen+Shot+2016-01-13+at+10.36.17+PM.png" /></a><br />
<br />
When I attempted to login it worked! So it's definitely a permission issue. I went back to Powershell and executed the same command:<br />
<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiTuzkoj08oU9ofgzLwb3tURO9Z3UcLFh0fI6tsuTZHt71unx33v-blS2mmWzrd5NpTHbfX3H8tIxzScI29G3qFwOQcCLz839lnq7jUHeXsfb-o9WnuTlhie_9p0uNk9UXr9Ctg/s1600/Screen+Shot+2016-01-13+at+10.42.10+PM.png"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiTuzkoj08oU9ofgzLwb3tURO9Z3UcLFh0fI6tsuTZHt71unx33v-blS2mmWzrd5NpTHbfX3H8tIxzScI29G3qFwOQcCLz839lnq7jUHeXsfb-o9WnuTlhie_9p0uNk9UXr9Ctg/s320/Screen+Shot+2016-01-13+at+10.42.10+PM.png" /></a><br />
<br />
Success!<br />
<br />
So if the Powershell command specified in the log file works then 'Director' should work, and so far that is what it looks like. Now I wanted to narrow down *which* permission does this as we do not want our Help Desk to have full control over the farm. The, very obvious, first thing that stood out was:<br />
<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjTOfm1_AMx-l17rMoITIchcEzxG7EdB132ow3U6eyfYpdAeNYcH2jXQiw1JwPa_RV0Z2QwTWgQKmlu-33n34Tu_OL5wcb-eGckpCtdfAJegaKrBBaOWUx5J8LGZm3gtl9KufLb/s1600/Screen+Shot+2016-01-13+at+10.45.05+PM.png"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjTOfm1_AMx-l17rMoITIchcEzxG7EdB132ow3U6eyfYpdAeNYcH2jXQiw1JwPa_RV0Z2QwTWgQKmlu-33n34Tu_OL5wcb-eGckpCtdfAJegaKrBBaOWUx5J8LGZm3gtl9KufLb/s320/Screen+Shot+2016-01-13+at+10.45.05+PM.png" /></a><br />
<br />
<br />
"<b>Edit Zone Settings</b>." We are having issues enumerating Zones, perhaps this setting enables you to *read* zones? I enabled this setting and retested:<br />
<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgWJRosZsH27ON5c49eH3_77rzSUMp5eezJE7wPtqccne8zIYzF9RmGsKsu-FRnSv126AxufVTKCWmCTqQbvkRAH8r3U5U7gBNb_F5E6ul5SkbzEKRhgIVuo9JDj2XtAfWWHBtx/s1600/Screen+Shot+2016-01-13+at+10.46.58+PM.png"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgWJRosZsH27ON5c49eH3_77rzSUMp5eezJE7wPtqccne8zIYzF9RmGsKsu-FRnSv126AxufVTKCWmCTqQbvkRAH8r3U5U7gBNb_F5E6ul5SkbzEKRhgIVuo9JDj2XtAfWWHBtx/s320/Screen+Shot+2016-01-13+at+10.46.58+PM.png" /></a><br />
<br />
Success! And our 'Help Desk' account can now login to Director.<br />
<br />
We don't really want Help Desk to have the ability to 'Edit' Zones but I don't see a 'Read-only' permission so we may have to live with it. <br />
<br />
So now we've logged into Director and we enumerate an account but we get this message:<br />
<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgbu15z3WacTV2thIqDRMgEfZGeRn8uDvtmvfHvu2qPq-JZNefsGCwcOAHGbGVWVTDvGhn7cRBs5QAYWyEKgLtNX7GjfnUrFz5_ly13wwdlPuAUdC2X-GFQagIKlM7cbl9aid5i/s1600/Screen+Shot+2016-01-13+at+10.49.51+PM.png"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgbu15z3WacTV2thIqDRMgEfZGeRn8uDvtmvfHvu2qPq-JZNefsGCwcOAHGbGVWVTDvGhn7cRBs5QAYWyEKgLtNX7GjfnUrFz5_ly13wwdlPuAUdC2X-GFQagIKlM7cbl9aid5i/s320/Screen+Shot+2016-01-13+at+10.49.51+PM.png" /></a> <br />
<br />
<br />
Cannot retrieve the data. Cannot find the referenced object. View Director server event logs for further information. <br />
<br />
<br />
The IIS logging shows:<br />
<br />
<br />
<script class="brush: powershell" type="syntaxhighlighter"><![CDATA[
01/14/2016 08:42:30.5003 : [t:9, s:tnccy45w1lfhxwkzaq0m0geh] <<<<<<<< WMI SELECT Query will be routed through WinRM Connector >>>>>>>>>
01/14/2016 08:42:30.5159 : [t:9, s:tnccy45w1lfhxwkzaq0m0geh] GetConnector called. connectionAddress = '(http://wsctxapp303t.healthy.bewell.ca:5985/wsman,6.1.7601)'
01/14/2016 08:42:30.5159 : [t:9, s:tnccy45w1lfhxwkzaq0m0geh] Setting 'Connector.WinRM.Timeout' has value '6000'
01/14/2016 08:42:30.5159 : [t:9, s:tnccy45w1lfhxwkzaq0m0geh] Setting 'Connector.WinRM.Ports' has value '5985'
01/14/2016 08:42:30.5159 : [t:9, s:tnccy45w1lfhxwkzaq0m0geh] New connector created for connectionAddress = '(http://wsctxapp303t.healthy.bewell.ca:5985/wsman,6.1.7601)'
01/14/2016 08:42:30.5159 : [t:9, s:tnccy45w1lfhxwkzaq0m0geh] GetConnector returning ...
01/14/2016 08:42:30.5159 : [t:9, s:tnccy45w1lfhxwkzaq0m0geh] WinRmWqlQuery called
01/14/2016 08:42:30.5159 : [t:9, s:tnccy45w1lfhxwkzaq0m0geh] query: SELECT * FROM Citrix_Application WHERE SessionId='5'
01/14/2016 08:42:30.5159 : [t:9, s:tnccy45w1lfhxwkzaq0m0geh] wqlUri: http://schemas.microsoft.com/wbem/wsman/1/wmi/root/citrix/director/*
01/14/2016 08:42:30.5159 : [t:8, s:tnccy45w1lfhxwkzaq0m0geh] GetSessions(serverName,sessionId) returning
01/14/2016 08:42:30.5159 : [t:8, s:tnccy45w1lfhxwkzaq0m0geh] Marking the Connector as active by removing it from failed connectors list
01/14/2016 08:42:30.5159 : [t:8, s:tnccy45w1lfhxwkzaq0m0geh] GetConnector called. connectionAddress = '(net.tcp://wsctxzdc301t.healthy.bewell.ca:2513/Citrix/XenAppCommands,)'
01/14/2016 08:42:30.5159 : [t:8, s:tnccy45w1lfhxwkzaq0m0geh] GetConnector returning ...
01/14/2016 08:42:30.5159 : [t:8, s:tnccy45w1lfhxwkzaq0m0geh] GetApplications(browserNames) called
01/14/2016 08:42:30.5159 : [t:8, s:tnccy45w1lfhxwkzaq0m0geh] PowerShell equivalent: Get-XAApplication-BrowserName Philips PACS Enterprise - CHI
01/14/2016 08:42:30.5316 : [t:9, s:tnccy45w1lfhxwkzaq0m0geh] WinRMWqlQueryExecute called
01/14/2016 08:42:30.5316 : [t:9, s:tnccy45w1lfhxwkzaq0m0geh] WinRMConnector.HostWithPort : http://wsctxapp303t.healthy.bewell.ca:5985/wsman
01/14/2016 08:42:30.5316 : [t:8, s:tnccy45w1lfhxwkzaq0m0geh] GetApplications(browserNames) returning
01/14/2016 08:42:30.5316 : [t:8, s:tnccy45w1lfhxwkzaq0m0geh] Marking the Connector as active by removing it from failed connectors list
01/14/2016 08:42:30.5316 : [t:8, s:tnccy45w1lfhxwkzaq0m0geh] XAConsoleDao GetSessionFolderPaths(string farmId, string machineId, string sessionId) returning...
01/14/2016 08:42:30.5472 : [t:9, s:tnccy45w1lfhxwkzaq0m0geh] WinRmWqlQuery: COMException caught: message is: An internal error occurred. (Exception from HRESULT: 0x8007054F) , errorCode is: -2147023537
01/14/2016 08:42:30.5472 : [t:8, s:tnccy45w1lfhxwkzaq0m0geh] XAConsoleDao GetAuthorizationData() returning
01/14/2016 08:42:30.5472 : [t:8, s:tnccy45w1lfhxwkzaq0m0geh] XAConsoleDao GetUserSessionActionAuthorizationAndAvailabilityData(string farmId, string machineId, string sessionId) returning
01/14/2016 08:42:30.5472 : [t:8, s:tnccy45w1lfhxwkzaq0m0geh] EXIT: GetIMASessionActionAuthorizationAndAvailabilityData service returning
01/14/2016 08:42:30.5472 : [t:9, s:tnccy45w1lfhxwkzaq0m0geh] RecordEvent called
01/14/2016 08:42:30.5628 : [t:9, s:tnccy45w1lfhxwkzaq0m0geh] ShouldSuppressEvent called
01/14/2016 08:42:30.5628 : [t:9, s:tnccy45w1lfhxwkzaq0m0geh] Recording last logged time for event 4
01/14/2016 08:42:30.5628 : [t:9, s:tnccy45w1lfhxwkzaq0m0geh] ShouldSuppressEvent returning: False
01/14/2016 08:42:30.5628 : [t:9, s:tnccy45w1lfhxwkzaq0m0geh] RecordEvent returning
01/14/2016 08:42:30.5628 : [t:9, s:tnccy45w1lfhxwkzaq0m0geh] Dmc Service error
Citrix.Dmc.Common.ConnectorException: Exception of type 'Citrix.Dmc.Common.NotFoundException' was thrown. -</script> Citrix.Dmc.Common.NotFoundException: Exception of type 'Citrix.Dmc.Common.NotFoundException' was thrown.
at Citrix.Dmc.Connector.WinRMConnector.WinRMWqlQueryExecute(String query, String wqlUri)
at Citrix.Dmc.Connector.WinRMQueryThrottle.ExecuteQuery(String query, String wqlUri, Int32 timeout, Nullable`1 refreshTimeoutInSec, WinRMQueryInvoker invoker)
at Citrix.Dmc.Connector.WinRMConnector.WinRMWqlQuery(String query, String wqlUri, Nullable`1 refreshIntervalInSec)
at Citrix.Dmc.Connector.WinRMConnector.WinRMWqlQuery(String query, String wqlUri)
at Citrix.Dmc.Common.ConnectorWrapper`1.Invoke[TReturn](Func`2 method)
--- End of inner exception stack trace ---
at Citrix.Dmc.Common.ConnectorWrapper`1.Invoke[TReturn](Func`2 method)
at Citrix.Dmc.WebService.Wmi.WinRMConnectorQuery.ExecuteSelectQuery(String resourceUri, String className, String[] attributes, String whereClause, Nullable`1 timeoutInSec)
at Citrix.Dmc.WebService.Wmi.VDAMachineDao.ExecuteSelectQuery(String resourceUri, String className, String[] attributes, String whereClause, Nullable`1 timeoutInSec)
at Citrix.Dmc.WebService.Wmi.VDAMachineDao.GetRunningApplicationsData(String sessionId)
at Citrix.Dmc.WebService.XAConsoleDao.GetRunningApplicationsData(String farmId, String machineId, String sessionId, Boolean detailed)
at Citrix.Dmc.WebService.ConsoleService.GetRunningIMAApplicationsData(String farmId, String machineId, String sessionId, Boolean detailed)
01/14/2016 08:42:30.5628 : [t:9, s:tnccy45w1lfhxwkzaq0m0geh] Fault mapper Convert method called
01/14/2016 08:42:30.5628 : [t:9, s:tnccy45w1lfhxwkzaq0m0geh] Service exception is mapped to fault error code 104
01/14/2016 08:42:30.5628 : [t:9, s:tnccy45w1lfhxwkzaq0m0geh] Fault mapper Convert method returning
01/14/2016 08:42:30.5784 : [t:9, s:tnccy45w1lfhxwkzaq0m0geh] DmcWebErrorHandler channel level error
System.ServiceModel.FaultException`1[Citrix.Dmc.WebService.DmcServiceFault]: The creator of this fault did not specify a Reason. (Fault Detail is equal to Citrix.Dmc.WebService.DmcServiceFault).
]]><br />
-->
<br />
<br />
And the event log shows:<br />
<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhWQrlw4WlWOUypVumwA3J6XFw8_p7ixAucrqj1jqERVhXJpd2QWZs0nspoHs9SHaLO1UihSq7NiCk5C_MwlEKr81TJXs3ht0npQkbRtg-2Wo1xnqs0_xO-0dYjVtjg0NkzKGMW/s1600/Screen+Shot+2016-01-13+at+10.52.17+PM.png"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhWQrlw4WlWOUypVumwA3J6XFw8_p7ixAucrqj1jqERVhXJpd2QWZs0nspoHs9SHaLO1UihSq7NiCk5C_MwlEKr81TJXs3ht0npQkbRtg-2Wo1xnqs0_xO-0dYjVtjg0NkzKGMW/s320/Screen+Shot+2016-01-13+at+10.52.17+PM.png" /></a><br />
<br />
The requested data could not be found in the data 'The virtual desktop via WinRM service reported an exception. See the event log for more information.' ('http://WSCTXZDC301T.healthy.bewell.ca:5985/wsman').<br />
<br />
<span style="font-family: Courier New, Courier, monospace; font-size: x-small;">User: 'HEALTHY\adtest91'</span><br />
<span style="font-family: Courier New, Courier, monospace; font-size: x-small;"><br /></span>
<span style="font-family: Courier New, Courier, monospace; font-size: x-small;">Console operation: 'Retrieving running application details for IMA Session…'</span><br />
<span style="font-family: Courier New, Courier, monospace; font-size: x-small;"><br /></span>
<span style="font-family: Courier New, Courier, monospace; font-size: x-small;">Additional information:</span><br />
<span style="font-family: Courier New, Courier, monospace; font-size: x-small;"><br /></span>
<span style="font-family: Courier New, Courier, monospace; font-size: x-small;">'Exception of type 'Citrix.Dmc.Common.NotFoundException' was thrown.'</span><br />
<br />
When I got this message with my 'Administrator' account I installed the Director WMI Provider and it started working. But with this 'limited' user account I was getting an this error. Amazingly, this error goes away as soon as a user logs in to Citrix Director webpage, <b>who would also be a local administrator on the Director server</b>. After searching and searching and troubleshooting and scanning and trying various things to get this working, the only thing that would work was to grant our Director group admin privileges on the Director web server. I <a href="https://support.software.dell.com/kb/154066">finally stumbled across another article</a> that reaffirmed that the only solution is to have the users be local admins on the web server.<br />
<br />
<a href="https://support.software.dell.com/kb/154066">https://support.software.dell.com/kb/154066</a><br />
<br />
<br />
To test WinRM the following command can be used:<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiVDp1ZQriBbwjuT5UmpCDQGWwruipZPN936x1rUABbQyQidUYirNHOYrA9MsNYr_ooqc-vN0hPqmbYs4znZ5ZrAZFuiyCrpUZ3USE3JhAS6pcuOI4fDlIQrPQO6w6gVHdGXG4e/s1600/Screen+Shot+2016-01-15+at+2.46.51+PM.png" style="margin-left: auto; margin-right: auto;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiVDp1ZQriBbwjuT5UmpCDQGWwruipZPN936x1rUABbQyQidUYirNHOYrA9MsNYr_ooqc-vN0hPqmbYs4znZ5ZrAZFuiyCrpUZ3USE3JhAS6pcuOI4fDlIQrPQO6w6gVHdGXG4e/s320/Screen+Shot+2016-01-15+at+2.46.51+PM.png" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">winrm get winrm/config -r:%server% -- Non-administrator user gets access is denied making WinRM queries</td></tr>
</tbody></table>
<br />
<br />
This error, though, is only if you set Connector.WinRM.Identity as 'User' and those users are not Administrators. The fix, is to put your users into a group and make them a local admin on the Director server.Trententhttp://www.blogger.com/profile/15791628156004881187noreply@blogger.com2tag:blogger.com,1999:blog-7977773.post-32678140575524758582015-12-18T23:27:00.001-07:002015-12-18T23:27:08.621-07:00Help! My Citrix application is running slow (Meditech, Citrix, Imprivata)We have an application (Meditech) that users have reported as performing poorly in Citrix. They were able to confirm the poor performance by comparing it to a desktop that had the same software installed. I was brought on to try and understand these performance differences and why Citrix would be performing so much worse. To measure the performance, the user took me to a screen where they held down a key on the keyboard to increment a counter in the software. When holding the key down on the desktop the counter was quick and incremented at a steady pace, on Citrix it seemed OK at first but then slowed as time went on. To illustrate these performance differences, I made a video:<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<iframe width="320" height="266" class="YOUTUBE-iframe-video" data-thumbnail-src="https://i.ytimg.com/vi/ApPoc3pSvJg/0.jpg" src="https://www.youtube.com/embed/ApPoc3pSvJg?feature=player_embedded" frameborder="0" allowfullscreen></iframe></div>
<br />
<br />
So we definitely have a problem. My first steps on troubleshooting this problem was to compare the differences between the desktop and the VM. The VM had server processors but they were older, and at less GHz at 2.6GHz for the server. The desktop had 3.4GHz processors with a newer generation. If the processing is NOT latent sensitive then the faster processor's can make a difference, and the CPUMark had them at 1500 and 2100 (~40% difference). At first glance, this seems like it could be the difference in our timings but it's still too drastic at ~5s vs ~20s, a 400% difference. To try and narrow the difference I took the application to a completely bare server with no software on it what-so-ever and reran the test. It completed in about ~5-6s. The processor it ran on was comparable to the original server processor but ran at 2.7GHz instead. The processor was not running at nearly enough speed to make up the difference, something else must be consuming those cycles.<br />
<br />
At this point I procmon'ed the benchmark and came up with the following:<br />
<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEghX_SUri6XIpOY_mvBpKMc4XVKtX4-5IZCaQcNRDjOazLEsg_xHvEGUnQGGhf_8yXdRF5uO72ekdQkVWBz8d7SwkLCVvZPkub3n-CpcI4K6uGrg8Lo1D3a7sD41T3k_yvurkoK/s1600/Screen+Shot+2015-12-18+at+10.54.50+PM.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="70" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEghX_SUri6XIpOY_mvBpKMc4XVKtX4-5IZCaQcNRDjOazLEsg_xHvEGUnQGGhf_8yXdRF5uO72ekdQkVWBz8d7SwkLCVvZPkub3n-CpcI4K6uGrg8Lo1D3a7sD41T3k_yvurkoK/s320/Screen+Shot+2015-12-18+at+10.54.50+PM.png" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">(PID 6660 is the process that the benchmark runs against)</td></tr>
</tbody></table>
<br />
<br />
Very obviously, the pattern of each key stroke on the Citrix server is present with the initial pattern highlighted:<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhD98qKj4niW_3z14HawjovIPAe-aMDtOqDwfrWleQFKE_E_jZSshd9r3iYauYEdZ2P_64pDpsBa813A3vYgnMms88xeNyQMoCNaQm5ihr1WjlOOn4_Z4Xu9U5SRNE2m8nKJIX7/s1600/Screen+Shot+2015-12-18+at+10.58.44+PM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="273" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhD98qKj4niW_3z14HawjovIPAe-aMDtOqDwfrWleQFKE_E_jZSshd9r3iYauYEdZ2P_64pDpsBa813A3vYgnMms88xeNyQMoCNaQm5ihr1WjlOOn4_Z4Xu9U5SRNE2m8nKJIX7/s320/Screen+Shot+2015-12-18+at+10.58.44+PM.png" width="320" /></a></div>
<br />
About 400ms from each key stroke to when the next one is registered. So what is delaying the 400ms? From my experience, unexplained delays are CPU related. I then looked at the process activity summary to see if I can find the bottleneck:<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiRZ_jEHuF4qnBWJiARW5xlZE69sP22LnIpPBRM2B9AE1azv4zVHOy1oJD39Jf4z-ddOQqRsAsUla1qnS7TKZD9k0jYbyqlA-WL7_CaQ1v2DVnkjPIiOcY2OhMljvYUofaJXb_H/s1600/Screen+Shot+2015-12-18+at+11.02.17+PM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="196" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiRZ_jEHuF4qnBWJiARW5xlZE69sP22LnIpPBRM2B9AE1azv4zVHOy1oJD39Jf4z-ddOQqRsAsUla1qnS7TKZD9k0jYbyqlA-WL7_CaQ1v2DVnkjPIiOcY2OhMljvYUofaJXb_H/s320/Screen+Shot+2015-12-18+at+11.02.17+PM.png" width="320" /></a></div>
<br />
Again, very obviously we are seeing the CPU ramp up, and it can also explain the faster, initial iterations of the GUI as the CPU 'ramps' up and doesn't spike to the it's maximum. None of the other graphs show any activity at the time of the benchmark so the suspect is highly on the CPU. When hovering over the graph we see the CPU percentage.<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh8v1Ch95EJ4063YoWWC6lRybzNJj0BsDW2TBhnnR1FH5as9if1Ir_tje3i0bdtI58NvdAJSBn50L-WvDvcWp7OVU86iLOMD8KsqOPUOGwuYYOsTrcPRWUY_laCYuT0WCxCZbk1/s1600/Screen+Shot+2015-12-18+at+11.05.11+PM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="136" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh8v1Ch95EJ4063YoWWC6lRybzNJj0BsDW2TBhnnR1FH5as9if1Ir_tje3i0bdtI58NvdAJSBn50L-WvDvcWp7OVU86iLOMD8KsqOPUOGwuYYOsTrcPRWUY_laCYuT0WCxCZbk1/s320/Screen+Shot+2015-12-18+at+11.05.11+PM.png" width="320" /></a></div>
<br />
This is a 4 core box, so ~25% equals one full core for a single threaded application. Again, this points to the application being bottlenecked by the processor, but again, the difference is too large to consider just the CPU at this point. We need to find what part of the process is consuming these resources. Fortunately, ProcExp (process explorer) can help us determine what is going on within a process.<br />
<br />
I started a new run and got properties of the process:<br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi_asC50hsLlzkAiM0oNrbdOEZWjSPThoWLJRWB2k7BnOsZy1N2vnjVHts8s8G-9u_jhag7WzCeyJgo89tx-xtnbEJkWMHrqp3V6907G1PW4uGKxykayW87vQt7wOpRigCyRe3i/s1600/Screen+Shot+2015-12-18+at+11.09.16+PM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="306" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi_asC50hsLlzkAiM0oNrbdOEZWjSPThoWLJRWB2k7BnOsZy1N2vnjVHts8s8G-9u_jhag7WzCeyJgo89tx-xtnbEJkWMHrqp3V6907G1PW4uGKxykayW87vQt7wOpRigCyRe3i/s320/Screen+Shot+2015-12-18+at+11.09.16+PM.png" width="320" /></a></div>
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MGUI.DLL is consuming all of the CPU. That is a DLL utilized by the application, clicking on 'Stack' gives us the hierarchy of commands being utilized by that thread.<br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjc2MJan6Yr8rVgxlxHdIEt73270i74xhDFqVDkG9sLWTcWK0l4UAvKUQfNqQ6L9HCGWN1lQ07E6dPrVhvKHZqLg4o9a8OCX45w_okUkuwZDXp9d_6f0h1FS8hdkEXOabA1csJC/s1600/Screen+Shot+2015-12-18+at+11.12.28+PM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjc2MJan6Yr8rVgxlxHdIEt73270i74xhDFqVDkG9sLWTcWK0l4UAvKUQfNqQ6L9HCGWN1lQ07E6dPrVhvKHZqLg4o9a8OCX45w_okUkuwZDXp9d_6f0h1FS8hdkEXOabA1csJC/s320/Screen+Shot+2015-12-18+at+11.12.28+PM.png" width="287" /></a></div>
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From this, I can understand that ntoskrnl.exe, ntdll.dll are native Microsoft Windows functions, MGUI.DLL is utilized by Meditech, but what is ISXHook.dll?<br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhJrE5pBIwQGCAPeWDbZBrOMiUz9YtWrgLHD7w1IerADYHShAuFgppsE_59is1U_adN6vGTktuau6nkzyuPFC5nugTZAvs5sBzxkbEgkBz1TOXpzVer2tKWuXwekcuLWiu6c503/s1600/Screen+Shot+2015-12-18+at+11.14.33+PM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhJrE5pBIwQGCAPeWDbZBrOMiUz9YtWrgLHD7w1IerADYHShAuFgppsE_59is1U_adN6vGTktuau6nkzyuPFC5nugTZAvs5sBzxkbEgkBz1TOXpzVer2tKWuXwekcuLWiu6c503/s320/Screen+Shot+2015-12-18+at+11.14.33+PM.png" width="237" /></a></div>
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Doing a search within the process shows that it's utilized by Imprivata, a single sign-on solution we utilize to try and increase user efficiency. It works by 'screen scraping' to determine fields that it needs to populate with user credentials to try and speed up user logins. Logically, this sounds like it could be causing the delay by screen scraping every time a key is stroked or a change is registered. To confirm this, we need to remove Imprivata from the application. Fortunately, it's hooked in by services that can easily be terminated.<br />
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<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg4nVgEmACnsWf_oEb1MM1pMs5Hhb-PloC4jemT08JmEPOw9yuK521RyoNQX9ktj_kFBV53ebdqwofq_WRXcSD_KFWzNT2NV3ynEaMzTQ6-0eiUt945BSmBgT5vTLyIfzwLq3B2/s1600/Screen+Shot+2015-12-18+at+11.18.18+PM.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="56" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg4nVgEmACnsWf_oEb1MM1pMs5Hhb-PloC4jemT08JmEPOw9yuK521RyoNQX9ktj_kFBV53ebdqwofq_WRXcSD_KFWzNT2NV3ynEaMzTQ6-0eiUt945BSmBgT5vTLyIfzwLq3B2/s320/Screen+Shot+2015-12-18+at+11.18.18+PM.png" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">I'm going to terminate everything that says 'Imprivata Inc.'</td></tr>
</tbody></table>
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With the processes terminated I reran my test. Using Process Explorer and getting properties on the process, immediately CPU usage went from 25% down to 15% at a peak:<br />
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And getting Stack information showed a much cleaner stack:<br />
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In conclusion, I may need to investigate into Imprivata to determine if I can reduce its polling rate or find some way of allowing it to 'stop' polling the CSMagic process *after* the accelerated login. Its current settings (which I'm not familiar with, sadly) is not acceptable and causes a significant slow down. Fortunately, the root cause has been determined and we can work towards a full resolution.Trententhttp://www.blogger.com/profile/15791628156004881187noreply@blogger.com7tag:blogger.com,1999:blog-7977773.post-77889379279329980192015-12-04T15:11:00.000-07:002015-12-04T15:13:21.926-07:00AppV5 - Sequencing an application that has Com+ ApplicationsAppV has a few weaknesses, one of them is Com+ Objects. It doesn't like Com+ Objects and sequencing an application with them generally results in this error message:<br />
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The Resolution seem easy enough:</div>
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<span style="font-family: "courier new" , "courier" , monospace;">1) Try extracting and installing the COM+ component natively on both sequencing station and the client</span></div>
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<span style="font-family: "courier new" , "courier" , monospace;">2) Thoroughly test your virtual application package to verify functionality.</span></div>
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But how do you extract the COM+ components?</div>
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1) Open 'Component Services'</div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEio5gIbmXqgc0EYekAseNz19ECH3pkWMOR_sm594W-WOCjz2tv-XgXYW4SoMYUJAnk0ixqNkwdez_ue7zjHDiF-PKrcUKkLJ0Ymb1w32q8_gQgRSYXUZbAV5bsG5BR725F9T6Z_/s1600/Screen+Shot+2015-12-04+at+10.35.30+AM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="268" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEio5gIbmXqgc0EYekAseNz19ECH3pkWMOR_sm594W-WOCjz2tv-XgXYW4SoMYUJAnk0ixqNkwdez_ue7zjHDiF-PKrcUKkLJ0Ymb1w32q8_gQgRSYXUZbAV5bsG5BR725F9T6Z_/s320/Screen+Shot+2015-12-04+at+10.35.30+AM.png" width="320" /></a></div>
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2) Expand until you find your Com+ Applications, right-click and select 'Export'</div>
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3) Click 'Next'</div>
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4) Enter a path to save your MSI then click 'Next'</div>
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5) Click 'Finish'</div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgKPf0g4gcoJjnO7Tj41IntISvT8pKLgy2E6tqzy1ybl00yASAekhJBsReJ0wFPI3P3rH8a9PEsJTZKvwSlE77aa_3xFhJJuW0sgIjbSdNHfcpgbk5cv6-e0o4PWIkRsGYVh39h/s1600/Screen+Shot+2015-12-04+at+10.40.19+AM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="243" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgKPf0g4gcoJjnO7Tj41IntISvT8pKLgy2E6tqzy1ybl00yASAekhJBsReJ0wFPI3P3rH8a9PEsJTZKvwSlE77aa_3xFhJJuW0sgIjbSdNHfcpgbk5cv6-e0o4PWIkRsGYVh39h/s320/Screen+Shot+2015-12-04+at+10.40.19+AM.png" width="320" /></a></div>
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Since this application had two Com+ Applications I exported my second one as well:</div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg6YCYV4JBCyFM4zTggbvHrdEBkG5snZ1eActNKwdLIF0eIalslw91fOA3ZzYiLbtiZ21O-uBR7iol-HjiqK_OuTDrWW-GxEBz5HjYrqxdLWR6zuZSXsGeXQDhcMeKbaF3spOPk/s1600/Screen+Shot+2015-12-04+at+10.43.04+AM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="245" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg6YCYV4JBCyFM4zTggbvHrdEBkG5snZ1eActNKwdLIF0eIalslw91fOA3ZzYiLbtiZ21O-uBR7iol-HjiqK_OuTDrWW-GxEBz5HjYrqxdLWR6zuZSXsGeXQDhcMeKbaF3spOPk/s320/Screen+Shot+2015-12-04+at+10.43.04+AM.png" width="320" /></a></div>
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To ensure they work, I took them to our XenApp Test server and installed them.</div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiCCWLkuLcJqnr1PyBvC75ABIf76bEA5QjNe-1kJbBWlfPfeWdI4CypIPdyr9W4ZKFdUru0qs74I2mspdIqgHCI1oIGtxO8GUFWO9ikC2ACLHfdi3f4YwL7Qg_c_ZEOq5QBsVjH/s1600/Screen+Shot+2015-12-04+at+10.46.21+AM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="124" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiCCWLkuLcJqnr1PyBvC75ABIf76bEA5QjNe-1kJbBWlfPfeWdI4CypIPdyr9W4ZKFdUru0qs74I2mspdIqgHCI1oIGtxO8GUFWO9ikC2ACLHfdi3f4YwL7Qg_c_ZEOq5QBsVjH/s320/Screen+Shot+2015-12-04+at+10.46.21+AM.png" width="320" /></a></div>
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Both *appeared* to have installed correctly. But this application requires the Com+ Application to run under a service account. Checking the original install:</div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhwz9_8-Ttv_cX6RF7W1yjjGWV8P9EexX-fOlCU6CfqxNTzJftQ0DcAmMQ9vbZeJnSEativ12YR_fidUmz1RyK-7UCZyePNpUn2ADSekrP2-ImevZcRraxUShgc2w7upvy_sgSg/s1600/Screen+Shot+2015-12-04+at+10.48.11+AM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhwz9_8-Ttv_cX6RF7W1yjjGWV8P9EexX-fOlCU6CfqxNTzJftQ0DcAmMQ9vbZeJnSEativ12YR_fidUmz1RyK-7UCZyePNpUn2ADSekrP2-ImevZcRraxUShgc2w7upvy_sgSg/s320/Screen+Shot+2015-12-04+at+10.48.11+AM.png" width="235" /></a></div>
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I can see under the 'Identity' tab that it is configured for 'This user:'. I then checked the MSI install on the XenApp Test server and looked at the Identity tab:</div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg-MgyrZ88pGIhKxnKfLWaX6bRyP_evYmDjELh6BVusJAdicjExrsofg_4e1c2w1tVU2I-vsRbCNrYungWsgSWTozfLXZBtcZ64npN4qQPW_PHslALidX1xvo8gW6du_7gRH49r/s1600/Screen+Shot+2015-12-04+at+10.48.22+AM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg-MgyrZ88pGIhKxnKfLWaX6bRyP_evYmDjELh6BVusJAdicjExrsofg_4e1c2w1tVU2I-vsRbCNrYungWsgSWTozfLXZBtcZ64npN4qQPW_PHslALidX1xvo8gW6du_7gRH49r/s320/Screen+Shot+2015-12-04+at+10.48.22+AM.png" width="237" /></a></div>
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It appears it defaults to 'System Account' even though I selected 'Export user identities with roles'. To change the user account silently, I used this script supplied by the vendor (as a encrypted vbe):</div>
<script class="brush: vb" type="syntaxhighlighter"><![CDATA[
'Setup variables
Const ApplicationName = "SFSQL"
Const AccountName = "HEALTHY\SVC_SharpFocus"
'Setup COM+ Application Catalog Object
Set Catalog = CreateObject("COMAdmin.COMAdminCatalog")
Set apps = Catalog.GetCollection("Applications")
'Populate the object with Applications from the COM Admin Catalog object
apps.populate
' Loop for each application in the array
For each app in apps
'Check for my application
If app.Name = ApplicationName then
' If the application is found perform actions then create the roles object
' Clear the application Authentication Access Checks value
app.Value("ApplicationAccessChecksEnabled") = false
' Set the application identity to be the Network Service
app.Value("Identity") = "HEALTHY\SVC_SharpFocus"
' Set the application password for the network service account
app.Value("Password") = "PASSWORDLOL"
' Save the changes to the application object
apps.SaveChanges
' Escape the If statment
End If
' Progress the application loop
Next
]]></script>
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<br /></div>
<div class="separator" style="clear: both; text-align: left;">
This script changes the user account on the Com+ applications to use the proper account. When browsing the properties of the components of the SFSQL object I saw it referenced the dll to it:</div>
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<div style="text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgByJZxTcfQOduAGxpFmuahq_rxWwQ62qtwmcMo8CztdYn64UPVhWq4BzpWDrGs6waTyLrcBO8zdKPJyeLwmAUUsoWqj4kWB8yyz8jg1jxbgR8fleIsBQProrlieM9z0k28XbZT/s1600/Screen+Shot+2015-12-04+at+11.03.57+AM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="190" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgByJZxTcfQOduAGxpFmuahq_rxWwQ62qtwmcMo8CztdYn64UPVhWq4BzpWDrGs6waTyLrcBO8zdKPJyeLwmAUUsoWqj4kWB8yyz8jg1jxbgR8fleIsBQProrlieM9z0k28XbZT/s320/Screen+Shot+2015-12-04+at+11.03.57+AM.png" width="320" /></a></div>
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<br /></div>
<div style="text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjUesqKRGZhlLq7OE5gcdWcsPRKNLK4KRYL_aN0doZbb7q6PtZDCxBdlbMjX4_NIAua311weAfA7GfJgKCI40fHvGLPTVT5WyLjcv_4ycpzIkcAebLBNmj4kPnfqxJuBwuRgPsl/s1600/Screen+Shot+2015-12-04+at+11.04.12+AM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="181" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjUesqKRGZhlLq7OE5gcdWcsPRKNLK4KRYL_aN0doZbb7q6PtZDCxBdlbMjX4_NIAua311weAfA7GfJgKCI40fHvGLPTVT5WyLjcv_4ycpzIkcAebLBNmj4kPnfqxJuBwuRgPsl/s320/Screen+Shot+2015-12-04+at+11.04.12+AM.png" width="320" /></a></div>
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Fortunately, it seems these files are captured by the MSI export of the Com+ Application.</div>
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<div class="separator" style="clear: both; text-align: left;">
To test everything now, I must now create my AppV package. Before doing the install I installed my prerequisites (the Com+ Applications) into the Sequencer so they are not captured by the package.</div>
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I ran this script to do my prereq install:</div>
<div class="separator" style="clear: both; text-align: left;">
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<script class="brush: cmd" type="syntaxhighlighter"><![CDATA[
:: ===========================================================================================================
::
:: Created by: Trentent Tye
:: Intel Server Team
:: IBM Canada Ltd.
::
:: Creation Date: Dec 4, 2015
::
:: File Name: AHS-SHARPFOCUS-PREFLIGHT.CMD
::
:: Description: Configures Sharp Focus Prerequisites
::
:: ===========================================================================================================
::created by Trentent Tye
::default
if [%1] EQU [] (
pushd %~dp0
msiexec /i "SFSQL\SFSQL.MSI" /qb
msiexec /i "SFSQLdotNET\SFSQLdotNET.msi" /qb
cscript //nologo SFSQL_Account.vbe
cscript //nologo SFSQLdotNET_Account.vbe
popd
)
::add-package
if /I [%1] EQU [A] (
pushd %~dp0
msiexec /i "SFSQL\SFSQL.MSI" /qb
msiexec /i "SFSQLdotNET\SFSQLdotNET.msi" /qb
cscript //nologo SFSQL_Account.vbe
cscript //nologo SFSQLdotNET_Account.vbe
popd
)
::remove-package
if /I [%1] EQU [R] (
MsiExec.exe /X{61790351-7E04-4A76-88EC-AE93BE6D944D} /qb
MsiExec.exe /X{66F3529A-9D0A-4187-A479-4791448CFE48} /qb
)
]]></script>
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<div class="separator" style="clear: both; text-align: left;">
Now I startup the sequencer and <a href="http://trentent.blogspot.ca/2015/07/appv5-sequencing-first-steps.html">do my sequencing first steps</a>.</div>
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<br /></div>
<div class="" style="clear: both; text-align: left;">
I selected a batch file I created for the install (per the vendor's initial instructions):</div>
<script class="brush: cmd" type="syntaxhighlighter"><![CDATA[
:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
::
:: SharpFocus Install Sequence by Trentent Tye
:: Dec 4, 2015
::
:: AppName: HealthlineSystems_SharpFocus_6.1.28.0_x86
::
:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
:: Prerequisites: Install the ComObjects first:
:: msiexec /i "D:\SharpFocus_Citrix_Install\ComObjects\SFSQL\SFSQL.MSI" /qb
:: msiexec /i "D:\SharpFocus_Citrix_Install\ComObjects\SFSQLdotNET\SFSQLdotNET.msi" /qb
pushd %~dp0
:: PreRequisites, J# 2.0
vjredist2.0.exe /q:a /c:"install /q"
:: This version of Sharp Focus is so old that I don't think they programmed in a silent install
:: be sure to install to "C:\Program Files (x86)\SFSQL"
SFSetup.exe
copy /y sf.EXE "C:\Program Files (x86)\SFSQL"
:: ComPlus Application - SFTSQL - not needed, captured with the prereq SFSQL.MSI
:: msiexec /i SFSQL_MTS.msi /q
::copy dlls to install folder
xcopy "d:\Sharpfocus_Citrix_Install\*.dll" "C:\Program Files (x86)\SFSQL"
xcopy "d:\Sharpfocus_Citrix_Install\richtx32.ocx" "C:\Program Files (x86)\SFSQL"
:: Register ComPlus Application - SFTSQLdotNET
cd /d "C:\Program Files (x86)\SFSQL"
%windir%\Microsoft.NET\Framework\v2.0.50727\RegSvcs /u MTSReporter.dll
%windir%\Microsoft.NET\Framework\v2.0.50727\RegSvcs MTSReporter.dll
%windir%\Microsoft.NET\Framework\v2.0.50727\RegSvcs /u SF_Reporter.dll
%windir%\Microsoft.NET\Framework\v2.0.50727\RegSvcs SF_Reporter.dll
:: Configure the ComPlus Applications to use a specific user account
cd /d %~dp0
cscript //nologo SFSQL_account.vbe
cscript //nologo SFSQLdotNET_account.vbe
:: Configure application network connections
regedit /s SFINSTALL_ServerSetup.reg
:: configure ODBC connections
regedit /s SFINSTALL_ODBC.reg
::register richtx32.ocx
regsvr32 /s "C:\Program Files (x86)\SFSQL\richtx32.ocx"
:: Create MyApps folders and icons and then cleanup
mkdir "C:\Users\Public\Desktop\MyApps\Sharp Focus"
mkdir "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\MyApps\Sharp Focus"
copy /y "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Healthline Systems\Sharp Focus SQL.lnk" "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\MyApps\Sharp Focus\Sharp Focus SQL.lnk"
copy /y "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Healthline Systems\Sharp Focus SQL.lnk" "C:\Users\Public\Desktop\MyApps\Sharp Focus\Sharp Focus SQL.lnk"
rmdir /s /q "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Healthline Systems"
rmdir /s /q "%userprofile%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Healthline Systems"
pause
exit
]]></script>
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<div>
</div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjy4GHyokGIiJN2wH1zdi_hOBAU1WniNZhkY3mnz4ET7iUHCLxBYSJpRI0QpLEAuZCK1lbv2KfY0bSphrVFcOE_ivvhoAqO0-iL33J0jUv4OXEPwyLXNSlMTYEqJK9E4tH0VFaY/s1600/Screen+Shot+2015-12-04+at+2.14.06+PM.png" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><br /></a><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjy4GHyokGIiJN2wH1zdi_hOBAU1WniNZhkY3mnz4ET7iUHCLxBYSJpRI0QpLEAuZCK1lbv2KfY0bSphrVFcOE_ivvhoAqO0-iL33J0jUv4OXEPwyLXNSlMTYEqJK9E4tH0VFaY/s1600/Screen+Shot+2015-12-04+at+2.14.06+PM.png" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><br /></a></div>
<div style="text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjy4GHyokGIiJN2wH1zdi_hOBAU1WniNZhkY3mnz4ET7iUHCLxBYSJpRI0QpLEAuZCK1lbv2KfY0bSphrVFcOE_ivvhoAqO0-iL33J0jUv4OXEPwyLXNSlMTYEqJK9E4tH0VFaY/s1600/Screen+Shot+2015-12-04+at+2.14.06+PM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em; text-align: left;"><img border="0" height="184" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjy4GHyokGIiJN2wH1zdi_hOBAU1WniNZhkY3mnz4ET7iUHCLxBYSJpRI0QpLEAuZCK1lbv2KfY0bSphrVFcOE_ivvhoAqO0-iL33J0jUv4OXEPwyLXNSlMTYEqJK9E4tH0VFaY/s320/Screen+Shot+2015-12-04+at+2.14.06+PM.png" width="320" /></a></div>
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Once the install completed I saved my package and took it to my XenApp Test server and published the application and ran it.</div>
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<br /></div>
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiTg07UUAtlxvaLIz2C6yJn2Kp-jc0fTo9LE5Ph-jg9yEOeVaFaMaf_cqN611qZCaANwT6J5Q4nXefxgS5efBmQnckei7RY-s_cY39bqAtnRLulRINdfC5JMGX3t5zwAzCgTZQy/s1600/Screen+Shot+2015-12-04+at+1.45.19+PM.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="123" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiTg07UUAtlxvaLIz2C6yJn2Kp-jc0fTo9LE5Ph-jg9yEOeVaFaMaf_cqN611qZCaANwT6J5Q4nXefxgS5efBmQnckei7RY-s_cY39bqAtnRLulRINdfC5JMGX3t5zwAzCgTZQy/s320/Screen+Shot+2015-12-04+at+1.45.19+PM.png" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">No, this is not correct</td></tr>
</tbody></table>
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<div class="separator" style="clear: both; text-align: left;">
For some reason my application was failing. I double checked the COM+ Applications are installed and appear to be working, so I opened Procmon.exe to see if I can find where it's going wrong:</div>
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</div>
<div style="text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgUDnbHDEi6leYbNRxxtx_3ry6vfu6BZkMFm1-v6VUkjHyw0wkjK9eKVTwmFjdnQC5etIqdZN7FBF0Ekss_Va_-TEJLMvC8TCFRb09ETHaB4JlH3709yPNMdtOzVy2eEme6rgke/s1600/Screen+Shot+2015-12-04+at+2.01.49+PM.png" imageanchor="1" style="clear: left; display: inline !important; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="192" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgUDnbHDEi6leYbNRxxtx_3ry6vfu6BZkMFm1-v6VUkjHyw0wkjK9eKVTwmFjdnQC5etIqdZN7FBF0Ekss_Va_-TEJLMvC8TCFRb09ETHaB4JlH3709yPNMdtOzVy2eEme6rgke/s320/Screen+Shot+2015-12-04+at+2.01.49+PM.png" width="320" /></a></div>
<div style="text-align: center;">
<br /></div>
<div style="text-align: left;">
I've used procmon enough now to practically pull the old' Matrix, "<a href="https://www.youtube.com/watch?v=3vAnuBtyEYE">blonde, brunette, red head</a>". Working from bottom to top, the message box is generated from the 'Text' (LanguagePack) back to the KernelBase.dll. So we can exclude that has the cause, this is telling us *of* the issue. So if we look at the lines preceding it, one of them must be causing our message.</div>
<div style="text-align: left;">
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEicESjvnn9Vf7QIy5JBiN0noiYANGef3-9AcO_73Yjes9yPqpHQ4GzBvdlXEaWprwrrnYaZN400q5JB4oquhOcrrciDjnx2ZCzBm6OWPwsdD200dCDn3a8K6F43bT_lMlLePMYr/s1600/error_in_here.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="182" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEicESjvnn9Vf7QIy5JBiN0noiYANGef3-9AcO_73Yjes9yPqpHQ4GzBvdlXEaWprwrrnYaZN400q5JB4oquhOcrrciDjnx2ZCzBm6OWPwsdD200dCDn3a8K6F43bT_lMlLePMYr/s320/error_in_here.png" width="320" /></a></div>
</div>
<div style="text-align: left;">
<br /></div>
<div style="text-align: left;">
Looking at the first keys, the OLE keys, I can compare them to my sequencer and they match exactly, so the likelihood of them causing our issues is none.</div>
<div style="text-align: left;">
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEin6TJfrhw3XS_ebHPZd3cMHGsXBjkJ7yIMnz3A6v0hU7nd7fDe8sEJETJl2YyNXknFnwBgWTNw0ATH1KjRczguc6JalC-lxPBboOvmutGWNXon1xENvrpAvahEsQbTB4oYXuJ2/s1600/Screen+Shot+2015-12-04+at+2.33.06+PM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="173" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEin6TJfrhw3XS_ebHPZd3cMHGsXBjkJ7yIMnz3A6v0hU7nd7fDe8sEJETJl2YyNXknFnwBgWTNw0ATH1KjRczguc6JalC-lxPBboOvmutGWNXon1xENvrpAvahEsQbTB4oYXuJ2/s320/Screen+Shot+2015-12-04+at+2.33.06+PM.png" width="320" /></a></div>
</div>
<div style="text-align: left;">
<br /></div>
<div style="text-align: left;">
So we go back a little further to the AppID key and jumping to the *SUCCESS* location to look at it's value...</div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjbL59Eg-cGe0hQREP376dgf_5IPzt7Hq-bWiIHXCALcg5hehtWGuzW0AnizrwIrAvQTd_1y3hLD4jY4_B6KWPvkzcFtyKvtt9tfOKxft-AZt2jm9AQzfeOSj-a5XJhkEH8PC4F/s1600/Screen+Shot+2015-12-04+at+2.34.12+PM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="23" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjbL59Eg-cGe0hQREP376dgf_5IPzt7Hq-bWiIHXCALcg5hehtWGuzW0AnizrwIrAvQTd_1y3hLD4jY4_B6KWPvkzcFtyKvtt9tfOKxft-AZt2jm9AQzfeOSj-a5XJhkEH8PC4F/s320/Screen+Shot+2015-12-04+at+2.34.12+PM.png" width="320" /></a></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi7xQD9DsAcsg9i9ZGh93KHES2DfNBRJIWh1Be-lXDCCkLmhyphenhyphenGtn9-U9Fy3d0dDs_VbLW2Ln3hjkQLJqaEQdxPPsry0mvaLhsNlMPSrT3L5k-U2DfH0IXppILwnOMWw2662VxPV/s1600/Screen+Shot+2015-12-04+at+2.34.59+PM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="80" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi7xQD9DsAcsg9i9ZGh93KHES2DfNBRJIWh1Be-lXDCCkLmhyphenhyphenGtn9-U9Fy3d0dDs_VbLW2Ln3hjkQLJqaEQdxPPsry0mvaLhsNlMPSrT3L5k-U2DfH0IXppILwnOMWw2662VxPV/s320/Screen+Shot+2015-12-04+at+2.34.59+PM.png" width="320" /></a></div>
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<div style="text-align: left;">
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<div style="text-align: left;">
I am on a server called WSCTXAPP301T but the registry key for this value is pointing to the system I did my sequencing on. I changed the value to the actual server name and did a registry search for "WSAPVSEQ07" to see if it appeared anywhere else. It did in one other location so I modified the value there as well to point to the local server:</div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhqfrNr3EQV3Fo4MRURkakVQDm1h3mS9oJXuhsf_VUt7fMKmE6qg8QWwn8LZJsxLEaCT1wLpbF2Wqe3SeFQ0RwUriGXP33hsZacBpS5BqN_AaHFoD1guA8jJVUTDMHICHDfOqlW/s1600/Screen+Shot+2015-12-04+at+2.36.51+PM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="68" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhqfrNr3EQV3Fo4MRURkakVQDm1h3mS9oJXuhsf_VUt7fMKmE6qg8QWwn8LZJsxLEaCT1wLpbF2Wqe3SeFQ0RwUriGXP33hsZacBpS5BqN_AaHFoD1guA8jJVUTDMHICHDfOqlW/s320/Screen+Shot+2015-12-04+at+2.36.51+PM.png" width="320" /></a></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg3ok4hmH6yZwxRK5IALTWbpSJUWWTNSmprc0BoS4pI9eRgjeg3SYjNki32vQPX7Ov-2xxX5sqnOO1zEJyKBxuScLFPXlLzGgDvacR6RkpEuiXF3s6QlL-YLWbGrcwwDGmrXH3s/s1600/Screen+Shot+2015-12-04+at+2.38.17+PM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="68" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg3ok4hmH6yZwxRK5IALTWbpSJUWWTNSmprc0BoS4pI9eRgjeg3SYjNki32vQPX7Ov-2xxX5sqnOO1zEJyKBxuScLFPXlLzGgDvacR6RkpEuiXF3s6QlL-YLWbGrcwwDGmrXH3s/s320/Screen+Shot+2015-12-04+at+2.38.17+PM.png" width="320" /></a></div>
</div>
<div style="text-align: left;">
<br /></div>
<div style="text-align: left;">
And tested my application again:</div>
<div style="text-align: left;">
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjVfB2DI2Aj8L_0Gs2brofGJEBPX6Q6jRfd-V-Od0Hl9wvU0bUdYY-opCZJpWuHWzToaVy_M2FjGQ7iF_Ytefbr0Mt_-Bs0DGQ9GcUAps0lQnRBoTIc1nebqCcUSXgayJh-tMjx/s1600/Screen+Shot+2015-12-04+at+2.39.39+PM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="268" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjVfB2DI2Aj8L_0Gs2brofGJEBPX6Q6jRfd-V-Od0Hl9wvU0bUdYY-opCZJpWuHWzToaVy_M2FjGQ7iF_Ytefbr0Mt_-Bs0DGQ9GcUAps0lQnRBoTIc1nebqCcUSXgayJh-tMjx/s320/Screen+Shot+2015-12-04+at+2.39.39+PM.png" width="320" /></a></div>
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<div style="text-align: left;">
Success! The login screen. This is as far as I can take this app until I get credentials or a user to login and try testing for me. So, for now, I can create a preflight-script to setup some prerequisites when the application is published. I modified my preflight script to include the two registry values being updated:</div>
<script class="brush: cmd" type="syntaxhighlighter"><![CDATA[
:: ===========================================================================================================
::
:: Created by: Trentent Tye
:: Intel Server Team
:: IBM Canada Ltd.
::
:: Creation Date: Dec 4, 2015
::
:: File Name: AHS-SHARPFOCUS-PREFLIGHT.CMD
::
:: Description: Configures Sharp Focus Prerequisites
::
:: ===========================================================================================================
::created by Trentent Tye
::default
if [%1] EQU [] (
pushd %~dp0
msiexec /i "SFSQL\SFSQL.MSI" /qb
msiexec /i "SFSQLdotNET\SFSQLdotNET.msi" /qb
reg add HKEY_CLASSES_ROOT\AppID\{4B2A92BB-DAA3-49BD-BA1A-7E2F3D7190A4} /v RemoteServerName /d %COMPUTERNAME% /f
reg add HKEY_CLASSES_ROOT\AppID\{73DDB234-D8DA-4E65-B4BE-B844F7036BB8} /v RemoteServerName /d %COMPUTERNAME% /f
cscript //nologo SFSQL_Account.vbe
cscript //nologo SFSQLdotNET_Account.vbe
popd
)
::add-package
if /I [%1] EQU [A] (
pushd %~dp0
msiexec /i "SFSQL\SFSQL.MSI" /qb
msiexec /i "SFSQLdotNET\SFSQLdotNET.msi" /qb
reg add HKEY_CLASSES_ROOT\AppID\{4B2A92BB-DAA3-49BD-BA1A-7E2F3D7190A4} /v RemoteServerName /d %COMPUTERNAME% /f
reg add HKEY_CLASSES_ROOT\AppID\{73DDB234-D8DA-4E65-B4BE-B844F7036BB8} /v RemoteServerName /d %COMPUTERNAME% /f
cscript //nologo SFSQL_Account.vbe
cscript //nologo SFSQLdotNET_Account.vbe
popd
)
::remove-package
if /I [%1] EQU [R] (
MsiExec.exe /X{61790351-7E04-4A76-88EC-AE93BE6D944D} /qb
MsiExec.exe /X{66F3529A-9D0A-4187-A479-4791448CFE48} /qb
)
]]></script>
<br />
<div style="text-align: left;">
<br /></div>
<div style="text-align: left;">
Then I updated the Deployment_Config.xml file for this application:<br />
<script class="brush: xml" type="syntaxhighlighter"><![CDATA[
<machinescripts>
<addpackage>
<path>"\\healthy.bewell.ca\apps\AppV\PortableApps\SharpFocus_Prerequisites\Install_SF_Prerequites.cmd"</Path>
<arguments>A</Arguments>
<wait RollbackOnError="true" Timeout="30"/>
</AddPackage>
<removepackage>
<path>"\\healthy.bewell.ca\apps\AppV\PortableApps\SharpFocus_Prerequisites\Install_SF_Prerequites.cmd"</Path>
<arguments>R</Arguments>
<wait RollbackOnError="false" Timeout="60"/>
</RemovePackage>
</MachineScripts>
]]></script>
<br />
Lastly, I logged onto a new, fresh, system and manually tested my XML file by publishing from the command line:<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEifAekEL8aOcsu7ujs-zGQ9Bq2FXl8lj7_dVdH2TSX7OYOiJ20m32VmB4yQU-aknERu41WSai_VRFT94VXfBv9x5pxjtargFX-RUgF1Vk6aPFB5XHlrzRHy03xYUtG6eKtZ2UIW/s1600/Screen+Shot+2015-12-04+at+2.59.47+PM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="100" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEifAekEL8aOcsu7ujs-zGQ9Bq2FXl8lj7_dVdH2TSX7OYOiJ20m32VmB4yQU-aknERu41WSai_VRFT94VXfBv9x5pxjtargFX-RUgF1Vk6aPFB5XHlrzRHy03xYUtG6eKtZ2UIW/s320/Screen+Shot+2015-12-04+at+2.59.47+PM.png" width="320" /></a></div>
<br />
<br />
Using Procmon to monitor to ensure the prerequisites get installed:<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg-IMPyk1D8nUFixyvEuc7EKXME7gZC4lTzmaAnt1zkEkxPpfHJVSlt5n5Y26kHUIYtyFT_SpO4YrPaOx01EEM6WGyT_3hfUzAqlbwpkzbljuBuq0cG43ytO9gbnwv52UjvIJQx/s1600/Screen+Shot+2015-12-04+at+2.56.01+PM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="262" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg-IMPyk1D8nUFixyvEuc7EKXME7gZC4lTzmaAnt1zkEkxPpfHJVSlt5n5Y26kHUIYtyFT_SpO4YrPaOx01EEM6WGyT_3hfUzAqlbwpkzbljuBuq0cG43ytO9gbnwv52UjvIJQx/s320/Screen+Shot+2015-12-04+at+2.56.01+PM.png" width="320" /></a></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhTmzX2zBqT0UrFj71mQAUWoRGbl5HDXK-2y1A-0HOuc1fEIDdGDGnv_6VhQcN1KfXxgPYCaMK4-RhaJbdf7EVElxvTDuSrMswehovODft16nz0YXmDA80jBBQ7pSMumnAtH0Zf/s1600/Screen+Shot+2015-12-04+at+2.59.25+PM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="183" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhTmzX2zBqT0UrFj71mQAUWoRGbl5HDXK-2y1A-0HOuc1fEIDdGDGnv_6VhQcN1KfXxgPYCaMK4-RhaJbdf7EVElxvTDuSrMswehovODft16nz0YXmDA80jBBQ7pSMumnAtH0Zf/s320/Screen+Shot+2015-12-04+at+2.59.25+PM.png" width="320" /></a></div>
<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiUCOBZJEaJ2yiDNCS5xQGoKbnAfp_L8ONa4onu_UNFSMQQjfIAMU_4RMq5hqCwV4decPhhh6ilKcDm0O7SuzvMiikELyLu4Ma2wisS4D8_Z2ucP_HAVWRRZdPwVzG6MExYP295/s1600/Screen+Shot+2015-12-04+at+2.59.32+PM.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="132" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiUCOBZJEaJ2yiDNCS5xQGoKbnAfp_L8ONa4onu_UNFSMQQjfIAMU_4RMq5hqCwV4decPhhh6ilKcDm0O7SuzvMiikELyLu4Ma2wisS4D8_Z2ucP_HAVWRRZdPwVzG6MExYP295/s320/Screen+Shot+2015-12-04+at+2.59.32+PM.png" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">"Exit Status: 0" --> Usually a good thing :)</td></tr>
</tbody></table>
Testing the application:<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiqSxwdTxmDDkWdI2pToQKforBZgEsqAMEmVK47rpVQ_k1mcompHxaSqxC5fkYt7iTPVhtLSw7fxZNIuSvrkTrFnw75myVYKPxbN1ZKRbeb7tmGWCdkIgY1ltlIlv58oNYr1Q7K/s1600/Screen+Shot+2015-12-04+at+3.04.41+PM.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="176" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiqSxwdTxmDDkWdI2pToQKforBZgEsqAMEmVK47rpVQ_k1mcompHxaSqxC5fkYt7iTPVhtLSw7fxZNIuSvrkTrFnw75myVYKPxbN1ZKRbeb7tmGWCdkIgY1ltlIlv58oNYr1Q7K/s320/Screen+Shot+2015-12-04+at+3.04.41+PM.png" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Looks good</td></tr>
</tbody></table>
<br />
Then testing removal and monitoring with Procmon:<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjsgN40YFeloNDLFbZu6hNQGEKHOWBkBIRti0VZj8litpdm0qocf2ZmBp7EmrXCxGhoSvsuLw8XC9bwcjNNvQQQAsVJpO1ruynLNlWrapEubTt2XgGG7rftz35qxdNmHjr4FN3E/s1600/Screen+Shot+2015-12-04+at+3.01.36+PM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="141" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjsgN40YFeloNDLFbZu6hNQGEKHOWBkBIRti0VZj8litpdm0qocf2ZmBp7EmrXCxGhoSvsuLw8XC9bwcjNNvQQQAsVJpO1ruynLNlWrapEubTt2XgGG7rftz35qxdNmHjr4FN3E/s320/Screen+Shot+2015-12-04+at+3.01.36+PM.png" width="320" /></a></div>
<br />
<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgnhsBC-2yrvBQcl4W1VyewoLf6LJMG2EsxaEPL1pU-ehstow32qR5TowYbtlo3olmQ4IO5jIRB1XTPy7apzo21P4zw1Z9S4xoJglEetniwqt0yzsr4zlIN8BE9hw8rShdrZVvB/s1600/Screen+Shot+2015-12-04+at+3.02.26+PM.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="42" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgnhsBC-2yrvBQcl4W1VyewoLf6LJMG2EsxaEPL1pU-ehstow32qR5TowYbtlo3olmQ4IO5jIRB1XTPy7apzo21P4zw1Z9S4xoJglEetniwqt0yzsr4zlIN8BE9hw8rShdrZVvB/s320/Screen+Shot+2015-12-04+at+3.02.26+PM.png" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Com+ Application are removed cleanly :)</td></tr>
</tbody></table>
So everything looks good and I can now add this application to our AppV Management Server and deploy it to the machines that need it.</div>
Trententhttp://www.blogger.com/profile/15791628156004881187noreply@blogger.com0tag:blogger.com,1999:blog-7977773.post-89430113940750286072015-11-27T13:12:00.001-07:002015-11-27T13:12:06.136-07:00AppV5 - When Application Compatibility Toolkit doesn't workI have an application that embeds an IE window and generates a small HTML file for some content. This application has some..... interesting.... configuration settings that require a folder with "EVERYONE:F" permissions. This folder cannot be in a path that contains spaces, cannot be a environment variable and the vendor recommends to put the folder on the root of the C: drive as C:\TMP. To make it more crazy, when launching the application it will generate a folder under the C:\TMP that is locked to the %CLIENTNAME% (e.g., C:\TMP\ComputerName) and every login to the application generates unique files to that session, so technically, each folder underneath TMP is unique to the user. The vendor actually recommends completely deleting the contents of the TMP folder DAILY.<br />
<br />
So why not just store these files in %TEMP% instead? Great question. If the vendor made that happen I wouldn't have this lovely blog post.<br />
<br />
(Just for a note this application utilized multiple folders on the root of C: as well, TMP being one, since we move our <a href="http://trentent.blogspot.ca/2014/08/appv-5-changing-packageinstallationroot.html">PackageInstallationRoot</a> to a different drive, TMP isn't available on C:)<br />
<br />
With that all said, what am I looking to solve? <br />
<br />
Well, I don't want to be creating folders on the root of the C: drive as this application will be on our 'generic' PVS Citrix servers and minimizing the potential for pollution on the master image is a goal, having to create a folder and configure permissions is possible and I've done it before but it's not very clean or elegant; really if we're going to do that then we may as well pollute the C: drive. We want to maintain portability so creating a C:\TMP folder on the master image prevents us from publishing this package on desktops or other systems in the future unless this is well documented requirement.<br />
<br />
We've just learned a new trick though, we can try using Microsoft ACT to create a file path shim that redirects the path to a different one. So let's do that...<br />
<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEil_aULKDZ_J81K3bO3ycShr9wtohwkWKEkZUmKiXykx42mhoB5Gc_mqhlFEMVGaGHArD_46iLm7H3KaaIn02TdqfosJjp2vfms9tLyN-j1gGQH0czLjq2g0A3N9kqZz0YxhXLY/s1600/image001.jpeg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="256" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEil_aULKDZ_J81K3bO3ycShr9wtohwkWKEkZUmKiXykx42mhoB5Gc_mqhlFEMVGaGHArD_46iLm7H3KaaIn02TdqfosJjp2vfms9tLyN-j1gGQH0czLjq2g0A3N9kqZz0YxhXLY/s320/image001.jpeg" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">The problem.</td></tr>
</tbody></table>
I created <a href="http://trentent.blogspot.ca/2015/11/appv5-using-application-compatibility.html">the shim</a> using the steps from this post. (<span style="font-size: 13px; text-align: center;">C:\TMP;C:\ProgramData\Microsoft\AppV\Client\Integration\D8E3DB68-4E48-4409-8E95-4354CC6E664B\Root\VFS\ProgramFilesX64\dlc11.2\TMP)</span> I then launched the application and...<br />
<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEil6z1XsC-4zEqtCHjjpTGwLZ5ZynzCDlXZuQLfqGB47yIZrRuKpfmksmoB6iVpWtN3fPoZE2LjvgaXeD_fZ1gImudRtAkNQrmE0IOYVNRcXan-aLdpy2ZyPcArXx8-VFR0UH8X/s1600/image002.jpeg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="256" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEil6z1XsC-4zEqtCHjjpTGwLZ5ZynzCDlXZuQLfqGB47yIZrRuKpfmksmoB6iVpWtN3fPoZE2LjvgaXeD_fZ1gImudRtAkNQrmE0IOYVNRcXan-aLdpy2ZyPcArXx8-VFR0UH8X/s320/image002.jpeg" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Huh. That doesn't look right.</td></tr>
</tbody></table>
And it didn't work. I then used procmon.exe to examine to see if it was reading the file correctly:<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjtMqg0D3g4O46VU_W-aDREjbenDVPYqywOoevb4T9ULHtkzxIuv_vF5IYly1P01Rk-9i1GvZirVfLeYSjlQQMv8XZg0ntJTVA9si-fveEUrxNpEawwGxoHtgRrmJhy3t5-2VxP/s1600/shim.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="338" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjtMqg0D3g4O46VU_W-aDREjbenDVPYqywOoevb4T9ULHtkzxIuv_vF5IYly1P01Rk-9i1GvZirVfLeYSjlQQMv8XZg0ntJTVA9si-fveEUrxNpEawwGxoHtgRrmJhy3t5-2VxP/s640/shim.png" width="640" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">I see SUCCESS...</td></tr>
</tbody></table>
Procmon.exe is reporting that it IS reading that HTM file correctly. So why isn't it being displayed?<br />
<br />
I ran across a similar issue on another application and what I found was that the embedded component appears to be running *outside* the bubble. Since the shim targets applications (in this case prowin32.exe) all reads from prowin32.exe are being redirected by other processes are not. I suspect (though I have no proof), in this case, that somehow the IE component is breaking outside the bubble and so it's NOT getting redirected.<br />
<br />
Can we force all programs to get redirected to the proper path? Yes, we can.<br />
<br />
Using symbolic links we can force any access to the directory to be redirected to the AppV package path. AppV will then see this is a path within the 'bubble' and redirect *again* to your local profile where the AppV5 writes will take place.<br />
<br />
I removed the shim and then executed:<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh9yTgy9BTi-Az9p_xtbh_hp3De8wXe0QW7l5MyIv3xux4WKygHarDrXfN5R78rewz1pgpC5nZQuClNSg3QLZhe_Pcv2H62BRbQgov3Iy0s0m6Ui6jE4OFL8F1JG1peMD4suSCG/s1600/symbolic_link.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="53" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh9yTgy9BTi-Az9p_xtbh_hp3De8wXe0QW7l5MyIv3xux4WKygHarDrXfN5R78rewz1pgpC5nZQuClNSg3QLZhe_Pcv2H62BRbQgov3Iy0s0m6Ui6jE4OFL8F1JG1peMD4suSCG/s320/symbolic_link.png" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Symbolic Link<br />
mklink /d C:\TMP C:\ProgramData\Microsoft\AppV\Client\Integration\D8E3DB68-4E48-4409-8E95-4354CC6E664B\Root\VFS\ProgramFilesX64\dlc11.2\TMP</td></tr>
</tbody></table>
<br />
Tracing with procmon.exe now showed us this:<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhQ-KjxRfBPWSWHqbfNx2R_EEHz5o9tSzqC5J9Da0hiEv5HXXzhtPrCeu_TM4Tqsih8axOzbYf_SoQpTysTC9C4xCGsfOYymws6wkBWZ6q2pPyB5KFILnje1XN7TPJ4jCURh-M6/s1600/working.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="406" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhQ-KjxRfBPWSWHqbfNx2R_EEHz5o9tSzqC5J9Da0hiEv5HXXzhtPrCeu_TM4Tqsih8axOzbYf_SoQpTysTC9C4xCGsfOYymws6wkBWZ6q2pPyB5KFILnje1XN7TPJ4jCURh-M6/s640/working.png" width="640" /></a></div>
<br />
<br />
<br />
And the application now displayed this:<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhdQOBLzLGuDIzCjmO03fbxZqNx43rTFGb-r1vFXA-gn1tWaX3mjvSnw27UpXp0Vj57LA9EokGOAtJp_LyVqqYEf0OD_kC-oGQ7vSbsm5fVuz-n8MeTlPokVuKCa8RT50nys4k1/s1600/image003.jpeg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="250" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhdQOBLzLGuDIzCjmO03fbxZqNx43rTFGb-r1vFXA-gn1tWaX3mjvSnw27UpXp0Vj57LA9EokGOAtJp_LyVqqYEf0OD_kC-oGQ7vSbsm5fVuz-n8MeTlPokVuKCa8RT50nys4k1/s320/image003.jpeg" width="320" /></a></div>
<br />
So the application is now working without any issues, all of these 'temp' files are being redirected to a location where they will not be saved between sessions so no cleanup is ever needed. We need to add the mklink.exe to the DeploymentConfig.xml.<br />
<br />
<br />
<script class="brush: xml" type="syntaxhighlighter"><![CDATA[
<machinescripts>
<addpackage>
<path>C:\PublishedApplications\AHS-BDMPHARMACY-PREFLIGHT.cmd</Path>
<arguments>A</Arguments>
<wait RollbackOnError="true" Timeout="30"/>
</AddPackage>
<removepackage>
<path>C:\PublishedApplications\AHS-BDMPHARMACY-PREFLIGHT.cmd</Path>
<arguments>R</Arguments>
<wait RollbackOnError="false" Timeout="60"/>
</RemovePackage>
</MachineScripts>
]]></script>
<br />
AHS-BDMPHARMACY-PREFLIGHT.CMD:<br />
<script class="brush: cmd" type="syntaxhighlighter"><![CDATA[
:: ===========================================================================================================
::
:: Created by: Trentent Tye
:: Intel Server Team
:: IBM Canada Ltd.
::
:: Creation Date: Nov 27, 2015
::
:: File Name: AHS-BDMPHARMACY-PREFLIGHT.CMD
::
:: Description: Configures TMP folder for BDM Pharmacy
::
:: ===========================================================================================================
::created by Trentent Tye
::default
if [%1] EQU [] (
IF NOT EXIST C:\TMP (
mklink /d C:\TMP C:\ProgramData\Microsoft\AppV\Client\Integration\D8E3DB68-4E48-4409-8E95-4354CC6E664B\Root\VFS\ProgramFilesX64\dlc11.2\TMP
)
)
::add-package
if /I [%1] EQU [A] (
mklink /d C:\TMP C:\ProgramData\Microsoft\AppV\Client\Integration\D8E3DB68-4E48-4409-8E95-4354CC6E664B\Root\VFS\ProgramFilesX64\dlc11.2\TMP
)
::remove-package
if /I [%1] EQU [R] (
rmdir /s /q C:\TMP
)
]]></script>
<br />
And we are now done.
Trententhttp://www.blogger.com/profile/15791628156004881187noreply@blogger.com2tag:blogger.com,1999:blog-7977773.post-77736629783899806832015-11-26T17:16:00.004-07:002015-11-26T17:18:12.308-07:00AppV5 - Using Application Compatibility Toolkit to solve issuesWe have several applications that install folders in the root of the C:\ drive. For most AppV5 implementations, this wouldn't be an issue but we modify our <a href="http://trentent.blogspot.ca/2014/08/appv-5-changing-packageinstallationroot.html">PackageInstallationRoot</a> folder so the token {AppVPackageDrive} turns into the drive letter specified in the PackageInstallationRoot registry key. For us, that's the D:\ drive. This causes an issue because when you sequence an application to C:\ the application has an expectation for it to be there. Ideally, AppV takes care of that by the use of the tokens, but this breaks down when applications are hardcoded.<br />
<div>
<br /></div>
<div>
So far, we've been able to work around these issues by using junctions or setting the PVAD to the folder as the PVAD acts literally on the value specified, essentially becoming a hard coded, custom, token.</div>
<div>
<br /></div>
<div>
But now we have an application with THREE folders that are installed on the root of the C:\ and the application is hard-coded to look for two of them.</div>
<div>
<br /></div>
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgyfaYqxMmrzCGELRlEKbHIz0AymqrSrmMGvDDH3ZB2_-IjqlOi9BQNKH2VowD63xXZU5VkB9PKPZLUCxlaXCNU9CjYMU0_6eE6dsmrFaqanRwjS0_ib_BGFA39v5bwViEoJGWC/s1600/1.tiff" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="260" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgyfaYqxMmrzCGELRlEKbHIz0AymqrSrmMGvDDH3ZB2_-IjqlOi9BQNKH2VowD63xXZU5VkB9PKPZLUCxlaXCNU9CjYMU0_6eE6dsmrFaqanRwjS0_ib_BGFA39v5bwViEoJGWC/s400/1.tiff" width="400" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Hello my nemesis's</td></tr>
</tbody></table>
<div>
<br /></div>
<div>
<br /></div>
<div>
If we do nothing this is the error we get after attempting to login to the program:</div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiJ-jZAfQbzsVAoaHsMJo4tSX3ApP6xEZbdJLjoPOjSaFPk86kGKA_0u3M2yXw3nw-55KOt_ui4qhB2Tdab-iTTpSz9aRpXhCZ1iCAT35R1aGJ8pje7VGZrPJsdss082rqaLHPi/s1600/2.tiff" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="109" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiJ-jZAfQbzsVAoaHsMJo4tSX3ApP6xEZbdJLjoPOjSaFPk86kGKA_0u3M2yXw3nw-55KOt_ui4qhB2Tdab-iTTpSz9aRpXhCZ1iCAT35R1aGJ8pje7VGZrPJsdss082rqaLHPi/s320/2.tiff" width="320" /></a></div>
<div>
<br /></div>
<div>
<br /></div>
<div>
Looking at the appvve we can see the D:\ is coming up with those folders.</div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjjSdJxLqlXbR_e8uwrbHYgMFW3ysFP2xJDnQAnJ9u70LroerM2vXBp7sJ22P2bzoWfnqJtWzMCfwvEWgvLgYOYpjh9X4YNmh7jJM5H_Zc0O991GAWD5FU0Ipo-R51ttfgje6Iy/s1600/3.tiff" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="215" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjjSdJxLqlXbR_e8uwrbHYgMFW3ysFP2xJDnQAnJ9u70LroerM2vXBp7sJ22P2bzoWfnqJtWzMCfwvEWgvLgYOYpjh9X4YNmh7jJM5H_Zc0O991GAWD5FU0Ipo-R51ttfgje6Iy/s320/3.tiff" width="320" /></a></div>
<div>
<br /></div>
<div>
<br /></div>
<div>
So this isn't going to work. How can we make it work?</div>
<div>
<br /></div>
<div>
Enter <a href="http://www.microsoft.com/en-ca/download/details.aspx?id=7352">Microsoft Application Compatibility Toolkit</a></div>
<div>
<br /></div>
<div>
After publishing this application on the server, we install ACT on the Citrix server.</div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh8DrfPsPKEdzJNMRNDRmZ72iCLHveOW7imNnCIb-r_fYjGBaUhNenNFijTkMvYawpkfUSX0rshZnpBZAxogHFQ1JJXIwcQTwQRz_rIbrWdAC7O7c_AF0h4klrTY9iN0peRUtgc/s1600/4.tiff" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="245" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh8DrfPsPKEdzJNMRNDRmZ72iCLHveOW7imNnCIb-r_fYjGBaUhNenNFijTkMvYawpkfUSX0rshZnpBZAxogHFQ1JJXIwcQTwQRz_rIbrWdAC7O7c_AF0h4klrTY9iN0peRUtgc/s320/4.tiff" width="320" /></a></div>
<div>
<br /></div>
<div>
<br /></div>
<div>
Launch the "Compatibility Administrator (32-bit)"</div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhF8hzJFplFv3ArCziZc1VwcyQ_r2na5jzdEcCjharZDo5xJoXaUaWsBQKqtRGFd8jDV7KVqzj5Z4kGQ3RZQtQXIMTOJC1IW5tUjLqMaca8P0UPigKVF-DKcT6vdZ4izPbzbrxm/s1600/5.tiff" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhF8hzJFplFv3ArCziZc1VwcyQ_r2na5jzdEcCjharZDo5xJoXaUaWsBQKqtRGFd8jDV7KVqzj5Z4kGQ3RZQtQXIMTOJC1IW5tUjLqMaca8P0UPigKVF-DKcT6vdZ4izPbzbrxm/s320/5.tiff" width="278" /></a></div>
<div class="separator" style="clear: both; text-align: center;">
<br /></div>
<div>
</div>
<div>
Right-click on "New Database" and select "Create New > Application Fix"</div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjcbfGQyS7teJvr0uetE_VxHnunK3URb9Usi0Ag8_iH6Oa9br4ELxPHg45VEXxb9yqjuC04E-1bHjzJykE_biSNXRP3cmevVA8zA0JjZBTCWDOylAsyTIiOfhveW9c0MbEtIg6Y/s1600/6.tiff" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="217" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjcbfGQyS7teJvr0uetE_VxHnunK3URb9Usi0Ag8_iH6Oa9br4ELxPHg45VEXxb9yqjuC04E-1bHjzJykE_biSNXRP3cmevVA8zA0JjZBTCWDOylAsyTIiOfhveW9c0MbEtIg6Y/s320/6.tiff" width="320" /></a></div>
<div>
<br /></div>
<div>
<br /></div>
<div>
Enter the details and browse to the application and click "Next"</div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEithrqQ-LGILNZ-5AEh3siiP8BqpKMq7s8vMIEpDkyL4YVYsFiUHHIBaC683s4yGhPrJKpCA6PA0NIcjaA1SdNaBSgydineKJc5bjO7dS3KuBt6_U1Jfef4hNECuka_wBetIbw9/s1600/7.tiff" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="281" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEithrqQ-LGILNZ-5AEh3siiP8BqpKMq7s8vMIEpDkyL4YVYsFiUHHIBaC683s4yGhPrJKpCA6PA0NIcjaA1SdNaBSgydineKJc5bjO7dS3KuBt6_U1Jfef4hNECuka_wBetIbw9/s320/7.tiff" width="320" /></a></div>
<div>
<br /></div>
<div>
<br /></div>
<div>
Click 'Next' on the Compatibility Mode screen</div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjiGD2FLZYV-rH6mxWohZ5MwvqMb15Yg9AZoYS_Egm_FF4VoSaLO2ZLqnLbwBgSVG6G7gxsdipf9NWzyuup46V4FltgWZ26jPGrPPbT87kSv5W8lvOe3hXz0d8G5P9ptJW2AtfN/s1600/8.tiff" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="280" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjiGD2FLZYV-rH6mxWohZ5MwvqMb15Yg9AZoYS_Egm_FF4VoSaLO2ZLqnLbwBgSVG6G7gxsdipf9NWzyuup46V4FltgWZ26jPGrPPbT87kSv5W8lvOe3hXz0d8G5P9ptJW2AtfN/s320/8.tiff" width="320" /></a></div>
<div>
<br /></div>
<div>
<br /></div>
<div>
Select 'CorrectFilePaths' and then click 'Parameters'</div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjOC7yRRbGvR80xz93XwHjuZ_MVtj7tBeBiOwMDlU_KqeN6tAqqk8wZoGDPAYzof5ZMoPTx2-Pzj7c4KBVA2Aj9uyiD5mue4AKjREVASrVCDrPS-o395mGtLV1cDlPoeSMx85_j/s1600/9.tiff" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="280" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjOC7yRRbGvR80xz93XwHjuZ_MVtj7tBeBiOwMDlU_KqeN6tAqqk8wZoGDPAYzof5ZMoPTx2-Pzj7c4KBVA2Aj9uyiD5mue4AKjREVASrVCDrPS-o395mGtLV1cDlPoeSMx85_j/s320/9.tiff" width="320" /></a></div>
<div>
<br /></div>
<div>
<br /></div>
<div>
In command line, enter the path that should exist, then a semi-colon divider ";" and then the target path:</div>
<div>
C:\webforms;C:\ProgramData\Microsoft\AppV\Client\Integration\A3E3C00D-19F1-47CB-9BA1-464DB85DC3CA\Root\VFS\AppVPackageDrive\webforms</div>
<div>
and click "OK"</div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgtBCa28GrFsapAvzna348ksnhmX8e7yMd9KCtYO3KI5aF_myQZl2WUpOqTf0_YXGYqctHLP6Nq6VWwERclVnY3dCMcBrGoPf377oGzIZ4ZNEiFQ5dPUJdtAobV0ib8uTSOkiDB/s1600/10.tiff" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgtBCa28GrFsapAvzna348ksnhmX8e7yMd9KCtYO3KI5aF_myQZl2WUpOqTf0_YXGYqctHLP6Nq6VWwERclVnY3dCMcBrGoPf377oGzIZ4ZNEiFQ5dPUJdtAobV0ib8uTSOkiDB/s320/10.tiff" width="304" /></a></div>
<div>
<br /></div>
<div>
Try a Test Run.</div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjOVzqpn41lxhK6PznAwAu7igPz4O0ZW0loB_2DqvLgqVJ_Yi9qhyC1Dfv0imnFgFejKZhRv7nZkceDIrD5h2ZnfgQej5eK-LStcbFtcy5H22H4KXBLmWpMqsJJLrsuCwzD-XOP/s1600/11.tiff" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="137" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjOVzqpn41lxhK6PznAwAu7igPz4O0ZW0loB_2DqvLgqVJ_Yi9qhyC1Dfv0imnFgFejKZhRv7nZkceDIrD5h2ZnfgQej5eK-LStcbFtcy5H22H4KXBLmWpMqsJJLrsuCwzD-XOP/s320/11.tiff" width="320" /></a></div>
<div>
<br /></div>
<div>
And the application launches without any error messages!</div>
<div>
<br /></div>
<div>
Click 'Next'</div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgW6OMvksPkp2wf5MpiZCNMfSR9-dEfpvcuJYWntc0EH48sZiAp0gHG_9lLzQJgba_kqsFazM8a1CtXTSoqSUt_mxcwJgByk6PbGm3VJlzISnKhy7mpZRGndNRsSC3wpfg0hymd/s1600/12.tiff" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="281" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgW6OMvksPkp2wf5MpiZCNMfSR9-dEfpvcuJYWntc0EH48sZiAp0gHG_9lLzQJgba_kqsFazM8a1CtXTSoqSUt_mxcwJgByk6PbGm3VJlzISnKhy7mpZRGndNRsSC3wpfg0hymd/s320/12.tiff" width="320" /></a></div>
<div>
<br /></div>
<div>
Then Finish.</div>
<div>
<br /></div>
<div>
Click 'Save' then name your database and click "OK":</div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhLddZEvShBkGrtzIcT0AInOH9IEAHG67-PasDcI5KzjkCwJHkgsxry7pvbm6cOQhrDjwVOeXYk-DumyMlrryJQryE1Kkcfqh1HIpCBRXDo-OyYaGXZAROR-d_IbqO7FaQWoVDe/s1600/13.tiff" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="301" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhLddZEvShBkGrtzIcT0AInOH9IEAHG67-PasDcI5KzjkCwJHkgsxry7pvbm6cOQhrDjwVOeXYk-DumyMlrryJQryE1Kkcfqh1HIpCBRXDo-OyYaGXZAROR-d_IbqO7FaQWoVDe/s320/13.tiff" width="320" /></a></div>
<div>
<br /></div>
<div>
<br /></div>
<div>
Save your fix now:</div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjC8mXtSe3sMs3OREXNQzc4n0e-iGS135ZH9RCUAiUrD978lq9fWK4ZvMc1ZM4qBwImrrDu_d0tqu6wqO9VzvDmYvulUmV7NbB6z9dSdCgjFS_qBl6n7KAETTADyMG2mLgJuXe3/s1600/14.tiff" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="215" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjC8mXtSe3sMs3OREXNQzc4n0e-iGS135ZH9RCUAiUrD978lq9fWK4ZvMc1ZM4qBwImrrDu_d0tqu6wqO9VzvDmYvulUmV7NbB6z9dSdCgjFS_qBl6n7KAETTADyMG2mLgJuXe3/s320/14.tiff" width="320" /></a></div>
<div>
<br /></div>
<div>
<br /></div>
<div>
At this stage you now need to put your SDB file somewhere accessible for when the package is published. We put it on a fileshare.</div>
<div>
<br /></div>
<div>
Now, all we need to is install the fix.</div>
<div>
<br /></div>
<div>
Since we publish our application globally, I added the fix to the DeploymentConfig.xml:</div>
<div>
<div style="color: #008f00; font-family: Helvetica; font-size: 10px; line-height: normal;">
<br />
<script class="brush: xml" type="syntaxhighlighter"><![CDATA[
<machinescripts>
<addpackage>
<path>sdbinst.exe</Path>
<arguments>-q "\\healthy.bewell.ca\apps\appv\PortableApps\AppCompat_Fixes\PRIS_WEBFORMS_FIX.sdb"</Arguments>
<wait RollbackOnError="true" Timeout="30"/>
</AddPackage>
<removepackage>
<path>sdbinst.exe</Path>
<arguments>-u "\\healthy.bewell.ca\apps\appv\PortableApps\AppCompat_Fixes\PRIS_WEBFORMS_FIX.sdb"</Arguments>
<wait RollbackOnError="false" Timeout="60"/>
</RemovePackage>
</MachineScripts>
]]></script>
</div>
<div style="color: #0433ff; font-family: Helvetica; font-size: 10px; line-height: normal;">
<br /></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgxTybMpz8wIqLAh6msqpU3_gKKNNJaWZCwMt6LHckXyG2qPYGV668ySmMNv6eK1If7BeYnHGzLlX2HIzWlnE4fcxDr3CgPvxXVRWifHTwymV7pEDdX80-CAO15neEVO526Ga_q/s1600/15.tiff" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="75" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgxTybMpz8wIqLAh6msqpU3_gKKNNJaWZCwMt6LHckXyG2qPYGV668ySmMNv6eK1If7BeYnHGzLlX2HIzWlnE4fcxDr3CgPvxXVRWifHTwymV7pEDdX80-CAO15neEVO526Ga_q/s320/15.tiff" width="320" /></a></div>
And we are done! The application now works.</div>
Trententhttp://www.blogger.com/profile/15791628156004881187noreply@blogger.com4tag:blogger.com,1999:blog-7977773.post-69690328073585254142015-10-28T02:15:00.000-06:002015-10-28T09:58:54.098-06:00Citrix Receiver 4+ rants and "Your apps are not available at this time. Please try again in a few minutes or contact your help desk with this information"The environment I'm working in is a mix of XenApp 6.5, 5.0 and Presentation Server 4.5. The 6.5 and 5.0 farm also have a nearly identical test farm. We've been migrating the applications off the Presentation Server farms and are moving them to XenApp 6.5. At this point in the migration we have around 5-10 applications left on 4.5 to move, with around 400-450 on the 6.5 farms and probably around 20-30 or so on the 5.0 farms. These farms utilize a Citrix Webinterface 5.4.2 frontend for web interface and PNA. <br />
<br />
We have standardized the environment on mostly Citrix Receiver 3.3 and some 3.4. Time has marched and we've been tasked with getting Receiver 4+ working the Windows 7/8/10 rollout. We were not able to do so with the earlier versions of Receiver 4 because things like sort icons into custom folders on the desktop and Start Menu. This feature <a href="https://www.citrix.com/blogs/2014/12/04/receiver-for-windows-4-2-the-best-ever/">came in around 4.2</a>. In our environment memberships to applications are granted through group membership and Citrix PNA allowed the user to 'roam' from computer to computer only displaying the applications they have access to, as opposed to a bunch of applications they do not have access with the onus on them to pick and choose the correct applications.<br />
<br />
So we started work on planning this migration and have started with the latest greatest (as of today) Citrix Receiver 4.3. We have been able to come close to simulating all the features of the Enterprise editions of 3.3 and 3.4. Namely:<br />
<br />
Citrix Receiver automatically connects and populates a folder (MyApps) in the Start Menu and on the desktop.<br />
No self-service. Applications are automatically presented to you and defined by Group Membership.<br />
Single sign-on. Receiver will take your Windows logon credentials to use for authentication.<br />
<br />
We do have some outstanding items. We've set the client to have all applications as 'MANDATORY' which does populate the applications in the MyApps folders; but applications marked as 'Create shortcut on the desktop' in the applications properties in AppCenter are not created.<br />
<br />
Anyways, onto the problem. Now that we have Receiver 4.3 setup, SSON working, PNA working, we logged onto our system and watched the applications populate.<br />
<br />
Slowly.<br />
<br />
Really Slowly.<br />
<br />
Eventually a dialog popped up.<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjecH-A-CIlohxronmzioHzX1qFWASz-bYJDHIWp7_DlAIALn9fiyx5qfAXukvx1qG5MdC-Dt6Hn6SWsuJ5K1-CBfXMMXi1Cam4vFiD39yoWILYIIBhF3lsuaG1PbyyACSrvxKj/s1600/Screen+Shot+2015-10-27+at+11.10.26+PM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="133" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjecH-A-CIlohxronmzioHzX1qFWASz-bYJDHIWp7_DlAIALn9fiyx5qfAXukvx1qG5MdC-Dt6Hn6SWsuJ5K1-CBfXMMXi1Cam4vFiD39yoWILYIIBhF3lsuaG1PbyyACSrvxKj/s320/Screen+Shot+2015-10-27+at+11.10.26+PM.png" width="320" /></a></div>
<div class="separator" style="clear: both; text-align: center;">
<br /></div>
<div class="separator" style="clear: both; text-align: center;">
<br /></div>
<br />
Then another, and another, and another.<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgoE8oa7zCskr-Tqab52EsWC6BXtXpMvaL5YFaQVPzCrijuPHJg7hrzDHlwR1uGFE9tN9A1b1IdzMQqwF3TtFg71zX6mo2yAHMoHTdablYnRfGHPP6OEkhQR-KCQfaB2b_BjCp2/s1600/Screen+Shot+2015-10-27+at+11.11.14+PM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgoE8oa7zCskr-Tqab52EsWC6BXtXpMvaL5YFaQVPzCrijuPHJg7hrzDHlwR1uGFE9tN9A1b1IdzMQqwF3TtFg71zX6mo2yAHMoHTdablYnRfGHPP6OEkhQR-KCQfaB2b_BjCp2/s320/Screen+Shot+2015-10-27+at+11.11.14+PM.png" width="257" /></a></div>
<div class="separator" style="clear: both; text-align: center;">
<br /></div>
And these dialogs are completely custom! They are NOT native Windows dialogs!<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjK978WUaEhFoleaqIlZbOudJB3hFL77Hw0RD-0xXKd6B4C-mm8AxFWvcoDiiAAkK7hdOX_Txdr72i92dWol0piLeJnOKflbFWRz9DVwEp6yyvRdJhj5zk_7GH0gGFfn_Edfagb/s1600/Screen+Shot+2015-10-27+at+11.13.44+PM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjK978WUaEhFoleaqIlZbOudJB3hFL77Hw0RD-0xXKd6B4C-mm8AxFWvcoDiiAAkK7hdOX_Txdr72i92dWol0piLeJnOKflbFWRz9DVwEp6yyvRdJhj5zk_7GH0gGFfn_Edfagb/s320/Screen+Shot+2015-10-27+at+11.13.44+PM.png" width="254" /></a></div>
<br />
<br />
So if you have multiple ones of them, sometimes clicking the X (close button) or OK doesn't work because the dialog appears 'modal' and you need to click the button on the 'active' window. But you generally don't know which one that is so you have to go through and select each dialog from the task bar and try clicking ok until you magically get lucky and select the one that has priority. Then you do it all over again as the next primary window *may not be the one on top*.<br />
<br />
<div style="text-align: center;">
<iframe allowfullscreen='allowfullscreen' webkitallowfullscreen='webkitallowfullscreen' mozallowfullscreen='mozallowfullscreen' width='320' height='266' src='https://www.blogger.com/video.g?token=AD6v5dw0kx53WuUfUz1yUtvabYC4oX8zNLc6NIenZw_pTZc_iDYVSufE7infyIITL7KmfZJrOtp9sQqUwl8' class='b-hbp-video b-uploaded' frameborder='0'></iframe></div>
<div style="text-align: center;">
1 minute 24 seconds to populate 470 applications</div>
<br />
Just for giggles, how fast does Receiver 3.3 populate the same list?<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<iframe allowfullscreen='allowfullscreen' webkitallowfullscreen='webkitallowfullscreen' mozallowfullscreen='mozallowfullscreen' width='320' height='266' src='https://www.blogger.com/video.g?token=AD6v5dwWGkJjpDPcirLQNHLgcjfxDz2lz3Pn9UNcDHSXF8oXfcSoqS3QhP-StkfMjfKRzPzeS5d-c82ZsiY' class='b-hbp-video b-uploaded' frameborder='0'></iframe></div>
<div style="text-align: center;">
8 seconds. And all the icons show up.</div>
<br />
<br />
Alright, so you've passed that point and are now looking at your applications. But they are missing icons!<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhE9MsvkCOZS81GMaJtRU_tjpfwTahH33tlP5E6iMBWrXgDUzRdu3hBFp9I_l08rxzNvQYuFWvcAapXZe1E_C7iOpl6tci7rNdE9FI6H131tdJKXp-c2CZhHtQPk_hKs98kXOfj/s1600/Screen+Shot+2015-10-27+at+11.22.27+PM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="313" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhE9MsvkCOZS81GMaJtRU_tjpfwTahH33tlP5E6iMBWrXgDUzRdu3hBFp9I_l08rxzNvQYuFWvcAapXZe1E_C7iOpl6tci7rNdE9FI6H131tdJKXp-c2CZhHtQPk_hKs98kXOfj/s320/Screen+Shot+2015-10-27+at+11.22.27+PM.png" width="320" /></a></div>
<br />
<br />
But not all applications are missing their icons... Only some.<br />
<br />
So let's find out what's consuming all this time and maybe, just maybe, we'll solve our "Your apps are not available" error message.<br />
<br />
First thing we need to do is enable Citrix Receiver Logging:<br />
<br />
<script class="brush: cmd" type="syntaxhighlighter"><![CDATA[
reg add HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix /t REG_DWORD /v ReceiverVerboseTracingEnabled /d 0x1 /f
reg add HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\AuthManager /t REG_SZ /v LoggingMode /d verbose /f
reg add HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\AuthManager /t REG_SZ /v TracingEnabled /d True /f
reg add HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\AuthManager /t REG_SZ /v SDKTracingEnabled /d True /f
reg add HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\Dazzle /t REG_SZ /v Tracing /d True /f
reg add HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\Dazzle /t REG_SZ /v AuxTracing /d True /f
reg add HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\Dazzle /t REG_SZ /v DefaultTracingConfiguration /d "global all -detail" /f
]]></script>
<br />
Next is to exit and restart receiver and logs will start to generate. They are located here:<br />
%USERPROFILE%\AppData\Local\Citrix\Receiver<br />
%USERPROFILE%\AppData\Local\Citrix\AuthManager<br />
%USERPROFILE%\AppData\Local\Citrix\SelfService<br />
<br />
The most important log tends to be the 'SelfService.txt' log. If you search that log for the "Your apps are not available" error message it pops up in locations like this:<br />
<br />
<script class="brush: cmd" type="syntaxhighlighter"><![CDATA[
27/11:58:51 PM bg = CtxsJobL:Execute job Bulk subscribe to pnagentspd-c4be576e@@AHSCTX:BMTServe
27/11:58:51 PM bg > CtxsJobL:{
27/11:58:51 PM control CtxsJobL: Queue bulk Subscribe to pnagentspd-c4be576e@@AHSCTX:BMTServe
27/11:58:51 PM authman D T147 : Created AuthManager request context
27/11:58:51 PM authman D T147 : Preparing AuthManager request context...
27/11:58:51 PM authman D T148 : Created AuthManager request context
27/11:58:51 PM authman D T148 : Preparing AuthManager request context...
27/11:58:51 PM dservice ? T145 : Do HTTP Request
27/11:58:51 PM dservice > T145 : {
27/11:58:51 PM authman T148 : Prepare threw an exception: An unexpected error occurred. The AuthManager log or trace files may contain information about the error.
27/11:58:51 PM authman T148 : Disposing AuthManager request context...
27/11:58:51 PM authman D T148 : Disposed AuthManager request context.
27/11:58:51 PM pna E T148 : DoRequest threw exception
27/11:58:51 PM pna E T148 : An unexpected error occurred. The AuthManager log or trace files may contain information about the error.
27/11:58:51 PM pna E T148 : at Citrix.DeliveryServices.Clients.AuthManager.RequestContext.Prepare2()
27/11:58:51 PM pna E T148 : at Dazzle.Model.Authentication.TracedAuthRequestContext.Prepare()
27/11:58:51 PM pna E T148 : at Dazzle.PNAgent.PNAgentClient.DoRequestOnce(Uri iurl, Uri nurl, String request, String requestB, Boolean isRequestForPreLaunch)
27/11:58:51 PM pna ? T148 : }00:00:00.0468750
27/11:58:51 PM pna ? T148 : }00:00:00.0468750
27/11:58:51 PM misc ? T148 : }00:00:00.0468750
27/11:58:51 PM rade ? T148 : OnResourceStatusChange r=pnagentspd-c4be576e@@AHSCTX65T:BMTServe - Test r.State=Null
27/11:58:51 PM rade > T148 : {
27/11:58:51 PM rade ? T148 : }00:00:00
27/11:58:51 PM control N T148 : Got CommsError during resource.Install()
27/11:58:51 PM control N T148 : An unexpected error occurred. The AuthManager log or trace files may contain information about the error.
27/11:58:51 PM authman ? T146 : Prepared AuthManager request context with result: Continue
27/11:58:51 PM authman D T146 : Getting translated url from AuthManager request context...
27/11:58:51 PM control N T148 : at Dazzle.PNAgent.PNAgentClient.DoRequestOnce(Uri iurl, Uri nurl, String request, String requestB, Boolean isRequestForPreLaunch)
27/11:58:51 PM control N T148 : at Dazzle.PNAgent.PNAgentClient.DoRequest(Uri iurl, Uri nurl, String request, String requestB, Boolean allowCredUI, Boolean isRequestForPreLaunch)
27/11:58:51 PM control N T148 : at Dazzle.PNAgent.PNAgentClient.GetResourceDetails(PNAResource r, PNADetails requiredDetails, Boolean allowCredUI)
27/11:58:51 PM control N T148 : at Dazzle.PNAgent.PNAResource.Provider_GetDetails(Details getFromNetwork, Boolean allowCredUI)
27/11:58:51 PM control N T148 : at Dazzle.ResourceProvider.ResourceImageCacheBase.GetDetailsFromNetwork(Details requestedDetails, Boolean allowCredUI)
27/11:58:51 PM control N T148 : at Dazzle.ResourceProvider.ResourceImageCacheBase.GetDetails(Details requestedDetails, Boolean allowCredUI)
27/11:58:51 PM control N T148 : at Dazzle.PNAgent.PNAResource.Install(Boolean isAlsoSubscribe, Boolean allowCredUi)
27/11:58:51 PM control N T148 : at Dazzle.AppMonitor.Control.SubscriptionsController.SubscribeLocally(IResource resource, Boolean isAlsoSubscribe, Boolean& credFailure)
27/11:58:51 PM control T148 : report error and abort
27/11:58:51 PM misc T148 : Show comms error
27/11:58:51 PM authman ? T147 : Prepared AuthManager request context with result: Continue
27/11:58:51 PM authman D T147 : Getting translated url from AuthManager request context...
27/11:58:51 PM authman ? T146 : Got translated url from AuthManager: https://myapps.albertahealthservices.ca/Citrix/PNAgentSPD/enum.aspx
27/11:58:51 PM authman ? T147 : Got translated url from AuthManager: https://myapps.albertahealthservices.ca/Citrix/PNAgentSPD/enum.aspx
27/11:58:51 PM pna T146 : Adding sson logon method to request.
27/11:58:51 PM pna T146 : Adding sson logon method to request.
27/11:58:51 PM pna T147 : Adding sson logon method to request.
27/11:58:51 PM pna T146 : SSOMode = CredsFromAuthMan
27/11:58:51 PM pna T146 : PNA SSon functionlity enabled. Sending request to AuthManager.
27/11:58:51 PM pna T146 : PNA SSon functionlity enabled. Sending request to AuthManager.
27/11:58:51 PM pna T146 : PNA SSon functionlity enable
27/11:58:51 PM pna = T146 : call SendAndReceiveRequestViaAuthman: https://myapps.albertahealthservices.ca/Citrix/PNAgentSPD/enum.aspx
27/11:58:51 PM pna T147 : PNA SSon functionlity enabled. Sending request to AuthManager.
27/11:58:51 PM pna > T146 : {
27/11:58:51 PM pna T147 : PNA SSon functionlity enabled. Sending request to AuthManager.
27/11:58:51 PM pna = T147 : call SendAndReceiveRequestViaAuthman: https://myapps.albertahealthservices.ca/Citrix/PNAgentSPD/enum.aspx
27/11:58:51 PM pna > T147 : {
27/11:58:51 PM ui T100 :ShowMessageBox TopMost=False title= message=Your apps are not available at this time. Please try again in a few minutes or contact your help desk with this information: Cannot contact PNAgentSPD.
]]></script>
So this dialog popped up for an application called 'BMTServe'. And what does BMTServe look like?<br />
<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiDzDLetMa8LmUN_GRghETeh9K28frHNCX_XFlSU9jnViGiwmjqQIo-lRdPyc-0eo02NVgazdUZ-GqVHEZC3-dheC5wTy71YfpUNGl0rgfzMtERwp8mGnGe_okIgb_bnh364Rle/s1600/Screen+Shot+2015-10-28+at+12.30.31+AM.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="135" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiDzDLetMa8LmUN_GRghETeh9K28frHNCX_XFlSU9jnViGiwmjqQIo-lRdPyc-0eo02NVgazdUZ-GqVHEZC3-dheC5wTy71YfpUNGl0rgfzMtERwp8mGnGe_okIgb_bnh364Rle/s320/Screen+Shot+2015-10-28+at+12.30.31+AM.png" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Generic icon!</td></tr>
</tbody></table>
But BMTServe was not the only application that encountered this dialog. From my video it popped up numerous times. Searching the SelfService.txt file for 'Your apps' and looking for the application it references points to an application with a blank icon 100% of the time. Not every application that produces a blank icon causes this prompt, as we literally have ~250 applications with blank icons and the dialog pops up anywhere from 0 to 10 times. Sometimes it pops up 2 times, sometimes none, sometimes 10 times.<br />
<br />
So, why are these icons blank?<br />
<br />
Citrix Receiver 4.3 seems to only prefer 32bit icons or icons of a particular size. I haven't confirmed what exactly yet, but I do know that 8bit 32x32 icons don't seems to get 'translated'. The Citrix logs all but confirm this as well. <br />
<br />
I confirmed with Citrix that icons are required to be 32bit and the order they are checked is 48x48, 32x32 then 16x16.<br />
<br />
This is how Receiver processes icons that are formatted correctly:<br />
<br />
<script class="brush: cmd" type="syntaxhighlighter"><![CDATA[
27/2:10:27 PM bg CtxsJobL:Proccesing next Job. Total JobCount 13
27/2:10:27 PM bg = CtxsJobL:Execute job Icon48-pnagentspd-c4be576e@@AHSCTX:MHRH 102100
27/2:10:27 PM bg > CtxsJobL:{
27/2:10:27 PM bg ? CtxsJobL:}00:00:00
27/2:10:27 PM bg CtxsJobL:Proccesing next Job. Total JobCount 13
27/2:10:27 PM bg = CtxsJobL:Execute job Icon48-pnagentspd-c4be576e@@AHSCTX:CRH 102100
27/2:10:27 PM bg > CtxsJobL:{
27/2:10:27 PM bg ? CtxsJobL:}00:00:00
27/2:10:27 PM bg CtxsJobL:Proccesing next Job. Total JobCount 13
27/2:10:27 PM bg = CtxsJobL:Execute job Icon48-pnagentspd-c4be576e@@AHSCTX:MHRH RETAIL 102100 TEST
]]></script>
The icons were processed instantly. 00:00:00. But if they are formatted in a way that Receiver decides it needs to 'reformat' them:
<br />
<script class="brush: cmd" type="syntaxhighlighter"><![CDATA[
27/1:51:21 PM bg = CtxsJobL:Execute job Icon48-pnagentspd-c4be576e@@AHSCTX:IMPAX Client - PCH
27/1:51:21 PM bg > CtxsJobL:{
27/1:51:21 PM misc ? CtxsJobL: GetDetails from Network for pnagentspd-c4be576e@@AHSCTX:IMPAX Client - PCH Icon48
27/1:51:21 PM misc > CtxsJobL: {
27/1:51:21 PM pna = CtxsJobL: GetDetails from Network for pnagentspd-c4be576e@@AHSCTX:IMPAX Client - PCH Icon48
27/1:51:21 PM pna > CtxsJobL: {
27/1:51:21 PM pna = CtxsJobL: DoGetDetails r=PNAgentClient(pnagentspd-c4be576e) details=Icon48
27/1:51:21 PM pna > CtxsJobL: {
27/1:51:21 PM pna CtxsJobL: Do http request
27/1:51:21 PM pna CtxsJobL: PNA SSOn functionality being used. Suppressing credential request from user.
27/1:51:21 PM authman ? CtxsJobL: Creating AuthManager request context to "https://myapps.albertahealthservices.ca/Citrix/PNAgentSPD/enum.aspx" under name "PNA" with flags "None"...
27/1:51:21 PM authman D CtxsJobL: Created AuthManager request context
27/1:51:21 PM authman D CtxsJobL: Preparing AuthManager request context...
27/1:51:21 PM authman ? CtxsJobL: Prepared AuthManager request context with result: Continue
27/1:51:21 PM authman D CtxsJobL: Getting translated url from AuthManager request context...
27/1:51:21 PM authman ? CtxsJobL: Got translated url from AuthManager: https://myapps.albertahealthservices.ca/Citrix/PNAgentSPD/enum.aspx
27/1:51:21 PM pna CtxsJobL: Adding sson logon method to request.
27/1:51:21 PM pna CtxsJobL: SSOMode = CredsFromAuthMan
27/1:51:21 PM pna CtxsJobL: PNA SSon functionlity enabled. Sending request to AuthManager.
27/1:51:21 PM pna = CtxsJobL: call SendAndReceiveRequestViaAuthman: https://myapps.albertahealthservices.ca/Citrix/PNAgentSPD/enum.aspx
27/1:51:21 PM pna > CtxsJobL: {
27/1:51:21 PM dservice ? CtxsJobL: Do HTTP Request
27/1:51:21 PM dservice > CtxsJobL: {
27/1:51:26 PM dservice ? CtxsJobL: }00:00:05.5156250
27/1:51:26 PM pna ? CtxsJobL: }00:00:05.5156250
27/1:51:26 PM authman CtxsJobL: Disposing AuthManager request context...
27/1:51:26 PM authman D CtxsJobL: Disposed AuthManager request context.
27/1:51:26 PM pna ? CtxsJobL: }00:00:05.5781250
27/1:51:26 PM pna CtxsJobL: Start XML processing
27/1:51:26 PM pna = CtxsJobL: Process XML for applications
27/1:51:26 PM pna > CtxsJobL: {
27/1:51:26 PM pna ? CtxsJobL: ProcessXMLReply for pnagentspd-c4be576e@@AHSCTX:IMPAX Client - PCH
27/1:51:26 PM pna > CtxsJobL: {
27/1:51:26 PM pna ? CtxsJobL: }00:00:00
27/1:51:26 PM pna ? CtxsJobL: }00:00:00
27/1:51:26 PM pna ? CtxsJobL: }00:00:05.5937500
27/1:51:26 PM misc ? CtxsJobL: }00:00:05.5937500
27/1:51:26 PM icon = CtxsJobL: Scale icons as necessary for pnagentspd-c4be576e@@AHSCTX:IMPAX Client - PCH Icon48
27/1:51:26 PM icon > CtxsJobL: {
27/1:51:26 PM icon = CtxsJobL: Get icon32 and scale to Icon48
27/1:51:26 PM icon > CtxsJobL: {
27/1:51:26 PM misc ? CtxsJobL: GetDetails from Network for pnagentspd-c4be576e@@AHSCTX:IMPAX Client - PCH Icon32
27/1:51:26 PM misc > CtxsJobL: {
27/1:51:26 PM pna = CtxsJobL: GetDetails from Network for pnagentspd-c4be576e@@AHSCTX:IMPAX Client - PCH Icon32
27/1:51:26 PM pna > CtxsJobL: {
27/1:51:26 PM pna = CtxsJobL: DoGetDetails r=PNAgentClient(pnagentspd-c4be576e) details=Icon32
27/1:51:26 PM pna > CtxsJobL: {
27/1:51:26 PM pna CtxsJobL: Do http request
27/1:51:26 PM pna CtxsJobL: PNA SSOn functionality being used. Suppressing credential request from user.
27/1:51:26 PM authman ? CtxsJobL: Creating AuthManager request context to "https://myapps.albertahealthservices.ca/Citrix/PNAgentSPD/enum.aspx" under name "PNA" with flags "None"...
27/1:51:26 PM authman D CtxsJobL: Created AuthManager request context
27/1:51:26 PM authman D CtxsJobL: Preparing AuthManager request context...
27/1:51:26 PM authman ? CtxsJobL: Prepared AuthManager request context with result: Continue
27/1:51:26 PM authman D CtxsJobL: Getting translated url from AuthManager request context...
27/1:51:26 PM authman ? CtxsJobL: Got translated url from AuthManager: https://myapps.albertahealthservices.ca/Citrix/PNAgentSPD/enum.aspx
27/1:51:26 PM pna CtxsJobL: Adding sson logon method to request.
27/1:51:26 PM pna CtxsJobL: SSOMode = CredsFromAuthMan
27/1:51:26 PM pna CtxsJobL: PNA SSon functionlity enabled. Sending request to AuthManager.
27/1:51:26 PM pna = CtxsJobL: call SendAndReceiveRequestViaAuthman: https://myapps.albertahealthservices.ca/Citrix/PNAgentSPD/enum.aspx
27/1:51:26 PM pna > CtxsJobL: {
27/1:51:27 PM dservice ? CtxsJobL: Do HTTP Request
27/1:51:27 PM dservice > CtxsJobL: {
27/1:51:29 PM dservice ? CtxsJobL: }00:00:02.4375000
27/1:51:29 PM pna ? CtxsJobL: }00:00:02.4843750
27/1:51:29 PM authman CtxsJobL: Disposing AuthManager request context...
27/1:51:29 PM authman D CtxsJobL: Disposed AuthManager request context.
27/1:51:29 PM pna ? CtxsJobL: }00:00:02.5625000
27/1:51:29 PM pna CtxsJobL: Start XML processing
27/1:51:29 PM pna = CtxsJobL: Process XML for applications
27/1:51:29 PM pna > CtxsJobL: {
27/1:51:29 PM pna ? CtxsJobL: ProcessXMLReply for pnagentspd-c4be576e@@AHSCTX:IMPAX Client - PCH
27/1:51:29 PM pna > CtxsJobL: {
27/1:51:29 PM pna ? CtxsJobL: }00:00:00
27/1:51:29 PM pna ? CtxsJobL: }00:00:00
27/1:51:29 PM pna ? CtxsJobL: }00:00:02.5625000
27/1:51:29 PM misc ? CtxsJobL: }00:00:02.5625000
27/1:51:29 PM icon = CtxsJobL: Scale icons as necessary for pnagentspd-c4be576e@@AHSCTX:IMPAX Client - PCH Icon32
27/1:51:29 PM icon > CtxsJobL: {
27/1:51:29 PM icon = CtxsJobL: Get Legacy icon and convert to Icon32
27/1:51:29 PM icon > CtxsJobL: {
27/1:51:29 PM misc ? CtxsJobL: GetDetails from Network for pnagentspd-c4be576e@@AHSCTX:IMPAX Client - PCH LegacyIcon
27/1:51:29 PM misc > CtxsJobL: {
27/1:51:29 PM pna = CtxsJobL: GetDetails from Network for pnagentspd-c4be576e@@AHSCTX:IMPAX Client - PCH LegacyIcon
27/1:51:29 PM pna > CtxsJobL: {
27/1:51:29 PM pna = CtxsJobL: DoGetDetails r=PNAgentClient(pnagentspd-c4be576e) details=LegacyIcon
27/1:51:29 PM pna > CtxsJobL: {
27/1:51:29 PM pna CtxsJobL: Do http request
27/1:51:29 PM pna CtxsJobL: PNA SSOn functionality being used. Suppressing credential request from user.
27/1:51:29 PM authman ? CtxsJobL: Creating AuthManager request context to "https://myapps.albertahealthservices.ca/Citrix/PNAgentSPD/enum.aspx" under name "PNA" with flags "None"...
27/1:51:29 PM authman D CtxsJobL: Created AuthManager request context
27/1:51:29 PM authman D CtxsJobL: Preparing AuthManager request context...
27/1:51:29 PM authman ? CtxsJobL: Prepared AuthManager request context with result: Continue
27/1:51:29 PM authman D CtxsJobL: Getting translated url from AuthManager request context...
27/1:51:29 PM authman ? CtxsJobL: Got translated url from AuthManager: https://myapps.albertahealthservices.ca/Citrix/PNAgentSPD/enum.aspx
27/1:51:29 PM pna CtxsJobL: Adding sson logon method to request.
27/1:51:29 PM pna CtxsJobL: SSOMode = CredsFromAuthMan
27/1:51:29 PM pna CtxsJobL: PNA SSon functionlity enabled. Sending request to AuthManager.
27/1:51:29 PM pna = CtxsJobL: call SendAndReceiveRequestViaAuthman: https://myapps.albertahealthservices.ca/Citrix/PNAgentSPD/enum.aspx
27/1:51:29 PM pna > CtxsJobL: {
27/1:51:29 PM dservice ? CtxsJobL: Do HTTP Request
27/1:51:29 PM dservice > CtxsJobL: {
27/1:51:32 PM dservice ? CtxsJobL: }00:00:03.2656250
27/1:51:32 PM pna ? CtxsJobL: }00:00:03.2968750
27/1:51:32 PM authman CtxsJobL: Disposing AuthManager request context...
27/1:51:32 PM authman D CtxsJobL: Disposed AuthManager request context.
27/1:51:32 PM pna ? CtxsJobL: }00:00:03.3750000
27/1:51:32 PM pna CtxsJobL: Start XML processing
27/1:51:32 PM pna = CtxsJobL: Process XML for applications
27/1:51:32 PM pna > CtxsJobL: {
27/1:51:32 PM pna ? CtxsJobL: ProcessXMLReply for pnagentspd-c4be576e@@AHSCTX:IMPAX Client - PCH
27/1:51:32 PM pna > CtxsJobL: {
27/1:51:32 PM pna ? CtxsJobL: }00:00:00.0937500
27/1:51:32 PM pna ? CtxsJobL: }00:00:00.0937500
27/1:51:32 PM pna ? CtxsJobL: }00:00:03.4687500
27/1:51:32 PM misc ? CtxsJobL: }00:00:03.4687500
27/1:51:32 PM icon E CtxsJobL: Couldn't get a fallback size 32 image for resource "pnagentspd-c4be576e@@AHSCTX:IMPAX Client - PCH"
27/1:51:32 PM icon ? CtxsJobL: }00:00:03.4687500
27/1:51:32 PM icon ? CtxsJobL: }00:00:03.4687500
27/1:51:32 PM icon ? CtxsJobL: }00:00:06.0468750
27/1:51:32 PM icon ? CtxsJobL: }00:00:06.0468750
27/1:51:32 PM bg ? CtxsJobL:}00:00:11.6406250
]]></script>
This call to get an icon took 11.6 seconds!!! If it doesn't get the icon formatted in the way it wants, it appears the SelfService.exe setups a queue of icons that it needs and 're-requests' them from the server. Could it be that Receiver is submitting too many queries? The error mentions to check the authmansvr.txt log file. This log file shows the following:
<br />
<script class="brush: cmd" type="syntaxhighlighter"><![CDATA[
10/28/15 06:48:39 > T:00001920 CAuthHttpRequest::SendAndRecieve client='SSP:SelfService.exe:5732:822' object=AuthHttpRequest#274
10/28/15 06:48:39 > T:00001920 {
10/28/15 06:48:39 > T:00001920 . CAuthHttpRequestImpl::SendAndReceive
10/28/15 06:48:39 > T:00001920 . {
10/28/15 06:48:39 > T:00001920 . . CPnaSSOn::ReplaceTokensWithUsernamePassword
10/28/15 06:48:39 > T:00001920 . . {
10/28/15 06:48:39 > T:00001920 . . . CPnaSSOn::ShouldReplaceConstants
10/28/15 06:48:39 > T:00001920 . . . {
10/28/15 06:48:39 < T:00001920 . . . }
10/28/15 06:48:39 > T:00001920 . . . CPnaSSOn::GetUsernamePassword
10/28/15 06:48:39 > T:00001920 . . . {
10/28/15 06:48:39 > T:00001920 . . . . CSSOnLibWrapper::IsSSOnServerContainerAvailable
10/28/15 06:48:39 > T:00001920 . . . . {
10/28/15 06:48:39 < T:00001920 . . . . }
10/28/15 06:48:39 > T:00001920 . . . . CSSOnLibWrapper::GetCredentialType
10/28/15 06:48:39 > T:00001920 . . . . {
10/28/15 06:48:39 T:00001920 . . . . . GetCredentialType returning success with credential type 1
10/28/15 06:48:39 < T:00001920 . . . . }
10/28/15 06:48:39 > T:00001920 . . . . CSSOnLibWrapper::GetUsernamePassword
10/28/15 06:48:39 > T:00001920 . . . . {
10/28/15 06:48:39 < T:00001920 . . . . }
10/28/15 06:48:39 < T:00001920 . . . }
10/28/15 06:48:39 T:00001920 . . . Replaced tokens with credentians from SSOn.
10/28/15 06:48:39 < T:00001920 . . }
10/28/15 06:48:39 > T:00001920 . . CConnectivitySupport::GetRouteForResource url=http://wsctxwi01t.healthy.bewell.ca/Citrix/PNAgentSPD/enum.aspx timeoutSecs=30 cancellationEvent=false
10/28/15 06:48:39 > T:00001920 . . {
10/28/15 06:48:39 T:00001920 . . . Using receiver
10/28/15 06:48:39 > T:00001920 . . . CReceiverBase::GetConnectedVpnGatewayOrEmpty
10/28/15 06:48:39 > T:00001920 . . . {
10/28/15 06:48:39 > T:00001920 . . . . CWindowsReceiver::CallARGetConnectedVpnGateway
10/28/15 06:48:39 > T:00001920 . . . . {
10/28/15 06:48:39 < T:00001BBC . . . . }
10/28/15 06:48:39 T:00001BBC . . . . Receiver status = 0x10
10/28/15 06:48:39 <<<<< T:00001BBC . . . . Throwable created: CSystemException: ARGetConnectedVpnGateway (Receiver SDK API) call failed; status=0x10
10/28/15 06:48:39 < T:00001BBC . . . }
10/28/15 06:48:39 < T:00001BBC . . }
10/28/15 06:48:39 > T:00001BBC . . ConvertExceptionToAmResultOrRethrow
10/28/15 06:48:39 > T:00001BBC . . {
10/28/15 06:48:39 > T:00001BBC . . . CAuthenticationContextError::ConvertExceptionToErrorCodeOrRethrow
10/28/15 06:48:39 > T:00001BBC . . . {
10/28/15 06:48:39 T:00001BBC . . . . Processing exception, type='System exception.' description='ARGetConnectedVpnGateway (Receiver SDK API) call failed; status=0x10'
10/28/15 06:48:39 T:00001BBC . . . . Doesn't convert to a CAuthenticationContextError - rethrowing
10/28/15 06:48:39 < T:00001BBC . . . }
10/28/15 06:48:39 < T:00001BBC . . }
10/28/15 06:48:39 < T:00001BBC . }
10/28/15 06:48:39 < T:00001BBC }
10/28/15 06:48:39 > T:00001BBC CComUtils::HandleComMethodException
10/28/15 06:48:39 > T:00001BBC {
10/28/15 06:48:39 *ERR* T:00001BBC . Caught exception: 'ARGetConnectedVpnGateway (Receiver SDK API) call failed; status=0x10' - returning E_UNEXPECTED
10/28/15 06:48:39 *LOG* T:00001BBC . Module: Citrix Authentication Manager
10/28/15 06:48:39 *LOG* T:00001BBC . Location: C:\PROGRAM FILES (X86)\CITRIX\AUTHMANAGER\AUTHMANSVR.EXE
10/28/15 06:48:39 *LOG* T:00001BBC . Version: 7.0.0.8243 (Release)
10/28/15 06:48:39 *LOG* T:00001BBC . Platform: Windows 6.1.7601 64-bit Service Pack 1 SP Version: 1.0 SuiteMask: 256 ProductType: 1
10/28/15 06:48:39 *LOG* T:00001BBC . Description: An unexpected error occurred.
10/28/15 06:48:39 *LOG* T:00001BBC . Exception type: System exception.
10/28/15 06:48:39 *LOG* T:00001BBC . Detail: ARGetConnectedVpnGateway (Receiver SDK API) call failed; status=0x10
10/28/15 06:48:39 *LOG* T:00001BBC . Context:
10/28/15 06:48:39 *LOG* T:00001BBC . CAuthHttpRequestImpl::SendAndReceive
10/28/15 06:48:39 *LOG* T:00001BBC .
]]></script>
The error appears to start at "CWindowsReceiver::CallARGetConnectedVpnGateway" When this call is successful it returns:
<br />
<script class="brush: cmd" type="syntaxhighlighter"><![CDATA[
10/28/15 06:48:39 > T:000005FC . . . CReceiverBase::GetConnectedVpnGatewayOrEmpty
10/28/15 06:48:39 > T:000005FC . . . {
10/28/15 06:48:39 > T:000005FC . . . . CWindowsReceiver::CallARGetConnectedVpnGateway
10/28/15 06:48:39 > T:000005FC . . . . {
10/28/15 06:48:39 < T:00001920 . . . . . . . . }
10/28/15 06:48:39 T:00001920 . . . . . . . . Receiver status = success
10/28/15 06:48:39 T:00001920 . . . . . . . . location=NETWORK_LOCATION_LAN
10/28/15 06:48:39 T:00001920 . . . . . . . . connectivity=CONNECTIVITY_DIRECT
10/28/15 06:48:39 < T:00001920 . . . . . . . }
]]></script>
So, I guess it's possible that trying to re-pull the icon data is causing authmansvr.exe to crash...? Another crazy thing is I was attempting to automate this process of terminating Receiver and relaunching it to see if I could get a gauge on the frequency of this occurrence and this is what I saw:<br />
<br />
<script class="brush: cmd" type="syntaxhighlighter"><![CDATA[
Mon 10/26/2015,,18:12:17.28,10 Scanning SelfService.txt for error...
Mon 10/26/2015,,18:15:22.59,11 Scanning SelfService.txt for error...
Mon 10/26/2015,,18:18:27.96,12 Scanning SelfService.txt for error...
msgbox found
Mon 10/26/2015,,18:21:33.37,13 Scanning SelfService.txt for error...
msgbox found
Mon 10/26/2015,,18:24:39.55,14 Scanning SelfService.txt for error...
Mon 10/26/2015,,18:27:44.83,15 Scanning SelfService.txt for error...
Mon 10/26/2015,,18:30:50.07,16 Scanning SelfService.txt for error...
Mon 10/26/2015,,18:33:55.27,17 Scanning SelfService.txt for error...
Mon 10/26/2015,,18:37:00.64,18 Scanning SelfService.txt for error...
Mon 10/26/2015,,18:40:06.20,19 Scanning SelfService.txt for error...
Mon 10/26/2015,,18:43:11.31,20 Scanning SelfService.txt for error...
Mon 10/26/2015,,18:46:16.70,21 Scanning SelfService.txt for error...
Mon 10/26/2015,,18:49:22.06,22 Scanning SelfService.txt for error...
Mon 10/26/2015,,18:52:27.49,23 Scanning SelfService.txt for error...
Mon 10/26/2015,,18:55:32.78,24 Scanning SelfService.txt for error...
Mon 10/26/2015,,18:58:38.14,25 Scanning SelfService.txt for error...
Mon 10/26/2015,,19:01:43.46,26 Scanning SelfService.txt for error...
Mon 10/26/2015,,19:04:48.93,27 Scanning SelfService.txt for error...
Mon 10/26/2015,,19:07:54.26,28 Scanning SelfService.txt for error...
Mon 10/26/2015,,19:10:59.48,29 Scanning SelfService.txt for error...
Mon 10/26/2015,,19:14:04.71,30 Scanning SelfService.txt for error...
Mon 10/26/2015,,19:17:10.05,31 Scanning SelfService.txt for error...
Mon 10/26/2015,,19:20:15.43,32 Scanning SelfService.txt for error...
Mon 10/26/2015,,19:23:21.02,33 Scanning SelfService.txt for error...
Mon 10/26/2015,,19:26:26.47,34 Scanning SelfService.txt for error...
Mon 10/26/2015,,19:29:31.91,35 Scanning SelfService.txt for error...
Mon 10/26/2015,,19:32:37.39,36 Scanning SelfService.txt for error...
Mon 10/26/2015,,19:35:42.84,37 Scanning SelfService.txt for error...
Mon 10/26/2015,,19:38:48.33,38 Scanning SelfService.txt for error...
Mon 10/26/2015,,19:41:53.90,39 Scanning SelfService.txt for error...
Mon 10/26/2015,,19:44:59.35,40 Scanning SelfService.txt for error...
Mon 10/26/2015,,19:48:04.85,41 Scanning SelfService.txt for error...
Mon 10/26/2015,,19:51:10.23,42 Scanning SelfService.txt for error...
Mon 10/26/2015,,19:54:15.91,43 Scanning SelfService.txt for error...
Mon 10/26/2015,,19:57:21.52,44 Scanning SelfService.txt for error...
Mon 10/26/2015,,20:00:26.95,45 Scanning SelfService.txt for error...
Mon 10/26/2015,,20:03:32.76,46 Scanning SelfService.txt for error...
Mon 10/26/2015,,20:06:38.31,47 Scanning SelfService.txt for error...
Mon 10/26/2015,,20:09:43.73,48 Scanning SelfService.txt for error...
Mon 10/26/2015,,20:12:49.14,49 Scanning SelfService.txt for error...
Mon 10/26/2015,,20:15:54.71,50 Scanning SelfService.txt for error...
Mon 10/26/2015,,20:19:00.19,51 Scanning SelfService.txt for error...
Mon 10/26/2015,,20:22:05.76,52 Scanning SelfService.txt for error...
Mon 10/26/2015,,20:25:11.19,53 Scanning SelfService.txt for error...
Mon 10/26/2015,,20:28:16.85,54 Scanning SelfService.txt for error...
Mon 10/26/2015,,20:31:22.30,55 Scanning SelfService.txt for error...
Mon 10/26/2015,,20:34:28.67,56 Scanning SelfService.txt for error...
Mon 10/26/2015,,20:37:34.31,57 Scanning SelfService.txt for error...
Mon 10/26/2015,,20:40:39.67,58 Scanning SelfService.txt for error...
Mon 10/26/2015,,20:43:45.29,59 Scanning SelfService.txt for error...
Mon 10/26/2015,,20:46:50.87,60 Scanning SelfService.txt for error...
Mon 10/26/2015,,20:49:56.49,61 Scanning SelfService.txt for error...
Mon 10/26/2015,,20:53:02.02,62 Scanning SelfService.txt for error...
Mon 10/26/2015,,20:56:07.66,63 Scanning SelfService.txt for error...
Mon 10/26/2015,,20:59:13.14,64 Scanning SelfService.txt for error...
Mon 10/26/2015,,21:02:18.70,65 Scanning SelfService.txt for error...
Mon 10/26/2015,,21:05:24.22,66 Scanning SelfService.txt for error...
Mon 10/26/2015,,21:08:30.35,67 Scanning SelfService.txt for error...
Mon 10/26/2015,,21:11:35.85,68 Scanning SelfService.txt for error...
Mon 10/26/2015,,21:14:41.40,69 Scanning SelfService.txt for error...
Mon 10/26/2015,,21:17:46.97,70 Scanning SelfService.txt for error...
Mon 10/26/2015,,21:20:52.64,71 Scanning SelfService.txt for error...
Mon 10/26/2015,,21:23:58.17,72 Scanning SelfService.txt for error...
Mon 10/26/2015,,21:27:03.65,73 Scanning SelfService.txt for error...
Mon 10/26/2015,,21:30:09.12,74 Scanning SelfService.txt for error...
Mon 10/26/2015,,21:33:14.80,75 Scanning SelfService.txt for error...
Mon 10/26/2015,,21:36:20.18,76 Scanning SelfService.txt for error...
Mon 10/26/2015,,21:39:25.61,77 Scanning SelfService.txt for error...
Mon 10/26/2015,,21:42:31.02,78 Scanning SelfService.txt for error...
Mon 10/26/2015,,21:45:36.94,79 Scanning SelfService.txt for error...
Mon 10/26/2015,,21:48:42.73,80 Scanning SelfService.txt for error...
Mon 10/26/2015,,21:51:48.20,81 Scanning SelfService.txt for error...
Mon 10/26/2015,,21:54:53.76,82 Scanning SelfService.txt for error...
Mon 10/26/2015,,21:57:59.49,83 Scanning SelfService.txt for error...
Mon 10/26/2015,,22:01:05.15,84 Scanning SelfService.txt for error...
Mon 10/26/2015,,22:04:10.85,85 Scanning SelfService.txt for error...
Mon 10/26/2015,,22:07:16.38,86 Scanning SelfService.txt for error...
Mon 10/26/2015,,22:10:21.81,87 Scanning SelfService.txt for error...
Mon 10/26/2015,,22:13:27.76,88 Scanning SelfService.txt for error...
Mon 10/26/2015,,22:16:33.09,89 Scanning SelfService.txt for error...
Mon 10/26/2015,,22:19:38.63,90 Scanning SelfService.txt for error...
Mon 10/26/2015,,22:22:44.34,91 Scanning SelfService.txt for error...
Mon 10/26/2015,,22:25:49.80,92 Scanning SelfService.txt for error...
Mon 10/26/2015,,22:28:55.46,93 Scanning SelfService.txt for error...
Mon 10/26/2015,,22:32:01.10,94 Scanning SelfService.txt for error...
Mon 10/26/2015,,22:35:06.80,95 Scanning SelfService.txt for error...
Mon 10/26/2015,,22:38:12.50,96 Scanning SelfService.txt for error...
Mon 10/26/2015,,22:41:18.04,97 Scanning SelfService.txt for error...
Mon 10/26/2015,,22:44:23.75,98 Scanning SelfService.txt for error...
Mon 10/26/2015,,22:47:29.40,99 Scanning SelfService.txt for error...
Mon 10/26/2015,,22:50:35.01,100 Scanning SelfService.txt for error...
Mon 10/26/2015,,22:53:40.65,101 Scanning SelfService.txt for error...
Mon 10/26/2015,,22:56:46.47,102 Scanning SelfService.txt for error...
Mon 10/26/2015,,22:59:52.13,103 Scanning SelfService.txt for error...
Mon 10/26/2015,,23:02:57.59,104 Scanning SelfService.txt for error...
Mon 10/26/2015,,23:06:02.89,105 Scanning SelfService.txt for error...
Mon 10/26/2015,,23:10:26.81,106 Scanning SelfService.txt for error...
Mon 10/26/2015,,23:13:33.65,107 Scanning SelfService.txt for error...
Mon 10/26/2015,,23:16:39.56,108 Scanning SelfService.txt for error...
Mon 10/26/2015,,23:19:45.24,109 Scanning SelfService.txt for error...
Mon 10/26/2015,,23:22:50.98,110 Scanning SelfService.txt for error...
Mon 10/26/2015,,23:25:56.54,111 Scanning SelfService.txt for error...
Mon 10/26/2015,,23:29:01.92,112 Scanning SelfService.txt for error...
Mon 10/26/2015,,23:32:07.15,113 Scanning SelfService.txt for error...
Mon 10/26/2015,,23:35:12.51,114 Scanning SelfService.txt for error...
Mon 10/26/2015,,23:38:17.82,115 Scanning SelfService.txt for error...
Mon 10/26/2015,,23:41:23.21,116 Scanning SelfService.txt for error...
Mon 10/26/2015,,23:44:28.81,117 Scanning SelfService.txt for error...
Mon 10/26/2015,,23:47:34.15,118 Scanning SelfService.txt for error...
Mon 10/26/2015,,23:50:39.55,119 Scanning SelfService.txt for error...
Mon 10/26/2015,,23:53:45.05,120 Scanning SelfService.txt for error...
Mon 10/26/2015,,23:56:50.80,121 Scanning SelfService.txt for error...
Mon 10/26/2015,,23:59:56.11,122 Scanning SelfService.txt for error...
Tue 10/27/2015,, 0:03:01.33,123 Scanning SelfService.txt for error...
Tue 10/27/2015,, 0:06:06.94,124 Scanning SelfService.txt for error...
Tue 10/27/2015,, 0:09:12.36,125 Scanning SelfService.txt for error...
Tue 10/27/2015,, 0:12:17.78,126 Scanning SelfService.txt for error...
Tue 10/27/2015,, 0:15:23.35,127 Scanning SelfService.txt for error...
Tue 10/27/2015,, 0:18:28.73,128 Scanning SelfService.txt for error...
Tue 10/27/2015,, 0:21:34.13,129 Scanning SelfService.txt for error...
Tue 10/27/2015,, 0:24:39.57,130 Scanning SelfService.txt for error...
Tue 10/27/2015,, 0:27:44.83,131 Scanning SelfService.txt for error...
Tue 10/27/2015,, 0:30:50.10,132 Scanning SelfService.txt for error...
Tue 10/27/2015,, 0:33:55.52,133 Scanning SelfService.txt for error...
Tue 10/27/2015,, 0:37:01.09,134 Scanning SelfService.txt for error...
Tue 10/27/2015,, 0:40:06.51,135 Scanning SelfService.txt for error...
Tue 10/27/2015,, 0:43:11.89,136 Scanning SelfService.txt for error...
Tue 10/27/2015,, 0:46:17.42,137 Scanning SelfService.txt for error...
Tue 10/27/2015,, 0:49:22.79,138 Scanning SelfService.txt for error...
Tue 10/27/2015,, 0:52:28.21,139 Scanning SelfService.txt for error...
Tue 10/27/2015,, 0:55:33.71,140 Scanning SelfService.txt for error...
Tue 10/27/2015,, 0:58:39.27,141 Scanning SelfService.txt for error...
Tue 10/27/2015,, 1:01:44.71,142 Scanning SelfService.txt for error...
Tue 10/27/2015,, 1:04:50.17,143 Scanning SelfService.txt for error...
Tue 10/27/2015,, 1:07:55.67,144 Scanning SelfService.txt for error...
Tue 10/27/2015,, 1:11:01.15,145 Scanning SelfService.txt for error...
Tue 10/27/2015,, 1:14:06.56,146 Scanning SelfService.txt for error...
Tue 10/27/2015,, 1:17:11.85,147 Scanning SelfService.txt for error...
Tue 10/27/2015,, 1:20:17.18,148 Scanning SelfService.txt for error...
Tue 10/27/2015,, 1:23:22.66,149 Scanning SelfService.txt for error...
Tue 10/27/2015,, 1:26:28.13,150 Scanning SelfService.txt for error...
Tue 10/27/2015,, 1:29:33.52,151 Scanning SelfService.txt for error...
Tue 10/27/2015,, 1:32:38.85,152 Scanning SelfService.txt for error...
Tue 10/27/2015,, 1:35:44.22,153 Scanning SelfService.txt for error...
Tue 10/27/2015,, 1:38:49.77,154 Scanning SelfService.txt for error...
Tue 10/27/2015,, 1:41:55.33,155 Scanning SelfService.txt for error...
Tue 10/27/2015,, 1:45:00.60,156 Scanning SelfService.txt for error...
Tue 10/27/2015,, 1:48:06.15,157 Scanning SelfService.txt for error...
Tue 10/27/2015,, 1:51:11.49,158 Scanning SelfService.txt for error...
Tue 10/27/2015,, 1:54:16.83,159 Scanning SelfService.txt for error...
Tue 10/27/2015,, 1:57:22.11,160 Scanning SelfService.txt for error...
Tue 10/27/2015,, 2:00:27.94,161 Scanning SelfService.txt for error...
Tue 10/27/2015,, 2:03:33.30,162 Scanning SelfService.txt for error...
Tue 10/27/2015,, 2:06:38.86,163 Scanning SelfService.txt for error...
Tue 10/27/2015,, 2:09:44.58,164 Scanning SelfService.txt for error...
Tue 10/27/2015,, 2:10:00.86,165 Scanning SelfService.txt for error...
]]></script>
<br />
Ok, I thought, not so bad. Just two messages the first couple launches? It shouldn't be too much of an issue... But then I looked at my application folder:<br />
<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjhW18ygOWnrgP9Yie3Z2AxH0i-axbLDK_5-mB_SHHyPZ8y6ikdXhZ3891nOJmw8DW99RtqO8hB-kc7S1716VA6zngbf6UBQGSJrgvnokREBRCEiUN8V4cBpAEdTfFMC_MRgEyK/s1600/Screen+Shot+2015-10-28+at+1.58.27+AM.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="121" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjhW18ygOWnrgP9Yie3Z2AxH0i-axbLDK_5-mB_SHHyPZ8y6ikdXhZ3891nOJmw8DW99RtqO8hB-kc7S1716VA6zngbf6UBQGSJrgvnokREBRCEiUN8V4cBpAEdTfFMC_MRgEyK/s320/Screen+Shot+2015-10-28+at+1.58.27+AM.png" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Left is when I get all my apps (and usually the message box) the left is all those 'successes'</td></tr>
</tbody></table>
It appears Receiver removed all applications producing that dialog box. When I was terminating and relaunching receiver it was ONLY populating 195 applications as opposed to 493 it was supposed to. No wonder I wasn't getting any messages! On a hunch, I looked at each of the 195 applications it kept and they all had good icons. I then took a random sampling of about 30 of the 300 or so applications that it did not keep and none of them had proper icons, all blank. So another bullet towards icons causing my issue.Trententhttp://www.blogger.com/profile/15791628156004881187noreply@blogger.com9tag:blogger.com,1999:blog-7977773.post-24533313542997934592015-10-25T23:11:00.002-06:002015-10-25T23:11:56.803-06:00Force Internet Explorer 10 or 11 to always use 64bit versionI was working on an issue where a user was always prompted to 'Install' the Citrix ICA client. No matter how many times they downloaded and installed the client it continuously prompted them to install it again from the Web Interface:<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhSbzafxu5RJkR8f1RdGKCSnXrDQZb93Fb8DVGwvKYdehERZO2iQ4MbDRVsewc6Tf3mnFdKEJUUWFyyH_kXwpj8DONslnoVHXGAsaQoAYEZBMMKUYfCJ8yS_OTK673WN_YHnvpr/s1600/2.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="171" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhSbzafxu5RJkR8f1RdGKCSnXrDQZb93Fb8DVGwvKYdehERZO2iQ4MbDRVsewc6Tf3mnFdKEJUUWFyyH_kXwpj8DONslnoVHXGAsaQoAYEZBMMKUYfCJ8yS_OTK673WN_YHnvpr/s320/2.PNG" width="320" /></a></div>
<br />
<br />
I checked the add-on's and saw the following:<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiHpO4KGDLE-kUfIIpJpSiOJkHw1j9AIHihN_q9Zs7rTq8FURNzbEtE8R2Dx4PmANiG1zlr9baMsw9TIest1hyphenhyphen93uUfvx67TJThKBotOFvhGsIHziTMtPLX0iLpZbwLZ3s6kCnJ/s1600/3.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="158" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiHpO4KGDLE-kUfIIpJpSiOJkHw1j9AIHihN_q9Zs7rTq8FURNzbEtE8R2Dx4PmANiG1zlr9baMsw9TIest1hyphenhyphen93uUfvx67TJThKBotOFvhGsIHziTMtPLX0iLpZbwLZ3s6kCnJ/s320/3.PNG" width="320" /></a></div>
<br />
No Citrix plugins in site. I then checked Task Manager to confirm the IE type (32bit vs 64bit) and this is what I saw:<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg4LT4PAnViDwN1468yBB60rg50U_6nh9ZyGyZoFqTnkc9oEZwLLDJfVs6wq5HiG22nvcYoUJeNuC5GJvJkf4iH9HtjGCruwioTupJlIuJHIT6UaiIbJKuDt1XpCFCTAYTR4430/s1600/4.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="148" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg4LT4PAnViDwN1468yBB60rg50U_6nh9ZyGyZoFqTnkc9oEZwLLDJfVs6wq5HiG22nvcYoUJeNuC5GJvJkf4iH9HtjGCruwioTupJlIuJHIT6UaiIbJKuDt1XpCFCTAYTR4430/s320/4.PNG" width="320" /></a></div>
Without the *32, Internet Explorer is running in 64bit mode. Currently, Citrix does not provide a 64bit plugin to IE so it won't run and it won't be detected. I then exited IE and browsed to the Internet Explorer folder (C:\program files (x86)\Internet Explorer\iexplore.exe) and attempted to launch iexplore.exe from there. Still came up as 64bit. So now this got interesting... <a href="http://answers.microsoft.com/en-us/ie/forum/ie9-windows_7/make-internet-explorer-64-bit-the-default-to-run/7f59d57a-14d9-4c95-b339-bc03631e4047?auth=1">Microsoft does not allow or provide a way to force a 64bit default for IE on Windows 7.</a><br />
<br />
So how is this happening? <br />
<br />
It turns out there is a registry key you can set that will force IE to ALWAYS be 64bit:<br />
<br />
<span style="background-color: white; font-family: 'Segoe UI', 'Segoe UI Web', 'Segoe UI Symbol', 'Helvetica Neue', 'BBAlpha Sans', 'S60 Sans', Arial, sans-serif; font-size: 15px;"><a href="https://support.microsoft.com/en-us/kb/2716529">HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\TabProcGrowth</a> (or HKLM)</span><br />
<br />
If the REG_DWORD is 0x0 it will always force IE to be 64bit. Deleting or changing this value will default IE to 32bit. So this key *could* be used to force IE to be 64bit. There is a potential issue to be aware of, this will force IE to use the same process as the launcher for tabs, as opposed to spanning new processes. Whether that increases/decreases stability would be something you'd have to test.Trententhttp://www.blogger.com/profile/15791628156004881187noreply@blogger.com0tag:blogger.com,1999:blog-7977773.post-45049702496445261142015-10-20T13:20:00.001-06:002015-10-20T13:20:30.451-06:00AppV5 - Integrating Certificates into your AppV packageThese are the steps I've found to sequence root certificates into your AppV5 application. <br />
<script class="brush: cmd" type="syntaxhighlighter"><![CDATA[
certmgr.exe -add AddTrustCert.cer -s -r localMachine root
]]></script>
<br />
<br />
<br />
Where do you get <a href="https://msdn.microsoft.com/en-us/library/e78byta0%28v=vs.110%29.aspx?f=255&MSPPError=-2147217396">certmgr.exe</a> from?<br />
<br />
The <a href="https://www.visualstudio.com/downloads/download-visual-studio-vs">visual studio downloads</a> apparently contains this tool.<br />
<br />
Once you've started your sequencer and run the command it will add the certificate to these two places:<br />
HKLM\SOFTWARE\Microsoft\SystemCertificates\ROOT\Certificates\<br />
HKLM\SOFTWARE\Wow6432Node\Microsoft\SystemCertificates\ROOT\Certificates<br />
<br />
And that's how you add certificates to a sequenced package.Trententhttp://www.blogger.com/profile/15791628156004881187noreply@blogger.com0tag:blogger.com,1999:blog-7977773.post-12959148774965961502015-09-27T01:55:00.002-06:002015-09-27T01:57:45.041-06:00AppV5 - Sequencing Oracle 11g R2Apparently this is a fun topic. How <a href="https://social.technet.microsoft.com/Forums/en-US/b39d8600-28f2-40db-b38d-160bb551cd45/sequencing-oracle-odbc-drivers-with-appv-5?forum=mdopappv">do you sequence Oracle 11G R2 on AppV5</a>?<br />
<br />
I believe I have an answer. In my attempts to sequence Oracle 11G on AppV5 I came across a few issues and have come up with solutions that work for various applications that rely on this tool.<br />
<br />
<b>The first issue:</b><br />
Oracle 11G only allows paths without spaces and special characters.<br />
<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><span style="margin-left: auto; margin-right: auto;"><a href="http://docs.oracle.com/cd/E29407_01/install.111200/e23737/installing_software.htm"><img border="0" height="144" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgJrlzuBM-qNlbvQzCwAVd7gP0xRjIcYBb8ja68D3jccQIgOIfkADVMEJjXhPHoO04Um2nTmWFkE9LrKjBzfz_XT2hshm6DYj2G8nqx4deXYmqCeE6b5bL3rm8sO8hpIa4XPGEJ/s320/oracle_11g.PNG" width="320" /></a></span></td></tr>
<tr><td class="tr-caption" style="text-align: center;"><span style="background-color: white; font-family: Tahoma, sans-serif; font-size: x-small; text-align: left;"><a href="http://docs.oracle.com/cd/E29407_01/install.111200/e23737/installing_software.htm">On Windows systems, if the path to your Java installation includes a space character, you must provide the path in DOS 8.3 format, as shown in the previous example.</a></span></td></tr>
</tbody></table>
<br />
This *maybe* fixed now, but I experienced issues with trying to install Oracle 11g to the 8.3 folder structure to place it under "Program Files" or "Program Files (x86)". The sequenced application would be broken. <a href="http://trentent.blogspot.ca/2014/08/appv-5-short-file-names-are-not-created.html">This was a known/reported issue with AppV 5SP2 HF4</a> that was marked as 'fixed' by Microsoft for SP3+. I have not had the ability to confirm that and will continue this post with what I know works... I also believe that when expanded out it uses the full path with spaces as opposed to the 8.3 path.<br />
<br />
<b>Second Issue:</b><br />
Installing Oracle 11G to the default 'recommended' directory will fail if you move your <a href="http://trentent.blogspot.ca/2014/08/appv-5-changing-packageinstallationroot.html">PackageInstallationRoot</a> to a different drive. <br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiZ8eu-iskxdKmV3klFVVXorVnq422zwFLfiJ7U3qE1Kine4SPQVXIQEG3DkOi_dI2bj1-xCKakgAqDMd-L-pMAyF1-puufEeLWVLMRXRIpa3EMhXBu3ZZt7iNFSbz3uAj71mYm/s1600/oracle2.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="142" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiZ8eu-iskxdKmV3klFVVXorVnq422zwFLfiJ7U3qE1Kine4SPQVXIQEG3DkOi_dI2bj1-xCKakgAqDMd-L-pMAyF1-puufEeLWVLMRXRIpa3EMhXBu3ZZt7iNFSbz3uAj71mYm/s320/oracle2.PNG" width="320" /></a></div>
<br />
This is because the second folder (apps - in this example) is not tokenized. Forcing AppV5 to utilize the token "appvPackgeDrive" which can expand out differently then you expect, breaking the application.<br />
<br />
<b>Third Issue:</b><br />
Cannot install to PVAD.<br />
<br />
The reason I chose to NOT utilize PVAD is if you do then Oracle <a href="http://trentent.blogspot.ca/2014/06/pvad-connection-groups-appv-5.html">cannot be used in connection groups</a>.<br />
<br />
<b>So how do you resolve all these issues and sequence Oracle 11G R2?</b><br />
<br />
The direction I went was to ensure the directory I sequenced the installer to was a tokenized directory. It also needed to a directory that, when expanded in the virtualized environment, does not contain any spaces or special characters.<br />
<br />
The list of directories AppV5 tokenize's can be found in the AppV 5.0 Sequencing Guide.<br />
<br />
I'll list them here:<br />
<br />
<table border="1" cellpadding="0" cellspacing="0" class="MediumShading1-Accent11" style="border-collapse: collapse; border: none; mso-border-alt: solid #7BA0CD 1.0pt; mso-border-themecolor: accent1; mso-border-themetint: 191; mso-padding-alt: 0in 5.4pt 0in 5.4pt; mso-yfti-tbllook: 1184;">
<tbody>
<tr>
<td style="background: #4F81BD; border-right: none; border: solid #7BA0CD 1.0pt; mso-background-themecolor: accent1; mso-border-themecolor: accent1; mso-border-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b><span style="color: white; mso-themecolor: background1;">Known Folder Token<o:p></o:p></span></b></div>
</td>
<td style="background: #4F81BD; border-left: none; border: solid #7BA0CD 1.0pt; mso-background-themecolor: accent1; mso-border-themecolor: accent1; mso-border-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
<b><span style="color: white; mso-themecolor: background1;">Known Folder Path<o:p></o:p></span></b></div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>AccountPictures<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\AppData\Roaming\Microsoft\Windows\AccountPictures</username></div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Administrative Tools<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\AppData\Roaming\Microsoft\Windows\Start
Menu\Programs\Administrative Tools</username></div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>AppData<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\AppData\Roaming</username></div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Application Shortcuts<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\AppData\Local\Microsoft\Windows\Application
Shortcuts</username></div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Cache<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\AppData\Local\Microsoft\Windows\Temporary
Internet Files</username></div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>CD Burning<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\AppData\Local\Microsoft\Windows\Burn\Burn</username></div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Common Administrative Tools<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\ProgramData\Microsoft\Windows\Start
Menu\Programs\Administrative Tools</div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Common AppData<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\ProgramData</div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Common Desktop<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\Public\Desktop</div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Common Documents<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\Public\Documents</div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Common Programs<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\ProgramData\Microsoft\Windows\Start
Menu\Programs</div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Common Start Menu<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\ProgramData\Microsoft\Windows\Start
Menu</div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Common Startup<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\ProgramData\Microsoft\Windows\Start
Menu\Programs\Startup</div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Common Templates<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\ProgramData\Microsoft\Windows\Templates</div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>CommonDownloads<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\Public\Downloads</div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>CommonMusic<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\Public\Music</div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>CommonPictures<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\Public\Pictures</div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>CommonRingtones<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\ProgramData\Microsoft\Windows\Ringtones</div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>CommonVideo<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\Public\Videos</div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Contacts<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\Contacts</username></div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Cookies<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\AppData\Roaming\Microsoft\Windows\Cookies</username></div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>CredentialManager<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\AppData\Roaming\Microsoft\Credentials</username></div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>CryptoKeys<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\AppData\Roaming\Microsoft\Crypto</username></div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Desktop<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\Desktop</username></div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Device Metadata Store<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\ProgramData\Microsoft\Windows\DeviceMetadataStore</div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>DocumentsLibrary<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\AppData\Roaming\Microsoft\Windows\Libraries\Documents.library-ms</username></div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Downloads<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\Downloads</username></div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>DpapiKeys<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\AppData\Roaming\Microsoft\Protect</username></div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Favorites<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\Favorites</username></div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Fonts<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\windows\Fonts</div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>GameTasks<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\AppData\Local\Microsoft\Windows\GameExplorer</username></div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>History<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\AppData\Local\Microsoft\Windows\History</username></div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>ImplicitAppShortcuts<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\AppData\Roaming\Microsoft\Internet
Explorer\Quick Launch\User Pinned\ImplicitAppShortcuts</username></div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Libraries<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\AppData\Roaming\Microsoft\Windows\Libraries</username></div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Links<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\Links</username></div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Local AppData<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\AppData\Local</username></div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>LocalAppDataLow<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\AppData\LocalLow</username></div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>MusicLibrary<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\AppData\Roaming\Microsoft\Windows\Libraries\Music.library-ms</username></div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>My Music<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\Music</username></div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>My Pictures<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\Pictures</username></div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>My Video<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\Videos</username></div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>NetHood<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\AppData\Roaming\Microsoft\Windows\Network
Shortcuts</username></div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Personal<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\Documents</username></div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>PicturesLibrary<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\AppData\Roaming\Microsoft\Windows\Libraries\Pictures.library-ms</username></div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Podcast Library<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\AppData\Roaming\Microsoft\Windows\Libraries\Podcasts.library-ms</username></div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Podcasts<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\Podcasts</username></div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>PrintHood<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\AppData\Roaming\Microsoft\Windows\Printer
Shortcuts</username></div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Profile<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username></username></div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>ProgramFiles<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Program Files</div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>ProgramFilesCommon<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Program Files\Common Files</div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>ProgramFilesCommonX64<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Program Files\Common Files</div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>ProgramFilesCommonX86<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Program Files (x86)\Common
Files</div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>ProgramFilesX64<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Program Files</div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>ProgramFilesX86<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Program Files (x86)</div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Programs<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\AppData\Roaming\Microsoft\Windows\Start
Menu\Programs</username></div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Public<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\Public</div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>PublicAccountPictures<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\Public\AccountPictures</div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>PublicGameTasks<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\ProgramData\Microsoft\Windows\GameExplorer</div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>PublicLibraries<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\Public\Libraries</div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Quick Launch<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\AppData\Roaming\Microsoft\Internet
Explorer\Quick Launch</username></div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Recent<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\AppData\Roaming\Microsoft\Windows\Recent</username></div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>RecordedTVLibrary<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\Public\Libraries\RecordedTV.library-ms</div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>ResourceDir<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\windows\resources</div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Ringtones<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\AppData\Local\Microsoft\Windows\Ringtones</username></div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Roamed Tile Images<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\AppData\Local\Microsoft\Windows\RoamedTileImages</username></div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Roaming Tiles<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\AppData\Local\Microsoft\Windows\RoamingTiles</username></div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>SavedGames<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\Saved
Games</username></div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Searches<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\Searches</username></div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>SendTo<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\AppData\Roaming\Microsoft\Windows\SendTo</username></div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Start Menu<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\AppData\Roaming\Microsoft\Windows\Start
Menu</username></div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Startup<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\AppData\Roaming\Microsoft\Windows\Start
Menu\Programs\Startup</username></div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>System<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\windows\system32</div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>SystemCertificates<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\AppData\Roaming\Microsoft\SystemCertificates</username></div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>SystemX86<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\windows\SysWOW64</div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Templates<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\AppData\Roaming\Microsoft\Windows\Templates</username></div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>User Pinned<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\AppData\Roaming\Microsoft\Internet
Explorer\Quick Launch\User Pinned</username></div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>UserProfiles<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users</div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>VideosLibrary<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\<username>\AppData\Roaming\Microsoft\Windows\Libraries\Videos.library-ms</username></div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Windows<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\windows<o:p></o:p></div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>Custom Token<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
Custom Token Expansion</div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>AppVAllUsersDir<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\Users\All Users</div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>AppVComputerName<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
<username>-LT02</username></div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>AppVCurrentUserSID<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
S-1-5-21-124525095-708259637-1543119021-705252</div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>AppVEnvironmentVariableCommonProgramFiles<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
%commonprogramfiles%</div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>AppVEnvironmentVariableProgramFiles<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
%ProgramFiles%</div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>AppVPackageDrive<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:</div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>AppVPackageRoot<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\AppInstallFolder</div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>AppVSystem32Catroot<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\windows\system32\catroot</div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>AppVSystem32Catroot2<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\windows\system32\catroot2</div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>AppVSystem32DriversEtc<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\windows\system32\drivers\etc</div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>AppVSystem32Driverstore<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\windows\system32\driverstore</div>
</td>
</tr>
<tr>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>AppVSystem32Logfiles<o:p></o:p></b></div>
</td>
<td style="border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\windows\system32\logfiles</div>
</td>
</tr>
<tr>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: solid #7BA0CD 1.0pt; border-right: none; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-left-themecolor: accent1; mso-border-left-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 116.95pt;" valign="top" width="156"><div class="MsoNoSpacing">
<b>AppVSystem32Spool<o:p></o:p></b></div>
</td>
<td style="background: #D3DFEE; border-bottom: solid #7BA0CD 1.0pt; border-left: none; border-right: solid #7BA0CD 1.0pt; border-top: none; mso-background-themecolor: accent1; mso-background-themetint: 63; mso-border-bottom-themecolor: accent1; mso-border-bottom-themetint: 191; mso-border-right-themecolor: accent1; mso-border-right-themetint: 191; mso-border-top-alt: solid #7BA0CD 1.0pt; mso-border-top-themecolor: accent1; mso-border-top-themetint: 191; padding: 0in 5.4pt 0in 5.4pt; width: 361.85pt;" valign="top" width="482"><div class="MsoNoSpacing">
C:\windows\system32\spool</div>
</td>
</tr>
</tbody></table>
<br />
<div>
There are multiple directories we can choose. I opted to use "Common AppData". That means I will install the Oracle client here: "C:\ProgramData". It does not contain a space, is tokenized, and when expanded will remain on the C:\ drive. I created a 'response' file for the Oracle install. </div>
<div>
<br /></div>
<div>
<br /></div>
<div>
<script class="brush: cmd" type="syntaxhighlighter"><![CDATA[
###############################################################################
## Copyright(c) Oracle Corporation 1998,2008. All rights reserved. ##
## ##
## Specify values for the variables listed below to customize ##
## your installation. ##
## ##
## Each variable is associated with a comment. The comment ##
## can help to populate the variables with the appropriate ##
## values. ##
## ##
###############################################################################
#-------------------------------------------------------------------------------
# Do not change the following system generated value.
#-------------------------------------------------------------------------------
oracle.install.responseFileVersion=http://www.oracle.com/2007/install/rspfmt_clientinstall_response_schema_v11_2_0
#-------------------------------------------------------------------------------
# This variable holds the hostname of the system as set by the user.
# It can be used to force the installation to use an alternative
# hostname rather than using the first hostname found on the system
# (e.g., for systems with multiple hostnames and network interfaces).
ORACLE_HOSTNAME=wsapvseq07.healthy.bewell.ca
#-------------------------------------------------------------------------------
# Unix group to be set for the inventory directory.
UNIX_GROUP_NAME=
#-------------------------------------------------------------------------------
# Inventory location.
INVENTORY_LOCATION=C:\Program Files (x86)\Oracle\Inventory
#-------------------------------------------------------------------------------
# Specify the languages in which the components will be installed.
#
# en : English ja : Japanese
# fr : French ko : Korean
# ar : Arabic es : Latin American Spanish
# bn : Bengali lv : Latvian
# pt_BR: Brazilian Portuguese lt : Lithuanian
# bg : Bulgarian ms : Malay
# fr_CA: Canadian French es_MX: Mexican Spanish
# ca : Catalan no : Norwegian
# hr : Croatian pl : Polish
# cs : Czech pt : Portuguese
# da : Danish ro : Romanian
# nl : Dutch ru : Russian
# ar_EG: Egyptian zh_CN: Simplified Chinese
# en_GB: English (Great Britain) sk : Slovak
# et : Estonian sl : Slovenian
# fi : Finnish es_ES: Spanish
# de : German sv : Swedish
# el : Greek th : Thai
# iw : Hebrew zh_TW: Traditional Chinese
# hu : Hungarian tr : Turkish
# is : Icelandic uk : Ukrainian
# in : Indonesian vi : Vietnamese
# it : Italian
#
# Example : SELECTED_LANGUAGES=en,fr,ja
SELECTED_LANGUAGES=en
#-------------------------------------------------------------------------------
# Complete path of the Oracle Home
ORACLE_HOME=C:\ProgramData\Oracle\product\11.2.0\client_1
#-------------------------------------------------------------------------------
# Complete path of the Oracle Base.
ORACLE_BASE=C:\ProgramData\Oracle
#------------------------------------------------------------------------------
#Name : INSTALL_TYPE
#Datatype : String
#Description: Installation type of the component.
#
# The following choices are available. The value should contain
# only one of these choices.
# InstantClient : InstantClient
# Administrator : Administrator
# Runtime : Runtime
# Custom : Custom
#
#Example : INSTALL_TYPE = "Administrator"
#------------------------------------------------------------------------------
oracle.install.client.installType=Custom
#-------------------------------------------------------------------------------
# Name : oracle.install.client.customComponents
# Datatype : StringList
#
# This property is considered only if INSTALL_TYPE is set to "Custom"
#
# Description: List of Client Components you would like to install
#
# The following choices are available. You may specify any
# combination of these choices. The components you choose should
# be specified in the form "internal-component-name:version"
# Below is a list of components you may specify to install.
#
# oracle.sqlj:11.2.0.1.0 -- "Oracle SQLJ"
# oracle.rdbms.util:11.2.0.1.0 -- "Oracle Database Utilities"
# oracle.javavm.client:11.2.0.1.0 -- "Oracle Java Client"
# oracle.sqlplus:11.2.0.1.0 -- "SQL*Plus"
# oracle.dbjava.jdbc:11.2.0.1.0 -- "Oracle JDBC/THIN Interfaces"
# oracle.ldap.client:11.2.0.1.0 -- "Oracle Internet Directory Client"
# oracle.rdbms.oci:11.2.0.1.0 -- "Oracle Call Interface (OCI)"
# oracle.precomp:11.2.0.1.0 -- "Oracle Programmer"
# oracle.xdk:11.2.0.1.0 -- "Oracle XML Development Kit"
# oracle.network.aso:11.2.0.1.0 -- "Oracle Advanced Security"
# oracle.assistants.oemlt:11.2.0.1.0 -- "Enterprise Manager Minimal Integration"
# oracle.oraolap.mgmt:11.2.0.1.0 -- "OLAP Analytic Workspace Manager and Worksheet"
# oracle.network.client:11.2.0.1.0 -- "Oracle Net"
# oracle.ordim.client:11.2.0.1.0 -- "Oracle Multimedia Client Option"
# oracle.ons:11.2.0.0.0 -- "Oracle Notification Service"
# oracle.odbc:11.2.0.1.0 -- "Oracle ODBC Driver"
# oracle.has.client:11.2.0.1.0 -- "Oracle Clusterware High Availability API"
# oracle.dbdev:11.2.0.1.0 -- "Oracle SQL Developer"
# oracle.rdbms.scheduler:11.2.0.1.0 -- "Oracle Scheduler Agent"
#
# Example : oracle.install.client.customComponents="oracle.precomp:11.2.0.1.0","oracle.ons:11.2.0.0.0","oracle.oraolap.mgmt:11.2.0.1.0","oracle.rdbms.scheduler:11.2.0.1.0"
#-------------------------------------------------------------------------------
oracle.install.client.customComponents=oracle.network.client:11.2.0.1.0,oracle.odbc:11.2.0.1.0
#-------------------------------------------------------------------------------
#Name : MTS_PORT
#Datatype : int
#Description: Port number to be used for by the Oracle MTS Recovery Service to listen
# for requests. This needs to be entered in case oracle.ntoramts is
# selected in the list of custom components in custom install
#
#
#Example : MTS_PORT = 2030
#------------------------------------------------------------------------------
oracle.install.client.oramtsPortNumber=49155
#------------------------------------------------------------------------------
# Host name to be used for by the Oracle Scheduler Agent.
# This needs to be entered in case oracle.rdbms.scheduler is selected in the
# list of custom components during custom install
#
# Example : oracle.install.client.schedulerAgentHostName = acme.domain.com
#------------------------------------------------------------------------------
oracle.install.client.schedulerAgentHostName=
#------------------------------------------------------------------------------
# Port number to be used for by the Oracle Scheduler Agent.
# This needs to be entered in case oracle.rdbms.scheduler is selected in the
# list of custom components during custom install
#
# Example: oracle.install.client.schedulerAgentPortNumber = 1500
#------------------------------------------------------------------------------
oracle.install.client.schedulerAgentPortNumber=
]]></script>
</div>
<div>
I called the script through this command:<br />
<script class="brush: cmd" type="syntaxhighlighter"><![CDATA[
setup.exe -nowait -nowelcome -silent -responseFile "%~dp0\silent.rsp"
ping 127.0.0.1 -n 60 >NUL
copy /y *.ora "C:\ProgramData\Oracle\product\11.2.0\client_1\network\admin"
]]></script>
<br />
And that's it!</div>Trententhttp://www.blogger.com/profile/15791628156004881187noreply@blogger.com0tag:blogger.com,1999:blog-7977773.post-56954827465277004032015-09-23T11:40:00.002-06:002015-09-23T14:03:15.691-06:00Symantec Endpoint Protection (SEP) 12 virus definition download and installation scriptA quick and dirty script to download and install the latest SEP12 virus definitions from Symantec's FTP site. We use this script to force the latest updates when we update our Citrix PVS vDisk.
<br />
<br />
This script output looks like so:<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhFQv8a5vTRITx4gKWw6lS8msd2xKvvkbj_jUQIFTJzh_GI3-ZMg-0is1bLYxMcwEjt9NByoCyFPZ4YVH-7sIVCMglcpsyjDSUjm3s9_w33LIdIEejZahIa7TmbDLfIx5R57rH3/s1600/Screen+Shot+2015-09-23+at+11.35.07+AM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="119" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhFQv8a5vTRITx4gKWw6lS8msd2xKvvkbj_jUQIFTJzh_GI3-ZMg-0is1bLYxMcwEjt9NByoCyFPZ4YVH-7sIVCMglcpsyjDSUjm3s9_w33LIdIEejZahIa7TmbDLfIx5R57rH3/s320/Screen+Shot+2015-09-23+at+11.35.07+AM.png" width="320" /></a></div>
<br />
This script also requires the <a href="https://gallery.technet.microsoft.com/scriptcenter/PowerShell-FTP-Client-db6fe0cb">FTP for powershell module</a>. Download the <a href="https://theorypc-my.sharepoint.com/personal/trententtye_theorypc_onmicrosoft_com/_layouts/15/guestaccess.aspx?guestaccesstoken=qmvKsQL%2bNHR%2fL%2fq7JQJfEVm9q0nq7YvIpodh1d07Wjg%3d&docid=088d55459a844472dbcc1249ecee2837c">entire script and dependency here</a>.<br />
<br />
<script class="brush: powershell" type="syntaxhighlighter"><![CDATA[
#######################################################################################################
#
#
# Created by Trentent Tye
# IBM Intel Server Team
# September 22, 2015
#
# Description: This script will download the latest Symantec antivirus files from Symantec's FTP site
# and execute the install to update them. This script borrows elements from Zebbelin's Symantec script
# for the GUI, etc.
#
# Virus definitions URL is located here:
# http://www.symantec.com/security_response/definitions/download/detail.jsp?gid=sep
#
# FTP site with the definitions are located here:
# ftp://ftp.symantec.com/public/english_us_canada/antivirus_definitions/norton_antivirus/
#
# Only tested on 64bit 2008R2 as of Sept 22 2015 but I tried to write it for 32bit arch as well
#
#######################################################################################################
# Requires PowerShell FTP module: https://gallery.technet.microsoft.com/scriptcenter/PowerShell-FTP-Client-db6fe0cb
$scriptDirectory = Split-Path -Path $MyInvocation.MyCommand.Definition -Parent
cd $scriptDirectory
Import-Module ".\PSFTP.psm1"
#If 2003 or 2008 set path Symantec path accordingly:
$OSVersion = (Get-WmiObject Win32_OperatingSystem).Version
if ($OSVersion -eq "5.2.3790") {
$rootPath = "C:\Documents and Settings\All Users\Application Data"
}
if ($OSVersion -eq "6.1.7601") {
$rootPath = "C:\ProgramData"
}
# create anonymous credentials
$cred = new-object System.Net.NetworkCredential('anonymous','','')
# Set-FTPConnection returns a credential error... ignore it. It actually works.
write-host -NoNewLine (get-date -Format HH:mm:ss) -ForegroundColor "Green"
write-host ": Connecting to Symantec FTP site"
Set-FTPConnection -Server ftp://ftp.symantec.com/public/english_us_canada/antivirus_definitions/norton_antivirus/ -Credentials $cred -Session VirusDefDownload -UsePassive -ErrorAction silentlycontinue | out-null
write-host -NoNewLine (get-date -Format HH:mm:ss) -ForegroundColor "Green"
write-host ": Getting list of items on the FTP site"
$Session = Get-FTPConnection -Session VirusDefDownload
$listOfFTPItems = Get-FTPChildItem -Session $Session
# Symantec Endpoint Protection Client Installations on Windows Platforms (64-bit)
# Use the v5i64 executable file for 64-bit client installations and v5i32 for 32-bit installations.
If ($env:PROCESSOR_ARCHITECTURE -eq "AMD64") {
$listOfFTPItems = $listOfFTPItems | Where-Object {$_.name -like "*-v5i64*"}
} else {
$listOfFTPItems = $listOfFTPItems | Where-Object {$_.name -like "*-v5i32*"}
}
#we are relying on Symantec keeping the name arranged by properdate on the file. If they change their name scheme
# YYYYMMDD-### then this sort method may not work.
$virusDefs = $listOfFTPItems | sort-object Name | select -Last 1
#compare current virusDefs to the definitions actually installed. Take the FTP name format, remove -v5i##.exe, swap
#hypens "-" for "." then do a compare against the virusDefs in this folder:
#C:\ProgramData\Symantec\Symantec Endpoint Protection\CurrentVersion\Data\Definitions\VirusDefs
If ($env:PROCESSOR_ARCHITECTURE -eq "AMD64") {
$virusDefsFTPName = $virusDefs.Name.Replace('-v5i64.exe','')
} else {
$virusDefsFTPName = $virusDefs.Name.Replace('-v5i32.exe','')
}
$virusDefsFTPName = $virusDefsFTPName.Replace('-','.')
write-host -NoNewLine (get-date -Format HH:mm:ss) -ForegroundColor "Green"
write-host ": FTP Virus Definition Name:" $virusDefs.FullName
#remove old virus definitions
Function RemoveOldDefs {
$allDefs = (dir $rootPath"\Symantec\Symantec Endpoint Protection\CurrentVersion\Data\Definitions\VirusDefs" | where-object {$_.name -like "*20*"}).Name
#if there is only one set of virus definitions folder we are done (you can't remove it) -- measure.count enables count on 2003 with PowerShell 2
if (($allDefs | measure).Count -eq 1) {
break
} else {
[System.Collections.ArrayList]$ArrayList = $allDefs
$ArrayList.Remove("$virusDefsFTPName")
write-host -NoNewLine (get-date -Format HH:mm:ss) -ForegroundColor "Green"
write-host ": Removing old definitions:"
write-host -NoNewLine (get-date -Format HH:mm:ss) -ForegroundColor "Green"
write-host ": $ArrayList"
foreach ($def in $ArrayList) {
rmdir $rootPath"\Symantec\Symantec Endpoint Protection\CurrentVersion\Data\Definitions\VirusDefs\$def" -Recurse
}
}
}
#compare folder name with virusDefs on FTP site. If true this will exit the script.
If (test-path $rootPath"\Symantec\Symantec Endpoint Protection\CurrentVersion\Data\Definitions\VirusDefs\$virusDefsFTPName") {
write-host -NoNewLine (get-date -Format HH:mm:ss) -ForegroundColor "Green"
write-host ": Local Virus definitions match latest FTP definitions"
write-host -NoNewLine (get-date -Format HH:mm:ss) -ForegroundColor "Green"
write-host ": $virusDefsFTPName vs "(dir $rootPath"\Symantec\Symantec Endpoint Protection\CurrentVersion\Data\Definitions\VirusDefs" | where-object {$_.name -like "*20*"}).Name
RemoveOldDefs
Exit
}
#Remove any previous download if one exists
if (test-path ($env:TEMP + "\" + $virusDefs.Name)) {
remove-item ($env:TEMP + "\" + $virusDefs.Name) -Force
}
write-host -NoNewLine (get-date -Format HH:mm:ss) -ForegroundColor "Green"
write-host ": Virus definitions do not match"
write-host -NoNewLine (get-date -Format HH:mm:ss) -ForegroundColor "Green"
write-host ": $virusDefsFTPName vs "(dir $rootPath"\Symantec\Symantec Endpoint Protection\CurrentVersion\Data\Definitions\VirusDefs" | where-object {$_.name -like "*20*"}).Name
write-host -NoNewLine (get-date -Format HH:mm:ss) -ForegroundColor "Green"
write-host ": Downloading and installing newest definitions:" $virusDefs.Name
write-host -NoNewLine (get-date -Format HH:mm:ss) -ForegroundColor "Green"
write-host ": Starting Download"
#Environment for File Download
[void][reflection.assembly]::LoadWithPartialName("Microsoft.VisualBasic")
$object = New-Object Microsoft.VisualBasic.Devices.Network
$Script:DownloadURL = $virusDefs.FullName
$SCRIPT:DownloadPATH = $env:TEMP + "\" + $virusDefs.Name
$SCRIPT:object.DownloadFile($DownloadURL, $DownloadPATH, "", "", $true, 10000, $true, "DoNothing")
write-host -NoNewLine (get-date -Format HH:mm:ss) -ForegroundColor "Green"
write-host ": Finished Download"
write-host -NoNewLine (get-date -Format HH:mm:ss) -ForegroundColor "Green"
write-host ": Starting Installation"
#install Defs
$downloadedDefs = $env:TEMP + "\" + $virusDefs.Name
Start-Process $downloadedDefs -ArgumentList /q -Wait
write-host -NoNewLine (get-date -Format HH:mm:ss) -ForegroundColor "Green"
write-host ": Installation Completed"
sleep 2
#remove old definitions
RemoveOldDefs
#Remove download if one exists
if (test-path ($env:TEMP + "\" + $virusDefs.Name)) {
remove-item ($env:TEMP + "\" + $virusDefs.Name) -Force
}
]]></script>
<br />
<div>
<br /></div>
<div>
<br /></div>Trententhttp://www.blogger.com/profile/15791628156004881187noreply@blogger.com1tag:blogger.com,1999:blog-7977773.post-4916549830815469462015-09-21T16:06:00.002-06:002015-09-21T16:20:46.942-06:00Troubleshooting Citrix Desktop Service - "The Citrix Desktop Service is starting." and then nothing.I'm troubleshooting an issue with the Citrix Desktop Service on my home lab. I have a Citrix XenApp/XenDesktop 7.6 installation and I have setup a Server 2012 R2 box with the "/servervdi". Upon reboot, I see the Registration State as Unregistered.<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh5cB9iPjcHUQjROJc9PiEOgn5vLg5GxhxHzEBV8Zjjs9y_eeqcKOw5hoLcGbqfi7TcCOCXOTEpbRTXKruhPB6Fhb0e69q3K2-t4BS5OhizvEQYZc0PDNaYMmGPLpikYkw5dVVm/s1600/1.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="39" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh5cB9iPjcHUQjROJc9PiEOgn5vLg5GxhxHzEBV8Zjjs9y_eeqcKOw5hoLcGbqfi7TcCOCXOTEpbRTXKruhPB6Fhb0e69q3K2-t4BS5OhizvEQYZc0PDNaYMmGPLpikYkw5dVVm/s320/1.PNG" width="320" /></a></div>
<br />
Restarting the Citrix Desktop Service and checking the 'Application' Log for 'Citrix Desktop Service' yields only event ID 1028 - "The Citrix Desktop Service is starting."<br />
<br />
However, when I 'Stop' the Citrix Desktop Service the Application event log gives up a few more details:<br />
<br />
<span style="font-family: Courier New, Courier, monospace; font-size: x-small;">Event ID 1003 - Citrix Desktop Service</span><br />
<span style="font-family: Courier New, Courier, monospace; font-size: x-small;">The Citrix Desktop Service failed to initialize communication services required for interaction between this machine and delivery controllers. </span><br />
<br />
<span style="font-family: Courier New, Courier, monospace; font-size: x-small;">If the problem persists please perform a 'repair' install action or reinstall the Citrix Virtual Desktop Agent. Refer to Citrix Knowledge Base article <a href="http://support.citrix.com/article/CTX119736">CTX119736 </a>for further information. </span><br />
<br />
<span style="font-family: Courier New, Courier, monospace; font-size: x-small;">Error details: </span><br />
<span style="font-family: Courier New, Courier, monospace; font-size: x-small;">Failed to start WCF services. Exception 'Object reference not set to an instance of an object.' of type 'System.NullReferenceException'</span><br />
<br />
Unfortunately, this CTX article gives little to no details on event 1003 and is more of a shotgun attempt at solving issues as opposed to a nice, precise, surgical solution.<br />
<br />
From the EventID 1003 we can see the Citrix Desktop Service is trying to reference WCF services and it has failed.<br />
<br />
Citrix offers a tool called XDPing to try and diagnose issues, I ran it and had it return the following:<br />
<br />
<script class="brush: cmd" type="syntaxhighlighter"><![CDATA[
WCF Endpoints: BrokerAgent::
C:\Program Files\Citrix\Virtual Desktop Agent\BrokerAgent.exe
Version Number :7.6.0.5026
XenDesktop version 7.6.0.5026
wsHttpBinding:
Citrix.Cds.Protocol.Worker.ILaunch:
http://localhost/Citrix/VirtualDesktopAgent/ILaunch:
Ping Service: /Citrix/VirtualDesktopAgent/ILaunch
Connect = Tcp to ::1:80 via ::1 ("Loopback Pseudo-Interface 1") [OK]
Service = Invalid response [ERROR]
wsHttpBinding:
Citrix.Cds.Protocol.Worker.IDynamicDataQuery:
http://localhost/Citrix/VirtualDesktopAgent/IDynamicDataQuery:
Ping Service: /Citrix/VirtualDesktopAgent/IDynamicDataQuery
Connect = Tcp to ::1:80 via ::1 ("Loopback Pseudo-Interface 1") [OK]
Service = Invalid response [ERROR]
wsHttpBinding:
Citrix.Cds.Protocol.Worker.IQueryAgent:
http://localhost/Citrix/VirtualDesktopAgent/IQueryAgent:
Ping Service: /Citrix/VirtualDesktopAgent/IQueryAgent
Connect = Tcp to ::1:80 via ::1 ("Loopback Pseudo-Interface 1") [OK]
Service = Invalid response [ERROR]
wsHttpBinding:
Citrix.Cds.Protocol.Worker.IConfiguration:
http://localhost/Citrix/VirtualDesktopAgent/IConfiguration:
Ping Service: /Citrix/VirtualDesktopAgent/IConfiguration
Connect = Tcp to ::1:80 via ::1 ("Loopback Pseudo-Interface 1") [OK]
Service = Invalid response [ERROR]
wsHttpBinding:
Citrix.Cds.Protocol.Worker.ISessionManager:
http://localhost/Citrix/VirtualDesktopAgent/ISessionManager:
Ping Service: /Citrix/VirtualDesktopAgent/ISessionManager
Connect = Tcp to ::1:80 via ::1 ("Loopback Pseudo-Interface 1") [OK]
Service = Invalid response [ERROR]
netNamedPipeBinding:
Citrix.Cds.Protocol.Skylight.ISkylightLaunch:
net.pipe://localhost/CitrixSkylight:
Endpoint -> not Tested - net.pipe://localhost/CitrixSkylight
[OK]
--------------------------------------------------------------------
Workstation Services::
Service : BrokerAgent ("Citrix Desktop Service")
Status = Win32OwnProcess, Running [OK]
Prereq =
LanmanWorkstation (Win32ShareProcess), Running
Service : Citrix Encryption Service ("Citrix Encryption Service")
Status = Win32OwnProcess, Running [OK]
Prereq =
Winmgmt (Win32ShareProcess), Running
Service : cpsvc ("Citrix Print Manager Service")
Status = Win32OwnProcess, Running [OK]
Prereq =
Spooler (Win32OwnProcess, InteractiveProcess), Running
PorticaService (Win32OwnProcess), Running
RpcSs (Win32ShareProcess), Running
--------------------------------------------------------------------
DNS Lookups for Local Machine::
Host Name : Q87M-E.bottheory.local
Address #0 = fe80::9400:9ce6:4ca:36f4%17 (rDNS: Q87M-E.bottheory.local) [OK]
Address #1 = 192.168.1.99 (rDNS: Q87M-E.bottheory.local) [OK]
--------------------------------------------------------------------
Client Details::
(Session ID) (Status) (Name) (Client IP Address):
No user session detected
--------------------------------------------------------------------
Event Log Check::
A number of importent errors/warning(2) have been logged into the event log in the last hour, please check the logs for more details
--------------------------------------------------------------------
Windows Firewall Settings::
Status : Disabled
Current Profile name : Domain
--------------------------------------------------------------------
XenDesktop Farm::
Farm GUID (GPO) : Not Set
Farm GUID (local) : NOT SET
Farm GUID In Use : NOT SET
--------------------------------------------------------------------
Registry Based Configurations::
Registry based Controller list (ListOfDDCs) : [Not Conigured]
[Not Conigured]
It is not possible to enurmerate DDC list from VDA [ERROR]
--------------------------------------------------------------------
Controllers (manually specified)::
Controller: ctxzdc01.bottheory.local:0
DNS Lookup(ctxzdc01.bottheory.local):
Host Name = ctxzdc01.bottheory.local
Address #0 = 192.168.1.30 (rDNS: ctxzdc01.bottheory.local) [OK]
Ping Service: /Citrix/CdsController/IRegistrar
Connect = Unable to open connection to ctxzdc01.bottheory.local:0
[ERROR]
--------------------------------------------------------------------
Summary::
Checking version : You are using the latest version. [OK]
Service = Invalid response [ERROR]
Service = Invalid response [ERROR]
Service = Invalid response [ERROR]
Service = Invalid response [ERROR]
Service = Invalid response [ERROR]
A number of importent errors/warning(2) have been logged into the event log in the last hour, please check the logs for more details [WARNING]
It is not possible to enurmerate DDC list from VDA [ERROR]
Connect = Unable to open connection to ctxzdc01.bottheory.local:0 [ERROR]
Number of messages reported = 9
]]></script>
<br />
Googling the WCF errors with HTTP/1.1 and Error 503 results in lots of information on reconfiguring your IIS. I'm not convinced this is the issue so I soldiered on...<br />
<br />
When I procmon on 'BrokerAgent.exe' I see a few curious entires that maybe associated with '<span style="font-family: 'Courier New', Courier, monospace; font-size: x-small;">System.NullReferenceException</span>' (aka, <blank> not found) and those are some permissions stating that access is denied to some registry keys and/or some 'Name Not Found' on some CLSID items.</blank><br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhMPCFt-LvoT-riQ_KphsLwheH1MjLAGTST-DofbIuSv7BRSQeqcstttyt7pNTKQgT4zqDyaDod0crwrGD-BdXlmwp64L0wSWrOxvaLpuUA2c85iFKHiW6THIi_YtxcwyC2Ium5/s1600/2.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="212" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhMPCFt-LvoT-riQ_KphsLwheH1MjLAGTST-DofbIuSv7BRSQeqcstttyt7pNTKQgT4zqDyaDod0crwrGD-BdXlmwp64L0wSWrOxvaLpuUA2c85iFKHiW6THIi_YtxcwyC2Ium5/s400/2.PNG" width="400" /></a></div>
<br />
<br />
During this capture I can see a 'BrokerAgent.config' file referenced. ("C:\Program Files\Citrix\Virtual Desktop Agent\BrokerAgent.exe.config" ) Diving into it reveals some additional logging we can enable:<br />
<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiVCyCnwf_xv9JFla-2Y5BSbjaXY6qwjfflyTcfdXwwzZYEfz42bio2jfmMI_HWSfS3YeHCjqJ7pxwyya5EeDbKE6U9rLac9SaSaTO9P_9mqgFA_yPgmZt3gy6iYoave-6a3xu-/s1600/3.PNG" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="225" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiVCyCnwf_xv9JFla-2Y5BSbjaXY6qwjfflyTcfdXwwzZYEfz42bio2jfmMI_HWSfS3YeHCjqJ7pxwyya5EeDbKE6U9rLac9SaSaTO9P_9mqgFA_yPgmZt3gy6iYoave-6a3xu-/s320/3.PNG" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Verbose logging disabled by default</td></tr>
</tbody></table>
<br />
<br />
If we 'enable' the debug portions and create the C:\cdsLogs folder we can get some more information on what is going wrong.</p><p><br></p><table class=" style="margin-left: auto; margin-right: auto; text-align: center;" tr-caption-container="">
</add><br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgdeYuoBLD-mL9UKb7JuczmSoSNdrBKnjj_Cw5vs8Y_ztniv1riOb3xr4-kLSXxK1mvj8xpryLE2chE3Am7amFiEhPzDZm8T77eKALXgB4hRnbL5Ks3ouIPo_P1IpxYM-vTQR9Y/s1600/4.PNG" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="94" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgdeYuoBLD-mL9UKb7JuczmSoSNdrBKnjj_Cw5vs8Y_ztniv1riOb3xr4-kLSXxK1mvj8xpryLE2chE3Am7amFiEhPzDZm8T77eKALXgB4hRnbL5Ks3ouIPo_P1IpxYM-vTQR9Y/s320/4.PNG" width="320" /></a><br />
Logging Enabled<br />
<br />
<br />
<br />
Stopping the 'Citrix Desktop Service', editing the .config file, creating the C:\cdslogs folder and starting the service yielded additional information.<br />
<br />
<script class="brush: csharp" type="syntaxhighlighter"><![CDATA[
21/09/15 15:04:35.913 3796 2676: BrokerAgent:AgentService() - entry.
21/09/15 15:04:35.913 3796 2676: BrokerAgent:AgentService.InitializeComponent entry
21/09/15 15:04:35.913 3796 2676: BrokerAgent:AgentService.InitializeComponent exit
21/09/15 15:04:35.913 3796 2676: BrokerAgent:AgentService() - exit
21/09/15 15:04:35.960 3796 8496: BrokerAgent:AgentService.OnStart entered VdaExecMode = Normal, portNumber = -1, copmuterName = , computerSid =
21/09/15 15:04:35.960 3796 8496: BrokerAgent:RegisterEventSource: eventLogSource = Citrix Desktop Service
21/09/15 15:04:35.960 3796 8496: BrokerAgent:AgentService.ActualOnStart After register event source. Service running in Normal mode
21/09/15 15:04:35.960 3796 8496: BrokerAgent:AgentService.ActualOnStart Before opening LOCAL registry keys
21/09/15 15:04:35.960 3796 8496: BrokerAgent:AgentService.ActualOnStart Before opening POLICY registry keys
21/09/15 15:04:35.960 3796 8496: BrokerAgent:AgentService.ActualOnStart After policy registry key open
21/09/15 15:04:35.960 3796 8496: BrokerAgent:Delaying for 0 ms before starting Broker Agent service
21/09/15 15:04:35.960 3796 8496: BrokerAgent:AgentService.ActualOnStart Before open Information Manager
21/09/15 15:04:35.960 3796 8496: BrokerAgent:Event log control registry key is not present, so defaults will be used
21/09/15 15:04:36.069 3796 8496: BrokerAgent:PersistentDataLocation = C:/ProgramData/Citrix/PvsAgent/LocallyPersistedData\BrokerAgentInfo
21/09/15 15:04:36.101 3796 8496: BrokerAgent:AgentService.ActualOnStart Before Setting up Event logging
21/09/15 15:04:36.101 3796 8496: BrokerAgent:RegisterEventSource: eventLogSource = Citrix Desktop Service
21/09/15 15:04:36.116 3796 8904: BrokerAgent:TimedEventLogWorkItemManager::ProcessWorkItemThreadBody - Entered
21/09/15 15:04:36.116 3796 8904: BrokerAgent:TimedEventLogWorkItemManager::ProcessWorkItemThreadBody - Processing
21/09/15 15:04:36.116 3796 8904: BrokerAgent:TimedEventLogWorkItemManager::ProcessWorkItemThreadBody - Sleeping 86399984ms
21/09/15 15:04:36.116 3796 8904: BrokerAgent:TimedEventLogWorkItemManager::ProcessWorkItemThreadBody - Processing
21/09/15 15:04:36.116 3796 8904: BrokerAgent:TimedEventLogWorkItemManager::ProcessWorkItemThreadBody - Sleeping 86399984ms
21/09/15 15:04:36.116 3796 8496: BrokerAgent:Suppress brokered session messages Configuration not yet determined; reading from registry
21/09/15 15:04:36.116 3796 8496: BrokerAgent:Setting Suppress brokered session messages Configuration to default False
21/09/15 15:04:36.116 3796 8496: BrokerAgent:Suppress Service Startup Messages Configuration not yet determined; reading from registry
21/09/15 15:04:36.116 3796 8496: BrokerAgent:Setting Suppress Service Startup Messages Configuration to default True
21/09/15 15:04:36.116 3796 8496: BrokerAgent:Suppress Obtained Controller List Messages Configuration not yet determined; reading from registry
21/09/15 15:04:36.116 3796 8496: BrokerAgent:Setting Suppress Obtained Controller List Messages Configuration to default True
21/09/15 15:04:36.116 3796 8496: BrokerAgent:Suppress stack connection status messages Configuration not yet determined; reading from registry
21/09/15 15:04:36.116 3796 8496: BrokerAgent:Setting Suppress stack connection status messages Configuration to default True
21/09/15 15:04:36.116 3796 8496: BrokerAgent:Suppress Failed to registry with any controller messages Configuration not yet determined; reading from registry
21/09/15 15:04:36.116 3796 8496: BrokerAgent:Setting Suppress Failed to registry with any controller messages Configuration to default True
21/09/15 15:04:36.116 3796 8496: BrokerAgent:Setting Time based per controler authorization messages suppression configuration to defulat SuppressThresholdCount:'3', ThresholdWindowDuration:'00:02:00', UnsuppressQuietDuration:'00:10:00'
21/09/15 15:04:36.116 3796 8496: BrokerAgent:Suppress per controller authorization messages Configuration not yet determined; reading from registry
21/09/15 15:04:36.116 3796 8496: BrokerAgent:Setting Suppress per controller authorization messages Configuration to default True
21/09/15 15:04:36.116 3796 8496: BrokerAgent:AgentService.ActualOnStart Check that we are running as Network Service
21/09/15 15:04:36.116 3796 8496: BrokerAgent:AgentService.ActualOnStart Before Create controller channel factory
21/09/15 15:04:36.116 3796 8496: BrokerAgent:ViaBoxMode = False
21/09/15 15:04:36.116 3796 8496: BrokerAgent:AgentService.ActualOnStart Before start of Stack Manager
21/09/15 15:04:36.116 3796 8496: BrokerAgent:Singleton get - entry
21/09/15 15:04:36.116 3796 8496: BrokerAgent:Create
21/09/15 15:04:36.116 3796 8496: BrokerAgent:StackManager constructor: Enter/Exit
21/09/15 15:04:36.116 3796 8496: BrokerAgent:Singleton get - exit
21/09/15 15:04:36.116 3796 8496: BrokerAgent:AgentService.ActualOnStart Before start of Registration Manager
21/09/15 15:04:36.132 3796 8496: BrokerAgent:AgentHeartBeat.AgentHeartBeat: Enter
21/09/15 15:04:36.132 3796 8496: BrokerAgent:AgentHeartBeat.AgentHeartBeat: Exit
21/09/15 15:04:36.132 3796 8496: BrokerAgent:VdaState.ClearVdaStateInf - enter
21/09/15 15:04:36.132 3796 8496: BrokerAgent:Clear VDA State Values
21/09/15 15:04:36.132 3796 8496: BrokerAgent:PublishWmiVdaRegistrationInfo called
21/09/15 15:04:36.257 3796 8496: BrokerAgent:VdaState.ChangeRegisterVdaStateInfo - enter: registeredMode NotRegistered
21/09/15 15:04:36.257 3796 8496: BrokerAgent:PublishWmiVdaRegistrationInfo called
21/09/15 15:04:36.257 3796 8496: BrokerAgent:AgentService.ActualOnStart Before start of Notification Manager
21/09/15 15:04:36.257 3796 8496: BrokerAgent:AgentService.ActualOnStart Before initialization of Command Queue
21/09/15 15:04:36.257 3796 8496: BrokerAgent:AgentService.ActualOnStart Before start of Plugin Manager
21/09/15 15:04:36.304 3796 8496: BrokerAgent:PluginManager.Constructor: Enter
21/09/15 15:04:36.304 3796 8496: BrokerAgent:PluginManager.Constructor: Subscribing to RegistrationNotification
21/09/15 15:04:36.304 3796 8496: BrokerAgent:PluginManager.Constructor: Exit
21/09/15 15:04:36.304 3796 8496: BrokerAgent:Initialize StackManager: Enter(m_StackManagerInitialized: False)
21/09/15 15:04:36.304 3796 8496: BrokerAgent:AgentToStack constructor: Enter/Exit
21/09/15 15:04:36.304 3796 8496: BrokerAgent:ComClassFactory - entry
21/09/15 15:04:36.304 3796 8496: BrokerAgent:ComClassFactory - exit
21/09/15 15:04:36.304 3796 8496: BrokerAgent:RegisterTypeForComClients - entry
21/09/15 15:04:36.304 3796 8496: BrokerAgent:RegisterTypeForComClients - exit
21/09/15 15:04:36.304 3796 8496: BrokerAgent:ViaBoxMode = False
21/09/15 15:04:36.304 3796 8496: BrokerAgent:Initialize StackManager: Exit(AgentProcessId:3796)
21/09/15 15:04:36.304 3796 8496: BrokerAgent:AgentService.ActualOnStart Before start of Monitor Manager
21/09/15 15:04:36.304 3796 8496: BrokerAgent:ViaBoxMode = False
21/09/15 15:04:36.319 3796 8496: BrokerAgent:AgentService.ActualOnStart Before start of background start up thread
21/09/15 15:04:36.319 3796 8496: BrokerAgent:AgentService.ActualOnStart exit
21/09/15 15:04:36.319 3796 7336: BrokerAgent:DoAgentStartWcfServices: Setting up WCF services
21/09/15 15:04:36.335 3796 7336: BrokerAgent:Setting up ALL LaunchManager WCF service
21/09/15 15:04:36.335 3796 7336: BrokerAgent:AgentToStack.ConnectToStackControlCOMServer: Enter
21/09/15 15:04:36.351 3796 7336: BrokerAgent:StackManager.ConnectToStackControlComServerAndVerify: COM exception System.InvalidCastException: Unable to cast COM object of type 'System.__ComObject' to interface type 'Citrix.StackControlService.StackControl'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{BEE5F9CD-A777-47C7-BA5A-CDD82FFEC4D8}' failed due to the following error: Error loading type library/DLL. (Exception from HRESULT: 0x80029C4A (TYPE_E_CANTLOADLIBRARY)).
at Citrix.Cds.BrokerAgent.AgentToStack.ConnectToStackControlCOMServer()
at Citrix.Cds.BrokerAgent.StackManager.ConnectToStackControlComServer(StackCapabilities& actualStackCapabilities, Int32 retryCount)
]]></script>
<br />
<br />
We have a 'COM exception'. The nice thing about this log file is we can compare the time stamps to the procmon logs and determine what was happening when this failed.<br />
<br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgydD6JYZdXNm2zx50dSOtV3tg8Cr3HUeiA58nStxbJL3ixLyoULV_B6wuYwTGuTX_B-jJm3WPC4uS7psPKm33pQZG0JSx6PC0QJF_xrDFnRy8D042GSPWl0Y8eMVw0luAjKn27/s1600/5.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="182" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgydD6JYZdXNm2zx50dSOtV3tg8Cr3HUeiA58nStxbJL3ixLyoULV_B6wuYwTGuTX_B-jJm3WPC4uS7psPKm33pQZG0JSx6PC0QJF_xrDFnRy8D042GSPWl0Y8eMVw0luAjKn27/s400/5.PNG" width="400" /></a></div>
<br />
It appears we are missing <a href="http://www.basvankaam.com/2014/12/15/xendesktop-7-x-fma-internals-continued-the-server-vda-in-more-detail/">SCService64.exe</a> from our Citrix installation. What is 'SCService64.exe'? The registry tells me it's the 'IStackControl Type Library'. Which matches up with the error 'ConnectToStackControlCOMServer'.<br />
<br />
So, it appears we need to install SCService64.exe. I do not know why or how it went missing but I suspect we can copy it over or extract from the Citrix source files if needed.<br />
<br />
To extract the SCService64.exe source file, we can create an administrative installation of the "TS" VDA:<br />
<br />
msiexec /a "\\x79-server\software\Citrix\XenApp_and_XenDesktop7_6\x64\Virtual Desktop Components\TS\IcaTS_x64.msi"<br />
This makes a folder on the root of the C:\ called "Citrix" which installs all the files there:<br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhHRex3XVhFY69ObgR4joj_L400fubJcB8bZUJ4zj5wj-GhNncHIMo6yU7kSazOIr1R709rY2o50NhThHYVN9FFUIvLjnPism_O8lCNYekGbFyf7RhgkL4g3-CyP-05FgRx2SqB/s1600/6.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="220" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhHRex3XVhFY69ObgR4joj_L400fubJcB8bZUJ4zj5wj-GhNncHIMo6yU7kSazOIr1R709rY2o50NhThHYVN9FFUIvLjnPism_O8lCNYekGbFyf7RhgkL4g3-CyP-05FgRx2SqB/s320/6.PNG" width="320" /></a></div>
<div>
<br /></div>
<br />
I installed the Citrix VDA "WS" with /servervdi for some testing, but prior to that I had the regular "TS" VDA installed. Perhaps some combination of my installation/uninstallation caused my issues.<br />
<br />
Anyways, copying the SCService64.exe to the C:\Program Files (x86)\Citrix\System32 folder and restarting the 'Citrix Desktop Service' resulted in...<br />
<br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjcFEzLiIIQ-J70-zIAffIdsk-bXKXcHC5uCsxokl58XG6kk1DoFgTynPzv-1EIDacuicmtFZsNKs5RSnYW68X_1kD8juc60tKIQr2-at325O9dWYg6MpvxOwwU-B4cMvArlGT9/s1600/7.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="67" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjcFEzLiIIQ-J70-zIAffIdsk-bXKXcHC5uCsxokl58XG6kk1DoFgTynPzv-1EIDacuicmtFZsNKs5RSnYW68X_1kD8juc60tKIQr2-at325O9dWYg6MpvxOwwU-B4cMvArlGT9/s320/7.PNG" width="320" /></a></div>
<br />
Registered, Hurray!<br />
<br />
And what about our log file?<br />
<br />
Previously it died around 'Setting up ALL LaunchManager WCF service'; this time we see:<br />
<br />
<script class="brush: csharp" type="syntaxhighlighter"><![CDATA[
21/09/15 15:48:44.282 3728 6880: BrokerAgent:DoAgentStartWcfServices: Setting up WCF services
21/09/15 15:48:44.282 3728 6880: BrokerAgent:Setting up ALL LaunchManager WCF service
21/09/15 15:48:44.298 3728 6880: BrokerAgentLaunchStore:LaunchStore:InitializeLaunchStore: Entry, Initializing CbpVersion = CBPv1_5, SessionMode = SingleSession
21/09/15 15:48:44.298 3728 6880: BrokerAgentLaunchStore:LaunchStore:InitializeLaunchStore: Exit
21/09/15 15:48:44.313 3728 6880: BrokerAgent:Adding authorization manager to service: LaunchManager
21/09/15 15:48:44.345 3728 6880: BrokerAgent:Setting up ALL QueryManager WCF service
21/09/15 15:48:44.345 3728 6880: BrokerAgent:Adding authorization manager to service: QueryManager
21/09/15 15:48:44.345 3728 6880: BrokerAgent:Setting up ALL ConfigurationManager WCF service
21/09/15 15:48:44.360 3728 6880: BrokerAgent:Adding authorization manager to service: ConfigurationManager
21/09/15 15:48:44.360 3728 6880: BrokerAgent:Setting up ALL SessionManager WCF service
21/09/15 15:48:44.360 3728 6880: BrokerAgent:Adding authorization manager to service: SessionManager
21/09/15 15:48:44.360 3728 6880: BrokerAgent:Setting up ALL QueryAgentManager WCF service
21/09/15 15:48:44.360 3728 6880: BrokerAgent:Adding authorization manager to service: QueryAgentManager
21/09/15 15:48:44.360 3728 6880: BrokerAgent:Setting up ALL SkylightManager WCF service
21/09/15 15:48:44.360 3728 6880: BrokerAgent:Adding authorization manager to service: SkylightManager
21/09/15 15:48:44.360 3728 6880: BrokerAgent:DoAgentStartWcfServices: WCF services started
21/09/15 15:48:44.376 3728 6880: BrokerAgent:EventLogManager decided to log event WorkerAgentGoodWcf of type Information with arguments:.This is based on event log groups Wcf
21/09/15 15:48:44.376 3728 6880: BrokerAgent:DoAgentStartWcfServices: Stack Controller WCF services started
21/09/15 15:48:44.376 3728 6880: BrokerAgent:AgentService.DoAgentStartVdaParentOuDetection - entry; operation mode Brokered
]]></script>
<br />
Hurray! It continues and operates without issue.<br />
<br />
Be sure to re-disabled the logging on the BrokerAgent.config file and restart the service because I've found this BA_1.log can get to become a huge file.<br />
<br />
Running XDPing this time results in [OK] across where the errors once were.Trententhttp://www.blogger.com/profile/15791628156004881187noreply@blogger.com1tag:blogger.com,1999:blog-7977773.post-30589652939058129702015-09-11T15:52:00.000-06:002015-09-11T15:52:11.967-06:00PNP_DETECTED_FATAL_ERRORI rebooted my computer to this lovely Blue Screen Of Death (BSOD) message:<br />
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PNP_DETECTED_FATAL_ERROR</div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiatWBXVD8aXQ5X42USlCwK2Pf1hkppGcRMfe2T1DNah31cDXsqPv-igG_MpJJGYzbO3TKTGlSGQRID3o8GcAWjJb0_-KIAviXa-LgYa-nlJFzT77TubM6XX9Cne-nJxTlR8IZ4/s1600/IMG_7978.JPG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="480" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiatWBXVD8aXQ5X42USlCwK2Pf1hkppGcRMfe2T1DNah31cDXsqPv-igG_MpJJGYzbO3TKTGlSGQRID3o8GcAWjJb0_-KIAviXa-LgYa-nlJFzT77TubM6XX9Cne-nJxTlR8IZ4/s640/IMG_7978.JPG" width="640" /></a></div>
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<div>
Attempting to reboot into Safe Mode also resulted in the same message. I was able to boot into 'Recovery Mode' which is a 'Windows PE' mode that runs a stripped down version of Windows in RAM. From here I enabled the network 'Kernel Debugging' by <a href="https://msdn.microsoft.com/en-us/library/windows/hardware/hh439346(v=vs.85).aspx">configuring some parameters in the BCD file</a>.</div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgvO4KBsfGrm6UjgUiJiuWlVx7inKmQEesWg2ApE09Sday-z1IrMMPyMWvaH8pdH-8_Lxjc0q2xR_V7T2AsfHiESsbk1AGbOzAoXyukh5fVDRbsDCVFBWMRLEs7xzwrJjwwJomD/s1600/IMG_7976.JPG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="480" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgvO4KBsfGrm6UjgUiJiuWlVx7inKmQEesWg2ApE09Sday-z1IrMMPyMWvaH8pdH-8_Lxjc0q2xR_V7T2AsfHiESsbk1AGbOzAoXyukh5fVDRbsDCVFBWMRLEs7xzwrJjwwJomD/s640/IMG_7976.JPG" width="640" /></a></div>
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The two parameters I set where:</div>
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<br /></div>
<blockquote class="tr_bq">
<b>bcdedit /store C:\boot\bcd /debug on<br />bcdedit /store C:\boot\bcd /dbgsettings net hostip:192.168.1.101 port:49152</b></blockquote>
<div>
<br />
<br />
<dd style="color: #454545; font-family: 'Segoe UI', 'Lucida Grande', Verdana, Arial, Helvetica, sans-serif; font-size: 14px; line-height: 20.006px;"><strong><i><br /></i></strong></dd>I needed to set the "/store" parameter to ensure I was manipulating my non-booting BCD file, and not the BCD file that Windows Recovery boots from. Write down the key or save it someplace, you'll need it on the 'host' computer (see in the above screenshot).</div>
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<br /></div>
<div>
Once here I downloaded and installed '<a href="https://msdn.microsoft.com/en-us/windows/hardware/hh852365.aspx">WinDBG.exe</a>'. Open windbg.exe and choose "<b>File > Kernel Debug</b>". On the 'NET' tab, enter your 'Port' number and 'Key' (everything to right of the equal sign) and click 'OK'.</div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgJk5rQx27uqfy56MhyphenhyphentkFaqiO4SYZZC_8FVFXkJ12WF6OXT6Sc61m9IeGx76ffsMZno9V_WJeApr0stlNvXBif3uIQfxkbcCPFmwZpkhfJKk_daosgVxp8Skig7dBtrJSVVh0s/s1600/KDebug_Net.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="235" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgJk5rQx27uqfy56MhyphenhyphentkFaqiO4SYZZC_8FVFXkJ12WF6OXT6Sc61m9IeGx76ffsMZno9V_WJeApr0stlNvXBif3uIQfxkbcCPFmwZpkhfJKk_daosgVxp8Skig7dBtrJSVVh0s/s320/KDebug_Net.PNG" width="320" /></a></div>
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<div>
Even though I 'enabled' debug in my BCD file, I found I still needed to tap the 'F8' key while booting and select 'Debugging Mode'. Once selected, my windbg.exe on my host computer sprang to life!</div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjA-CWeJ7mUuH5YL_bCcQY98NW490CbgQ0Tigo4aSeinMzKCJodIYv6k6hL1rejrahdgExTZGmRc2TH1TdXNoWDp5c6KhLUqpT0aWTFQ6xldiemg0ITpHV6bvF2wQnQHzWZjo3V/s1600/Screen+Shot+2015-09-10+at+3.49.33+PM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="514" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjA-CWeJ7mUuH5YL_bCcQY98NW490CbgQ0Tigo4aSeinMzKCJodIYv6k6hL1rejrahdgExTZGmRc2TH1TdXNoWDp5c6KhLUqpT0aWTFQ6xldiemg0ITpHV6bvF2wQnQHzWZjo3V/s640/Screen+Shot+2015-09-10+at+3.49.33+PM.png" width="640" /></a></div>
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It turns out you need to enable symbols or else you get an incomplete picture. After enabling symbols and running !analyze -v I got the following:<br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi2ttD1Uzn84hKZ8v6cVZZYhYDX5nI_yhqbv9gQ0Sga1aBAJMyVgyhOHhSdiaEsKAjdIX-Jq0Y2H7-1itzdw0WluMqco3KYLmp49R5a1TcLoB5L1xmt8vlpxk9hAr-u8A07jh8v/s1600/Screen+Shot+2015-09-10+at+3.57.38+PM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="556" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi2ttD1Uzn84hKZ8v6cVZZYhYDX5nI_yhqbv9gQ0Sga1aBAJMyVgyhOHhSdiaEsKAjdIX-Jq0Y2H7-1itzdw0WluMqco3KYLmp49R5a1TcLoB5L1xmt8vlpxk9hAr-u8A07jh8v/s640/Screen+Shot+2015-09-10+at+3.57.38+PM.png" width="640" /></a></div>
<br />
ctxusbm. This is a Citrix driver for their Receiver client that passes through USB to a Citrix session. I had updated Receiver to 14.3.0.5014 last month and I probably hadn't rebooted my computer until Windows Update made me. So that's probably why I'm experiencing this issue now. To fix this issue, I rebooted into the Windows Recovery mode and deleted all instances of 'ctxusbm' from the SYSTEM hive. Specifically, I deleted these locations:<br />
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{CF2A3345-050B-41D0-BAF5-CD558EFAAE3B}<br />
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_CTXUSBM<br />
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\ctxusbm<br />
<br />
Upon the next reboot, my computer came back cleanly and operates without any issues. I am going to keep this module removed until the next version of Receiver is released, hopefully, I won't have any more issues. Issues with ctxusbm seem relatively prevalent with Citrix.<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhwYcbUwCzaivXYrkAXr_LQEaWy78VII25wMzh0q0nzih7zzvxffUawhHaHhAbgkZWIl71isswO_cmJUcv0NkWP-HbDHwJffFngrYQBo8OrJfZgzzgMEY0XsoSrsAJvIUm4mPTj/s1600/Screen+Shot+2015-09-11+at+3.43.34+PM.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhwYcbUwCzaivXYrkAXr_LQEaWy78VII25wMzh0q0nzih7zzvxffUawhHaHhAbgkZWIl71isswO_cmJUcv0NkWP-HbDHwJffFngrYQBo8OrJfZgzzgMEY0XsoSrsAJvIUm4mPTj/s1600/Screen+Shot+2015-09-11+at+3.43.34+PM.png" /></a></div>
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</div>
<div class="separator" style="clear: both; text-align: center;">
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<br /></div>
Trententhttp://www.blogger.com/profile/15791628156004881187noreply@blogger.com0tag:blogger.com,1999:blog-7977773.post-898606117229259482015-09-04T14:51:00.000-06:002015-09-04T21:35:59.048-06:00Performance differences in Citrix HDX Thinwire EncodersPer my previous post, changing the <a href="http://trentent.blogspot.com/2015/09/change-citrix-hdx-encoder-on-fly-for.html">Citrix HDX Thinwire Encoder on the fly</a>, we can test the performance differences in the different encoder's Citrix provides. I have done so by running through a demo of the <a href="https://unigine.com/en/products/benchmarks/heaven/">Uniengine Heaven</a> benchmark. The demo is exactly 4 minutes and 20 seconds long. I did a perfmon trace of the CPU %, total bytes sent in MBits/sec and the Thinwire Output in MBit/sec.<br />
<br />
Time for some results!<br />
<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhM96S8uT12lzgJALoL-v64sRFSBGpdfJJia1wzwBPWPDtCXWJrxw1kWAQioQEPEXcKRjb8_Ay9wseoRBbm9ES3uiDI9a8WAdARFOjZ3D3FZJDbhnggoxhG0EyVcSOX-LaWmRcc/s1600/CompatibilityMode.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="216" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhM96S8uT12lzgJALoL-v64sRFSBGpdfJJia1wzwBPWPDtCXWJrxw1kWAQioQEPEXcKRjb8_Ay9wseoRBbm9ES3uiDI9a8WAdARFOjZ3D3FZJDbhnggoxhG0EyVcSOX-LaWmRcc/s320/CompatibilityMode.png" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Compatibility Mode (Encoder 0x0)</td></tr>
</tbody></table>
<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh6Nh2_3cCjRirQYkJZIZJhePz-DjraV4fznP0_3bFcZr1c95v67tEWWwoSilIYHocugSGC5pc1rjYSPqaaYksbrURxIPWmA_KTazZ1Rp4eg_CJWscIGJi1W3bNruW2KKb5kmk5/s1600/DeepCompressionV2.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="216" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh6Nh2_3cCjRirQYkJZIZJhePz-DjraV4fznP0_3bFcZr1c95v67tEWWwoSilIYHocugSGC5pc1rjYSPqaaYksbrURxIPWmA_KTazZ1Rp4eg_CJWscIGJi1W3bNruW2KKb5kmk5/s320/DeepCompressionV2.png" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">DeepCompressionV2Encoder (Encoder 0x1)</td></tr>
</tbody></table>
<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgWrRQyqLTKGo15PMQBd1QpEQ39vAjClKYDPlL8hsqOiPbegitG8HsRQzuO8J29z0LlYyAHjOE_MJ-THTCYiH7SVInRUog_LQgyLZbn9OcsCRh6kqaJlmme3QJUUVDQiPpp9v2c/s1600/DeepCompressionEncoderA.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="216" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgWrRQyqLTKGo15PMQBd1QpEQ39vAjClKYDPlL8hsqOiPbegitG8HsRQzuO8J29z0LlYyAHjOE_MJ-THTCYiH7SVInRUog_LQgyLZbn9OcsCRh6kqaJlmme3QJUUVDQiPpp9v2c/s320/DeepCompressionEncoderA.png" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">DeepCompressionEncoder (Encoder 0x2)</td></tr>
</tbody></table>
<div class="separator" style="clear: both; text-align: center;">
<br /></div>
<div class="separator" style="clear: both; text-align: center;">
(Rollover the mouse on the next images to compare graphs)</div>
<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><img onmouseout="this.src='https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhM96S8uT12lzgJALoL-v64sRFSBGpdfJJia1wzwBPWPDtCXWJrxw1kWAQioQEPEXcKRjb8_Ay9wseoRBbm9ES3uiDI9a8WAdARFOjZ3D3FZJDbhnggoxhG0EyVcSOX-LaWmRcc/s640/CompatibilityMode.png'" onmouseover="this.src='https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh6Nh2_3cCjRirQYkJZIZJhePz-DjraV4fznP0_3bFcZr1c95v67tEWWwoSilIYHocugSGC5pc1rjYSPqaaYksbrURxIPWmA_KTazZ1Rp4eg_CJWscIGJi1W3bNruW2KKb5kmk5/s640/DeepCompressionV2.png'" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhM96S8uT12lzgJALoL-v64sRFSBGpdfJJia1wzwBPWPDtCXWJrxw1kWAQioQEPEXcKRjb8_Ay9wseoRBbm9ES3uiDI9a8WAdARFOjZ3D3FZJDbhnggoxhG0EyVcSOX-LaWmRcc/s640/CompatibilityMode.png" style="margin-left: auto; margin-right: auto;" /></td></tr>
<tr><td class="tr-caption" style="text-align: center;">CompatibilityMode vs DeepCompressionV2Encoder<br />
<br /></td></tr>
</tbody></table>
<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><img onmouseout="this.src='https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhM96S8uT12lzgJALoL-v64sRFSBGpdfJJia1wzwBPWPDtCXWJrxw1kWAQioQEPEXcKRjb8_Ay9wseoRBbm9ES3uiDI9a8WAdARFOjZ3D3FZJDbhnggoxhG0EyVcSOX-LaWmRcc/s640/CompatibilityMode.png'" onmouseover="this.src='https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgWrRQyqLTKGo15PMQBd1QpEQ39vAjClKYDPlL8hsqOiPbegitG8HsRQzuO8J29z0LlYyAHjOE_MJ-THTCYiH7SVInRUog_LQgyLZbn9OcsCRh6kqaJlmme3QJUUVDQiPpp9v2c/s640/DeepCompressionEncoderA.png'" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhM96S8uT12lzgJALoL-v64sRFSBGpdfJJia1wzwBPWPDtCXWJrxw1kWAQioQEPEXcKRjb8_Ay9wseoRBbm9ES3uiDI9a8WAdARFOjZ3D3FZJDbhnggoxhG0EyVcSOX-LaWmRcc/s640/CompatibilityMode.png" style="margin-left: auto; margin-right: auto;" /></td></tr>
<tr><td class="tr-caption" style="text-align: center;">CompatibilityMode vs DeepCompressionEncoder<br />
<br /></td></tr>
</tbody></table>
<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><img onmouseout="this.src='https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh6Nh2_3cCjRirQYkJZIZJhePz-DjraV4fznP0_3bFcZr1c95v67tEWWwoSilIYHocugSGC5pc1rjYSPqaaYksbrURxIPWmA_KTazZ1Rp4eg_CJWscIGJi1W3bNruW2KKb5kmk5/s640/DeepCompressionV2.png'" onmouseover="this.src='https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgWrRQyqLTKGo15PMQBd1QpEQ39vAjClKYDPlL8hsqOiPbegitG8HsRQzuO8J29z0LlYyAHjOE_MJ-THTCYiH7SVInRUog_LQgyLZbn9OcsCRh6kqaJlmme3QJUUVDQiPpp9v2c/s640/DeepCompressionEncoderA.png'" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh6Nh2_3cCjRirQYkJZIZJhePz-DjraV4fznP0_3bFcZr1c95v67tEWWwoSilIYHocugSGC5pc1rjYSPqaaYksbrURxIPWmA_KTazZ1Rp4eg_CJWscIGJi1W3bNruW2KKb5kmk5/s640/DeepCompressionV2.png" style="margin-left: auto; margin-right: auto;" /></td></tr>
<tr><td class="tr-caption" style="text-align: center;">DeepCompressionV2Encoder vs DeepCompressionEncoder<br />
<br /></td></tr>
</tbody></table>
<br />
<div>
The cumulative totals should help us get an understanding of the differences between the encoders:</div>
<div>
<br /></div>
<div>
<table border="0" cellpadding="0" cellspacing="0" style="border-collapse: collapse; width: 453px;">
<!--StartFragment-->
<colgroup><col style="mso-width-alt: 6400; mso-width-source: userset; width: 150pt;" width="150"></col>
<col style="mso-width-alt: 2986; mso-width-source: userset; width: 70pt;" width="70"></col>
<col style="mso-width-alt: 4010; mso-width-source: userset; width: 94pt;" width="94"></col>
<col style="mso-width-alt: 5930; mso-width-source: userset; width: 139pt;" width="139"></col>
</colgroup><tbody>
<tr height="15" style="height: 15.0pt;">
<td height="15" style="background-color: #4f81bd; border-left-color: rgb(79, 129, 189); border-left-width: 0.5pt; border-style: solid none none solid; border-top-color: rgb(79, 129, 189); border-top-width: 0.5pt; color: white; font-family: Calibri; font-size: 12pt; font-weight: 700; height: 15pt; text-align: right; text-underline-style: none; width: 150pt;" width="150"> </td>
<td style="background-color: #4f81bd; border-style: solid none none; border-top-color: rgb(79, 129, 189); border-top-width: 0.5pt; color: white; font-family: Calibri; font-size: 12pt; font-weight: 700; text-align: right; text-underline-style: none; width: 70pt;" width="70">CPU
Total</td>
<td style="background-color: #4f81bd; border-style: solid none none; border-top-color: rgb(79, 129, 189); border-top-width: 0.5pt; color: white; font-family: Calibri; font-size: 12pt; font-weight: 700; text-align: right; text-underline-style: none; width: 94pt;" width="94">ThinWire
Total</td>
<td style="background-color: #4f81bd; border-right-color: rgb(79, 129, 189); border-right-width: 0.5pt; border-style: solid solid none none; border-top-color: rgb(79, 129, 189); border-top-width: 0.5pt; color: white; font-family: Calibri; font-size: 12pt; font-weight: 700; text-align: right; text-underline-style: none; width: 139pt;" width="139">Network
Total (Mbytes)</td>
</tr>
<tr height="15" style="height: 15.0pt;">
<td height="15" style="border-left-color: rgb(79, 129, 189); border-left-width: 0.5pt; border-style: solid none none solid; border-top-color: rgb(79, 129, 189); border-top-width: 0.5pt; font-family: Calibri; font-size: 12pt; height: 15pt; text-underline-style: none;">DeepCompressionEncoder</td>
<td align="right" style="border-style: solid none none; border-top-color: rgb(79, 129, 189); border-top-width: 0.5pt; font-family: Calibri; font-size: 12pt; text-underline-style: none;">5531.00</td>
<td align="right" style="border-style: solid none none; border-top-color: rgb(79, 129, 189); border-top-width: 0.5pt; font-family: Calibri; font-size: 12pt; text-underline-style: none;">3693.28</td>
<td align="right" style="border-right-color: rgb(79, 129, 189); border-right-width: 0.5pt; border-style: solid solid none none; border-top-color: rgb(79, 129, 189); border-top-width: 0.5pt; font-family: Calibri; font-size: 12pt; text-underline-style: none;">540.51</td>
</tr>
<tr height="15" style="height: 15.0pt;">
<td height="15" style="border-left-color: rgb(79, 129, 189); border-left-width: 0.5pt; border-style: solid none none solid; border-top-color: rgb(79, 129, 189); border-top-width: 0.5pt; font-family: Calibri; font-size: 12pt; height: 15pt; text-underline-style: none;">DeepCompressionV2Encoder</td>
<td align="right" style="border-style: solid none none; border-top-color: rgb(79, 129, 189); border-top-width: 0.5pt; font-family: Calibri; font-size: 12pt; text-underline-style: none;">5621.67</td>
<td align="right" style="border-style: solid none none; border-top-color: rgb(79, 129, 189); border-top-width: 0.5pt; font-family: Calibri; font-size: 12pt; text-underline-style: none;">3684.75</td><td align="right" style="border-right-color: rgb(79, 129, 189); border-right-width: 0.5pt; border-style: solid solid none none; border-top-color: rgb(79, 129, 189); border-top-width: 0.5pt; font-family: Calibri; font-size: 12pt; text-underline-style: none;">539.74</td>
</tr>
<tr height="15" style="height: 15.0pt;">
<td height="15" style="border-bottom-color: rgb(79, 129, 189); border-bottom-width: 0.5pt; border-left-color: rgb(79, 129, 189); border-left-width: 0.5pt; border-style: solid none solid solid; border-top-color: rgb(79, 129, 189); border-top-width: 0.5pt; font-family: Calibri; font-size: 12pt; height: 15pt; text-underline-style: none;">CompatibilityMode</td>
<td align="right" style="border-bottom-color: rgb(79, 129, 189); border-bottom-width: 0.5pt; border-style: solid none; border-top-color: rgb(79, 129, 189); border-top-width: 0.5pt; font-family: Calibri; font-size: 12pt; text-underline-style: none;">4197.54</td>
<td align="right" style="border-bottom-color: rgb(79, 129, 189); border-bottom-width: 0.5pt; border-style: solid none; border-top-color: rgb(79, 129, 189); border-top-width: 0.5pt; font-family: Calibri; font-size: 12pt; text-underline-style: none;">3690.58</td>
<td align="right" style="border-bottom-color: rgb(79, 129, 189); border-bottom-width: 0.5pt; border-right-color: rgb(79, 129, 189); border-right-width: 0.5pt; border-style: solid solid solid none; border-top-color: rgb(79, 129, 189); border-top-width: 0.5pt; font-family: Calibri; font-size: 12pt; text-underline-style: none;">553.21</td>
</tr>
<tr height="15" style="height: 15.0pt;">
<td height="15" style="height: 15.0pt;"></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr height="15" style="height: 15.0pt;">
<td height="15" style="height: 15.0pt;"></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr height="15" style="height: 15.0pt;">
<td height="15" style="background-color: #4f81bd; border-left-color: rgb(79, 129, 189); border-left-width: 0.5pt; border-style: solid none none solid; border-top-color: rgb(79, 129, 189); border-top-width: 0.5pt; color: white; font-family: Calibri; font-size: 12pt; font-weight: 700; height: 15pt; text-align: right; text-underline-style: none;"> </td>
<td style="background-color: #4f81bd; border-style: solid none none; border-top-color: rgb(79, 129, 189); border-top-width: 0.5pt; color: white; font-family: Calibri; font-size: 12pt; font-weight: 700; text-align: right; text-underline-style: none;">CPU Total</td>
<td style="background-color: #4f81bd; border-style: solid none none; border-top-color: rgb(79, 129, 189); border-top-width: 0.5pt; color: white; font-family: Calibri; font-size: 12pt; font-weight: 700; text-align: right; text-underline-style: none;">ThinWire Total</td>
<td style="background-color: #4f81bd; border-right-color: rgb(79, 129, 189); border-right-width: 0.5pt; border-style: solid solid none none; border-top-color: rgb(79, 129, 189); border-top-width: 0.5pt; color: white; font-family: Calibri; font-size: 12pt; font-weight: 700; text-align: right; text-underline-style: none;">Network
Total (Mbytes)</td>
</tr>
<tr height="15" style="height: 15.0pt;">
<td height="15" style="border-left-color: rgb(79, 129, 189); border-left-width: 0.5pt; border-style: solid none none solid; border-top-color: rgb(79, 129, 189); border-top-width: 0.5pt; font-family: Calibri; font-size: 12pt; height: 15pt; text-underline-style: none;">DeepCompressionEncoder</td>
<td align="right" class="xl63" style="border-style: solid none none; border-top-color: rgb(79, 129, 189); border-top-width: 0.5pt; font-family: Calibri; font-size: 12pt; text-underline-style: none;">98.4%</td>
<td align="right" class="xl63" style="border-style: solid none none; border-top-color: rgb(79, 129, 189); border-top-width: 0.5pt; font-family: Calibri; font-size: 12pt; text-underline-style: none;">100.0%</td>
<td align="right" class="xl63" style="border-right-color: rgb(79, 129, 189); border-right-width: 0.5pt; border-style: solid solid none none; border-top-color: rgb(79, 129, 189); border-top-width: 0.5pt; font-family: Calibri; font-size: 12pt; text-underline-style: none;">97.7%</td>
</tr>
<tr height="15" style="height: 15.0pt;">
<td height="15" style="border-left-color: rgb(79, 129, 189); border-left-width: 0.5pt; border-style: solid none none solid; border-top-color: rgb(79, 129, 189); border-top-width: 0.5pt; font-family: Calibri; font-size: 12pt; height: 15pt; text-underline-style: none;">DeepCompressionV2Encoder</td>
<td align="right" class="xl63" style="border-style: solid none none; border-top-color: rgb(79, 129, 189); border-top-width: 0.5pt; font-family: Calibri; font-size: 12pt; text-underline-style: none;">100.0%</td>
<td align="right" class="xl63" style="border-style: solid none none; border-top-color: rgb(79, 129, 189); border-top-width: 0.5pt; font-family: Calibri; font-size: 12pt; text-underline-style: none;">99.8%</td>
<td align="right" class="xl63" style="border-right-color: rgb(79, 129, 189); border-right-width: 0.5pt; border-style: solid solid none none; border-top-color: rgb(79, 129, 189); border-top-width: 0.5pt; font-family: Calibri; font-size: 12pt; text-underline-style: none;">97.6%</td>
</tr>
<tr height="15" style="height: 15.0pt;">
<td height="15" style="border-bottom-color: rgb(79, 129, 189); border-bottom-width: 0.5pt; border-left-color: rgb(79, 129, 189); border-left-width: 0.5pt; border-style: solid none solid solid; border-top-color: rgb(79, 129, 189); border-top-width: 0.5pt; font-family: Calibri; font-size: 12pt; height: 15pt; text-underline-style: none;">CompatibilityMode</td>
<td align="right" class="xl63" style="border-bottom-color: rgb(79, 129, 189); border-bottom-width: 0.5pt; border-style: solid none; border-top-color: rgb(79, 129, 189); border-top-width: 0.5pt; font-family: Calibri; font-size: 12pt; text-underline-style: none;">74.7%</td>
<td align="right" class="xl63" style="border-bottom-color: rgb(79, 129, 189); border-bottom-width: 0.5pt; border-style: solid none; border-top-color: rgb(79, 129, 189); border-top-width: 0.5pt; font-family: Calibri; font-size: 12pt; text-underline-style: none;">99.9%</td>
<td align="right" class="xl63" style="border-bottom-color: rgb(79, 129, 189); border-bottom-width: 0.5pt; border-right-color: rgb(79, 129, 189); border-right-width: 0.5pt; border-style: solid solid solid none; border-top-color: rgb(79, 129, 189); border-top-width: 0.5pt; font-family: Calibri; font-size: 12pt; text-underline-style: none;">100.0%</td>
</tr>
<!--EndFragment-->
</tbody></table>
</div>
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Interestingly, CompatibilityMode uses 25% less CPU then either DeepCompression Encoder. From what I see though the frames per second appears less for CompatibilityMode then the other two.</div>
Trententhttp://www.blogger.com/profile/15791628156004881187noreply@blogger.com0